Job Summary: The role will be responsible for managing and coordination of all aspects of road freight activities including domestic and cross border trucking and providing our customers with high level of service.

Key Accountabilities:

Freight Forwarding Operations

• Strong professional communicational skills in order to deal with DP World Logistics clients
• Fast and quality responses to any enquiries from customers, vendors and internal stakeholders in regards of shipments, and questions related to road freight in the GCC
• Correct and complete data entry into Cargoes Runner
• Detailed knowledge about UAE customs procedures and regulations and being able to provide DPWL’s clients with high-end advice regarding the required import and export documentation
• Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients
• First point of contact towards the clients in regards of providing suitable advice and answering questions regarding best possible logistics solutions tailored to their freight requirements
• Liaising and coordination with suppliers and 3rd party logistics vendors in order to arrange jobs outsourced to them on behalf of DP World Logistics
• Coordination with carriers, vendors and customers in regards of the event of any missing and/or damaged shipments and handling of claims in regards of damage and/or lost shipments
• Coordination with clearance department for all import / export shipments

Cost Control

• A strong drive to optimize DP World Logistics company profits in regards Road freight Activities.
• Ensure to development strong relationship with vendors, carriers and suppliers optimizing best market buying conditions

Departmental Activities

• Team player, as freight forwarding operations executive you are part of a team and the candidate should have strong team playing skills to make the team work together as one and assist all other colleagues in providing high quality service and timely completion of all jobs
• Excellent communicational skills towards DP World Logistics clearance division, DP World Logistics warehousing operations and DP World Logistics Ocean/Air import/export departments in order to optimize service performance
• Take part of both regular internal and external training in order to maintain and increase logistics knowledge
• Work flexible over-hours in close coordination with line manager covering situations where business is requiring urgent execution and coping up with possible peak season high volumes
• Ability to work in a fast paced, time sensitive environment Detail oriented Professional and articulate communicator Customer focused Team player Flexibility in work schedule Aptitude for prioritization/multi-tasking

Relationship Management

• Maintain excellent relationship with 3rd party vendors and logistics suppliers,
• Maintain excellent relationship with internal other departments such as Accounting and finance, Commercial team and Warehousing Operations

Qualification, Experience and Skills:

QUALIFICATIONS

• Graduate in any field

EXPERIENCE

• At least 3 years of relevant and recent experience in Road freight Operations and Customer Service
• Road freight experience is mandatory.
• Fluent in written and verbal English – Arabic skills of advantage

SKILLS

• Road freight Forwarding – Solid and demonstrated working knowledge of the Road freight Industry and respective regulations in the GCC.
• Execution Driving Skills – Ability to drive strong and pro-active execution of initiatives

General knowledge of:

• Road freight Logistics
• Port operation and import/export processes
• Sea Freight Logistics (FCL Containers, Special Equipment (Open Top’s / Flat Racks)
• Sea-Air Transportation Modes
• Customs Clearance Processes
• Customs Clearance Documentation
• Excel/Word/PowerPoint and related Microsoft Windows programs