Fraud Investigations and Mitigation:

• Reviewing credit card, personal loan, and auto loan applications is necessary to spot fabricated documents, document forgery, and inconsistencies in applicant profiles.
• Early identification of potential fraud cases and the implementation of preventive measures are essential to decline such applications.
• Attention to detail on documentations & customer transactions, good understanding of market dynamics and Strategic planning of identification of potential threat occurrence in the card’s portfolio.
• Work closely with the third-party vendor /intermediary channel to verify information in the field and adhere to the established turnaround time.
• Conduct thorough investigations into reported fraud cases across the enterprise to establish facts and mitigate risks.
• Advise on effective strategies to mitigate fraud incidents and recover financial losses.
• Analyze business data and update the case register for statistical purposes and future analysis.

Regulatory Compliance and Reporting:

• Compile Suspicious Activity Reports (SARs) in accordance with UAE Central Bank regulations to ensure compliance.
• Collaborate with the Legal and Compliance team, police, and external agencies to manage fraud incidents effectively.
• Ensure adherence to departmental and corporate policies, processes, and Standard Operating Procedures (SOPs).

Management and Reporting:

• Prepare monthly and quarterly Management Information System (MIS) reports detailing investigated cases.
• Create and present dashboards summarizing fraud investigations and mitigation efforts to internal stakeholders.
• Maintain accurate records and documentation to support regulatory audits and internal reviews.