· Exceptional and clear communication skills in English are essential.

· At least 2 or more years of experience working with US clients in a direct role.

· Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone and email ensuring a positive and satisfactory resolution.

· Has good analytical and problem-solving skills to deal with difficult customers at times.

· Maintain accurate records: Document customer interactions, issues and resolutions accurately in order to communicate within cross functional teams of the organization.

· Manage and prioritize multiple concerns simultaneously.

· Strong grip on MS Excel and other customer support tools.

· Collaborating with account management team to resolve issues in timely manner.

Education: BBA/BS/BA

Timing: 06:00 PM - 03:00 AM

Expected Start Date: 05/02/2024

Job Type: Full-time

Pay: From Rs100,000.00 per month

Job Id: z+jE2MUY6JZKX+r44xJiM7KWNEz/VHMufSRGiTF42Whp8/wMUuO3tTTejVhNBM6VXuIOGu7LvKL/DD/hoyY7Z2HgSsvLarvJZ+4pgmV84jWAaHE8Ev0+D8jKsSPs4eoyl4KQv+g=