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Location:
Doha, Qatar
Department: Customer Service
Job Description
Job Description

  • Attends work on time as scheduled.
  • Follows hotel standards regarding personal hygiene.
  • Minimizes dangers by following all safety rules and regulations.
  • Maximizes room sales and revenue for the hotel.
  • Reviews the VIP list on daily basis with the front Office Manager.
  • Checks the daily reports for special VIP arrangements.
  • Advises the Front Office Manager of the forthcoming visits of special VIPs.
  • Checks daily VIPs list of arrivals to select guests to whom a daily follow up is needed.
  • Ensures that the previous day’s cancellations of no-show courtesies are removed from rooms.
  • Checks amenities before sending them to the VIP rooms in terms of quantity, quality and presentation.
  • Ensures that VIP rooms are inspected well before guest arrivals. This includes the overall cleanliness, proper functioning, VIP set-up and turn down services.
  • Reviews all preparations relating to VIP arrivals (assigning rooms, pre-registration and General Manager’s card courtesies).
  • Greets and escorts VIPs to the rooms.
  • Is aware of department’s expenses.
  • Supervises the maintenance of the guest history files.
  • Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations.
  • Communicates effectively with customers, co-workers and supervisors.
  • Demonstrates teamwork by co-operating and assisting co-workers as needed.
  • Practices ‘Yes I Can’ attitude



Requirements

. Minimum 3/ 4 years in the same position in a 4/5 star hotel.

  • Natural / Smiling attitude towards providing excellent quality service.
  • Good command of English Language
  • Possess a pleasing personality.
  • Age – 25 to 35 Years

. Gender - Female

  • Able to work under pressure in a fast paced, dynamic and challenging work environment.
  • Guest relation oriented.
  • Possess strong multitasking skills.

Salary QAR.3000 / - + Accommodation + Meals + Transportation

INDEXECINDUS
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Radisson Hotel Group
Guest Relation Supervisor