Urwah Admin

Dar Al Shifa Hospital

<p><div><div><div><div><p><b>Purpose and Scope of the Job</b></p><br>
</div></div><br>
<div><div><p>The Critical Care Staff Nurse provides direct and indirect age-specific care for assigned patients in critical care setting per scheduled shifts. The Critical Care Staff Nurse is primarily responsible for professional performance and safe patient care. The role encompasses nursing assessment, diagnosis, planning, intervention, evaluation, and coordination of care for patients across the health care continuum involving families. It includes, but is not limited to, hemodynamic and cardiac monitoring, management of patients with cardiac manifestations, on vasoactive medications and mechanical ventilation and management of patients with complex medical and surgical conditions. The Critical Care Staff Nurse is accountable for clinical, educational, quality, and fiscal patient care outcomes in accordance with established institution's policies, procedures, guidelines, Professional Practice and standards of practice. Participates in PI projects, and collaborates with other professional disciplines to ensure effective and efficient patient care delivery and the achievement of desired outcomes. Utilizes knowledge of human development stages, and cultural diversity into the provision of patient care. Abides by accreditation requirements and international standards. Supports the mission and vision of Dar Al Shifa Hospital (DASH) and the Nursing Department.<br>
</p></div></div><br>
<div><div><p><b>Main Duties and Responsibilities/Performance Standards</b></p><br>
</div></div><br>
<div><div><p>1</p><br>
</div><div><p>Provide age-specific patient-centered care utilizing the nursing process:</p>
<ul><li><div><ul><li><div><ul><li>Perform patient assessment using appropriate, problem focused, and age-specific assessment techniques.</li>
<li>Involve the patient, significant others, and health care providers in the plan of care when appropriate.</li>
<li>Collaborate with other disciplines through multidisciplinary meetings and care conferences to facilitate patient care and operations.</li>
<li>Analyze the assessment data, derive nursing interventions, set priorities according to patients needs, formulate a plan of care, implement and evaluate the outcome.</li>
<li>Ensures patient privacy.</li>
<li>Maintain confidentiality of patient information.</li>
<li>Initiate appropriate discharge or transfer plan.</li>
<li>Recognize subtle cues to anticipate potential problems.</li>
<li>Document all relevant data in the medical record according to hospital/departmental standards.</li>
<li>Ensure availability and maintenance of supplies and equipment needed for the unit and patient care. Accountable for the use of patients&rsquo; and hospital&rsquo;s resources.</li>
<li>Follow Preventive Maintenance for unit equipment&rsquo;s.</li>
<li>Accountable for the patient, the organization, the profession and self.</li>
<li>Ensure quality and patient safety practices are followed</li>
<li>Provide or promotes patient and family- centered care.</li>
<li>Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
</li><li>Perform clerical duties when needed.</li>
<li>Assume responsibility for meeting accreditation required mandatory education, e.g., fire, safety, infection control and others.</li>
<li>Ensure quality and patient safety practices are followed</li>
<li>Provide or promotes patient and family- centered care.</li>
Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.<br>
<li>
</li></ul></div></li></ul></div></li></ul></div></div><br>
<div><div><p>2</p><br>
</div><div><p>Perform major functions pertinent to a Critical Care - Staff Nurse:
</p> <ul><li>Demonstrate required assessment and therapeutic skills.
 <ul><li><div><ul><li>Abide by standards of care and practice.</li>
 <li>Demonstrate competence in ACLS and BLS.</li>
 <li>Provide holistic care to patients with cardiac disorders including intubated patients</li>
 </ul></div></li></ul></li></ul><p>with different Oxygen therapy modalities.</p>
 <ul><li><div><ul><li><div><ul><li>Implement and monitor infection control measures.</li>
 <li>Administer thrombolytic and vasoactive medications as well as regular
</li> </ul></div></li></ul></div></li></ul><p>medications.</p>
 <ul><li><div><ul><li><div><ul><li>Ensure that patients are provided with appropriate nutrition.</li>
 <li>Deliver pre-operative and post-operative patient care.</li>
 <li>Apply safety measures related to patient care.</li>
<li>Operate all unit required equipment safely including pacemaker batteries, central and patient rooms monitor and telemetry.
</li>Assist physicians with special procedures, including but not limited to, insertion of central , venous catheter, Dialysis catheter, PA catheter, pacemaker, cardio version, trans-esophageal echo, Dobutamine stress echo, chest tube insertion, thoracentesis, peri-cardiocentesis and Intra- Aortic Balloon Pump (IABP).<br>
<li>
</li></ul></div></li></ul></div></li></ul></div></div><br>
<div><div><p>3</p><br>
</div><div><p>Perform nursing activities pertinent to Cardiac Care &amp; Intensive Care Unit, including but is not limited to: management of patient on mechanical ventilator and non-invasive ventilation, hemodynamic monitoring (CO, CVP, PCWP, PAP), defibrillation, central line and PA catheter care, care of patient pre and post cardiac catheterization and Angioplasty, Care and monitoring of patient on hemodialysis, IABP monitoring and care, care of patient with temporary and permanent pacemaker, monitoring of abdominal pressure, surgical and non-surgical wound management, and accompany patients to diagnostic procedures and stay with them except in procedures where anesthesia team is present.</p>
<ul><li><div><ul><li><div><ul><li>Monitor cardiac rhythm, detect arrhythmias, and manage accordingly.</li>
<li>Withdraw of blood from arterial line as ordered.</li>
<li>Communicate with multidisciplinary team members and family for end-of-life.</li>
<li>Respond to hospital codes after 1-year experience in critical care areas.</li>
<li>Participate and show responsibility for improving the unit standards of quality provided.
</li><li>Show responsibility for participating in department level PI activities and disseminate to unit colleague.</li>
<li>Share in the identification of areas for improvement in the unit.
</li><li>Provide emotional support and measures to alleviate fear and anxiety.</li><br>
</ul></div></li></ul></div></li></ul></div></div><br>
<div><div><p>4</p><br>
</div><div><p>Provide patient and family education by:</p>
<ul><li><div><ul><li><div><ul><li>Assessing patient and family readiness and ability to learn.</li>
<li>Identifying learning needs and objectives.</li>
<li>Developing and implementing the teaching plan utilizing patient education manual.</li>
<li>Evaluating the teaching-learning process.</li>
</ul></div></li></ul></div></li><li>Documenting patient and family education.</li></ul></div></div></div></div></p>

Staff Nurse - Critical Care

<div><p><b>Purpose and Scope of the Job</b></p>
<p>Seeking a highly motivated and experienced Cerner Analyst to join our IT Applications team. The ideal candidate will have hands-on experience working across multiple Cerner modules, with a strong understanding of both clinical and operational workflows. This role involves system support, configuration, testing, and optimization of various Cerner solutions in collaboration with clinical and business stakeholders.</p><br>
<p></p><p><b>Main Duties and Responsibilities/Performance Standards</b></p>
<ul><li>Provide application support, configuration, and troubleshooting for Cerner Millennium modules.</li>
<li>Collaborate with clinical and operational departments (physician, emergency, nursing, materials management) to understand workflow needs and implement system solutions accordingly.</li>
<li>Develop and maintain CCL (Cerner Command Language) reports and queries.</li>
<li>Configure and manage EKM rules and clinical decision support logic as per hospital requirements.</li>
<li>Participate in system upgrades, enhancements, and integration projects.</li>
<li>Support testing efforts, including test script creation, execution, and validation of changes in CERT and PROD environments.</li>
<li>Work with HIM, nursing, and physician teams to ensure documentation workflows are efficient and compliant.</li>
<li>Collaborate with vendors and internal teams to resolve issues and implement changes.</li>
<li>Provide end-user training and ongoing support as needed.</li>
<li>Ensures quality and patient safety practices are followed.</li>
<li>Provides or promotes people centered care.</li>
<li>Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.</li>
</ul>
<p><b>Qualifications, Competencies and Skills</b></p>
<p><b>Education</b>:
</p><ul><li>Bachelor&rsquo;s degree in Computer Engineering, Computer Science, or a related field.</li>
<li>Cerner Certification(s) or formal training in relevant modules.
</li></ul><p><b>Experience:
</b></p><ul><li>3-5 years of hands-on experience with Cerner Millennium systems.
</li><li>Experience with clinical workflows and healthcare operations.
</li><li>Experience working in a hospital or healthcare IT environment.</li>
<li>Familiarity with integration engines or interface troubleshooting.
</li><li>Proficient in writing and troubleshooting CCL queries and reports.</li>
<li><b>Strong understanding of multiple modules such as</b>:
</li></ul><ul><li>Physician &amp; Nursing Documentation.</li>
<li>Emergency.</li>
<li>Materials Management.</li>
<li>Discern Rules.</li>
</ul>
<p><b>Licensure</b>: NA</p>
<p><b>Language: </b>Well versed in English and Arabic Language will be an added advantage.</p>
<p><b>Computer Proficiency</b></p><br>
<ul>
<div></div><li>Good Computer Skills, Proficient in MS Office and related software applications.</li>
<li>High proficiency with Computer Software, Programs &amp; Hospital Operating Systems.</li>
</ul>
<p><b>Performance Competencies</b></p><br>
<ul>
<div></div><li>Good communication and documentation skills.</li>
<li>Excellent communication and interpersonal skills with strong negotiating skills to resolve any disputes and disciplinary matters.</li>
<li>Ability to work with all types of individuals in multiple settings and locations and to promote diversity in the workplace.</li>
<li>Must be able to prioritize and work effectively in a constantly changing environment.</li>
<li>Awareness of required organizational practices and accreditation standards.</li>
<li>Plan, organize, and prioritize tasks.</li>
<li>Good communication Skills.</li>
</ul>
<p><b>Principle Working Relationships and Remarks
</b></p><ul><li>All related departments of the hospital.
</li><li>IT Staff</li></ul></div>

Clinical IT Solutions

<p><div><div><div><div><p><b>Purpose and Scope of the Job</b></p><br>
</div></div><br>
<div><div><p>The Emergency Department staff nurse provides direct and indirect age-specific care for assigned patients in Emergency Room (ER) setting per scheduled shifts. The ER staff nurse is primarily responsible for professional performance and safe patient care. The ER staff Nurse performs triage, organizes patient flow through the emergency unit, and prioritizes care based on patient needs and manages patient presenting with different cases including medical, surgical, Obstetrics and age specific groups (Pediatrics, Geriatrics, etc). ER staff nurse assumes responsibility of all assigned tasks when DASH Emergency Disaster Preparedness Plan is activated. The role encompasses nursing assessment, diagnosis, planning, intervention, evaluation, and coordination of care for patients involving families. It includes, but is not limited to, emergency care, cardiac resuscitation and monitoring. The ER staff nurse is accountable for clinical, educational, quality, and fiscal patient care outcomes, in accordance with established DASH and unit specific policies, procedures, guidelines, Professional Practice and standards of practice. Participates in PI projects, collaborates and coordinates patient care with other professional disciplines to ensure effective and efficient desired outcomes. Utilizes knowledge of human development stages, legal issues and cultural diversity into the provision of patient care. Abides by accreditation and international standards.
</p><p>Supports the mission and vision of the Dar Al Shifa Hospital (DASH) and the Nursing Department.</p><br>
</div></div><br>
<div><div><p><b>Main Duties and Responsibilities/Performance Standards</b></p><br>
</div></div><br>
<div><div><p><b>1</b></p><br>
</div><div><p>Provide age-specific patient-centered care utilizing the nursing process:</p>
<div><ul><li>Perform patient assessment using appropriate, problem focused, and age-specific assessment techniques.
</li></ul><ul><li>Involve the patient, significant others, and health care providers in the plan of care when appropriate.</li></ul>
<ul><li>Collaborate with other disciplines through multidisciplinary meetings and care conferences to facilitate patient care and operations.</li></ul>
<ul><li>Analyze the assessment data, derive nursing interventions, set priorities according to patients needs, formulate a plan of care, implement and evaluate the outcome.
<ul><li><div><ul><li>Maintain patient privacy and confidentiality of information all the time.</li>
<li>Initiate appropriate admission, discharge or transfer plan.</li>
<li>Recognize subtle cues to anticipate potential problems.</li>
<li>Document all relevant data in the medical record/ ER forms according to hospital/departmental standards.</li>
<li>Ensure availability and maintenance of supplies and equipment needed for the unit and patient care.</li>
<li>Ensure that preventive maintenance is performed on time and all equipment are ready for use.</li>
<li>Accountable for the use of patients&rsquo; and hospital&rsquo;s resources.</li>
<li>Accountable for the patient, the organization, the profession and self.</li>
<li>Perform clerical duties when needed.</li>
<li>Assume responsibility for meeting accreditation required mandatory education, e.g., fire, safety, infection control and others.</li>
<li>Report daily occurrences and unusual incidents to the head nurse/team leader on timely manner without delay.</li>
<li>Ensure quality and patient safety practices are followed</li>
<li>Provide or promotes patient and family- centered care.</li>
Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.<br>
<li>
</li></ul></div></li></ul></li></ul></div></div></div><br>
<div><div><p><b>2</b></p><br>
</div><div><p>Perform major functions pertinent to an ER &ndash; Staff Nurse:</p>
<ul><li><div><ul><li><div><ul><li>Triage and assign patients to ER areas as per the DASH-ER triage policy.</li>
<li>Demonstrate required assessment and therapeutic skills.</li>
</ul></div></li></ul></div></li></ul><ul><li><div><ul><li><div><ul><li>Abide by the standards of care and practice</li>
<li>Demonstrate competence with BLS, ACLS and PALS
</li><li>Provide holistic care to patients including but is not limited to, dealing with all types of emergencies: neurological, cardiovascular, orthopedic, ophthalmic, ENT, endocrine, abdominal, GYN, emergency delivery, genitourinary, psychiatric, toxicological, pediatric, hematological, head and spinal cord injuries, multiple trauma, limb/life saving, shock, burn, child abuse, still birth and neonatal death.</li>
<li>Implement and monitor infection control measures.</li>
<li>Initiate and handle peripheral Intra Venous lines for administering of fluids and medications.</li>
<li>Administer vasoactive and thrombolytic drugs and other medications as per doctor&rsquo;s order.</li>
<li>Deliver pre-operative patient care for emergency surgeries.</li>
<li>Apply safety measures related to patient care.</li>
<li>Operate all unit required equipment safely.</li>
<li>Assist physicians with special procedures, including but not limited to, insertion of central line, application/removal of cast, suturing, peritoneal and gastric lavage, chest tube insertion, paracentesis, pleural tap, lumbar puncture, cut down, dressing application for burn cases, application of cervical collar, vaginal examination and dilatation and curettage.
</li><li>Monitor cardiac rhythm, detect arrhythmias, and manage accordingly.</li>
<li>Follow ER protocols in managing mass casualties, and disaster planning according to DASH Emergency Disaster Preparedness Plan.</li>
<li>Manage medico-legal issues appropriately (i.e. Death on Arrival (DOA), suicidal attempts, etc).</li></ul></div></li></ul></div></li></ul></div></div></div></div></p>

Staff Nurse - Emergency Department

<div><div><div><div><p><b>Purpose and Scope of the Job</b></p></div></div><div><br>
<div>
<p>Plans, directs, administers, and supervises activities for all Emergency Medicine patients. Reports to the Head of Department on matters relating to patient care and Emergency Medicine operations.</p></div></div><div><br>
<div>
<p><b>Main Duties and Responsibilities/Performance Standards</b></p></div></div><div><br>
<div>
<p>1</p></div><div><br>
<p>
Ensures implementation of the Ministry of Health regulations, the Hospital Medical Staff Bylaws, Rules and Regulations, and the Department Policy and Guidelines.</p></div></div><div><br>
<div>
<p>2</p></div><div><br>
<p>
Responsible for the immediate evaluation and management of patients presenting to the Emergency Medicine; develops effective and high quality patient care plans; refers patients to the appropriate specialists; ensures that patients are stable before transferring them to the proper department; provides instructions for discharge and any relevant paperwork; maintains adequate patient medical records.</p></div></div><div><br>
<div>
<p>3</p></div><div><br>
<p>
Performs all procedures according to the clinical privileges granted to him/her.</p></div></div><div><br>
<div>
<p>4</p></div><div><br>
<p>
Provides direct supervision to the department registrars while maintaining ultimate responsibility for their patients.</p></div></div><div><br>
<div>
<p>5</p></div><div><br>
<p>
Shares responsibility for planning, managing, and coordinating the Emergency Medicine operations and administrative duties.</p></div></div><div><br>
<div>
<p>6</p></div><div><br>
<p>
Maintains the highest professional standard of documentation in line with policies and procedures and internationally accepted standards.</p></div></div><div><br>
<div>
<p>7</p></div><div><br>
<p>
Maintains an up-to-date knowledge of new concepts, procedures, and techniques in emergency medicine.</p></div></div><div><br>
<div>
<p>8</p></div><div><br>
<p>
Participates in providing education and support for all junior staff in the department and supports continuing medical education, providing teaching materials as part of the professional development of the staff.</p></div></div><div><br>
<div>
<p>9</p></div><div><br>
<p>
Participates in relevant committee membership, if assigned.</p></div></div><div><br>
<div>
<p>10</p></div><div><br>
<p>
Maintains the strictest confidentiality standards.</p></div></div><div><br>
<div>
<p>11</p></div><div><br>
<p>
Participates in all other additional assignments found necessary by the Head of Department.</p></div></div><div><br>
<div>
<p><b>Qualifications, Competencies and Skills</b></p></div></div><div><br>
<div>
<p><b><i>Education</i></b></p></div></div><p></p><div><div><br>
<p>
Postgraduate training and certification in Emergency Medicine.</p></div></div><div><br>
<div>
<p><b><i>Experience</i></b></p></div></div><p></p><div><div><br>
<p>
Minimum seven (9) years post-EM certification experience.</p></div></div><div><br>
<div>
<p><b><i>Licensure</i></b></p></div></div><p></p><div><div><br>
<p>
Valid Kuwait medical license.</p></div></div><div><br>
<div>
<p><b><i>Language</i></b></p></div></div><p></p><div><div><br>
<p>
Fluent in English; working knowledge in Arabic.</p></div></div><div><br>
<div>
<p><b><i>Computer Proficiency</i></b></p></div></div><p></p><div><div><br>
<p>
Good information systems skills (Microsoft Office, electronic health records, Internet).</p></div></div><div><br>
<div>
<p><b><i>Performance Competencies</i></b></p></div></div><div><br>
<div>
<p>1</p></div><div><br>
<p>
Good communication and interpersonal skills.</p></div></div><div><br>
<div>
<p>2</p></div><div><br>
<p>
Knowledge of Required Organizational Practices/patient safety standards.</p></div></div><div><br>
<div>
<p>3</p></div><div><br>
<p>
Command over professional code of ethics, medical bylaws.</p></div></div><div><br>
<div>
<p>4</p></div><div><br>
<p>
Knowledge of evidence-based age and population-specific patient care clinical guidelines accepted by the hospital.</p></div></div><div><br>
<div>
<p>5</p></div><div><br>
<p>
Cultural competency of local populations.</p></div></div><div><br>
<div>
<p>6</p></div><div><br>
<p>
Certified AHA Basic and Advanced Life Support provider.</p></div></div><div><br>
<div>
<p><b><i>Patient Safety :</i></b></p></div></div><div><br>
<div>
<p>1</p></div><div><br>
<p>
Ensures quality and patient safety practices are followed. (Note: Accreditation requirement)</p></div></div><div><br>
<div>
<p>2</p></div><div><br>
<p>
Provides or promotes patient and family-centered care. (Note: Accreditation requirement)</p></div></div><div><br>
<div>
<p>3</p></div><div><br>
<p>
Promotes inclusive health by providing equitable and accessible care to patients and families with special needs. ( Note : Special needs project requirement)</p></div></div><div><br>
<div>
<p><b><i>Principle Working Relationships and Remarks</i></b></p></div></div><div><br>
<div>
<p>1</p></div><div><br>
<p>
Medical administration staff, peers, nurses, clinical ancillary staff, customer service and secretarial staff.</p></div></div></div></div>

Consultant - Emergency Medicine

<div><p><b>Purpose and Scope of the Job</b></p>
<p>
The Call Center Coordinator is responsible for promoting and coordinating the hospital&rsquo;s Delivery Party Reception Services, which include food packages, floral arrangements, celebration services, and salon bookings. In addition, the coordinator provides administrative and client-support assistance to the Shifa Lite Dietitians, helping facilitate client menu selections and ensuring smooth communication between the nutrition team and clients. This role requires excellent customer service, organization, and coordination skills, reflecting the hospital&rsquo;s high hospitality standards.</p><br>
<p></p>
<p><b>
Main Duties and Responsibilities/Performance Standards</b></p>
<div>
<ul><li><b>Delivery Party Reception Promotion &amp; Customer Engagement</b></li></ul>
</div><ul><li>Conduct outbound calls to promote Delivery Party Reception packages, including food bundles, flower arrangements, and celebration services.</li>
<li>Provide clients with clear explanations of package details, pricing, and customization options.</li>
<li>Handle inbound calls and inquiries related to reception services with a welcoming and professional tone.</li></ul><br>
<p></p>
<div>
<ul><li><b>Booking &amp; Service Coordination</b></li></ul>
</div><ul><li>Process and confirm bookings for:</li>
<li>Delivery Party Reception packages</li>
<li>Flower and gift services</li>
<li>Salon appointments for new mothers</li>
<li>Coordinate booking details with the Snr. Hospitality Supervisor in-charge.</li>
<li>Ensure all booking information is accurately recorded and communicated to relevant teams.</li></ul><br>
<p></p>
<div>
<ul><li><b>Shifa Lite Support (Dietitian Assistance)</b></li></ul>
</div><ul><li>Assist Shifa Lite dietitians by gathering client preferences for meal plans and entering selections into the system.</li>
<li>Help clients understand available menu options without providing dietary advice.</li>
<li>Support dietitians by organizing menu schedules, updating client records, and ensuring timely submission of weekly menu choices.</li>
<li>Follow up with clients to confirm menu selections or clarify preferences as instructed by the dietitians.</li></ul><br>
<p></p>
<div>
<ul><li><b>Customer Service Excellence</b></li></ul>
</div><ul><li>Deliver a high standard of service that reflects the hospital&rsquo;s welcoming culture.</li>
<li>Maintain a friendly, professional tone in all client interactions.</li>
<li>Manage concerns or requests and escalate when required.</li></ul><br>
<p></p>
<div>
<ul><li><b>Documentation &amp; Reporting</b></li></ul>
</div><ul><li>Maintain accurate logs of calls, bookings, menu selections, and service requests.</li>
<li>Prepare weekly and monthly reports for:</li>
</ul><ul><li><div><ul><li>Reception service bookings</li>
<li>Client inquiries and call activity</li>
<li>Shifa Lite menu submission follow-ups</li>
</ul></div></li></ul><ul><li>Track conversion rates and service utilization.</li></ul><br>
<p></p>
<div>
<ul><li><b>Management Responsibilities</b></li></ul>
</div><ul><li>Record and filing of all the support service-related documents.</li>
<li>Create maintenance notification in SAP and follow up.</li>
<li>Follow up on support services related purchasing request.</li>
<li>Managing the real time room status update on SAP</li></ul><br>
<p></p>
<div>
<ul><li><b>Development and Planning</b>: Attend department trainings and staff development programs</li></ul></div><br>
<p></p>
<p><b>
Qualifications, Competences and Skills</b></p>
<p><b>
Education</b>: Diploma or Bachelor&rsquo;s degree in Hospitality, Business Administration, or related field (preferred).</p>
<p><b>
Experience</b>:</p>
<ul>
<li>Minimum 1 year of experience in call center, hospitality service &amp; other customer service.</li>
<li>Excellent communication and telephone etiquette.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to multitask and manage time effectively.</li>
<li>Ability to work collaboratively with clinical and non-clinical teams.</li>
</ul>
<p><b>Language</b>:</p>
<ul>
<li>English and Arabic</li>
<li>Write routine reports, correspondence, summaries, and reports in English using prescribed format.</li>
<li>Ability to speak effectively in English before groups such as customers or employees</li>
</ul>
<p><b>Computer Proficiency:
</b></p><ul><li>Good Knowledge of Ms Office &amp; Hospital operating systems</li>
<li>Proficiency in MS Office and basic booking/CRM systems.</li></ul><br>
<p></p>
<p><b>
Performance Competencies</b></p>
<div>
<ul><li>Good language skills, ability to read and write.</li></ul>
<ul><li>Positive approach to customer service.</li></ul>
<ul><li>Follow polite and courteous telephone manners.</li></ul>
<ul><li>Should be active and show the initiative.</li></ul>
<ul><li>Customer-focused attitude</li></ul>
<ul><li>Strong communication and interpersonal skills</li></ul>
<ul><li>Professionalism and patience</li></ul>
<ul><li>Attention to detail</li></ul>
<ul><li>Team collaboration</li></ul>
<ul><li>Positive and service driven mindset</li></ul></div><br>
<p></p>
<p><b>
Principle Working Relationships and Remarks</b></p>
<div>
<ul><li>Housekeeping</li></ul>
<ul><li>Dietary department</li></ul>
<ul><li>Customer service department</li></ul>
<ul><li>Nursing</li></ul>
<ul><li>Maintenance</li></ul>
<ul><li>Marketing</li></ul>
<ul><li>Purchasing</li></ul></div></div>

Call Center Coordinator - Shifa Lite & Events (Female - Arab)

<div><p><b>Job Description</b></p><br>
<p></p>
<p><b><i>Job Scope:
</i></b></p><p>Handles all obstetrics and gynecology work in emergency, labour room, O.T. and inpatient wards according to policies and procedures of the Department.</p>
<p><b><i>Job Responsibilities:</i></b></p>
<ul><li>Examines all the patients of OBS/GYN emergencies at the ER(Hospital's patients and those referred from outside doctors).</li>
<li>Performs and master the first aid management of different OBS/GYN emergencies according to policies and procedures.</li>
<li>Notifies the Consultant or Specialist on duty about the details of clinical data if the Patient needs admission and discusses with him the plan of management.</li>
<li>Notifies the Consultant of Pediatrician about any high risk pregnancies before admission.</li>
<li>Manages the women in labour referring the partograph.</li>
<li>Notifies immediately any delay of progress in labour fetal problems or any other complications that may arise during labour, to the Consultant in charge in the patient&rsquo;s file.</li>
<li>Notifies the paediatrician about any high risk deliveries to attend before the delivery in a reasonable time.</li>
<li>Notifies the anaesthesia department about the patient's desire for epidural anaesthesia.</li>
<li>Registers the data of the outcome of labour in the patient&rsquo;s file regarding the maternal and fetal outcome by the time and date.</li>
<li>Examines (vaginally)all patients after closure of episiotomy to be sure no packs are left.</li>
<li>Writes the treatment plan for all patients post-partum before transfer to the ward.</li>
<li>Handover of labour cases between the two shifts in all clinical details.</li>
<li>Communicates with O.T. staff to know the next day list of OBS/GYN and gynecology Operations during the afternoon shift.</li>
<li>Assists in the operations either outside doctors or hospital consultants.</li>
<li>Registers or checks that the operative details, histopath reports and treatment plan for every patient immediately post-operative.</li>
<li>Performs a routine ward round for all patients knowing the in complaints and according to policy and procedures of individual case.</li>
<li>Registers the clinical data and any change in treatment instructions in the patients file. (Writing the time and date).</li>
<li>Do the ward round at least once in routine cases and according to special instructions in certain cases (according to policyand procedures)<br>
<br>
<b><i>Job Requirements:</i></b><br>
 Education and Experience</li>
</ul><ul><li>MBBS and Master Degree in Obstetrics and Gynecology
</li><li>Minimum 1 year of experience post Master Degree in relevant specialty<br>
<br>
<b><i>Job-Specific/Technical Skills</i></b></li>
<li>Good communication skills.</li>
<li>Knowledge of Required Organizational practices/patient safety standards.
</li><li>Command over professional code of ethics, medical bylaws.</li>
<li>Knowledge of evidence based Age specific/ Population specific patient care clinical guidelines accepted by the hospital.</li>
<li>Culturally competent (Kuwaiti patients&rsquo; culture and beliefs).</li>
<li>AHA certified Basic Life support provider.<br>
<br>
<b><i>Other Preferences</i></b></li>
</ul><ul><li>Female</li></ul></div><p></p>

Registrar - Obs & Gyne

<p><div><div><div><div><p><b>Purpose and Scope of the Job</b></p><br>
</div></div><br>
<div><div><p>Anesthesia Technician assures the quality of service and monitoring for patients undergoing anesthesia in all anesthetizing locations throughout the hospital. Maintains, services, sets up, tests, and troubleshoots equipment and provides technical assistance to the Anesthesia staff in the care of patients.<br>
</p></div></div><br>
<div><div><p><b>Main Duties and Responsibilities/Performance Standards</b></p><br>
</div></div><br>
<div><div><p>1</p><br>
</div><div><p>Prepare anesthetizing location for indicated procedure to include setting up</p><br>
</div></div><br>
<div><div><p>2</p><br>
</div><div><p>Daily Inspecting and calibration of anesthesia machine, ventilators, monitoring devices space lab, E.C.G. Monitors, defibrillators and Suction apparatus for anesthesia machine and troubleshoot anesthesia equipment malfunctions, routing nonfunctional equipment to proper department for repair</p><br>
</div></div><br>
<div><div><p>3</p><br>
</div><div><p>Consult operating room schedule to determine supply and equipment needs for procedures</p><br>
</div></div><br>
<div><div><p>4</p><br>
</div><div><p>Ensures appropriate technical coverage by assigning staff appropriately and resolves operational problems with appropriate inter- and intra- departmental personnel in the absence of the supervisor.</p><br>
</div></div><br>
<div><div><p>5</p><br>
 </div><div><p>Ensures equipment for use in the work area such as, but not limited to, connecting input and output hoses, bronchoscopes, and assembling breathing circuits. Delivers required anesthesia equipment as needed.</p><br>
</div></div><br>
<div><div><p>6</p><br>
</div><div><p>Acting as a super user to help his colleagues in solving I care issues.</p><br>
</div></div><br>
<div><div><p>7</p><br>
</div><div><p>Supervising of positioning the patients on heating and cooling mattresses and adjust in accordance with instructions; attach mattresses to hypothermia machine and regulate proper temperature</p><br>
</div></div><br>
<div><div><p>8</p><br>
</div><div><p>Assist anesthesiologist using aseptic or sterile technique with non invasive and invasive patient procedures including peripheral, central, intravenous and/or arterial line placement</p><br>
</div></div><br>
<div><div><p>9</p><br>
</div><div><p>Assist anesthesiologist for airway management techniques including mask-Bag, endo-tracheal and/or emergency methods and regional anesthesia techniques</p><br>
</div></div><br>
<div><div><p>10</p><br>
</div><div><p>Assist anesthesiologist with physiological monitoring of patients and notifying of abnormal changes in vital signs and/or physical appearance of the patient</p><br>
</div></div><br>
<div><div><p>11</p><br>
</div><div><p>Preparing drugs and labeling syringes as requested by and under the supervision and circulation complication.</p><br>
</div></div><br>
<div><div><p>12</p><br>
</div><div><p>Assist the anesthesiologist during induction, maintenance and reversal of anesthesia, regional anesthesia, C.P.R. and all related procedures</p><br>
</div></div><br>
<div><div><p>13</p><br>
 </div><div><p>Clean anesthesia machines, monitors and equipment following procedures established by infection control.</p><br>
</div></div><br>
<div><div><p>14</p><br>
</div><div><p>Special preparation for those patients which have Hepatitis A, B, C, HIV, T.B, and other chronic diseases</p><br>
</div></div><br>
<div><div><p>15</p><br>
</div><div><p>Stock anesthesia supplies in all anesthetizing location including crash carts, fiber optic carts, emergency airway bags and any other anesthesia supply location.</p><br>
</div></div><br>
<div><div><p>16</p><br>
</div><div><p>Maintain immediate availability to assist in routine and emergency procedures and obtain blood products and pharmaceuticals if needed</p><br>
</div></div><br>
<div><div><p>17</p><br>
</div><div><p>Participate in latest anesthesia related research programs such as symposiums, workshops, short courses, etc.</p><br>
</div></div><br>
<div><div><p><b>Qualifications, Competences and Skills<br>
</b></p></div></div><br>
<div><div><p><b><i>Education</i></b></p><br>
</div></div><br>
<p></p><div><div><p>Diploma / Graduate in Anesthesiology Technician</p><br>
</div></div><br>
<div><div><p><b><i>Experience</i></b></p><br>
</div></div><br>
<p></p><div><div><p>Minimum 3 to 5 years in the same field</p><br>
</div></div><br>
<div><div><p><b><i>Licensure</i></b></p><br>
</div></div><br>
<p></p><div><div><p>As per the MOH requirement</p><br>
</div></div><br>
<div><div><p><b><i>Language</i></b></p><br>
</div></div><br>
<p></p><div><div><p>Proficiency in English Language</p><br>
</div></div><br>
<div><div><p><b><i>Computer Proficiency</i></b></p><br>
</div></div><br>
<p></p><div><div><p>Good computer skills</p><br>
</div></div><br>
<div><div><p><b><i>Principle Working Relationships and Remarks</i></b></p><br>
</div></div><br>
<div><div><p>1</p><br>
</div><div><p>Anesthesia Staff</p></div></div></div></div></p>

Anesthesia Technician

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