Urwah Admin

Dar Al Shifa Hospital

<div><p><b>Purpose and Scope of the Job: </b>The Room Service Attendant is responsible to provide a warm, caring atmosphere and to provide luxurious and personalized service for patients, families and visitors. The room service will attend to all guests&rsquo; need and take care for food &amp; beverage service.</p><br>
<p></p>
<p><b>Main Duties and Responsibilities/Performance Standards</b></p>
<ul><li>Serves food and beverages to patient, patient&rsquo;s family and visitors daily for all meals. (Takes the menu, communicates to kitchen, delivers the food, arranges, sets up and clears the table).</li>
<li>Communicates patients and companion&rsquo;s food likes, dislikes and allergies accurately to the kitchen &amp; ensure kitchen compliance before service.</li>
<li>Maintains Royal &amp; Imperial Rooms&rsquo; inventory which is required to check after each discharge.
</li><li>Cleans &amp; sanitizes food &amp; beverage service utensils after patients or family use and after room discharge.</li>
<li>Ensures complementary services are delivered to patient&rsquo;s room.
</li><li>Responds promptly, appropriately, and professionally to patient/family perceptions of and needs for care and services.</li>
<li>Responds to requests for information promptly and refers the patient/family&rsquo;s concern to appropriate hospital personnel immediately.</li>
<li>Act fast and take ownership for guests complain.
</li><li>Communicates the patient&rsquo;s need for assistance to nurses in need of moving out of bed to prevent accidents or transport non-ambulatory patient with wheelchair.</li>
<li>Manages food &amp; beverage service for special hospital or patients&rsquo; events.
</li><li>Ensures safety standards (occupational and patient safety) are complied.
</li><li>Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority.</li>
<li>Ensure the amenities are place in all the discharge room after the room is clean by the House Keeping.</li>
<li>Refilling the Amenities daily.</li>
<li><b>Physical Demands</b>: Need to stand minimum 8 hours duty and to carry heavy trays of juices.</li>
</ul>
<p><b>Working Condition</b>:
</p><ul><li>Works mostly inside patient&rsquo;s rooms.</li>
<li>During patient&rsquo;s parties the environment is crowded with guests.</li>
<li>Ensures quality and patient safety practices are followed.</li>
<li>Provides or promotes people centered care.</li>
<li>Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.</li>
</ul>
<p><b>Qualifications, Competencies and Skills</b></p>
<p><b>Education</b>: At least High School</p>
<p><b>Training</b>: Food &amp; Beverage service training is a plus</p>
<p><b>Experience: </b>Minimum one year experience in a food &amp; beverage service field or hotelier background.</p>
<p><b>Licensure: </b>Not Applicable</p>
<p><b>Language</b>: Good command of English Language; and Arabic is a plus</p>
<p><b>Computer Proficiency</b>: Computer basics</p>
<p><b>Performance Competencies</b></p>
<ul><li>Good communication skills that enable her to communicate elegantly and politely to guests.</li>
<li>Strong personality &amp; problem solvers.</li>
<li>Smart and well groomed.</li>
<li>Polite, diplomatic and punctual.</li>
<li>Calm, decisive and able to cope in a crisis.</li>
<li>Flexible, adaptable and patient.</li>
</ul>
<p><b>Principle Working Relationships and Remarks</b></p>
<ul><li>Hospitality Manager, Room Service Supervisor Kitchen staff, waitresses, support services department</li>
<li>Patients, visitors, Nurses, Maintenance Department</li></ul></div>

Room Service Attendant ( Female )

<div><p><b>Purpose and Scope of the Job:
</b></p><ul><li>The Home Care Nurse assistant shall provide direct and indirect age specific care for assigned patients outside hospital facilities.</li>
<li>The Home Care Nurse assistant shall employ her skills and knowledge to provide Nursing Care to patients at their place of residence outside hospital&rsquo;s facility as per scheduled shifts or inside the hospital.</li>
<li>Treatments and procedures provided shall be in accordance to the physician&rsquo;s orders and based on her scope of service.</li>
<li>The Home Care Nurse assistant has to abide by the Home Care program, workflow, schedule and instructions.</li>
<li>The Home Care Nurse assistant shall attend the patient and help his/ her in their activities of daily living and promote comfort and better quality of life.</li>
<li>The Home Care Nurse assistant shall be accountable for the clinical, educational, quality of care provided to the patients, using as reference the policies, procedures, guidelines and professional practice of hospital.</li>
<li>The Home Care Nurse assistant shall work as per scheduled shifts assigned by the Home Care Supervisor under the supervision of the home care administration.</li></ul><br>
<p>
</p><p><b>Main Duties and Responsibilities/Performance Standards:</b></p>
<div><ul><li><b>Clinical Responsibilities</b></li></ul>
</div><ul><li>Prevent the spread of infection at home, in the client&rsquo;s room.</li>
<li>Teach and aware family members on all safety measures to be taken for the new born or the elderly patient.</li>
<li>Document all activities done on the patient data sheet.</li>
<li>Inform the supervisors and families in case of any changes or deterioration in the client&rsquo;s condition.</li>
<li>Bath the client (new born, bed ridden, ambulatory patient)</li>
<li>Dress the client (from assisting to total dependent dressing)</li>
<li>Assist the patient to eliminate his feces (assisting with bedpans and urinals, providing incontinent care as needed, assisting patient to bathroom)</li>
<li>Do the bedding for bed-ridden patients.</li>
<li>Catheter care (emptying drainage bags, recording intake and output)</li>
<li>Assist in feeding (feeding patient, serving meals, assisting with hydration needs, prepare formulas for new born)</li>
<li>Help with Range of motion exercises and position the patient when needed to prevent bedsores.</li>
<li>Assist in ambulation or transporting patient in wheelchair and ambulation with walkers and canes.</li>
<li>Organize patient&rsquo;s room, preserve his personal belonging.</li>
<li>Read for the patient if required.</li>
<li>Perform Post mortem care when needed.</li>
<li>Report any misuse or damage of any instrument or equipment used.</li></ul><br>
<p>
</p><div><ul><li><b>Management Responsibilities</b></li></ul>
</div><ul><li>Charge all consumables used.</li>
<li>Confine to the borrow-lend procedure for all leased equipment.</li>
<li>Offer Patient and family education when needed.</li>
<li>Establish a good communication with patient and family.</li>
<li>Check the emergency kit/nursing bag on daily basis and replace used items.</li>
<li>Manage patients with infectious diseases when applicable.</li></ul><br>
<p>
</p><div><ul><li><b>Development and Planning</b></li></ul>
</div><ul><li>Develop a prevention program according to the patient&rsquo;s case (prevention of bed sores, prevention of pneumonia&hellip;etc.) following the Home Care guidelines.</li>
<li>Respect patient&rsquo;s confidentiality and privacy.</li>
<li>Preserve patient&rsquo;s dignity</li>
<li>Value patient&rsquo;s cultural believes and religious needs.</li></ul><br>
<p>
</p><div><ul><li><b>Physical Demands</b></li></ul>
</div><ul><li>Ability to perform lifting.</li>
<li>Ability to bath the patient alone.</li>
<li>Ability to deal with heavy weight patients.</li>
<li>Change patient&rsquo;s position when needed.</li>
<li>Ability to work for extended period of time while standing.</li>
<li>Apply the ergonomic guidelines while working.</li></ul><br>
<p>
</p><div><ul><li><b>Working Condition</b></li></ul>
</div><ul><li>Able to work under stress.</li>
<li>Able to travel with patients when needed for an agreed period.</li>
<li>Able to adapt to the patient&rsquo;s home environment.</li>
<li>Able to attend training when needed outside the work hours.</li>
<li>Able to work on shift rotation basis.</li></ul><br>
<p>
</p><p><b>Qualifications, Competences and Skills:
</b></p><p><b>Education</b>: Certified in health care and nurse or any equivalent degree.</p>
<p><b>Experience</b>: Has at least two (2) years of experience as patient assistant.</p>
<p>Preferable to have experience as Home Care Nurse assistant.</p>
<p><b>Licensure</b>: Not Applicable</p>
<p><b>Language</b>: Able to read and write in English</p>
<p>Able to communicate in English with preference to Arab speakers.</p>
<p><b>Computer Proficiency</b>: Basic Computer skills.</p>
<p><b>Performance Competencies:
</b></p><div><ul><li>Have excellent communication skills.</li></ul>
<ul><li>Have critical thinking to assess any alarming situation</li></ul>
<ul><li>Have strong interpersonal skills</li></ul>
<ul><li>Time management skills</li></ul></div><br>
<p>
</p><p><b>Principle Working Relationships and Remarks</b></p>
<div><ul><li>With patient and family members.</li></ul>
<ul><li>With supervisors and colleagues.</li></ul></div></div><p></p>

Home Care Assistant (Female)

<div><div><div><div><div><p><b>Purpose and Scope of the Job</b></p><br>
</div></div><br>
<div><div><p>The Consultant is responsible for patients with medical problems generally considered to fall his specialty. Consultant will maintain compliance with the Medical Staff Bylaws, Rules and Regulations of Hospital, Ministry of Health standards for the Department; He will also plan, directs, administers and supervises activities for cardiology patients. Reports to the Medical Director on matters relating to the operation of the patient care division and maintain contact with the Head of Department.</p><br>
</div></div><br>
<div><div><p><b>Main Duties and Responsibilities/Performance Standards</b></p><br>
</div></div><br>
<div><div><p>1</p><br>
</div><div><p>Ensures implementation of the Ministry of Health regulations, the Hospital Medical Staff Bylaws, Rules and Regulations and the Department Policy and Guidelines</p><br>
</div></div><br>
<div><div><p>2</p><br>
</div><div><p>Diagnosis and treatment of patients referred to department and responsible to run his/her own clinic.</p><br>
</div></div><br>
<div><div><p>3</p><br>
</div><div><p>Responsible to provide the highest quality of service to the patients under his/her care within the resources provided by the program</p><br>
</div></div><br>
<div><div><p>4</p><br>
</div><div><p>Responsible to investigates, diagnoses and treats medically and/or surgically all patients referred to him /her with conditions problems appropriate to his specialty and will determine the need for clinical investigations and physiological testing appropriate to making his diagnosis, and will undertake the management of the patient's condition, with appropriate follow up.</p><br>
</div></div><br>
<div><div><p>5</p><br>
</div><div><p>Undertakes interventional procedures, as part of the patients' treatment and/or to reach a diagnosis, where appropriate, in line with his delineated clinical privileges.</p><br>
</div></div><br>
<div><div><p>6</p><br>
</div><div><p>Provides supervision to the department registrar working in Emergency Unit if needed.</p><br>
</div></div><br>
<div><div><p>7</p><br>
</div><div><p>Participates in teaching programs in the Department and its sections, regular seminars, promotes clinical investigative work.</p><br>
</div></div><br>
<div><div><p>8</p><br>
</div><div><p>Maintains the highest professional standard of documentation in line with policies and procedures and internationally accepted standards.</p><br>
</div></div><br>
<div><div><p>9</p><br>
</div><div><p>Reviews outpatient&rsquo;s summaries and shall prepare reports and statistical analysis as required of him; such reports will be prepared in a timely manner in accordance with the standards within the Department.</p><br>
</div></div><br>
<div><div><p>10</p><br>
</div><div><p>Keeps current with new procedures and techniques in the field of his/her specialty.</p><br>
</div></div><br>
<div><div><p>11</p><br>
</div><div><p>Required to be involved in the departmental Performance Improvement activities</p><br>
</div></div><br>
<div><div><p>12</p><br>
</div><div><p>Participates in providing education and support for all junior staff in the department and supports continuing medical education, providing teaching materials as part of the professional development of the staff.</p><br>
</div></div><br>
<div><div><p>13</p><br>
</div><div><p>Performs other applicable tasks and duties assigned within the realm of his/her knowledge, skills and abilities.</p><br>
</div></div><br>
<div><div><p>14</p><br>
</div><div><p>Participates in committee membership, if assigned.</p><br>
</div></div><br>
<div><div><p>15</p><br>
</div><div><p>Responsible to report any occurrence not consistent with the operation of the Clinic or standard of service for patients, employees or visitors and situations which put patients, staff and visitors at risk of injury or other harm.</p><br>
</div></div><br>
<div><div><p>16</p><br>
</div><div><p>Provides leadership for organizational performance improvement activities.</p><br>
</div></div><br>
<div><div><p>17</p><br>
</div><div><p>Plans for the provision of orientation, in service and continuing education programs, along with other consultants of the department.</p><br>
</div></div><br>
<div><div><p>18</p><br>
</div><div><p>Maintains strictest confidentiality.</p><br>
</div></div><br>
<div><div><p>19</p><br>
</div><div><p>Co-ordinates and exercises overall professional control over the activities of Medical Registrars for ensuring that sound administrative and professional standards of medical practice are maintained</p><br>
</div></div><br>
<div><div><p>20</p><br>
</div><div><p>Provides overall responsibility for all medical in-patients, out patients and emergencies. Conducts regular ward rounds on all patients.</p><br>
</div></div><br>
<div><div><p>21</p><br>
</div><div><p>Answers calls from the wards regarding conditions related to care given to the patient.</p><br>
</div></div><br>
<div><div><p>22</p><br>
</div><div><p>Accepts all other additional assignments found necessary by the Head of Department</p><br>
</div></div><br>
<div><div><p><b>Qualifications, Competences and Skills</b></p><br>
</div></div><br>
<div><div><p><b><i>Education</i></b></p><br>
</div></div><br>
<p></p><div><div><p>PhD/Royal College/Fellowship/Membership</p><br>
</div></div><br>
<div><div><p><b><i>Experience</i></b></p><br>
</div></div><br>
<p></p><div><div><p>Minimum 7 years post Phd /Fellowship/Membership experience in relevant specialty</p><br>
</div></div><br>
<div><div><p><b><i>Licensure</i></b></p><br>
</div></div><br>
<p></p><div><div><p>Valid License and Registration</p><br>
</div></div><br>
<div><div><p><b><i>Language</i></b></p><br>
</div></div><br>
<p></p><div><div><p>Arabic &amp; English</p><br>
</div></div><br>
<div><div><p><b><i>Computer Proficiency</i></b></p><br>
</div></div><br>
<p></p><div><div><p>Good computer skills</p><br>
</div></div><br>
<div><div><p><b><i>Performance Competencies</i></b></p><br>
</div></div><br>
<div><div><p>1</p><br>
</div><div><p>Good communication skills</p><br>
</div></div><br>
<div><div><p>2</p><br>
</div><div><p>Knowledge of Required Organizational practices<br>
</p></div></div><br>
<div><div><p>3</p><br>
</div><div><p>Command over professional code of ethics , medical bylaws</p><br>
</div></div><br>
<div><div><p>4</p><br>
</div><div><p>Knowledge of evidence based Age specific/ Population specific patient care clinical guidelines accepted by the hospital<br>
</p></div></div><br>
<div><div><p>5</p><br>
</div><div><p>Culturally competent ( Kuwaiti patients&rsquo; culture and beliefs)</p><br>
</div></div><br>
<div><div><p>6</p><br>
</div><div><p>AHA certified Basic Life support provider</p><br>
</div></div><br>
<div><div><p><b><i>Patient Safety :</i></b></p><br>
</div></div><br>
<div><div><p>1</p><br>
</div><div><p>Ensures quality and patient safety practices are followed. (Note: Accreditation requirement)</p><br>
</div></div><br>
<div><div><p>2</p><br>
</div><div><p>Provides or promotes patient and family-centered care. (Note: Accreditation requirement)</p><br>
</div></div><br>
<div><div><p>3</p><br>
</div><div><p>Promotes inclusive health by providing equitable and accessible care to patients and families with special needs. ( Note : Special needs project requirement)</p><br>
</div></div><br>
<div><div><p><b><i>Principle Working Relationships and Remarks</i></b></p><br>
</div></div><br>
<div><div><p>1</p><br>
</div><div><p>Medical Administrative staff, Peers, Nurses, Clinical Ancillary staff, Customer service staff and Secretaries.</p></div></div></div></div></div><p></p>

Consultant - Hematology

<div><p><b>Job Scope:</b></p><br>
<p></p>
<p>Under the supervision of a Head Nurse /staff nurse, the Auxiliary Nurse assists with the provision of transport, transfer and hygiene services for assigned patients in nursing units per scheduled shifts. It includes the transport and transfer of patients within different locations of the hospital, positioning/ambulation of patients, collection of requisitions and specimens, transport of equipment, and delivery of supplies. Performs nursing duties that meet the general needs of patients and families within established institutional requirements, nursing and hospital policies, procedures and standards. Communicates with staff nurse about changes in patient&rsquo;s clinical condition. Abides by accreditation requirements, including but not limited to International Patient Safety Goals, national and international standards. Supports the mission and vision of the Dar Al Shifa Hospital (DASH) and the Nursing Department.</p><br>
<p></p>
<p><b>Main Duties and Responsibilities:</b></p>
<div><div>Abide by standards of care and practice</div>
<div>Assist in transporting patients to and from different areas of the hospital (i.e. between units, to and from procedure laboratories, etc)</div>
<div>Transfer patients from Emergency Unit to assigned unit according to Emergency manual and in the presence of a registered nurse</div>
<div>Transport patients from unit to Operating Room</div>
<div>Transport patients within hospital units as directed/needed</div>
<div>Attend to patient call and respond to need</div>
<div>Transport patients&rsquo; bodies to morgue</div>
<div>Perform patient positioning, moving, and transferring as per policy</div>
<div>Apply strict safety measures while performing transport and transfer services for patients</div>
<div>Maintain confidentiality of patient's information and privacy at all times</div>
<div>Observe and report changes in patient's condition to the staff nurse or Head Nurse</div>
<div>Recognize limitations and seek guidance and assistance as necessary</div>
<div>Communicate information to Staff Nurse effectively when needed</div>
<div>Perform Messenger duties</div>
<div></div><div>Collect all sorts of requests from unit(s) and delivers it (them) to appropriate destination areas (pharmacy, CSSD, X-ray, etc.)</div>
<div></div><div>Collect specimens from the unit(s) and delivers it (them) to the appropriate laboratory receiving areas</div>
<div>Deliver ordered patients' medical record to Emergency Unit/ OPD/ others as
</div><div>Transport equipment for repair to and from appropriate destination</div>
<div>Accompany the patient or relative to data entry to collect payment for the services provided in ER</div>
<div>Maintain a clean, safe and therapeutic environment</div></div><br>
<p>
</p><p>Qualifications &amp; Experience:</p><br>
<p></p>
<div><ul><li>1 year nursing education and/or on the job training.</li></ul>
<ul><li>1 year in related field</li></ul>
<ul><li>Knowledge: Clinical practice in related field</li></ul></div></div><p></p>

Patient Assistant

<div><p><b>Purpose and Scope of the Job</b></p>
<p>
The Call Center Coordinator is responsible for promoting and coordinating the hospital&rsquo;s Delivery Party Reception Services, which include food packages, floral arrangements, celebration services, and salon bookings. In addition, the coordinator provides administrative and client-support assistance to the Shifa Lite Dietitians, helping facilitate client menu selections and ensuring smooth communication between the nutrition team and clients. This role requires excellent customer service, organization, and coordination skills, reflecting the hospital&rsquo;s high hospitality standards.</p><br>
<p></p>
<p><b>
Main Duties and Responsibilities/Performance Standards</b></p>
<div>
<ul><li><b>Delivery Party Reception Promotion &amp; Customer Engagement</b></li></ul>
</div><ul><li>Conduct outbound calls to promote Delivery Party Reception packages, including food bundles, flower arrangements, and celebration services.</li>
<li>Provide clients with clear explanations of package details, pricing, and customization options.</li>
<li>Handle inbound calls and inquiries related to reception services with a welcoming and professional tone.</li></ul><br>
<p></p>
<div>
<ul><li><b>Booking &amp; Service Coordination</b></li></ul>
</div><ul><li>Process and confirm bookings for:</li>
<li>Delivery Party Reception packages</li>
<li>Flower and gift services</li>
<li>Salon appointments for new mothers</li>
<li>Coordinate booking details with the Snr. Hospitality Supervisor in-charge.</li>
<li>Ensure all booking information is accurately recorded and communicated to relevant teams.</li></ul><br>
<p></p>
<div>
<ul><li><b>Shifa Lite Support (Dietitian Assistance)</b></li></ul>
</div><ul><li>Assist Shifa Lite dietitians by gathering client preferences for meal plans and entering selections into the system.</li>
<li>Help clients understand available menu options without providing dietary advice.</li>
<li>Support dietitians by organizing menu schedules, updating client records, and ensuring timely submission of weekly menu choices.</li>
<li>Follow up with clients to confirm menu selections or clarify preferences as instructed by the dietitians.</li></ul><br>
<p></p>
<div>
<ul><li><b>Customer Service Excellence</b></li></ul>
</div><ul><li>Deliver a high standard of service that reflects the hospital&rsquo;s welcoming culture.</li>
<li>Maintain a friendly, professional tone in all client interactions.</li>
<li>Manage concerns or requests and escalate when required.</li></ul><br>
<p></p>
<div>
<ul><li><b>Documentation &amp; Reporting</b></li></ul>
</div><ul><li>Maintain accurate logs of calls, bookings, menu selections, and service requests.</li>
<li>Prepare weekly and monthly reports for:</li>
</ul><ul><li><div><ul><li>Reception service bookings</li>
<li>Client inquiries and call activity</li>
<li>Shifa Lite menu submission follow-ups</li>
</ul></div></li></ul><ul><li>Track conversion rates and service utilization.</li></ul><br>
<p></p>
<div>
<ul><li><b>Management Responsibilities</b></li></ul>
</div><ul><li>Record and filing of all the support service-related documents.</li>
<li>Create maintenance notification in SAP and follow up.</li>
<li>Follow up on support services related purchasing request.</li>
<li>Managing the real time room status update on SAP</li></ul><br>
<p></p>
<div>
<ul><li><b>Development and Planning</b>: Attend department trainings and staff development programs</li></ul></div><br>
<p></p>
<p><b>
Qualifications, Competences and Skills</b></p>
<p><b>
Education</b>: Diploma or Bachelor&rsquo;s degree in Hospitality, Business Administration, or related field (preferred).</p>
<p><b>
Experience</b>:</p>
<ul>
<li>Minimum 1 year of experience in call center, hospitality service &amp; other customer service.</li>
<li>Excellent communication and telephone etiquette.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to multitask and manage time effectively.</li>
<li>Ability to work collaboratively with clinical and non-clinical teams.</li>
</ul>
<p><b>Language</b>:</p>
<ul>
<li>English and Arabic</li>
<li>Write routine reports, correspondence, summaries, and reports in English using prescribed format.</li>
<li>Ability to speak effectively in English before groups such as customers or employees</li>
</ul>
<p><b>Computer Proficiency:
</b></p><ul><li>Good Knowledge of Ms Office &amp; Hospital operating systems</li>
<li>Proficiency in MS Office and basic booking/CRM systems.</li></ul><br>
<p></p>
<p><b>
Performance Competencies</b></p>
<div>
<ul><li>Good language skills, ability to read and write.</li></ul>
<ul><li>Positive approach to customer service.</li></ul>
<ul><li>Follow polite and courteous telephone manners.</li></ul>
<ul><li>Should be active and show the initiative.</li></ul>
<ul><li>Customer-focused attitude</li></ul>
<ul><li>Strong communication and interpersonal skills</li></ul>
<ul><li>Professionalism and patience</li></ul>
<ul><li>Attention to detail</li></ul>
<ul><li>Team collaboration</li></ul>
<ul><li>Positive and service driven mindset</li></ul></div><br>
<p></p>
<p><b>
Principle Working Relationships and Remarks</b></p>
<div>
<ul><li>Housekeeping</li></ul>
<ul><li>Dietary department</li></ul>
<ul><li>Customer service department</li></ul>
<ul><li>Nursing</li></ul>
<ul><li>Maintenance</li></ul>
<ul><li>Marketing</li></ul>
<ul><li>Purchasing</li></ul></div></div>

Call Center Coordinator - Shifa Lite & Events (Female - Arab)