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Location:
Jeddah, Saudi Arabia
Department: Customer Service
Job Description
Overview:
About Silver Sands Beach
Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia. This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.
For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature. Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.
Job Description:
  • Responsible for doing all preparations before and during the service like preparing tables and polish cutlery.
  • Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc.
  • Have an extensive knowledge of the menus and other F&B outlets.
  • Serving in either conference rooms or other F&B outlets if required.
  • Taking orders from the guests, explaining menu and advising the guest on their decision making.
  • Liaising with management for advice if required.
  • Communicating with the kitchen about the orders and being very clear about special wishes of guests.
  • Consistently upselling of food and beverages and making guests aware of the promotions.
  • To be aware about the items availabilities.
  • If necessary preparing orders like drinks and preparing snacks and breads.
  • Serving at parties and reception if required.
  • Dealing with the payments and doing closure paperwork if required.
  • Serving the guests with all F&B requirements during their stay in an attentive and efficient way.
  • Taking reservations, in co-orporation with the supervisor and hostess/host if necessary because of special requests of the guest.
  • Responsible for cleaning tasks during and after service.
  • Making sure that all the guest areas look immaculate.
  • Attending departmental meetings if required.
  • Taking feedback from the guests and notifying management about it.
  • Sharing ideas for improvement.
  • Know the software in the F&B outlets to be able to put in the orders.
  • Ensuring the guests receive what they ordered, guest satisfaction is key at all times.
Desired Skill & Expertise:
  • A minimum of 2+ years experience is essential.
  • Preferably experienced in high volume F&B operations.
  • Maintains great customer service to all guests.
  • Planning and organising tasks, people and supplies.
  • Excellent interpersonal and communication skills.
  • Quantified experience in food safety and hygiene.
  • Advanced customer service skills.
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The First Group Hospitality
F&B Associate