Inbox Business Technologies is seeking a Field Engineer to join our team. As a Field Engineer, you will be responsible for on-site support for our clients. You will be working with a diverse range of customers, providing technical support and solving problems on-site. The ideal candidate has experience in information technology and is highly motivated, detail-oriented, and enjoys working with customers.

Responsibilities

• Provide on-site technical support to customers in a timely and professional manner
• Install, troubleshoot, and maintain hardware and software systems
• Analyze, diagnose, and resolve technical issues
• Train and educate customers on software and hardware systems
• Collaborate with colleagues to improve processes and resolve complex problems
• Manage customer expectations by providing regular updates and communicating effectively
  
  
  

Requirements

• Bachelor's degree in information technology or related field
• At least 2 years of experience in information technology and services
• Excellent communication and customer service skills
• Ability to analyze and solve complex technical issues
• Familiarity with hardware and software systems, including Microsoft Office Suite, Windows operating system, and networking concepts
• Knowledge of remote access software and tools for troubleshooting
• Ability to travel to client sites as needed