We have an urgent requirement for System Engineer- Infrastructure with our client-based Doha, Qatar

Key Responsibilities

• Carry out implementation of Microsoft core enterprise solutions for on-premise, cloud or hybrid setup as assigned for a project execution.
• Carry out implementation and support services for other non-Microsoft solutions such as virtualization, hyper converged, data protection and IT management solutions.
• Build quality project documents such as project plan, high level design, low level design, statement of work, as-built, configuration and other documents required for the project.
• Attend to technical meetings and site surveys at customer sites and provide the report of such activities to the immediate superior, project manager and business unit head.
• Coordinate and report project status updates with Project Manager and Team Leads, and customer Project Manager whenever directed.
• Lead the other customer support engineer(s) that belong to the same project and coordinate with other team members such as Implementation Team Lead and Support Team Lead.
• Meet project deadlines in terms of project document submissions, implementation timelines and project closures which may require working in extended hours or weekends.
• Communicate and coordinate with Product Technology Vendors with regards to projects and presales activities including maintaining a good relationship with the vendors.
• Carry out technical support and maintenance services as defined in Support Agreements and Service Level Agreements with the customer.
• Maintain support assignment records and update support tickets on a daily basis.
• Maintain vendor certifications up-to-date to meet Vendor Partnership level requirements.
• Maintain up-to-date knowledge of the latest products and solutions technology through vendor partner enablement and online trainings.
• Perform duties and responsibilities as directed by the IT Infrastructure Solutions Manager for presales engagements, project implementation and post sales activities.
• Assess customer environment for potential business opportunities and communicate such opportunities to the Immediate Superior and Business Unit heads.
• Maintain the company standard in performing quality work, documentations and procedures.
• Observe tidiness and be presentable in attending customer meetings and engagements.
• Observe good behavior at all times and adhere to company policies and procedures.
  
  

Skills: virtualization,system engineer,microsoft enterprise solutions,hyper converged,project documentation,infrastructure,technical support,data protection,vendor relationship management,it management,microsoft

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