My client is a leading maintenance company in Dubai and they are looking for an outstanding Customer Support Administrator to join their growing team in Dubai Marina.

What You Will Do:

• Manage customer support requests via phone, email and customer portal within service level agreement requirements
• Assist customers with configuration changes
• Assist the customer in using the system to achieve their goals/objectives
• Identify up sell opportunities within existing customer base to optimize customer system performance
• Communicate customer input to internal team
• Work with cross-functinal teams to insure customer objectives are met
• Identify potential system and customer relationship enhancements
• Manage confidential and proprietary customer information
• General understanding of business environment and ability to understand business workflow and organization