The Assistant Sales Manager is responsible to implement all sales activities and maximize business opportunities under the general guidance of DOSM. He/She will be responsible to generate new business, maintain existing client relationships and increase sales revenue.

Main tasks

• Generating rooms and F & B revenue through new leads.
• Servicing existing business through management of account bases.
• Development and maintaining a regular pattern of sales calls, meeting with principals of a target market.
• Monitoring existing business and inputs into sales strategy meeting to maximize business.
• Growing existing business, establishing and pursing leads which will develop business
• Informs immediate supervisor on any deviations in rate applications or reservation arrangements.
• Handles pre- blocking of rooms and special requirements.
• Prints and distributes monthly statistical reports based on: business origin, main source market, follow up of room production per account/ market.
• Maintains a complete file of reports for easy references.
• Processes and distributes all incoming and outgoing admin messages.
• Adheres to all hotel policies and working procedures as well as emergency procedures.
• Keeps updated on systems and its operations.
• Keeps informed about the hotel’s organization, activities and promotions.
• Promptly, politely and accurately handles all telephone reservations according to corporate standards.
• Attends to guest requests in the best possible way.
• Keeps informed of the booking capacity of the system.
• Ensures that all special billing requirements have passed credit clearance and letters of authorization/vouchers are received prior to guest’s arrival.
• Upsell rooms whenever possible to maximize revenue.
• Informs immediate supervisor on any deviations in rate applications or reservation arrangements.
• Handles pre- blocking of rooms and special requirements.
• Maintains a complete file or reports for easy reference.
• Processes and distributes all incoming and outgoing admin messages.
• Ensures that group arrivals are linked to the correct travel agency or company master, if any,
• Closely monitors individual reservations of convention blocking based on reports and enforces cut- off controls.
• Maintains systematic files of reservation records and other office correspondence.
• Maintains orderliness and cleanliness in the work/lounge area.
• Attends monthly departmental meetings.
• Performs other duties as may be assigned by management from time to time.
• MICE- Group quotations, plan event from start to finish according to requirements, coordinate all operations, ensure event is completed smoothly and step up to resolve any problems that might occur.
• Update Guest History masters on individual preferences, complaints etc.
• Maintains a file of each tour/ convention group and reviews all data from the booking sheet.
• Checks for accuracy and completes all reservations in the system to ensure that they reflect all the pertinent details.
• Handles all incoming reservation faxes/ correspondence and processes them within the same day the reservations are received. E –Lead coordinator retrieving, managing and distributing all incoming sales leads- internal or external for WyndLeads, Linking to Net Delphi Global and NetXChange as applicable.
• Manage Delphi/ Fidelio PMS Interface.
• Relay software suggestions and enhancements to Wyndham Corporate Representative on all sales related systems.
• Assist or coordinate loading of updated programs onto the network when received from Newmarket International.
• Sales related PC & Server trouble shooting with Wyndham IT & respective vendors.
• Verify Night Audit in managing daily backup of all sales related systems.
• Liaison between Sales departments, corporate office and software vendors.
• Administrative support- Typing, filing, answer phones and distribution of mail.
• Management & registration of all Sales & Catering employees for WIU and vendor centre classes.
• Enforce Corporate and Office standards and procedures as it relates to all sales-related Client and Corporate Information Systems.
• Become proficient in all sales- related client and corporate information systems.
• Other duties, as required, related to Sales or hotel operation.
• 3-5 years of experience in sales or a related role.
• Proven track record of achieving sales targets.
• Excellent communication and interpersonal skills.
• Strong leadership and team management skills.