Job Overview: 

As a Customer Service Representative, you will be the first point of contact for customer inquiries, providing assistance via email, chat, and phone. You will handle Tier 1 and Tier 2 support requests, log customer interactions in CRM systems, and escalate complex issues as needed. This role requires strong problem-solving skills and excellent communication abilities. 

Key Responsibilities: 

● Handle support inquiries related to Password resets, entitlements, and basic service-level questions. 
● Assist customers via email, chat, and phone support. 
● Log all support interactions in CRM & ticketing systems. 
● Escalate complex issues to Tier 3 or specialized teams. 
● Track and ensure timely resolution of customer requests. 

Qualifications: 

● Fluency in French-English or German-English (both written and verbal). 
● Strong problem-solving & communication skills. 
● Ability to work with CRM and support ticketing tools. 
● Customer service experience is preferred but not required—training will be provided.