Qureos Mentor

The First Group Hospitality

<div>Overview:
<p>
The first hotel in the Middle East to join Marriott&rsquo;s prestigious Tribute Portfolio, The First Collection at Jumeirah Village Circle raises the bar for upscale lifestyle hotels in Dubai. Situated in the family-friendly enclave of Jumeirah Village Circle (JVC), our 491-room hotel offers convenient access to neighbouring malls, parks, caf&eacute;s, and restaurants, while its own signature dining experiences include Sant&eacute; Ria, Village Bistro, and <i>The First Collection&rsquo;s</i> award-winning Risen Caf&eacute; &amp; Artisanal Bakery. Guests get exclusive access to the Club Lounge and to Soluna Restaurants and Beach Club on the Palm Jumeirah.</p><p>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection at Jumeirah Village Circle, A Tribute Portfolio Hotel.</p><div><b>
About The First Group Hospitality</b></div><div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<ul><li>Ability to manage and oversee the Group &amp; Leisure segment sales operations.
</li><li>Main duties include designing plans to meet sales targets, developing and cultivating relationships with clients and evaluating costs to determine their products&rsquo; pricing when selling to customers.</li><li>
Create, plan, implement and monitor execution of the annual sales plan and the strategies, tactics, and resources necessary to achieve the overall organizational business objectives.</li><li>
Monitor the competitive landscape and market conditions to identify opportunities, issues, and risks to form tactical strategies.</li><li>
Research, analyse and monitor various marketing, financial and demographic factors so business opportunities may be captured/optimized, and the effects of competitive activity may be minimized.</li><li>
Enable Clusters sales team with effective selling tools and initiatives that generate qualified leads.</li><li>
Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support.</li><li>
Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotels' annual Budgets.</li><li>
Contribute to relevant management meetings to develop and implement sales and marketing initiatives.</li><li>
Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests.</li><li>
Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings.</li><li>
Direct and manage the forecasting process in conjunction with the Revenue Department to ensure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reports.</li><li>
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs.</li></ul><div><b>
Additional Key Responsibilities:</b></div><ul><li>
Conduct daily sales calls to DMCs on behalf of Hotel Local Dubai, First Collection JVC and Holiday Inn, maintaining strong visibility in the market.</li><li>
Actively convert group &amp; leisure leads by engaging potential clients and tailoring proposals that align with brand values and client expectations.</li><li>
Coordinate and host site inspections for prospective clients across all segments</li><li>
Entertain potential accounts to build rapport and create memorable experiences that support conversion.</li><li>
Meet with in-house guests (e.g., new corporate accounts) to uncover future business potential; share insights with the corporate team to support strategic negotiations.</li><li>
Host FAM trips that showcase the hotel&rsquo;s personality, spaces, and neighbourhood ties</li><li>
Welcome groups and event organizers on-site, cultivating strong working relationships that lead to repeat and future business.</li></ul>
Desired Skill &amp; Expertise:
<div><b>
Desired Skills &amp; Expertise:
</b></div><ul><li>2 years minimum experience dealing with local DMC, MICE agencies, Travel Agents as well as knowledge of international accounts.</li><li>
Excellent written and verbal communications skills.</li><li>
Organizational skills and time management.</li><li>
Proven ability to drive the sales process from start to finish (Block creation in Opera S&amp;M, Activity reporting, full knowledge of Opera system).</li><li>
Excellent listening, negotiation and presentation skills.</li><li>
Proven ability to articulate the distinct aspects of services and products.</li><li>
Knowledge of how to develop client-focused, differentiated and achievable solutions.</li><li>
Understanding of how to position products against competitors.</li><li>
Work under pressure.</li><li>
Prior Cluster role experience is a plus.</li></ul></div>

Sales Manager

<div>
 The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
 <br/>
 <br/>
 Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
 <br/>
 <br/>
 At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Receive, classify, store, take care of, distribute, request and take inventory of food &amp; beverage, materials, supplies and equipment.
  </li>
  <li>
   Assist in the maintenance of perpetual inventories.
  </li>
  <li>
   Prepare requisitions for stock replacement.
  </li>
  <li>
   Develop methods and procedures for handling, storing and rotating stock.
  </li>
  <li>
   Prepare lists of surplus or obsolete materials.
  </li>
  <li>
   Take necessary precautions to protect stock from deterioration or spoilage.
  </li>
  <li>
   Supervise the loading, unloading and dispatching of delivery trucks.
  </li>
  <li>
   Load and unload at the point of pick-up, delivery or distribution when necessary.
  </li>
  <li>
   Pack, unpack, count, weigh and measure materials, supplies and equipment upon receipt.
  </li>
  <li>
   Check materials received against invoices and notes breakage and discrepancies in quantity or quality.
  </li>
  <li>
   Enter and process supplier invoices to the Purchasing system.
  </li>
  <li>
   Pick supplies from shelves to fill requisitions, lifting and carrying supplies when necessary.
  </li>
  <li>
   Operate hand trucks, carts and lifting equipment.
  </li>
  <li>
   Keep storage facilities, loading docks, materials and supplies in a neat and orderly fashion.
  </li>
  <li>
   Assist in the preparation of data for departmental reports, inventory or studies.
  </li>
  <li>
   Keep daily records, file and prepare reports.
  </li>
  <li>
   Expedite any outstanding purchase orders.
  </li>
  <li>
   Recommend modifications of stock levels on the basis of previous consumption and present orders.
  </li>
  <li>
   Make recommendations and suggestions on problems relating to space, delivery, issue and stock control.
  </li>
  <li>
   Participate in departmental meeting.
  </li>
  <li>
   Assist other staff members in all areas concerning purchasing, receiving, distribution and shipping.
  </li>
  <li>
   Determine the best method of storage to meet HACCP guidelines.
  </li>
  <li>
   To perform any other duties that may be assigned from time to time by management.
  </li>
  <li>
   Senior School qualification or equivalent
  </li>
  <li>
   Minimum 2 years of experience working in a 5-star hotel environment (in stores / receiving sections)
  </li>
  <li>
   Knowledge of Purchasing System
  </li>
  <li>
   Good verbal and written communication skills in English
  </li>
  <li>
   Computer skills (MS Office such as word, excel).
  </li>
 </ul>
</div>


Receiving Associate

<div>Overview:
<div>
Be part of an iconic hospitality landmark</div><div></div><div><br>
Ciel Dubai Marina, part of IHG Hotels &amp; Resorts&rsquo; prestigious Vignette Collection, is set to redefine luxury as the world&rsquo;s tallest hotel. The First Group&rsquo;s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.</div><div></div><div><br>
Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for <i>Best International Hotel Architecture</i> and <i>Best Hotel Architecture Arabia</i>. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.</div><div></div><div><br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.</div><div></div><div><b><br>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
The Marketing Executive will assist the marketing team in implementing campaigns, managing social media, and supporting day-to-day marketing activities. This role is ideal for someone eager to learn and grow within a dynamic hospitality environment.</div><div><h4 class="jobSectionHeader"><b>
Key Responsibilities</b></h4><ul><li><div><b>
Social Media Support:</b></div><ul><li>
Schedule and publish posts across platforms.</li><li>
Monitor engagement and respond to comments/messages.</li></ul></li><li><div><b>
Content Assistance:</b></div><ul><li>
Help create basic content for social media, email newsletters, and promotional materials.</li><li>
Coordinate with designers for creative assets.</li></ul></li><li><div><b>
Campaign Support:</b></div><ul><li>
Assist in executing marketing campaigns and promotions.</li><li>
Track campaign performance and compile simple reports.</li></ul></li><li><div><b>
Administrative Tasks:</b></div><ul><li>
Maintain marketing databases and update contact lists.</li><li>
Support event coordination and logistics.</li></ul></li><li><div><b>
Research:</b></div><ul><li>
Conduct basic competitor and market research.</li><li>
Gather insights on trends and customer preferences.</li></ul></li></ul></div>
Desired Skill &amp; Expertise:
<div><b>
Skills &amp; Qualifications</b></div><div><ul><li>
Diploma in Marketing, Communications, or related field (or equivalent experience).</li><li>
1-2 years of experience in marketing or internships.</li><li>
Familiarity with social media platforms and basic digital marketing concepts.</li><li>
Good communication and organizational skills.</li><li>
Proficiency in MS Office; knowledge of Canva or similar tools is a plus.</li></ul></div></div>

Marketing Executive

<div>Overview:
<div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel</div><div>
management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
To provide a proactive and supportive Human Resources service to all employees, upholding the company goals of employee engagement. To assist in developing and implementing initiatives which embrace company values and ensuring that all employees are treated in a positive, fair, and supportive manner throughout their employment. Be the first and main point of contact for all employees, assist them with their queries and provide them with the help that they are looking for. Follow-up that the help was well received and the documents etc. that they required were processed in a timely manner. It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.</div><ul><li>
Organize and manage employee engagement activities, events, and initiatives, such as social events, and recognition programs.</li><li>
Role in &ldquo;employee engagement&quot; - winning the trust of the employee and hence can help the organization in controlling the attrition.</li><li>
Handling in joining formalities - to plan and conduct new employee orientation to foster a positive attitude towards organizational objectives.</li><li>
Handling Exit-interviews &amp; coordinating with ex-employees</li><li>
Ability to provide advice on employment terms, conditions, policies and procedures</li><li>
To handle employee database (both in soft form and file management).</li><li>
Maintain human resources records by recording new hires, transfers, terminations, changes in job classifications, leaves, and attendance management.</li><li>
To deal sensitively and appropriately with confidential information.</li><li>
To serve as a link between management and employees by handling questions, interpreting, and administering contracts, and helping resolve work-related problems.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>Experience in fostering employee engagement, managing workplace relations, and promoting employee well-being.</li><li>
Proficiency in drafting precise and detailed employment contracts, documentation, and official correspondence.</li><li>
Strong ability to meet deadlines while adhering to established standards and guidelines.</li><li>
Capability to conduct research and gather relevant HR-related insights.</li><li>
Competence in performing routine calculations and administrative tasks.</li><li>
Solid understanding of HR policies, procedures, and best practices.</li><li>
Familiarity with UAE Labour Law and compliance regulations.</li><li>
Proficiency in general IT systems and applications, including spreadsheets, word processing, and email management.</li><li>
CIPD certification is a plus.</li></ul></div>

Human Resources Business Partner

<div>Overview:
<p>
Located in Barsha Heights, TRYP by Wyndham features 650 modern rooms, from studios to premium suites, catering to business travellers and families alike. As an urban retreat, TRYP has a host of premium facilities, including three dining venues, a co-working space, a fitness centre, and a spa, while various caf&eacute;s, restaurants and supermarkets can be found within walking distance. Conveniently located near the Dubai Metro Station and major thoroughfares, TRYP offers easy access to the city's amenities. Additionally, in its pursuit to blend city living with beachfront relaxation, TRYP offers guests exclusive access to Soluna Restaurants and Beach Club on the Palm Jumeirah.<br>
<br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with TRYP by Wyndham.</p><div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
Housekeeping Attendant ensures that all guest and colleague areas are maintained to a high standard of maintenance and cleanliness, as assigned by the Housekeeping Management Team and in accordance with the Company policies, procedures and standards as laid out by the management to ensure maximum guest satisfaction.</div><div></div><p><b><br>
KEY RESPONSIBILITIES</b></p><br>
<p></p><ul><li>
Attends the morning/evening briefing at the beginning of the shift.</li><li>
Collects the section key against signature and room report from the housekeeping office and returns them at the end of the shift.</li><li>
Cleans assigned rooms thoroughly, makes the necessary arrangements in the guest rooms and replenishes linen and guest supplies.</li><li>
Inspects all facilities, furniture and fixtures and reports any damage to the supervisor for action and follow-up.</li><li>
Informs Order Taker / Floor Supervisor of any missing/broken items found in rooms.</li><li>
Attends to the guest&rsquo;s requests and queries courteously and promptly in the course of duty.</li><li>
Informs Valet Service to collect guest clothes for laundry, dry cleaning or pressing to maintain guest satisfaction.
</li><li>Operates in a safe and environmentally friendly way to protect guests and team health, safety and security as well as protects and conserves the environment.</li><li>
Special general cleaning in guest rooms as per housekeeping daily, weekly, and monthly schedule and occupancy level.</li><li>
Cleans staircases, corridors, windows, and pantries on the assigned floors as and when requested.</li><li>
Cleans and stores all the equipment in proper place and keeps pantries well arranged.</li><li>
Pays particular attention to busy areas outside of section such as guest elevators inside and outside, ashtrays.</li><li>
Re-stocks trolley and pantries for the next day.</li><li>
Present and active in the training sessions provided by the hotel and department.</li><li>
Reports any maintenance issues immediately.</li><li>
Assists with preventative maintenance programmes.</li><li>
Duties are not limited to rooms only but also could be assigned in the Laundry and public area.</li></ul>
Desired Skill &amp; Expertise:
<div>
At least 2 years experience as Housekeeping Attendant in 4/5* Hotels.</div></div>

Housekeeping Room Attendant

<div>
 Located in Barsha Heights, TRYP by Wyndham features 650 modern rooms, from studios to premium suites, catering to business travellers and families alike. As an urban retreat, TRYP has a host of premium facilities, including three dining venues, a co-working space, a fitness centre, and a spa, while various caf&eacute;s, restaurants and supermarkets can be found within walking distance. Conveniently located near the Dubai Metro Station and major thoroughfares, TRYP offers easy access to the city's amenities. Additionally, in its pursuit to blend city living with beachfront relaxation, TRYP offers guests exclusive access to Soluna Restaurants and Beach Club on the Palm Jumeirah.
 <br/>
 <br/>
 Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with TRYP by Wyndham.
 <br/>
 <br/>
 The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
 <br/>
 <br/>
 Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
 <br/>
 <br/>
 At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
 <br/>
 <br/>
 Housekeeping Attendant ensures that all guest and colleague areas are maintained to a high standard of maintenance and cleanliness, as assigned by the Housekeeping Management Team and in accordance with the Company policies, procedures and standards as laid out by the management to ensure maximum guest satisfaction.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Attends the morning/evening briefing at the beginning of the shift.
  </li>
  <li>
   Collects the section key against signature and room report from the housekeeping office and returns them at the end of the shift.
  </li>
  <li>
   Cleans assigned rooms thoroughly, makes the necessary arrangements in the guest rooms and replenishes linen and guest supplies.
  </li>
  <li>
   Inspects all facilities, furniture and fixtures and reports any damage to the supervisor for action and follow-up.
  </li>
  <li>
   Informs Order Taker / Floor Supervisor of any missing/broken items found in rooms.
  </li>
  <li>
   Attends to the guest&rsquo;s requests and queries courteously and promptly in the course of duty.
  </li>
  <li>
   Informs Valet Service to collect guest clothes for laundry, dry cleaning or pressing to maintain guest satisfaction.
  </li>
  <li>
   Operates in a safe and environmentally friendly way to protect guests and team health, safety and security as well as protects and conserves the environment.
  </li>
  <li>
   Special general cleaning in guest rooms as per housekeeping daily, weekly, and monthly schedule and occupancy level.
  </li>
  <li>
   Cleans staircases, corridors, windows, and pantries on the assigned floors as and when requested.
  </li>
  <li>
   Cleans and stores all the equipment in proper place and keeps pantries well arranged.
  </li>
  <li>
   Pays particular attention to busy areas outside of section such as guest elevators inside and outside, ashtrays.
  </li>
  <li>
   Re-stocks trolley and pantries for the next day.
  </li>
  <li>
   Present and active in the training sessions provided by the hotel and department.
  </li>
  <li>
   Reports any maintenance issues immediately.
  </li>
  <li>
   Assists with preventative maintenance programmes.
  </li>
  <li>
   Duties are not limited to rooms only but also could be assigned in the Laundry and public area.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 At least 2 years experience as Housekeeping Attendant in 4/5* Hotels.
</div>


Housekeeping Attendant

<div>Overview:
<div>
Soluna Restaurants and Beach Club is a Mediterranean-inspired beach club, located at the Balqis Residences on the Palm Jumeirah. Soluna offers exclusive access and unparalleled experiences to guests of The First Group Hospitality&rsquo;s portfolio of brands.</div><div>
Guests can opt for sun loungers or private cabanas and choose from a range of water sports, available at the beach. Nestled amid Dubai&rsquo;s breath-taking coastline, Soluna boasts a range of highly recommended homegrown multi-cuisine options, including artisanal pastries at Risen Caf&eacute; and Artisanal Bakery, and contemporary dining at &Egrave;nas. A daily beach and poolside menu is also available.</div><div>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Soluna Restaurants and Beach Club.</div><div></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<ul><li>Responsible for doing all preparations for the service, like preparing table planning and menu&rsquo;s.</li><li>
Ensure all menus and are clean and ready for operation on floors.</li><li>
Any specific menus (buffet, brunch, promotions and etc.) have been printed and are ready for use.</li><li>
Making sure to work with clean equipment and surfaces.</li><li>
To ensure that Micros is correctly set-up according to the meal period.</li><li>
Ensure to be fully aware about the promotions and discounts.</li><li>
Ensure daily emails and serVeme reservation have been checked.</li><li>
Making sure that he/she is always enthusiastic and delivering great service to all guests, is the first contact for the guests and should always be aware of that in answering phone or speaking with the guests directly.</li><li>
To prepare the table plans according to reservation sheets.</li><li>
Keeping an eye on guests when they move or something changes and communicating this with waiting staff and kitchen.</li><li>
Taking orders and giving information to guests if required and clearly communicating this to colleagues.</li><li>
Record guest preference and record in guest history folio.</li><li>
Communicating with the chef or kitchen for any special request, dietary requirements or restriction from the guests.</li><li>
During the service the hostess should be able to deal with challenges, changes and keep an eye on table turnovers.</li><li>
If necessary preparing orders like drinks and preparing snacks, bread.</li><li>
Responsible for cleaning tasks during and after service.</li><li>
Attend departmental meetings if required.</li><li>
Check with managers or coordinator for any large party reservations.</li><li>
Ensure package forecast for HB, BB and FB are printed every day.</li><li>
To wish &ldquo;Farewell&rdquo; to all guests, encouraging repeat customers.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>Fun/outgoing personality/Female hostess experience essential.</li><li>
Receive and seat the guests and having good communication with the waiting staff and kitchen about the guests.</li><li>
Maintains great customer service to all guests.</li><li>
Previous customer service experience required.</li><li>
Flexibility to respond to a range of different work situations.</li><li>
Excellent reading, written and oral proficiency in English</li><li>
You&rsquo;re not just bringing your abilities, but also your character</li></ul></div>

Hostess

Join The First Group Hospitality and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.