Job Title: Key Account Manager – iGaming

Location: Dubai or India (Indore candidates excluded)
Industry: iGaming or Sportsbook (Mandatory)

Experience: 3Years
Languages: Fluent in English & Hindi
Availability: Must be open to flexible hours and 24/7 availability if required
Relocation: Willingness to relocate as per company requirements; accommodation, food, and contract terms will be provided by the company

Job Summary:

We are seeking a results-driven and relationship-focused Key Account Manager to oversee and grow a portfolio of high-value clients in the iGaming sector. The ideal candidate will have a strong background in managing iGaming and sportsbook brands, handling team performance, driving operational improvements, and building long-term client relationships. This role is ideal for someone who thrives in a fast-paced, data-driven environment and has a proven track record in brand growth and client satisfaction.

Key Responsibilities:

• Manage and grow assigned iGaming accounts to ensure high engagement, retention, and satisfaction
• Serve as the main point of contact for key clients, offering support, insights, and strategic direction
• Analyze account performance data including deposits, withdrawals, and player activity to drive optimization
• Collaborate with internal departments (Marketing, Product, Support, Finance) to ensure smooth operations
• Track team performance, implement incentive structures, and monitor KPIs
• Deliver regular reports and strategic updates to internal stakeholders and clients
• Ensure compliance with regulatory standards and internal company policies
• Support the onboarding and training of team members
• Monitor market trends and competitors to stay ahead of the curve
• Negotiate and renew contracts as required

Requirements:

• Proven experience in iGaming, with a strong understanding of sportsbook operations
• Previous experience managing iGaming brands and leading teams
• Familiarity with operational processes, reporting systems, and compliance requirements
• Strong administrative and coordination skills
• Data-driven approach with the ability to analyze and act on performance metrics
• Proficiency in CRM tools, Microsoft Office, and Google Workspace
• Excellent communication, negotiation, and relationship management skills
• Bachelor’s degree in Business, Marketing, or a related field
• Fluent in English; Hindi is required. Other regional languages are a plus

Work Culture & Lifestyle Requirements:

• No smoking or drinking permitted
• Must be willing to work flexible shifts, including availability during nights, weekends, and holidays if required
• Open to relocation to Dubai or other company-specified locations
• Company will provide food, accommodation, and define all contract terms