Qureos Mentor

AV Private Limited

Job post summaryDate posted: 8 November 2025Pay: Rs50,000.00 - Rs60,000.00 per monthJob description:Job Title: Quality Assurance ManagerJob Duties and Responsibilities:<ul><li>Collaborate with the CEO and senior leadership to establish, implement, and sustain the organization's quality standards.</li><li>Develop and oversee comprehensive quality control frameworks to ensure adherence to established benchmarks and continuous operational excellence.</li><li>Assess departmental performance and ensure alignment with organizational quality objectives, identifying opportunities for enhancement and optimization.</li><li>Innovate and propose strategic initiatives aimed at improving operational efficiency, productivity, and service delivery, while preserving the integrity of product and service quality.</li><li>Exercise sound judgment in decision-making processes, balancing cost-efficiency with the delivery of superior quality results.</li><li>Work closely with cross-functional teams, including development and technical departments, to drive continuous improvement in service offerings and internal processes.</li></ul>Required Skills:<ul><li>Exceptional proficiency in English communication (both written and verbal).</li><li>Strong analytical acumen with a keen ability to identify problems and devise effective solutions.</li><li>Demonstrated expertise in prioritization, time management, and effective planning.</li><li>Robust conflict resolution capabilities and the ability to manage diverse perspectives with tact and diplomacy.</li><li>Proven ability to work collaboratively in dynamic, multidisciplinary teams.</li><li>Proactive and results-oriented mindset with a relentless drive for excellence.</li></ul>Compensation &amp; Benefits:<ul><li>Salary: Competitive, based on qualifications and in-person interview performance.</li><li>Benefits:</li><li>EOBI (Employees&rsquo; Old-Age Benefits Institution)</li><li>Appreciation-based Lunch/Dinner</li><li>Bi-Annual Salary Increments &amp; Performance-Driven Compensation Enhancements</li><li>Clear Internal Career Growth Pathways and Promotion Opportunities</li></ul>Job Type: Full-Time, PermanentLocation: D2, Johar Town Phase 1, Lahore (Preference will be given to candidates located nearby)Job Type: Full-timeWork Location: In personJob Types: Full-time, FresherPay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Quality Assurance Officer-Females Only

Job Title: Human Resource ExecutiveThe Human Resource Executive is responsible for managing the full spectrum of HR functions, including recruitment, onboarding, employee relations, performance management, benefits administration, HRIS management, and policy implementation. The role ensures smooth HR operations and supports management in building a positive, compliant, and productive workplace. Key Responsibilities:<ul><li>Recruitment &amp; Selection Manage end-to-end hiring process (job posting, screening, interviewing, shortlisting).</li></ul>Coordinate with department heads to understand hiring needs.Maintain candidate pipelines and recruitment databases.<ul><li>Onboarding &amp; Offboarding Prepare offer letters, contracts, and employee documentation.</li></ul>Conduct employee orientation and ensure smooth onboarding.Process resignations, conduct exit interviews, and manage clearance documentation.<ul><li>HR Operations &amp; Record Keeping Maintain HRIS/HRMS systems and update employee data regularly.</li></ul>Manage attendance, leave records, and ensure accuracy in payroll inputs.Prepare HR reports, documentation, and letters (experience, salary, warnings, memos).<ul><li>Employee Relations Address employee concerns professionally and maintain a positive work culture.</li></ul>Support conflict resolution and ensure compliance with company policies.Organize employee engagement activities and morale-building initiatives.<ul><li>Performance Management Assist in the implementation of performance evaluations (monthly/quarterly/annual).</li></ul>Monitor probation periods and maintain performance documentation.<ul><li>Benefits &amp; Compliance Handle EOBI, tax documentation, medical benefits, and other statutory requirements.</li></ul>Ensure compliance with labor laws and company policies.Coordinate with finance for payroll updates and benefits disbursement.<ul><li>Policy &amp; Procedure Support creation and updating of HR policies.</li></ul>Ensure staff adherence to company rules, attendance, and leave guidelines.Required Skills &amp; Qualifications Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.1&ndash;3 years of experience in HR (or as required by your company level).Strong knowledge of HRIS/HRMS (SAP, Odoo, etc.).Excellent communication, documentation, and interpersonal skills.Ability to maintain confidentiality and handle sensitive information.Proficient in MS Office (Word, Excel, Outlook).Job Type: Full-timePay: Rs 50,000.00 - Rs 60,000.00 per monthWork Location: In personJob Types: Full-time, FresherPay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Female-Human Resource Officer

Job post summaryPay: 45,000.00 (PKR) - 70,000.00 (PKR) per monthJob description:Position Overview: We are looking for a Customer Service Representative who will serve as the primary point of contact for customers, ensuring timely and accurate responses to inquiries. The ideal candidate should have strong communication skills, a customer-focused mindset, and the ability to handle customer concerns with patience and professionalism.Key Responsibilities:<ul><li>Respond to customer queries via phone, email, chat, or social media.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer issues efficiently and escalate complex cases to the relevant department.</li><li>Maintain customer records by updating information in the system.</li><li>Ensure a high level of customer satisfaction through effective communication and follow-ups.</li><li>Process orders, refunds, account updates, and service requests.</li><li>Meet performance targets including response time, quality standards, and customer satisfaction ratings.</li><li>Collaborate with the team to improve processes and enhance the customer experience.</li></ul>Requirements:<ul><li>Minimum education: Intermediate or Bachelor&rsquo;s degree preferred.</li><li>Prior experience in customer support (voice or non-voice) is a plus.</li><li>Strong verbal and written communication skills.</li><li>Good problem-solving and active listening abilities.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs70,000.00 per monthWork Location: In personJob Types: Full-time, FresherPay: Rs45,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Representative(UK-Based)

Job Title: Human Resource Executive The Human Resource Executive is responsible for managing the full spectrum of HR functions, including recruitment, onboarding, employee relations, performance management, benefits administration, HRIS management, and policy implementation. The role ensures smooth HR operations and supports management in building a positive, compliant, and productive workplace.Key Responsibilities:<ul><li>Recruitment &amp; Selection Manage end-to-end hiring process (job posting, screening, interviewing, shortlisting).</li></ul>Coordinate with department heads to understand hiring needs.Maintain candidate pipelines and recruitment databases.<ul><li>Onboarding &amp; Offboarding Prepare offer letters, contracts, and employee documentation.</li></ul>Conduct employee orientation and ensure smooth onboarding.Process resignations, conduct exit interviews, and manage clearance documentation.<ul><li>HR Operations &amp; Record Keeping Maintain HRIS/HRMS systems and update employee data regularly.</li></ul>Manage attendance, leave records, and ensure accuracy in payroll inputs.Prepare HR reports, documentation, and letters (experience, salary, warnings, memos).<ul><li>Employee Relations Address employee concerns professionally and maintain a positive work culture.</li></ul>Support conflict resolution and ensure compliance with company policies.Organize employee engagement activities and morale-building initiatives.<ul><li>Performance Management Assist in the implementation of performance evaluations (monthly/quarterly/annual).</li></ul>Monitor probation periods and maintain performance documentation.<ul><li>Benefits &amp; Compliance Handle EOBI, tax documentation, medical benefits, and other statutory requirements.</li></ul>Ensure compliance with labor laws and company policies.Coordinate with finance for payroll updates and benefits disbursement.<ul><li>Policy &amp; Procedure Support creation and updating of HR policies.</li></ul>Ensure staff adherence to company rules, attendance, and leave guidelines.Required Skills &amp; Qualifications Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.1&ndash;3 years of experience in HR (or as required by your company level).Strong knowledge of HRIS/HRMS (SAP, Odoo, etc.).Excellent communication, documentation, and interpersonal skills.Ability to maintain confidentiality and handle sensitive information.Proficient in MS Office (Word, Excel, Outlook).Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Female - Human Resource Officer (UK Based)

Job post summaryPay: 50,000.00 (PKR) - 80,000.00 (PKR) per monthJob description:Position Overview: We are looking for a Customer Service Representative who will serve as the primary point of contact for customers, ensuring timely and accurate responses to inquiries. The ideal candidate should have strong communication skills, a customer-focused mindset, and the ability to handle customer concerns with patience and professionalism.Key Responsibilities:<ul><li>Respond to customer queries via phone, email, chat, or social media.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer issues efficiently and escalate complex cases to the relevant department.</li><li>Maintain customer records by updating information in the system.</li><li>Ensure a high level of customer satisfaction through effective communication and follow-ups.</li><li>Process orders, refunds, account updates, and service requests.</li><li>Meet performance targets including response time, quality standards, and customer satisfaction ratings.</li><li>Collaborate with the team to improve processes and enhance the customer experience.</li></ul>Requirements:<ul><li>Minimum education: Intermediate or Bachelor&rsquo;s degree preferred.</li><li>Prior experience in customer support (voice or non-voice) is a plus.</li><li>Strong verbal and written communication skills.</li><li>Good problem-solving and active listening abilities.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Service Representative (UK Based)

Job post summaryPay: 45,000.00 (PKR) - 80,000.00 (PKR) per monthJob description:Position Overview: We are looking for a Customer Service Representative who will serve as the primary point of contact for customers, ensuring timely and accurate responses to inquiries. The ideal candidate should have strong communication skills, a customer-focused mindset, and the ability to handle customer concerns with patience and professionalism.Key Responsibilities:<ul><li>Respond to customer queries via phone, email, chat, or social media.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer issues efficiently and escalate complex cases to the relevant department.</li><li>Maintain customer records by updating information in the system.</li><li>Ensure a high level of customer satisfaction through effective communication and follow-ups.</li><li>Process orders, refunds, account updates, and service requests.</li><li>Meet performance targets including response time, quality standards, and customer satisfaction ratings.</li><li>Collaborate with the team to improve processes and enhance the customer experience.</li></ul>Requirements:<ul><li>Minimum education: Intermediate or Bachelor&rsquo;s degree preferred.</li><li>Prior experience in customer support (voice or non-voice) is a plus.</li><li>Strong verbal and written communication skills.</li><li>Good problem-solving and active listening abilities.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Service Representative

Join AV Private Limited and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.