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Lloyds Technology Centre
Central Reservation - event booking support
Location:
Hyderabad, Pakistan
Department: Customer Service
Job Description
End Date
Friday 30 May 2025
We Support Flexible Working – Click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
Supporting the Workplace Experience team to ensure colleagues get the best experience within our workplacesAdmin support for Workplace Experience team
Booking meetings and events, managing event accepts and providing other meeting and event logistical support
Attending meetings, taking actions & minutes, keeping track of actions from multiple meetings and ensuring the Workplace Experience team follow through on these actions
Keeping finance trackers up to date
Looking after central lists of the communities we support
Arranging agendas for stakeholder meetings
Answering questions and queries from colleagues on all thing Workplace
Supporting with Workplace event logistics
Attending events and Workplace activities - capturing feedback from colleagues
Supporting Workplace Experience team members on projects
Observing and understanding colleague pain points and feeding back to team
Sourcing information internally and externally that could help drive a better overall workplace experience
Job Description
Customer Centricity
Customer centricity and service excellence mindset, strive to foster a positive customer experience for key moments that matter to colleagues, proactively anticipating customer needs, feedback and input to enhance satisfaction.
Relationship Management
Builds relationships, coordinating effectively among a wide range of stakeholders whilst leveraging own network. Collaborates supportively, influencing to gain the support and commitment of others. Gains the confidence and trust of others through honesty, integrity, and authenticity. Expresses self clearly and presents ideas / opinions with confidence.
Insight & Solutions
Creative problem-solver, bringing innovative ideas and solutions to the table, able to think big-picture strategically while still keeping an eye on small details. Think objectively about the strategy to continuously improve. Have a consistent pulse on the needs of colleagues and be comfortable changing course as working environments evolve. Uses best practice and analytical skills to storytell and influence.
Project/Change Management
Uses assistance to coordinate projects and/or programmes within desired cost, time, and quality parameters. Ability to juggle multiple agendas and unexpected obstacles and prioritise what needs attention first. Ability to work independently within agreed tolerances managing internal and external dependencies, responding and adapting to evolving requirements
Processes
Maintains and develops an understanding and awareness of the organisation’s internal processes, policies, structures. Understands accountabilities of roles and applies knowledge with accuracy.
Lloyds Technology Centre
Central Reservation - event booking support