Summary
The prime objective is Complaint Ticket escalation to relevant ODN Access departments.
Key Responsibilities
· Familiar with MS-Office especially Words, Excel and PowerPoint.
· Familiar with MS-Outlook with use of English in email communications.
· Inter-departmental coordination skills
· Communication skills (internal and external)
· Interdepartmental Ticket Escalation
· Manage Ticketing Operation
Requirement:
· Diploma of Associate Engineer (DAE-CIT)
· Age bracket below 25 years.
· Familiar with GPON technology
· Effective response to the service disruption events and ensure timely escalation.
· One to two year experience will be preferred/ Fresh can also apply.
· Fresh with relevant educational background (capacity will be enhanced) Self-motivated with a results-driven approach.
· Integrity and honesty
· Self-motivated with a results-driven approach. Fast learner and passion for sales
Desirable:
· Negotiating and coordination
· Team spirit
· Interpersonal skills
· Independence with positive energy level
· Operational Excellence (quality with cost efficiency)
Job Type: Full-time
Pay: Up to Rs45,000.00 per month
Job Types: Full-time, Fresher
Pay: Up to Rs45,000.00 per month
Application Question(s):
- Have you Completed your DAE CIT?
- Have you Completed your Intermediate?
- What is your Current Salary?
- What is your Expected Salary?
Work Location: In person