Qureos Mentor

The First Group Hospitality

<div>Overview:
<div>
Be part of an iconic hospitality landmark</div><div></div><div><br>
Ciel Dubai Marina, part of IHG Hotels &amp; Resorts&rsquo; prestigious Vignette Collection, is set to redefine luxury as the world&rsquo;s tallest hotel. The First Group&rsquo;s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.</div><div></div><div><br>
Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for <i>Best International Hotel Architecture</i> and <i>Best Hotel Architecture Arabia</i>. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.</div><div></div><div><br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.</div><div></div><div><b><br>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<p><b>
Overview:</b></p><p>
As a Sales Manager &ndash; Leisure FIT/Groups for Ciel Dubai Marina, Vignette Collection, you will lead our Leisure/Group sales initiatives within the dynamic Dubai market. This role is instrumental in driving room revenue, developing long-term client relationships, and positioning the hotel as a preferred destination for Leisure travellers and leisure Group clients. The ideal candidate will bring strong market knowledge, proactive sales techniques, and exceptional relationship-building skills.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Develop and execute the leisure sales strategy in alignment with overall business objectives.</li><li>
Identify, target, and secure DMC and MICE accounts while maintaining and growing existing relationships.</li><li>
Conduct regular client meetings, sales calls, and presentations to promote the hotel's products and services.</li><li>
Collaborate with Revenue and Marketing teams to create attractive corporate packages and offers.</li><li>
Monitor market trends, competitor activities, and client feedback to adjust strategies accordingly.</li><li>
Achieve and exceed sales targets, room nights, and revenue KPIs for the corporate segment.</li><li>
Represent the property at trade shows, roadshows, and networking events in the UAE and regionally.</li><li>
Prepare and present accurate sales forecasts, market reports, and performance analysis to senior management.</li></ul>
Desired Skill &amp; Expertise:<div></div><p><b><br>
Qualifications:</b></p><ul><li>
Minimum 1&ndash;2 years of experience as a Sales Executive or Manager or similar role in a luxury or 5-star hotel environment;</li><li>
Proficient in Microsoft Office Suite and event planning software; knowledge of CRM systems is a plus.</li><li>
Fluent in English (written and spoken); knowledge of additional languages is highly desirable. (Russian/German/French/Italian)</li><li>
Outstanding organizational and time management skills.</li><li>
Exceptional attention to detail and creative problem-solving abilities.</li><li>
Strong interpersonal skills with a polished, client-facing presence.</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays.</li></ul></div>

Sales Manager - Leisure Groups (European Market)

<div>Overview:
<div>
Be part of an iconic hospitality landmark</div><div></div><div><br>
Ciel Dubai Marina, part of IHG Hotels &amp; Resorts&rsquo; prestigious Vignette Collection, is set to redefine luxury as the world&rsquo;s tallest hotel. The First Group&rsquo;s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.</div><div></div><div><br>
Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for <i>Best International Hotel Architecture</i> and <i>Best Hotel Architecture Arabia</i>. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.</div><div></div><div><br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.</div><div></div><div><b><br>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<p><b>
Overview:</b></p><p>
As a Sales Manager &ndash; Leisure FIT/Groups for Ciel Dubai Marina, Vignette Collection, you will lead our Leisure/Group sales initiatives within the dynamic Dubai market. This role is instrumental in driving room revenue, developing long-term client relationships, and positioning the hotel as a preferred destination for Leisure travellers and leisure Group clients. The ideal candidate will bring strong market knowledge, proactive sales techniques, and exceptional relationship-building skills.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Develop and execute the leisure sales strategy in alignment with overall business objectives.</li><li>
Identify, target, and secure DMC and MICE accounts while maintaining and growing existing relationships.</li><li>
Conduct regular client meetings, sales calls, and presentations to promote the hotel's products and services.</li><li>
Collaborate with Revenue and Marketing teams to create attractive corporate packages and offers.</li><li>
Monitor market trends, competitor activities, and client feedback to adjust strategies accordingly.</li><li>
Achieve and exceed sales targets, room nights, and revenue KPIs for the corporate segment.</li><li>
Represent the property at trade shows, roadshows, and networking events in the UAE and regionally.</li><li>
Prepare and present accurate sales forecasts, market reports, and performance analysis to senior management.</li></ul>
Desired Skill &amp; Expertise:
<p><b>
Qualifications:</b></p><ul><li>
Minimum 1&ndash;2 years of experience as a Sales Executive or Manager or similar role in a luxury or 5-star hotel environment;</li><li>
Proficient in Microsoft Office Suite and event planning software; knowledge of CRM systems is a plus.</li><li>
Fluent in English (written and spoken); knowledge in Russian language is highly desirable.</li><li>
Outstanding organizational and time management skills.</li><li>
Exceptional attention to detail and creative problem-solving abilities.</li><li>
Strong interpersonal skills with a polished, client-facing presence.</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays.</li></ul></div>

Sales Manager - Leisure Groups (Russia and CIS)

<div>
 <strong>
  About The First Group Hospitality
  <br/>
  <br/>
 </strong>
 The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
 <br/>
 <br/>
 Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
 <br/>
 <br/>
 At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Cluster Sales Leadership
  </li>
  <li>
   Support the Cluster DOS in leading the sales function for Business Bay and Waterfront Tribute Collection, ensuring a unified cluster approach.
  </li>
  <li>
   Oversee the day-to-day activities of the sales team (cluster executives, managers, coordinators), providing direction, coaching and performance feedback.
  </li>
  <li>
   Assist in setting individual and team targets by segment and monitor progress regularly.
  </li>
  <li>
   Ensure sales colleagues are fully briefed on hotel products, packages, rates and promotions across the cluster.
  </li>
  <li>
   Revenue &amp; Commercial Strategy
  </li>
  <li>
   Contribute to the development and execution of the cluster sales &amp; commercial plan in line with annual budget and business objectives.
  </li>
  <li>
   Work closely with Revenue Management, Reservations and Marketing to optimise mix of business, pricing, and distribution.
  </li>
  <li>
   Identify need periods for both properties and drive targeted tactical campaigns to fill compression gaps.
  </li>
  <li>
   Monitor market trends, competitive set activity, and demand drivers in Business Bay, Maritime City, and wider Dubai to anticipate opportunities and risks.
  </li>
  <li>
   Account Management &amp; Business Development
  </li>
  <li>
   Manage a portfolio of key accounts (local, regional and international) for the cluster, ensuring maximum share and long-term partnerships.
  </li>
  <li>
   Proactively source new business across target segments (Corporate, MICE, Leisure, Government, Long Stay, OTA/Wholesale, as applicable).
  </li>
  <li>
   Conduct regular sales calls, client meetings, site inspections, FAM trips and presentations for both properties.
  </li>
  <li>
   Negotiate and renew corporate and group contracts in line with hotel strategy and rate guidelines.
  </li>
  <li>
   Represent the cluster at industry events, trade shows, roadshows and networking activities as required.
  </li>
  <li>
   Brand &amp; Standards - The First Collection &amp; Tribute Collection
  </li>
  <li>
   Ensure all sales activities, proposals and presentations reflect The First Collection and Tribute Collection brand positioning, tone of voice and visual identity.
  </li>
  <li>
   Maintain up-to-date knowledge of all facilities, services, outlets and unique selling points of both properties to effectively position them with clients.
  </li>
  <li>
   Champion guest-centric and partner-centric behaviour, ensuring feedback from key accounts is shared internally to enhance product and service.
  </li>
  <li>
   Collaboration &amp; Stakeholder Management
  </li>
  <li>
   Work closely with the Cluster General Managers, Revenue, Marketing, Finance, Operations and Reservations to align on strategy and initiatives.
  </li>
  <li>
   Support coordination of group and event handovers between Sales and Operations, ensuring clear communication of client needs and contractual details.
  </li>
  <li>
   Partner with marketing to develop sales tools, collateral, digital campaigns and joint promotions that support the sales strategy.
  </li>
  <li>
   Reporting &amp; Administration
  </li>
  <li>
   Prepare and review weekly and monthly sales reports, including production by segment, key account performance, pipeline, and activity reports.
  </li>
  <li>
   Maintain accurate and up-to-date data in the CRM / sales system (accounts, contacts, activities, opportunities, production).
  </li>
  <li>
   Ensure all contracts, RFPs, rate loading and documentation are completed and filed according to company and brand standards.
  </li>
  <li>
   5-7 years&rsquo; hotel sales experience with 2-3 years in a leadership/supervisory role.
  </li>
  <li>
   Proven success in revenue generation, key account management, and business development.
  </li>
  <li>
   Strong knowledge of Dubai market dynamics, including Business Bay and Maritime City.
  </li>
  <li>
   Expertise in corporate, MICE, leisure, government, OTA/wholesale segments.
  </li>
  <li>
   Skilled in leading, coaching, and developing sales teams in a cluster environment.
  </li>
  <li>
   Strong commercial acumen, with experience in pricing, distribution, and sales planning.
  </li>
  <li>
   Excellent client-facing, negotiation, presentation, and networking skills.
  </li>
  <li>
   Proficient in CRM/sales systems, reporting, contracts, RFPs, and rate loading.
  </li>
  <li>
   Highly organised, results-driven, and able to collaborate effectively with cross-functional teams.
  </li>
 </ul>
</div>


Assistant Director of Sales

<div>Overview:<div><br>
Hotel Avalon is a contemporary retreat situated in the heart of Jumeirah Village Circle, ideally positioned within close distance to Dubai&rsquo;s key business districts and major leisure attractions. The hotel features 349 elegantly appointed guestrooms and suites, each thoughtfully designed to offer both comfort and convenience to guests.</div><div></div><div><br>
Hotel Avalon has a comprehensive suite of facilities including an outdoor swimming pool, the Rayya Wellness Spa, and a state-of-the-art fitness centre, catering to the needs of business and leisure travellers alike. The hotel&rsquo;s culinary offerings include Urban Eatery, an all-day dining destination, and Risen Caf&eacute;, renowned for its artisanal coffee and freshly baked pastries. Additionally, hotel guests get exclusive access to our Soluna Restaurants and Beach Club, on the Palm Jumeirah.</div><div></div><div><br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Avalon.</div><div></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<ul><li>Ensure brand standards, policies and procedures are adhered to at all times.</li><li>
Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.</li><li>
Maintain cleanliness throughout the areas.</li><li>
Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department&rsquo;s standards and procedures.</li><li>
Answer and direct all external incoming telephone calls following the standard telephone etiquettes.</li><li>
Takes In Room Dining orders from the guests over the telephone. Enters order into MICROS system.</li><li>
Communicates special instructions to the kitchen and expediters.</li><li>
Handles guests&rsquo; complaints and takes action to resolve problems.</li><li>
Accepts and relays guests messages, either manually, written or through voice mail system.</li><li>
Maintain and update Opera telephone Directory.</li><li>
Prepare any admin related tasks delegated by the line manager.</li><li>
Takes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time.</li><li>
Greets guests with a cheerful and pleasant voice during the conversation.</li><li>
Responds to emergency situations calmly, effectively, according to hotel guidelines.</li><li>
Actively participate in sending and distributing all incoming and outgoing faxes and messages.</li><li>
Understand and know all SOPs for fire evacuation, your role and what is required in Emergency situation.</li><li>
Successful completion of the training / certification process.</li><li>
Develop and maintain positive and productive working relationships with other employees and departments. Support all co-workers and treat them with dignity and respect.</li><li>
Follow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems.</li><li>
Follow, comply and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/e-connect software in a timely manner.</li><li>
Perform any other works as and when assigned by the supervisor and/or management.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>At least 1+ years experience working at the reception or as a telephone operator in a 4* property with 250+ inventory.</li><li>
1 year experience Front Office computer literacy</li><li>
Excellent communications skills with Proficiency in speaking and writing English.</li><li>
Team player with excellent planning, organizing skills and excellent problem-solving skills.</li><li>
Able to work flexible working hours with rotating shifts.</li><li>
Pleasant personality and good grooming.</li></ul></div>

Telephone Operator

<div>Overview:
<div><b>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
The <b>Sales Manager &ndash; Leisure &amp; Groups (Cluster)</b> is responsible for driving revenue across <b>Leisure, FIT/Wholesale, OTA leisure, and Group segments</b> for both <b>The First Collection Business Bay</b> and <b>Waterfront Tribute Collection</b>. The role focuses on proactively developing new business, managing existing leisure and group accounts, and ensuring seamless communication and coordination between sales, revenue, reservations, and operations teams. It is a performance-driven role requiring strong market connections, strategic selling skills, and the ability to represent two distinct hotels under The First Collection portfolio.</div><div></div><div><b><br>
Key Responsibilities</b></div><div><b>
1. Sales &amp; Revenue Generation</b></div><ul><li>
Develop and grow production from assigned <b>leisure, wholesale, FIT, OTA leisure and group</b> accounts for both properties.</li><li>
Source and secure <b>new leisure and group business</b>, including tour operators, travel agents, DMCs, online partners, and group organizers.</li><li>
Drive conversion of <b>group inquiries</b>, ensuring competitive proposals, up-selling, and timely follow-up to maximize revenue.</li><li>
Work closely with Revenue Management to implement rate strategies, manage account mix, and support need-period activation.</li></ul><div><b>
2. Account Management</b></div><ul><li>
Maintain and grow strong relationships with key travel trade partners, group planners, and wholesale accounts.</li><li>
Conduct regular sales calls, client meetings, product updates, joint sales calls, and market visits.</li><li>
Manage contracting processes for FIT and group business; negotiate contracts based on cluster rate strategy and guidelines.</li><li>
Organize and host familiarization trips, site inspections, and client experiences across both properties.</li></ul><div><b>
3. Business Development &amp; Market Intelligence</b></div><ul><li>
Identify new leisure and group opportunities in local, regional, and international markets.</li><li>
Track competitor performance, promotions, and market shifts within Dubai and key feeder markets.</li><li>
Participate in trade shows, exhibitions, roadshows, and networking events to promote the cluster hotels.</li><li>
Provide insights to the Cluster DOS / ADOS on trends affecting leisure and group performance.</li></ul><div><b>
4. Coordination &amp; Collaboration</b></div><ul><li>
Work closely with Reservations, Revenue, Front Office, F&amp;B, Events and Operations to ensure smooth delivery of group programs and leisure bookings.</li><li>
Ensure group resumes, rooming lists, billing instructions and special arrangements are communicated accurately and on time.</li><li>
Collaborate with Marketing to support leisure campaigns, tactical offers, and promotions.</li></ul><div><b>
5. Administration &amp; Reporting</b></div><ul><li>
Maintain accurate records and account production in the CRM / sales system.</li><li>
Prepare weekly and monthly production reports for leisure and group segments.</li><li>
Ensure all contracts, RFP responses, proposals, and rate loading are completed according to TFC and Tribute Collection standards.</li><li>
Track sales activities and maintain an updated pipeline for upcoming leisure and group business.</li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Proven experience in hotel sales across <b>Leisure, FIT/Wholesale, OTA leisure, and Groups</b> segments.</div></li><li><div>
Strong market connections with <b>travel agents, DMCs, tour operators, wholesalers, and OTAs</b>.</div></li><li><div>
Demonstrated ability to <b>source, secure, and grow new business</b> for multiple properties.</div></li><li><div>
Strong <b>negotiation, contracting, and strategic selling</b> skills.</div></li><li><div>
Solid understanding of <b>Dubai market trends</b>, feeder markets, and competitor landscape.</div></li><li><div>
Experience conducting <b>sales calls, client meetings, market visits, and familiarization trips</b>.</div></li><li><div>
Ability to collaborate effectively with <b>Revenue, Reservations, Operations, and Marketing</b> teams.</div></li><li><div>
Strong skills in managing <b>group requirements</b>, including resumes, rooming lists, and billing details.</div></li><li><div>
Proficient in <b>CRM/sales systems</b>, reporting, rate loading, and handling RFPs/proposals.</div></li><li><div>
Highly organized, results-driven, with excellent communication, presentation, and networking skills.</div></li></ul></div>

Sales Manager

<div>Overview:
<div>
Be part of an iconic hospitality landmark</div><div>
Ciel Dubai Marina, part of IHG Hotels &amp; Resorts&rsquo; prestigious Vignette Collection, is set to redefine luxury as the world&rsquo;s tallest hotel. The First Group&rsquo;s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.</div><div></div><div><br>
Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for <i>Best International Hotel Architecture</i> and <i>Best Hotel Architecture Arabia</i>. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.</div><div></div><div><br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.</div><div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
The Revenue Analyst is responsible for providing data and recommendations to support maximization of revenue and profit associated with rooms and total revenue across the customer segments of transient and group for designated hotels. The analyst works with data to provide strategic direction to stakeholders, turning data into recommendations. Performs regular and ad hoc analysis with an emphasis on market demand and transient pricing. Critiques sales strategy effectiveness and prepares historical and future analysis of revenue and profit opportunities. This role utilizes IHG tools, systems and resources to ensure recommendations provided to Sales Strategy Teams are based on market conditions, comp-set pricing, booking pace, demand and other relevant supporting data.</div><br>
<div></div><ul><li>
Conducts any analysis required to maximize room revenue and profit.</li><li>
Analyzes reports and available information to make long-term pricing recommendations with brand initiatives as a key focus.</li><li>
Supports weekly and monthly hotel rooms projections.</li><li>
Supports the annual business planning process and generates annual room revenue budget.</li><li>
Works closely with the Revenue Management leader, General Manager, and Sales, to develop and implement strategies that will maintain and/or increase the hotel&rsquo;s RevPAR.</li><li>
Ensures full Revenue Management system and Revenue Management tool adoption to drive revenue &amp; profit opportunities for Market / Cluster.</li><li>
Ensuring that strategy recommendations/changes are implemented &amp; executed in a timely manner.</li><li>
Critiques property performance weekly/monthly for Transient, Group &amp; Catering segments for assigned hotels(s).</li><li>
Analyzes competitive performance using market share tools and make recommendations to the hotel.</li><li>
Analyzes tools and reports to identify trends, future need periods and obstacles to achieving goals.</li><li>
Assists with account diagnostics process.
</li><li>Assists Group Strategy in Complex and Contract Business Evaluation.</li><li>
Ensures hotel strategies conform to brand philosophies and initiatives.</li><li>
Ensures compliance and participation in company promotions and eCommerce channels.</li><li>
Understands the working relationship between revenue management, sales, reservations and property management systems.</li><li>
Executes eChannel/on-line travel agent (OTA) strategies.</li><li>
Evaluates and supports execution of special events and holiday strategies.
</li><li>Provides hotel inventory coverage and leads Sales Strategy Meetings upon request.</li><li>
Leverages One Yield functionality to maximize room revenue and profit.</li><li>
Serves as the liaison, when necessary, between property and regional/corporate systems support.</li><li>
Develops and manages hotel level key stakeholder relationships in a proactive manner.
</li><li>Develops and utilizes productive interpersonal and communication skills.</li></ul><div><br>
</div>Desired Skill &amp; Expertise:
<ul><li>2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or 2 years&rsquo; experience in the revenue management, sales and marketing, or related professional area.</li><li>
Previous experience in the Revenue Management discipline preferred but not essential.</li><li>
Meeting the Needs of Key Stakeholders - Understanding and meeting the needs of key stakeholders (hotel leadership teams, owners, corporate, guests, etc.).</li><li>
Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li><li>
Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes.</li><li>
Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.</li><li>
Executing on a Strategy - taking a predetermined strategy and driving the execution of that strategy.</li><li>
Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li><li>
Generating and Delivering Accurate and Timely Results - Generating and providing accurate and timely results in the form of reports, presentations, etc.</li><li>
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.</li><li>
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.</li><li>
Intermediate Computer Skills &ndash; Utilizing the internet for job related search and information. Intermediate or higher mastery level of Microsoft Excel.
</li><li>Job Specific Computer Skills &ndash; Revenue Management Systems &ndash; IHG Concerto, N2Pricing and MS Office applications.</li><li>
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.</li><li>
Writing - Communicating effectively in writing as appropriate for the needs of the audience.</li><li>
Mathematics - Using mathematics to solve problems. The ability to add, subtract, multiply, or divide quickly and correctly.</li><li>
Developing Others &ndash; Participate actively in the development and training of team members / peers to grow skill set and future pipeline talent.</li></ul></div>

Revenue Analyst

<div>Overview:
<div>
Hotel Local is an urban retreat in Jumeirah Village Triangle. Thoughtfully designed for business travellers, families, and leisure seekers, Hotel Local offers a relaxed, stylish environment in the heart of Dubai&rsquo;s thriving JVT community.</div><div></div><div><br>
The hotel offers a diverse selection of dining venues&mdash;including Farmer&rsquo;s Common, Neighbourhood Brew, our homegrown Risen Caf&eacute; and Artisanal Bakery, and our poolside restaurant and bar&mdash;alongside dedicated family-friendly spaces, a Kid&rsquo;s Corner, an outdoor playground, and rejuvenating spa facilities.</div><div></div><div><br>
Additionally, guests can expect access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, with complimentary shuttle services.</div><div>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Local.</div><div></div><div><b><br>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<p>
The Housekeeping Order Taker works closely with the Housekeeping Management Team to ensure that the daily operations are run smoothly which helps to achieve departmental goals and exceed guest expectations</p><ul><li>
Answer the telephone as per standard, respond promptly to guest requests, log details and communicate requests to relevant colleagues.</li><li>
Maintain open communication channels for VIP Arrivals, special requests and instructions.</li><li>
Keep track of all room status and communicate with all concerned</li><li>
Update room status as required by coordinating with housekeeping supervisors</li><li>
Coordinate VIP rooms, make-up rooms and queue rooms.</li><li>
Work with Guest Services to organise babysitting requests</li><li>
Ensure all guest requests for special/extra items and services are delivered to the rooms promptly.</li><li>
Ensure all movements of rooms are recorded in the daily allocation sheet.</li><li>
Distribute and monitor the issuance of various keys: Master keys, Floor master keys, Pantry keys and mobile phones in a timely manner as per the shifts.</li><li>
Receive worksheets and keys from housekeeping attendants at the end of their shift.</li><li>
Check the key cabinet at the end of each shift to ensure that all keys and mobile phones allocated to housekeeping are accounted for</li><li>
Liaise with the Engineering Supervisors and action the critical maintenance requests in rooms and public areas.</li><li>
Update and maintain the daily and long pending maintenance files accurately.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>At least 1 year experience in a similar position in a 4/5* hotel.</li><li>
Excellent communication skills in English.</li><li>
Knowledge of Opera. Strong Computer skills, Microsoft Office.</li><li>
Preferably Russian or French speaker.
</li><li>Passion for delivering exceptional levels of guest service.</li><li>
A warm personality and positive work attitude.</li><li>
Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.</li></ul></div>

Housekeeping Order Taker

Join The First Group Hospitality and explore 17   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.