Job Title: Customer Service Representative
Location: 88 D2, Johar Town Lahore
Timings: 12:00 PM - 10:00 PM
Salary: PKR 60,000 - 70,000

About Us:
At AffinityVibez, we believe great customer service is the foundation of long-term success. We’re a [brief company description: e.g., fast-growing, innovative, customer-focused] company seeking a highly motivated and empathetic Customer Service Representative to join our team. If you're passionate about helping others and thrive in a dynamic environment, we want to hear from you!

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve product or service issues by clarifying customer concerns, determining the cause of the problem, and offering appropriate solutions.
• Maintain a deep understanding of company products and services to provide accurate information.
• Record customer interactions and follow up to ensure resolution and satisfaction.
• Collaborate with internal teams to improve customer experience and escalate issues when necessary.
• Meet or exceed performance and quality standards set by the team lead or manager.

Requirements:

• 1+ year of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Comfortable using CRM systems and technology platforms.
• Patience, empathy, and a positive attitude under pressure.

What We Offer:

• Competitive salary and benefits
• Opportunities for career growth and development.
• A supportive and inclusive team culture.
• EOBI

How to Apply:
Submit your resume on this number 03464006462.

Job Type: Full-time

Pay: Rs60,000.00 - Rs70,000.00 per month

Work Location: In person