Urwah Admin

HSBC

HSBC is one of the largest banking and financial services institutions in the world, founded in 1865. The company serves millions of customers through its four global businesses, focusing on innovation and customer-centric solutions. HSBC is committed to sustainability and responsible business practices, offering a wide range of financial services including corporate and institutional banking, wealth management, and retail banking.

<div>Our purpose &ndash; Opening up a world of opportunity &ndash; explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We&rsquo;re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world &ndash; for ourcustomers, our people, our investors, our communities, and the planet we all share.
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
Our purpose &ndash; Opening up a world of opportunity &ndash; explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We&rsquo;re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world &ndash; for ourcustomers, our people, our investors, our communities, and the planet we all share.
HSBC&rsquo;s International Middle Market (IMM) team, which sits within the Corporate and Institutional Banking (CIB) business, is looking to add an energetic and driven individual to join the business. This individual will be responsible for a book of business covering the greater New England region.
As our Vice President, Global Relationship Manager, you will:<ul><li>
Serve as the go-to advisor for acquiring, retaining, and growing large and middle-market corporate banking client relationships</li><li>
Identify and meet customer needs through matching a broad range of products and services</li><li>
Build existing and win new long-term relationships with customers with an eye toward revenue expansion, pipeline momentum, relationship profitability, prospecting, portfolio development, pricing strategy, and RFP proposal/presentation delivery</li><li>
Own customer engagement, ensuring service excellence for all aspects of any customer. Collaborate with product partners to identify and match customer needs with relevant expertise, notably with trade, cash management, and investment banking and markets</li><li>
Build strong relationships with key stakeholders, including c-suite executives, senior management, and professionals across industries</li><li>
Lead, inspire and motivate junior colleagues to ensure a flawless relationship management service is delivered</li><li>
Support development of a positive, collaborative culture</li></ul>
You&acute;ll likely have the following qualifications to succeed in this role:<ul><li>
Bachelor&rsquo;s or master&rsquo;s degree from a related field</li><li>
Fundamental knowledge of capital markets and experience providing capital markets-based solutions to corporate clients</li><li>
Strong experience in commercial lending and risk assessment</li><li>
Experience matching commercial banking products and services to customer needs</li><li>
Corporate credit assessment and analysis skillset</li><li>
Strong communication and influencing skills, with an ability to build long term workplace relationships</li><li>
Proven experience in similar positions, working with international companies and identifying product opportunities with corporate clients and seeing them through to a successful implementation</li><li>
Ability to prioritize and manage multiple projects &amp; engagements</li><li>
Corporate banking product knowledge across Treasury/Cash Management, Foreign Exchange Trade Finance and Capital Markets</li><li>
Understanding of regulatory and compliance processes</li><li>
SIE &amp; FINRA Series 63 and 79 licenses are required. A contingency period to obtain licensing can be provided at manager&rsquo;s discretion</li></ul>
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC&rsquo;s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You&rsquo;ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.</div>

Vice President, Relationship Manager

<div>Operations Associate - Global Payments Services (Kuwaiti National Role) 
Some careers shine brighter than others 
If you&rsquo;re looking for a career that will help you stand out, join HSBC and fulfil your potential. 
HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. 
We are seeking an ambitious individual to join the Global Payments Services Operations team in Kuwait as a Operations Associate to support the growing business and achieve divisional targets. 
In this role, key responsibilities is as below:-<ul><li> 
Understand the regulatory environment we operate within, including the significant market-wide change programmes.</li><li>Support the implementation of TOMs within country.</li><li>Support the Manager, Operations to deliver the annual business plan in line with Global Business demand.</li><li>Support the Manager, Operations for establishing Payments Operations goals in Production Quality, Service Quality, Financial Performance, and Operational Risk that meet Payments &amp; Wholesale Operations targets.</li><li>Support the Manager, Operations for ensuring global change programmes that impact Payments Operations and ensure they are fully supported, and any implications are fully understood.</li><li>Support the Manager, Operations for the implementation of initiatives across Payments Operations as appropriate, liaising with resources from the Business and Change Delivery as necessary. Function as the key interface between Operations and Lines of Businesses in country. Partner closely with the Global/Regional Operations team to deliver a best-in-class proposition to business partners.</li><li>Actively identify and realize quality and timeliness improvements through automation, elimination, and standardization to deliver cost efficient, high quality and scalable services to business partners.</li><li>Implement Operations strategy, by migrating work to the most appropriate, cost-effective location to leverage cost and efficiency benefits of Operations global capabilities. This can include outsourcing of work to a third party.</li><li>Drive up customer advocacy through excellent customer relationships with the business/function heads.</li><li>Ensure SLAs are agreed and then achieved or exceeded.</li><li>Deliver key projects, in line with Operations global model.</li><li>Effective management of contracts with third party suppliers</li><li>Have excellent working relationships with Country / Operational Risk, DBS stakeholders, Group Internal Audit and External Auditors / Local regulators</li><li>Be responsible for identifying and commissioning opportunities to improve Service Quality across Payments &amp; Wholesale Operations.</li><li>Establish proactive partnerships with other key stakeholders, including, but not exclusively Risk, Transformation, and Technology to support service and product development initiatives.</li><li>Ensure operational control and risk management by actively overseeing implementation of policies, procedures and regulatory requirements that include business continuity, operational risk, information security, and compliance requirements.</li><li>Support the Operations Manager with the execution of Payments Operations annual control monitoring plans.</li></ul> 
To be successful in the role, you should meet the following requirements:<ul><li> 
Excellent knowledge of Payment Operations, including products, services, systems &amp; processes.</li><li>Excellent knowledge of Payment Remittance, Investigations, Screening, Charges Unit,</li><li>Excellent understanding of Payment Systems within Kuwait</li><li>Good understanding of operational risk and controls</li><li>Proven problem-solving skills with ability to consider alternative and lateral solutions.</li><li>Able to communicate clearly and succinctly with senior stakeholders.</li><li>Ability to prioritize and work independently under pressure within a team environment.</li><li>Ability to use strong judgmental skills to identify and resolve complex problems whilst adhering to timelines and quality of output.</li><li>Good interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels; imperative to navigate.</li><li>Bachelor&rsquo;s degree is a must</li></ul> 
You&rsquo;ll achieve more at HSBC. 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</div>

Operations Associate - Global Payments Services (Kuwaiti National Role)

<div>Associate Director, Corporate and Institutional Banking (UAE National Role) 
Some careers have more impact than others. 
If you&rsquo;re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. 
HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. 
We are currently looking for an ambitious UAE National who can join our Corporate team as an Associate Director in Dubai. This role will support in acquiring, maintaining, and growing profitable long-term relationships with allocated UAE large corporate clients. The main responsibilities include supporting the relationship manager as primary point of contact for clients externally and clients internally for flow transactional elements with the client base, as well as working closely with relationship and product teams across the world. This role supports the senior staff to deepen client relationships and improve income generation through focused business development activities. 
In this Role, you will:<div><ul><li> 
Act as primary point of contact, together with the relationship manager, with clients and internal colleagues for any service-related needs</li></ul>
&bull; Prepare briefing notes in advance of key client meetings.&bull; Perform high quality credit analysis, which includes financial review and business review. This includes industry sector, competitor, and client level analysis to support business development, portfolio management and credit risk assessment. 
<ul><li>Prepare high quality credit application remarks for new opportunities and annual reviews</li><li>Complete review and submission of credit risk returns including limit excess/exception, security/documentation outstanding, monthly credit control reports etc.</li><li>Effectively liaise with multiple stakeholders from Credit Operations, Risk, and various product partners to support client needs</li><li>Support with Know Your Customer (KYC) related requirements</li><li>Work alongside a relationship manager in identifying strategies to maintain/enhance overall relationship return and ensure early identification of potential credit issues.</li><li>Support the achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment.</li><li>Help Increase HSBC's share of wallet with our clients.</li><li>Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved.</li><li>Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.</li><li>Maintain accurate and up-to-date client information across banking systems, ensuring timely updates and effective communication of any changes to relevant stakeholders.</li><li>Coordinate and ensure timely processing of client loan drawdown and trade issuance requests, liaising effectively with internal teams, operations, risk and other relevant stakeholders to support execution.</li></ul></div> 
To be successful in the role, you should meet the following requirements:<ul><li> 
Proven experience working in Corporate Banking or Financial Consultancies</li><li>Strong credit underwriting, financial analysis, and credit writing capability.</li></ul>
&bull; Analysis/Understanding of financial statements.&bull; Excellent interpersonal, written, and verbal communication skills. 
<ul><li>Multi-tasking, ability to manage multiple tasks simultaneously (such as new financing/transactional tasks and the existing portfolio requests)</li><li>Proven ability of using their initiative.</li><li>Advanced computer and IT skills, including all Microsoft packages.</li><li>Ability to prioritise workload effectively.</li><li>Previous experience either managing or supporting a portfolio.</li><li>A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).</li></ul> 
You&rsquo;ll achieve more at HSBC. 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</div>

Associate Director - Corporate and Institutional Banking (UAE National Role)

<div>Some careers shine brighter than others.
If you&rsquo;re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. 
 
HSBC Corporate and Institutional Banking (CIB) is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. 
Credit &amp; Capital Management Services (CCMS) under CIB are in the process of implementing a new, modern, and consistent E2E operating model. A key component of this operating model is the introduction of a first line credit management office, the Business Credit Office (BCO). The BCO function will complete tasks currently owned by multiple actors in the management of the first line credit risk responsibilities including structuring, credit analysis and rating recommendation, client credit monitoring tasks, credit terms and docs negotiation with WCMR and clients acting as a single handoff from a RM to the BCO for all Credit &amp; Lending (C&amp;L) tasks, creating a single control point. The function will be client facing and customer service orientated. 
We are currently seeking an ambitious individual to join the team as a Manager who will provide credit advisory and support services to Relationship Managers (RMs) / Coverage. The role holder is responsible for coordinating and completing credit applications or renewals as well as managing risk escalation. In discharging their duties, the role holder must implement a common, reliable, and predictable underwriting and lending process, that protects the business from exposure, whilst responding to clients&rsquo; borrowing needs. The role holder will work closely with the Coverage and Transaction Support teams to ensure seamless
The candidate will need to be an effective collaborator and skilled stakeholder manager, successfully navigating complex landscape to deliver exceptional outcomes for our customers and stakeholders. 
In this role, you will:<ul><li>Support the end-to-end Credit &amp; Lending servicing journey, ensuring a seamless and efficient process for both customers and internal stakeholders</li><li>Assist the Relationship Manager with credit analysis and the timely submission of credit proposals for facilities for both existing and prospective clients</li><li>Liaise with relevant teams for the preparation of facility letter and any other internal security documents. Ensure completeness of security documentation prepared by external legal counsel.</li><li>Proactively manage the credit quality of the supported portfolio by i) conducting periodic credit reviews; ii) tracking and reporting of compliance with covenants and conditions of approval; and iii) promptly escalating deviations to the Risk team for resolution.</li><li>Actively participate in training sessions to continue to develop credit skills, product knowledge, industry knowledge and client management skills.</li><li>Ensure the consistent application of HSBC policies and adherence to regulatory, financial, and legal standards to minimize business and reputational risks</li><li>Support the Team Lead on ad-hoc requirements and other strategic initiatives to streamline and simplify end-to-end credit &amp; lending process</li></ul>
Adopt technology and customer experience improvement initiatives, including alignment to a globally consistent C&amp;L operating model and active participation in training initiatives<ul><li>Participate in deal discussions and meetings with clients as required</li><li>Protect the Bank by acting as First Line of Defense and adhering to all controls</li><li>Maintain HSBC internal control standards, including timely implementation of internal and external audit recommendations, along with addressing any issues raised by external regulators.</li></ul> 
To be successful you will:<ul><li>
University degree in Business Management, Banking, Finance or a related discipline.</li><li>
Strong customer-centric focus including breadth of product/business experience, with minimum 5 years&rsquo; previous experience of working in the Financial Services.</li><li>
Strong understanding of financing instruments and banking products for Wholesale Banking</li><li>
Strong understanding of risk management and credit mitigants and robust credit, analytical and financial skills. This includes taking the lead in preparing and securing credit approvals.</li><li>
Strong knowledge of Bank&rsquo;s structures, processes and procedures with ability to navigate in a complex matrixed environment.</li><li>
Comprehensive knowledge of some of products; trade, Cash management, Digital products and Treasury.</li><li>
Good prioritizing, organizational and time management abilities.</li><li>
Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders</li><li>
Knowledge of the Bahrain business environment is an asset.</li></ul></div>

Manager - Business Credit Office

<div>Some careers have more impact than others.
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be. 
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Why join us
To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution 
The Opportunity:
<ul><li>Working hours window from 3pm to 3am ( 9 working hours)</li><li>
Excellent communication skills &ndash; Written &amp; Verbal (English/Arabic).
</li><li>Attention to detail
</li><li>Proven track record of strong focus towards high levels of Quality and Customer Service</li><li>
Ability to multi-task, depending on the criticality of the tasks.
</li><li>Self-motivated and should be able to work under minimal supervision.</li><li>
Good team player</li><li>
Flexibility to work in different shifts
</li><li>Strong Relationship building skills</li><li>
Quick Learner</li></ul> 
What you&rsquo;ll do:<ul><li>
Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
</li><li>Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.</li></ul><ul><li>
Reviewing ongoing aged queries, ensuring items are actione appropriate and providing feedback where necessary.
</li><li>By achieving a high net promoter score and positive commentary the in-country PCM teams, line managing and clients.
</li><li>By investigating accurately and identifying and handling queries t client&rsquo;s satisfaction.
</li><li>By keeping clients fully informed of progress throughout the life c of a query.
</li><li>By prioritizing work effectively in order of importance and urgency handling it in accordance with procedures.</li></ul> 
<ul><li>Demonstrate a sound knowledge of the payment industry and its associated processes and systems.</li></ul> 
Measure 
<ul><li>
 Responding and resolving the majority of payments related queries using knowledge of systems, procedures and internal contacts within the bank.</li><li>
Assistance in the retention the client and respond positively increasing the likelihood of new business from the client.</li></ul> 
Measure
<ul><li>Feedback from internal and external stakeholders.</li><li>
Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
</li></ul>Measure
<ul><li>Manage the delivery and resolution of all customer complaints for all CMB customer segments in supported region.
</li><li>Plan and prioritize work appropriately, address complaints in order of urgency and keep the customer informed throughout the process.
</li><li>Examine complaints data to grasp recurring issues, draw conclusions, and solve complaints to minimize errors, operational losses and rework.
</li><li>Ensure that all product related complaints are feedback to the product and IT teams.
</li><li>Ensure all customers are dealt with in accordance with compliance and regulatory requirements.
 </li><li>Quality/ Training: Staff is also responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.</li></ul> 
Key accountabilities are:<ul><li>
Conduct quality review of agent&rsquo;s performance within teams to ensure quality service goals and standards are met and identify areas where improvement can be achieved.
</li><li>Maintain a comprehensive working knowledge of procedures, compliance and audit requirements across all teams within HSBCnet helpdesk.
</li><li>Audit and examines weekly/ monthly reports (eg: call disconnect, FCR, VOC and live chat data) to grasp issues, draw conclusions, and solve problems to ensure agents are compliant with the call / live chat handling process
</li><li>Analyze /assess the Voice of customer survey and live chat customer dissatisfactions from a customer point of view, suggest ideas, pursue solutions to improve customer experience
</li><li>Assist with training and mentor support of new hires and act as a single point of contact for queries on procedures, process, and policy.</li></ul> 
Customers / Stakeholders
<ul><li>Receive/make calls/Emails from/to customers (internal/ external)
</li><li>Act effectively on all customer feedback
</li><li>Ensure that the customer issues / problems are effectively investigated and resolved.
</li><li>Provide HSBCnet training sessions via webex
</li><li>Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
</li><li>Respond to mails/queries related to process timely with a cc to the Line Manager
</li><li>Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made
</li></ul>Exceeds expectations of internal and external customers 
Leadership &amp; Teamwork
<ul><li>Manages day to day process related activities for self
</li><li>Work productively, professionally and demonstrate ways to improve customer service.
</li><li>Regularly contributes to professional and supportive work environment by building a professional, trusted relationships with other Team members and colleagues in all areas
</li><li>Ensures swift and clear communication to the stakeholder
</li><li>Fosters development of co-workers
</li><li>Acquire and update knowledge on procedures related to relevant processes</li></ul> 
Operational Effectiveness &amp; Control<ul><li>
Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
</li><li>Instructions/requests to be correctly interpreted understood and implemented.
</li><li>Ensure that the process related procedures are implemented as per the process manuals.
</li><li>Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
</li><li>Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
</li><li>Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.</li></ul> 
What you will need to succeed in the role<ul><li>
Fluent in English.
</li><li>Previous Experience in customer facing roles
</li><li>Exceptional Client focus and orientation
</li><li>Interpersonal, verbal and written communication skills.
</li><li>Ability to communicate efficiently with local and global teams
</li><li>Excellent organizational and time management skills
</li><li>Ability to multi-task, depending on the criticality of the tasks.
</li><li>Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.</li></ul> 
What additional skills will be good to have?
<ul><li>Experience and proficiency with web-based technologies.
</li><li>Position requires technical knowledge where GPS experience is asset.
</li><li>MS office.</li><li>
MI and Reporting/ Real time management.</li></ul> 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo; 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</div>

CLIENT SERVICE SPECIALIST

<div>Some careers grow faster than others.
 
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be. 
Financial Crime Compliance aligns current activities within Global Risk and helps to build these into a more integrated framework, which enables HSBC to manage financial crime risk more effectively. It builds stronger controls to improve the way Financial Crime Compliance risks are managed to spot gaps as well as trends so that the team can act. It proactively gathers and analyses financial intelligence in a smart way so that suspicious transactions, activities or connections can be identified, and we can adequately protect our customers from the threat of financial crime. 
We are currently seeking an ambitious individual to join our Financial Crime Compliance team, working together with colleagues to define, manage and achieve divisional business targets.<div> 
Role Purpose: 
To assist the Country MLRO&rsquo;s in the management of Financial Crime (&ldquo;FC&rdquo;) related regulatory reporting to the Financial Intelligence Unit (FIU). The jobholder will be responsible for activities including, but not limited to, the below: 
<ul><li>Complete relevant actions emanating from the MLRO recommendations from the internal investigation.</li><li>Accurately perform and prepare the STR/SAR/AIF/AIFT reporting to the UAE FIU via. the GoAML system.</li><li>Maintain and track requests on the relevant trackers,</li><li>Retrieve relevant Know Your Customer (KYC) and transactional information, as required.</li><li>Adhere to the Service Level Agreements (&ldquo;SLAs&rdquo;) outlined in relevant procedures.</li></ul></div><div> 
Duties &amp; Responsibilities: 
<ul><li>Fulfil the GoAML Case Management reporting accurately as per the relevant procedures and standards, ensuring timely action and response as outlined in relevant Service Level Agreements (&ldquo;SLAs&rdquo;).</li><li>Escalate concerns and issues in a timely manner to relevant Country and Regional teams, as appropriate.</li><li>Work closely with relevant stakeholders within the Region and Country Financial Crime teams and other HSBC Functions in relation to the fulfilment and management of the STR/SAR/AIF/AIFT reporting to the UAE FIU via. the GoAML system.</li><li>Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.</li><li>Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.</li><li>Take personal responsibility for understanding and agreeing performance expectations.</li><li>Complete mandataory and ongoing trainings required to develop levels of capability and competence needed to be effective in the role. E.g., changes to Policies and Procedures, Service Level Agreements, Regulatory Developments, etc.</li><li>Ensure that data is handled cautiously and in a secure manner, especially given the confidential and sensitive nature of the requests.</li><li>Ensure all relevant procedures are updated as necessary following changes in Policy, Systems and Controls.</li></ul></div><div> 
Knowledge, Skills &amp; Experience: 
<ul><li>A graduation degree is essential for obtaining a work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)</li><li>Experience drafting and filing SARs, with a strong understanding of AML/financial crime escalation and reporting requirements.</li><li>Anti-Money Laundering (AML), Counter Terrorist Financing (CTF) and Sanctions experience, preferably gained within HSBC or one of its peers.</li><li>Proven analytical skills, together with the ability to support decisions.</li><li>Proven ability to clearly articulate business and regulatory implications of analysis and findings to Financial Compliance Colleagues.</li><li>Strong interpersonal skills with the ability to communicate effectively at all levels.</li><li>Ability to work under pressure and within tight timelines.</li><li>Strong verbal and written communication skills.</li><li>Proven team player with an open communication style.</li></ul></div> 
For further details and application information please visit our careers site, searching for reference number 46787. 
We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals. 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</div>

AML Engagement, Manager (UAE Nationals Only) - Al Ain

<div>Some careers shine brighter than others.
If you&rsquo;re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer
In this role, you will:<ul><li><div>
Develop and maintain software products across Smart Channels&rsquo; technology stack, including iOS mobile apps and supporting services.</div></li><li>
Provide support across the end-to-end delivery and run lifecycle, carrying out software development, testing and operational support, with the ability to move between the technology stack.</li><li>
Advocate for and advance modern software development practices within the mobile engineering community.</li><li>
Grow the technical expertise of the mobile engineering community and help design, maintain and improve all aspects of the mobile software delivery lifecycle.</li><li>
Collaborate with technical leaders and product owners to contribute to product and project strategy, code standards, roadmap definition and requirements gathering.</li><li>
Collaborate with the recruiting team and regional Heads of Engineering to attract, onboard and retain diverse top talent.</li><li>
Participate in broader discussions about mobile software architecture and actively participate in the Engineering Discipline and associated communities.</li><li>
Work with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect-related issues, etc.) are identified and addressed at all stages of a release/change.</li><li>
Liaise with engineers, architects, agile coaches and other stakeholders to drive Smart Channels software products, deliver world-class tools/capabilities, and stay up to date on tools/technologies, cyber security and relevant regulations (data privacy, consent, data residency</li></ul>
To be successful in this role, you should meet the following requirements:<ul><li>
Solid experience engineering and delivering enterprise mobile software products; strong understanding of the full mobile development lifecycle and DevOps culture (deployment and operations).</li><li>
Proven hands-on iOS development experience with strong Swift, SwiftUI and Combine skills.</li><li>
Strong grasp of mobile architecture and design principles (Clean Swift, VIPER, MVVM; POP/OOP; SOLID), plus design patterns, memory management and multi-threading.</li><li>
Strong troubleshooting, analysis and problem-solving skills; proficient with Instruments (memory, profiler, debugger) and performance tuning.</li><li>
Good understanding of web services, session management and secure mobile development practices; familiar with unit testing and UI testing and an advocate for quality/testable code.</li><li>
Proficient with Git version control; good to have experience with Agile delivery and tools such as Jira and Confluence; passionate about open-source ways of working.</li><li>
Strong verbal and written communication and interpersonal skills to collaborate effectively with global, cross-functional teams.</li><li>
Agentic AI skills (mandatory): able to use AI coding assistants (e.g., Copilot/Cursor/Claude Code); implement LLM/AI API integrations (tool/function calling, streaming, Core ML/on-device inference); apply RAG and MCP patterns; practise context engineering; understand model limits/token usage for performance/latency/cost trade-offs; and design privacy-compliant, responsible AI solutions aligned to Apple guidance and banking regulations</li></ul>
You&rsquo;ll achieve more when you join HSBC.
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Issued by &ndash; HSBC Software Development India</div>

iOS Developer, SwiftUI Architecture/Senior Software Engineer

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