Qureos Mentor

The First Group Hospitality

<div>Overview:
<p><b>
About The First Collection:</b><br>
The First Collection represents a new era of urban lifestyle resorts, delivering a unique blend of hospitality across Dubai&rsquo;s vibrant landscape. Known for merging modern sophistication with authentic Dubai charm, The First Collection is where exceptional service meets innovative design. Each hotel in the portfolio offers bespoke experiences, including exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah for both dining and beachside relaxation, as well as serene city escapes that reflect Dubai&rsquo;s dynamic energy. As part of The First Group, a leader in award-winning hospitality and real estate developers in Dubai, The First Collection is more than a hotel brand&mdash;it&rsquo;s an immersive journey into the heart of Dubai.</p><p></p><p><b><br>
About The First Collection Waterfront:</b><br>
Set along the picturesque Dubai Canal in Business Bay, The First Collection Waterfront combines style and convenience. The hotel&rsquo;s 327 rooms, many with canal views, offer guests comfort and modern amenities, including a rooftop pool, spa, and signature dining options. Guests also enjoy exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah for both dining and beachside experiences, making this hotel a prime choice for relaxation and exploration.</p>
Job Description:
<div>
The Steward is responsible for maintaining cleanliness and hygiene standards in the kitchen and back-of-house areas. This role supports kitchen and service operations by ensuring proper cleaning, dishwashing, waste management, and adherence to health and safety standards.</div><div></div><ul><li><br>
Clean and sanitize kitchen equipment, utensils, crockery, cutlery, and glassware</li><li>Operate dishwashing machines and ensure proper handling of cleaned items</li><li>Maintain cleanliness of kitchen areas, stores, corridors, and back-of-house spaces</li><li>Assist in receiving, storing, and organizing kitchen supplies</li><li>Ensure proper waste disposal and segregation as per hotel standards</li><li>Follow food safety, hygiene, and health &amp; safety regulations at all times</li><li>Support kitchen staff during operations when required</li><li>Report maintenance issues, breakages, or safety hazards to the supervisor</li><li>Ensure cleaning chemicals are used and stored correctly</li></ul>
Desired Skill &amp; Expertise:
<ul><li>Previous experience as a Steward or similar role preferred</li><li>Basic knowledge of hygiene and sanitation standards</li><li>Ability to work in a fast-paced environment</li><li>Physically fit and able to stand for long hours</li><li>Team player with a positive attitude</li><li>Willingness to work shifts, weekends, and public holidays</li></ul></div>

Steward

<div>Overview:
<div>
Be part of an iconic hospitality landmark</div><div></div><div><br>
Ciel Dubai Marina, part of IHG Hotels &amp; Resorts&rsquo; prestigious Vignette Collection, is set to redefine luxury as the world&rsquo;s tallest hotel. The First Group&rsquo;s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.</div><div></div><div><br>
Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for <i>Best International Hotel Architecture</i> and <i>Best Hotel Architecture Arabia</i>. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.</div><div></div><div><br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.</div><div></div><div><b><br>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
The<b> Lobby Hostess</b> is the first point of contact for guests and visitors arriving at the hotel. This role is responsible for delivering a warm, professional welcome, managing guest flow in the lobby, and ensuring every arrival and departure experience is seamless. The Lobby Hostess plays a key part in shaping first impressions, reflecting the hotel&rsquo;s commitment to personalized service and luxury hospitality.</div><div></div><ul><li><div><br>
Greet all guests, visitors, and VIPs in a friendly and elegant manner upon entry to the hotel lobby.</div></li><li><div>
Offer assistance with directions, seating, check-in guidance, and general hotel information.</div></li><li><div>
Coordinate with the Front Office and Concierge teams to ensure a smooth guest journey.</div></li><li><div>
Monitor lobby traffic, anticipate guest needs, and proactively offer support or refreshments.</div></li><li><div>
Maintain a strong presence in the lobby to enhance the welcoming atmosphere and guest engagement.</div></li><li><div>
Escort guests to desired areas (reception, concierge, elevators, meeting points) when appropriate.</div></li><li><div>
Maintain cleanliness, organization, and presentation standards in the lobby area.</div></li><li><div>
Handle guest queries, requests, and complaints professionally, escalating when needed.</div></li><li><div>
Support guest recognition efforts by learning regular guests' names and preferences.</div></li><li><div>
Stay updated on hotel events, F&amp;B promotions, and local attractions to assist guest inquiries.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Previous experience in a customer-facing or hostess role within a hotel or upscale environment.</div></li><li><div>
Excellent verbal communication and interpersonal skills.</div></li><li><div>
Professional grooming, polished appearance, and confident presence.</div></li><li><div>
Fluent in English; knowledge of additional languages is an asset.</div></li><li><div>
Ability to remain calm, attentive, and courteous in a fast-paced setting.</div></li><li><div>
Strong sense of hospitality, etiquette, and guest engagement.</div></li><li><div>
Flexibility to work shifts, weekends, and holidays as needed.</div></li><li><div>
Familiarity with hotel operations and guest service protocols is a plus.</div></li></ul></div>

Lobby Hostess

<div>
 Be part of an iconic hospitality landmark
 <br/>
 <br/>
 Ciel Dubai Marina, part of IHG Hotels &amp; Resorts&rsquo; prestigious Vignette Collection, is set to redefine luxury as the world&rsquo;s tallest hotel. The First Group&rsquo;s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.
 <br/>
 <br/>
 Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for
 <em>
  Best International Hotel Architecture
 </em>
 and
 <em>
  Best Hotel Architecture Arabia
 </em>
 . This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.
 <br/>
 <br/>
 Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.
 <br/>
 <br/>
 <strong>
  About The First Group Hospitality
  <br/>
  <br/>
 </strong>
 The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
 <br/>
 <br/>
 Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
 <br/>
 <br/>
 At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
 <br/>
 <br/>
 The Housekeeping Attendant plays a vital role in maintaining the cleanliness and orderliness of guest rooms and public areas, ensuring a comfortable and pleasant stay for our guests. This position requires strong attention to detail, physical stamina, and a commitment to delivering exceptional cleanliness standards.
 <br/>
 <br/>
 <ul>
  <li>
   Clean and sanitize assigned guest rooms, including making beds, dusting furniture, vacuuming carpets, and replenishing amenities.
  </li>
  <li>
   Ensure that all surfaces, fixtures, and furniture in guest rooms are spotless and free from dust, stains, and debris.
  </li>
  <li>
   Clean and maintain cleanliness in public areas, such as hallways, lobbies, elevators, and common spaces.
  </li>
  <li>
   Empty trash containers and replace trash bags as needed.
  </li>
  <li>
   Replenish linens, towels, and guest amenities in guest rooms and public areas.
  </li>
  <li>
   Report any maintenance issues or damages in guest rooms or public areas to the appropriate department for prompt resolution.
  </li>
  <li>
   Follow standard operating procedures and safety protocols to maintain a clean and safe work environment.
  </li>
  <li>
   Respond promptly to guest requests and inquiries in a friendly and professional manner.
  </li>
  <li>
   Maintain a high level of cleanliness and organization in housekeeping carts, storage areas, and linen closets.
  </li>
  <li>
   Collaborate with the housekeeping team to ensure efficient workflow and timely completion of tasks.
  </li>
  <li>
   Adhere to hotel policies and procedures, including safety and security protocols, to ensure the well-being of guests and employees.
  </li>
  <li>
   Proven experience in luxury hotels as a housekeeping attendant or a similar role.
  </li>
  <li>
   Physical stamina and the ability to perform tasks that involve standing, walking, bending, and lifting.
  </li>
  <li>
   Strong attention to detail and commitment to maintaining high cleanliness standards.
  </li>
  <li>
   Excellent time management skills and the ability to work efficiently within designated timeframes.
  </li>
  <li>
   Ability to work both independently and as part of a team.
  </li>
  <li>
   Ability to communicate properly and have good interpersonal skills.
  </li>
  <li>
   Flexibility to work shifts, including weekends and holidays.
  </li>
  <li>
   Knowledge of safety and sanitation standards and practices.
  </li>
 </ul>
</div>


Housekeeping Attendant

<div>Overview:
<div>
Soluna Restaurants and Beach Club is a Mediterranean-inspired beach club, located at the Balqis Residences on the Palm Jumeirah. Soluna offers exclusive access and unparalleled experiences to guests of The First Group Hospitality&rsquo;s portfolio of brands.</div><div></div><div><br>
Guests can opt for sun loungers or private cabanas and choose from a range of water sports, available at the beach. Nestled amid Dubai&rsquo;s breath-taking coastline, Soluna boasts a range of highly recommended homegrown multi-cuisine options, including artisanal pastries at Risen Caf&eacute; and Artisanal Bakery, and contemporary dining at &Egrave;nas. A daily beach and poolside menu is also available.</div><div></div><div><br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Soluna Restaurants and Beach Club.</div><div></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
The Demi Chef de Partie supports the Chef de Partie in the daily kitchen operations by preparing and cooking food to the highest standards of quality, presentation, and hygiene. This role requires a solid foundation of culinary skills, attention to detail, and the ability to work efficiently in a fast-paced hotel environment.</div><div></div><ul><li><div><br>
Assist the Chef de Partie in the preparation, cooking, and presentation of food items</div></li><li><div>
Ensure assigned kitchen section operates smoothly during service</div></li><li><div>
Prepare mise en place in accordance with production plans and standard recipes</div></li><li><div>
Maintain consistent food quality, portion control, and presentation standards</div></li><li><div>
Supervise and guide Commis Chefs as required</div></li><li><div>
Ensure strict adherence to food safety, hygiene, and sanitation standards</div></li><li><div>
Assist with stock control, proper storage, and rotation of food items</div></li><li><div>
Minimize food waste and report shortages or quality issues</div></li><li><div>
Maintain cleanliness and organization of workstations and equipment</div></li><li><div>
Comply with hotel policies, health and safety regulations, and HACCP standards</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Culinary diploma or equivalent professional qualification preferred</div></li><li><div>
Minimum 2&ndash;3 years of experience as a Commis I in a hotel or professional kitchen environment</div></li><li><div>
Good knowledge of basic cooking techniques and kitchen operations</div></li><li><div>
Ability to work well under pressure during busy service periods</div></li><li><div>
Strong teamwork and communication skills</div></li><li><div>
Attention to detail and commitment to quality</div></li><li><div>
Willingness to learn and develop culinary skills</div></li></ul></div>

Demi Chef de Partie

<div>Overview:
<p>
The first hotel in the Middle East to join Marriott&rsquo;s prestigious Tribute Portfolio, The First Collection at Jumeirah Village Circle raises the bar for upscale lifestyle hotels in Dubai. Situated in the family-friendly enclave of Jumeirah Village Circle (JVC), our 491-room hotel offers convenient access to neighbouring malls, parks, caf&eacute;s, and restaurants, while its own signature dining experiences include Sant&eacute; Ria, Village Bistro, and <i>The First Collection&rsquo;s</i> award-winning Risen Caf&eacute; &amp; Artisanal Bakery. Guests get exclusive access to the Club Lounge and to Soluna Restaurants and Beach Club on the Palm Jumeirah.</p><p>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection at Jumeirah Village Circle, A Tribute Portfolio Hotel.</p><div><b>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
The Group Reservations Agent is responsible for coordinating and processing hotel group room reservations in support of the Sales Department. This position plays a critical role in ensuring group bookings are accurately entered, maintained, and communicated across hotel departments to deliver a seamless guest experience and maximize hotel revenue.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div></div><ul><li><br>
Manage all hotel group room reservations generated by the Sales Department, including corporate groups, leisure groups, meetings, and special events.</li><li>Create, maintain, and update group room blocks in the hotel Property Management System (PMS).</li><li>Ensure accuracy of contracted rates, room types, room blocks, cut-off dates, deposits, billing instructions, and special requests</li><li>Process group rooming lists and issue confirmations in accordance with hotel standards Monitor group room block pick-up and provide regular reports to the Sales and Revenue Management teams.</li><li>Communicate group details to Front Office, Revenue Management, Housekeeping, and other hotel operational departments.</li><li>Respond promptly and professionally to internal and external inquiries related to group reservations.</li><li>Assist with group billing setup, master accounts, and folio routing in coordination with Finance and Front Office.</li><li>Support the Sales team with administrative tasks related to group proposals, contracts, amendments, and event details.</li><li>Ensure compliance with hotel policies, brand standards, and revenue management strategies.</li><li>Maintain accurate records and documentation for all group reservations.</li></ul>
Desired Skill &amp; Expertise:
<div><b>
Qualifications &amp; Skills:</b></div><div></div><ul><li><br>
Previous experience in hotel reservations, group sales coordination, or hotel front office operations preferred.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to manage multiple hotel group bookings simultaneously in a fast-paced environment.</li><li>Excellent written and verbal communication skills.</li><li>Working knowledge of hotel PMS systems, Marsha, Microsoft Office applications.</li><li>Strong customer service skills with a professional and courteous demeanour.</li><li>Ability to work collaboratively with hotel sales, front office, and operational teams.</li></ul></div>

Group Reservation Agent

<div>Overview:
<div>
Be part of an iconic hospitality landmark</div><div></div><div><br>
Ciel Dubai Marina, part of IHG Hotels &amp; Resorts&rsquo; prestigious Vignette Collection, is set to redefine luxury as the world&rsquo;s tallest hotel. The First Group&rsquo;s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.</div><div></div><div><br>
Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for <i>Best International Hotel Architecture</i> and <i>Best Hotel Architecture Arabia</i>. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.</div><div></div><div><br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.</div><div></div><div><b><br>
About The First Group Hospitality</b></div><div></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<p><b>
IT Systems Operations and Maintenance</b></p><ul><li>
Monitor and maintain hotel&rsquo;s IT infrastructure, including servers, workstations, networks, and peripherals to ensure uninterrupted operations.</li><li>
Ensure the smooth operation of all critical hardware &amp; applications.</li><li>
Implement regular system updates, patches, and security protocols to maintain system integrity.</li><li>
Align performance with an established matrix, with regular evaluations against predefined targets.</li></ul><div><b>
Managing New Projects and Technology Initiatives</b></div><ul><li>
Plan, execute, and oversee IT projects and technology upgrades as assigned by the Cluster IT Manager and the senior leadership.</li><li>
Collaborate with relevant stakeholders to define project scope, objectives, and deliverables.</li><li>
Ensure all IT projects are completed on time, within budget, and meet quality standards.</li><li>
Evaluate and recommend innovative technology solutions to improve operations and guest experiences.</li><li>
Each IT Executive will be assigned to a cluster and will be expected to support IT operations within their cluster when a team member is on vacation.</li></ul><div><b>
Technical Support</b></div><ul><li>
Provide prompt technical support to staff and guests, addressing issues related to hardware, software, and connectivity.</li><li>
Address and resolve IT-related incidents within predefined service levels.</li><li>
Maintain detailed documentation of support activities in line with company policies.</li><li>
Provide training and technical guidance to team members and end-users.</li></ul><p><b>
 </b><b>Network Administration</b></p><ul><li>
Manage and maintain LAN, WAN, and Wi-Fi networks to ensure uninterrupted service.</li><li>
Configure and monitor network devices to ensure optimal performance and security.</li><li>
Conduct regular security checks and audits to prevent unauthorized access and mitigate risks.</li><li>
Collaborate closely with TFG Infrastructure and Cyber Security team to identify and mitigate security vulnerabilities.</li></ul><div><b>
Guest IT Support</b></div><ul><li>
Address guest complaints and requests related to technology services, such as Wi-Fi and in-room entertainment systems.</li><li>
Work with other departments to enhance guest satisfaction through technology-driven solutions.</li></ul><p><b>
 </b><b>Data Security and Compliance</b></p><ul><li>
Implement and enforce data security measures, including regular backups and disaster recovery processes, while complying with company IT policies, local regulations, and industry standards for data protection.</li></ul><p><b>
 </b><b>Asset and Inventory Management</b></p><ul><li>
Maintain an accurate inventory of IT assets, ensuring proper tagging and documentation.</li><li>
Assist in the procurement, installation, and configuration of IT equipment and software.</li></ul><p><b>
Collaboration and Communication</b></p><ul><li>
Coordinate with the Cluster IT Manager, departments heads, and external vendors to align IT services with business objectives.</li><li>
Participate in IT projects and contribute to the company&rsquo;s technology advancements and initiatives.</li></ul><div>
 <b>Performance Metrics</b></div><ul><li>
Achievement of system uptime targets.</li><li>
Timeliness and efficiency in resolving IT issues.</li><li>
Guest and staff satisfaction scores related to IT services.</li><li>
Successful and timely completion of IT projects and technology initiatives.</li><li>
Adherence to IT budget and cost controls.</li><li>
Compliance with security and operational protocols.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>
At least 2 years of experience in an IT support or IT specialist role, preferably within the hospitality industry.</li><li>
Strong understanding of hotel systems, including PMS, POS, and booking platforms.</li><li>
Knowledge of network infrastructure, server management, and cybersecurity protocols.</li><li>
Excellent troubleshooting and problem-solving skills.</li><li>
Ability to manage multiple properties and prioritize tasks effectively.</li><li>
Certification in IT-related fields (e.g., Microsoft, Cisco, ITIL) is a plus.</li></ul></div>

IT Specialist

Join The First Group Hospitality and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.