Purpose and Scope of the Job

To direct and control the activities of the Room Attendants and Floor helper ensuring the Hospital achieves its guest satisfaction objectives. To ensure the cleanliness and maintenance of the rooms, front and back of the house and pantries in accordance with the hospital’s standards.

Main Duties and Responsibilities/Performance Standards

• Directs and controls all subordinate Room Attendants &Floor helper to ensure that all day-to-day operational matters are handled on time and guest expectations are met.
• Ensures vacant dirty rooms are cleaned speedily and report as vacant clean to Admission Office in order to maximize potential room revenue.
• Planning, organizing and directing team members to ensure the highest degree of guest Satisfaction.
• Assigns rooms for deep cleaning as per schedules and monitors the cleaning process.
• Reports engineering failures and breakdowns and follows up on repair schedules.
• Oversees the cleanliness and Facility maintenance assessment and follow up and making sure the quality of work
• Maintains and adheres to the policy regarding lost and found and reports any security concerns to HOD.
• Handles customer complaints if possible, or reports them to HOD.
• Reports sickness or misconduct of housekeeping associates to immediate Superior.
• To build an efficient team of associates by taking an active interest in their welfare, safety and security, training and development.
• Ensures that all associates have a complete understanding of the company’s Policies and procedures in order that they may adhere to them.
• Conduct straining for new and existing associates as directed and reports all activities to the Executive Housekeeper on a monthly basis and keep accurate departmental records of all training conducted.
• Make appropriate suggestions and recommendation to the HOD for the general improvement of the hospital.
• Contributes to the morale and team spirit of the hospital by maintaining effective relationships with colleagues.
• Maintains a high standard of personal hygiene, dress, uniform, and body language.

Clinical Responsibilities

• Follow the infection control policy and procedure.

Development and Planning

• Conduct staff trainings and staff development programs

Physical Demands:

• A certain level of physical fitness is necessary for this work, indicates a job listing from DASH standard. Cleaning hospital areas requires a great deal of standing and walking, reaching with hands and arms, and bending, stooping, kneeling and crouching. She needs good vision and a good sense of smell

Working Condition

• Housekeeping supervisors typically must be willing to work varied shifts, including weekends and holidays, because hospital is always open.
• Ensures quality and patient safety practices are followed.
• Provides or promotes people centered care.
• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.

Qualifications, Competences and Skills

Education: Bachelor’s Degree/ Diploma in Hotel Management

Experience:

• Minimum 3 years in hotel / Hospital housekeeping department
• Proven experience supervising housekeeping departments of 15+ employees

Language: English and Arabic

Computer Proficiency:

• Working knowledge of rooms management systems.
• Basic Knowledge of MS Word, Excel & Outlook