Below is the Job Description:

• Help troubleshoot application issues, OS issues, networking problems, login issues
• Help troubleshoot application issues, OS issues, networking problems and login issues
• Provide general help to other members of the Systems team
• Provide late cover on a rotational shift pattern
• Perform software installs
• Develops and conducts system test plans
• Evaluates the performance of existing systems, identifies and evaluates the suitability of adjustments that will improve performance
• Provides technical support to operations staff and developers during the resolution of production problems
• Evaluates and tests vendor-supplied packages
• Supports the customer in a technical help desk environment with focus on first call problem resolution while maintaining true five-star