About noon
noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.
noon’s mission: Ring every doorbell, everyday.
What you'll do:
Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. As a part of the Heroes team, We are seeking a proactive and strategic professional of rider Operations to oversee and support the Operation Leads who manage teams of delivery riders. Reporting directly to senior management, the Assistant Manager will play a key role in optimizing rider operations, ensuring seamless onboarding, performance management, and compliance. This role requires strong leadership, problem-solving, and operational efficiency to maintain a high-performing and engaged rider workforce.
- Oversee the end-to-end onboarding and pre-deployment process, ensuring medical and visa appointments, DL bookings, and all compliance requirements are met efficiently.
- Monitor and control the absconding rate of riders, implementing proactive measures to reduce attrition and unauthorized absences.
- Ensure all riders receive and adhere to company policies, compliance regulations, and operational guidelines.
- Track and analyze rider performance metrics to ensure they are consistently achieving top earnings within the ecosystem.
- Work closely with Operation Leads to provide riders with guidance, motivation, and necessary resources to enhance their productivity.
- Develop and implement performance improvement plans for underperforming riders.
- Address and resolve escalated rider concerns, particularly regarding payouts, work conditions, and compliance.
- Maintain strict control and tracking of assets allocated to riders, including bikes, uniforms, safety gear, and other company-issued equipment.
- Implement processes to reduce loss, damage, and unauthorized use of company assets.
- Collaborate with relevant teams to ensure proper documentation and retrieval of assets from riders upon exit or termination.
- Design and implement processes for managing accidents or incidents involving riders, ensuring prompt response, documentation, and resolution.
- Work closely with insurance providers, legal teams, and operational departments to streamline accident reporting and claims processes.
- Analyze incident trends and introduce safety training or interventions to reduce accidents and liability.
- Supervise and mentor Operation Leads, ensuring alignment with business goals and best practices.
- Continuously assess and improve rider onboarding, management, and support processes to enhance efficiency and satisfaction.
- Leverage data and feedback to identify operational gaps and implement strategic improvements.
What you’ll need?
- 10+ years of experience in an operations or people management role, preferably within logistics, delivery, or transportation.
- Prior experience managing large blue-collar workforces and handling high-volume operational challenges.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
Skills:
- Strong leadership and team management capabilities.
- Excellent organizational and multitasking abilities.
- Analytical mindset with experience in performance tracking and process optimization.
- Problem-solving skills to proactively address operational challenges and risks.
- Proficiency in MS Office and HR/Operations management software.
Who will excel?
- We’re looking for people with high standards, who understand that hard work matters.
- You need to be relentlessly resourceful and operate with a deep bias for action.
- We need people with the courage to be fiercely original.
- noon is not for everyone; readiness to adapt, pivot, and learn is essential.
Is this you?