Manager Liquidity Product Management, Global Payments Solutions - 0000K1HY
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HSBC’s Global Payments Solutions (GPS) serves as a core service provider to Global Banking (GB) and Commercial Banking (CMB) customers. This role will be part of a high performing GPS Commercial banking sales team managing large and mid-market corporate clients and will be responsible for implementing and driving a growth strategy for this portfolio. We are seeking a high calibre individual to join the team based in UAE. The purpose of the job holder is to provide end-to-end product management including pricing strategy execution and revenue management, product governance, product life-cycle management, account services oversight, commercialization etc.
- Lead development of product and project plans to support the strategy execution.
- Ensure the product is designed to meet customer needs, is robust, competitive, and understandable and is aligned to the global GPS strategy.
- Perform product performance analysis on a regular basis; provide directional change and drive optimization initiatives where needed.
- Execute product development, approval of new features, enhancements, pilots.
- Manage and maintain the Global Product Inventory (GPI) and ensure the product is sold to the designated client base only.
- Understand existing pricing tariff and own the annual certification of all relevant BCA fees aligned to GPS.
- Define new pricing parameters and provide documented rationale to show how the respective product/services delivers a balanced exchange of value.
- Ensure that any new price points or changes to prices are approved/noted at the relevant governance forums and align to the LOB’s Pricing Principles and Guidelines
- As First Line of Defense - identify, assess, and monitor key product risks.
- Own Product Governance including periodic recertification, needed documentation for product governance such as product process maps etc.
- Embed relevant product specific recommendations from first, second and third line of defense.
- Work with the global documentation and LoB teams to ensure correct product documentation storage / record keeping / audit trails maintained throughout the product lifecycle.
- Understand the Wholesale Risk and Control Framework related to the Account Servicing value stream.
- Understand and manage product distribution network, roles, and responsibilities of those involved, including third party providers (internal/external) and channels that are used in relation to the product (e.g., Internet Banking, Telephone Banking).
- Facilitate internal / external comparison of product features (as appropriate) and establish mechanisms to obtain ‘Voice of Customer’ information (e.g., customer surveys, analysis of complaints etc.) to input new product development and evolution of existing features.
- Provide oversight and monitoring of account servicing activities as part of the account servicing value stream.
To be successful in the role, you should meet the following requirements:
- Able to demonstrate effective communication and influencing skills, and experience in operating within larger cross-functional organizations with matrix environment.
- An agile self-starter (‘learning-by-doing’ attitude), with a curious mindset and strong eye on detail.
- Lateral thinker with strong analytical and good problem-solving skills.
- Experience in product management, client management, business transformation or operations
- Ability to work effectively with multiple business and technology partners to drive innovation and deliver product enhancements.
- Commercially minded and focused on customer outcomes.
- Ability to lead and motivate to ensure delivery of objectives in a timely and effective manner.
- High data literacy and IT skills (MS Office 365)
- Experience in cash management is desirable.
- Familiar with current and future industry trends relating to account propositions, payments, liquidity, digital etc.
- Graduation degree is a must – to secure a UAE Visa and Work Permit
For further details and application information please visit our careers site, searching under reference number 0000K1HY.
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Issued by The Hong Kong and Shanghai Banking Corporation Limited.
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