Urwah Admin

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 UKCS Agent
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be proficient language(s) required by the process
 </li>
 <li>
 Open to working flexible shifting schedules
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 
 
 </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
 
 
 </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>

UK Contact center

<div>Why join us?
To continuously provide high quality processing service related to GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Responsible for relationship building and resolving customer queries / issues in a professional manner (where applicable). Other responsibilities dependent on process assigned to. Receives customer calls in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. May be responsible for achieving individual sales goals. 
The Opportunity:
Role Context:<ul><li>
Good communication skills &ndash; Verbal
</li><li>Business writing skills</li><li>
Attention to detail
</li><li>Proven track record of strong focus towards high levels of Quality and Customer Service
</li><li>Ability to multi-task, depending on the criticality of the tasks.
</li><li>Self-motivated and should be able to work under minimal supervision.
</li><li>Good team player
</li><li>Flexibility to work in different shifts including weekends
</li><li>Strong Relationship building skills
</li><li>Quick Learner</li></ul> 
What you&rsquo;ll do:
Impact on the Business:<ul><li>
Ensure that the productivity and quality levels are achieved as per the standards sent for the process.</li><li>
Proactively identify issues, if any, and escalate.
</li><li>Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
</li><li>Defuse irate customers and resolve challenging inquiries utilising negotiation skills while following guidelines in an effort to satisfy the customer.
</li><li>Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.</li><li>
To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
</li><li>Issues/problems are effectively investigated and resolved or appropriately referred with recommendations
</li><li>Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.</li></ul> 
Customers (External/ Internal):<ul><li>
Receive/make calls from/to customers (internal/ external)
</li><li>Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
</li><li>Act effectively on all customer feedback
</li><li>Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
</li><li>Respond to mails/queries related to process timely with a cc to the Line Manager
</li><li>Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made</li></ul> 
Impact on process:<ul><li>
Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
</li><li>Instructions/requests to be correctly interpreted, understood and implemented.
</li><li>Ensure that the process related procedures are implemented as per the process manuals.
</li><li>Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
</li><li>Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
</li><li>Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.</li></ul> 
Other Responsibilities:<ul><li>
Participate in development of cohesive teams
</li><li>Foster development of co-workers
</li><li>Contribute to the creation of a supportive work environment driven by people centric values
</li><li>Build professional relationships with colleagues in other areas
</li><li>Acquire and update knowledge on procedures related to relevant processes
</li><li>All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner
</li><li>Work productively, professionally and demonstrate ways to improve customer service.
</li><li>Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
</li><li>Participate in team meeting / team activities and work towards sustaining team spirit.</li></ul> 
What you will need to succeed in the role:
Knowledge
<ul><li>Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.
</li></ul>Experience
<ul><li>Work experience (1-2 years of experience is good to have)
</li></ul>Skills
<ul><li>Ability to speak and understand English fluently.
</li><li>Ability to write business letters and reports
</li><li>Good conversational skills to hold the attention of the customer on the telephone.
</li><li>Ability to grasp quickly.
</li><li>Ability to understand and interpret numeric data.
</li><li>Minimum, basic computer knowledge.
</li><li>Flexibility to work shifts.
</li><li>Ability to build rapport with people.
</li><li>Ability to maintain focus while working with voluminous data.</li></ul> 
What additional skills will be good to have?
<ul><li>Good MS Office skills.</li><li>
Good reporting and reading MIs.</li><li>
Understanding real-time urgency.</li></ul> 
You&rsquo;ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo; 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</div>

Commercial Cards Customer Service Executive- MENA Helpdesk - GPS

<div>
 
 Role purpose
 
 
 
 <ul>
 <li>
 Support the Centre Director/ Head of Site with driving the execution of group strategy across the business services for the site.
 </li>
 <li>
 Lead and manage the site administration including oversight of the HSBC facilities, security, entity risks and drives required enhancements projects with enabling functions support.
 </li>
 <li>
 Work closely with the site enabling/functional teams (and not limited to) like BCIM, HR, IT, FM, PS &amp; Finance
 </li>
 <li>
 Overlook and accountable for Transport, Procurement &amp; Site Management financials and expanses including the spends of Committees.
 </li>
 <li>
 Closely engaged with Operations and Department heads across transformation projects and saves
 
 
 </li>
 </ul>
 
 Governance and Committee Memberships
 
 
 
 <ul>
 <li>
 Ensure that the entity governance in line with HSBC Global Standards and compliance with the local country regulatory requirements.
 </li>
 <li>
 Work closely with Business Managers and Finance Controllers in managing the P&amp;L for the Site.
 </li>
 <li>
 Maintain cost discipline, rationalize, and consolidate expenses related to all departments within Support Functions and ensure these are within the approved FRP and stretch targets.
 </li>
 <li>
 Events Management &ndash; Governance of various activities including CS and site level Staff recognition programs.
 </li>
 <li>
 Proactive identification of issues and initiation of structured discussions with the key stakeholders
 </li>
 <li>
 Support regulatory activities and programs.
 </li>
 <li>
 Supplier management skills, knowledge of HSBC and risk management to manage and improve compliance to third party risk management framework.
 </li>
 <li>
 Maintain oversight for staff transport and manage any other issues related therewith.
 
 
 </li>
 </ul>
 
 Principal Accountabilities And Responsibilities
 
 
 
 <ul>
 <li>
 Act as single point of contact in-between the Business Managers and the Centre Director and coordinate projects/initiatives as per the requirement.
 </li>
 <li>
 Effectively manage material operational risk, financial crime risk, conduct outcomes, and global compliance standards - especially considering substantive growth and transformation plans.
 </li>
 <li>
 Secondary point of accountability for carrying the legal Risk in case of any breach.
 </li>
 <li>
 Provide guidance and advice to the Centre Director/Head of Sites with any BWOT related initiatives.
 </li>
 <li>
 Collaborate with Centre Directors in managing Senior leadership visits / offsites not only from a logistics point of view, but also in profiling the GSC appropriately.
 </li>
 <li>
 Facilitate and manage senior business stakeholders; partnering effectively to improve customer experience and increase value to our stakeholders.
 </li>
 <li>
 Drive people engagement, talent development, &amp; continued diversity at a time of substantial change.
 </li>
 <li>
 Responsible for managing Global Operation&rsquo;s supplier engagements, understanding their performance, the business strategy, and requirements to drive maximum leverage and opportunity commercially for HSBC.
 </li>
 <li>
 Collaborate with Procurement throughout the source-to-contract process to ensure that all appropriate sourcing strategies are adopted.
 </li>
 <li>
 Proactively generates opportunities for cost reduction and value creation for HSBC&rsquo;s key supplier engagements.
 </li>
 <li>
 Communication &ndash; developing and executing communication plans.
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Stakeholder considerations - the role requires the highest quality, most succinct output that is always suitable for senior executive management, regardless of pressures.
 </li>
 <li>
 Flexibility and adaptability - constantly changing priorities and tasks that are potentially highly restricted in nature, unpredictable and wide ranging, complex and time sensitive.
 </li>
 <li>
 Engages on a regular basis with local government and regulators to maintain an effective partnership and influence.
 </li>
 <li>
 Sensitivity and trust - engendering a true sense of urgency, pace, community, and collaboration across indirectly managed areas across Operations.
 
 
 </li>
 </ul>
 
 Functional Knowledge
 
 
 
 <ul>
 <li>
 Strong business and commercial awareness.
 </li>
 <li>
 Making considered decisions that protect and enhance HSBC values, reputation, and business.
 </li>
 <li>
 Demonstrated ability to successfully manage complex supplier contracts and owning/resolving supplier/stakeholder issues.
 </li>
 <li>
 Strong analytical background and proven analytical rigor, incl. contextualizing data into business activities and conclusions
 </li>
 <li>
 Internal control/audit or process re-engineering experience is preferred.
 
 
 </li>
 </ul>
 
 Others
 
 
 
 <ul>
 <li>
 Outstanding relationship management, navigating, collaboration and influencing skills.
 </li>
 <li>
 Outstanding interpersonal &amp; communication skills, proven ability to communicate effectively and confidently at all levels.
 </li>
 <li>
 High level of drive and motivation to ensure successful delivery of complex change.
 </li>
 <li>
 Able to leverage resources to achieve goals.
 </li>
 <li>
 Outstanding organizational, time management and planning to cope with multiple large-scale responsibilities.
 </li>
 <li>
 Setting stretching goals for self and team and delivering them with courage and tenacity.
 </li>
 <li>
 High level of personal drive and motivation to ensure delivery of a broad range of outputs simultaneously across HSBC.
 </li>
 <li>
 Proven experience of positive, challenging interactions with stakeholders
 </li>
 <li>
 Proven abilities in working across cultures.
 </li>
 <li>
 Proven leadership skills in a changing environment.
 </li>
 <li>
 Managing and motivating large teams.
 
 
 </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>

Chief Administration Officer

<div>The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. 
Some careers have more impact than others.
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be. 
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Some careers have more impact than others.
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be. 
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. 
We are currently seeking an experienced professional to join our team in the role of UKCS Agent 
Principal responsibilities
Impact on the Business<ul><li>
Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.</li><li>
Delivers what is promised in line with customer expectations</li><li>
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products</li></ul>
Customers / Stakeholders<ul><li>
Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications</li><li>
Generating customer loyalty through strong knowledge of key products and services</li><li>
Owns and resolves issues and understands how and when to escalate</li></ul>
Leadership &amp; Teamwork<ul><li>
Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values</li><li>
Values diversity amongst team</li></ul>
Operational Effectiveness &amp; Control<ul><li>
Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres</li><li>
Maintains HSBC internal control standards</li><li>
Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres</li></ul> 
Requirements<ul><li>
Must be university graduate in any discipline</li><li>
Must be proficient language(s) required by the process</li></ul><ul><li>
Open to working flexible shifting schedules</li><li>
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development</li><li>
Takes pride in delivering what is promised in line with the customer and service expectations</li><li>
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order</li><li>
Ability to work in a high-volume, fast paced environment is required</li><li>
Proficiency with personal computers and basic software packages and specialised applications</li><li>
Excellent communication skills and is polite and friendly at all times</li><li>
Displays patience and empathy</li></ul> 
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. 
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. 
You&rsquo;ll achieve more when you join HSBC. 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo; 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD*** 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo; 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</div>

<div>Some careers shine brighter than others.
If you&rsquo;re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further 
HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world. 
In this role, you will:<ul><li>
To ensure that tasks are prioritized, processed &amp; completed in accordance with procedures.</li><li>
Common frauds/ errors/ irregular transactions are identified, and appropriate action is taken in accordance with the procedures.</li><li>
To provide a high-quality service, in line with procedures and compliance guidelines, to achieve maximum customer satisfaction by prompt and accurate processing of related documentation.</li><li>
To strictly follow the Health, Safety, Fire &amp; security instructions as laid down from time to time.</li><li>
Knowledge and experience are shared with colleagues, providing assistance on referred/technical issues.</li><li>
Manage the International Wealth and Personal Banking (IWPB) updates on a weekly basis and take initiative to address any queries related to procedures.</li><li>
Maintaining quality level while discounting the alerts and referrals.</li><li>
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.</li></ul> 
To be successful in the role, you should meet the following requirements:<ul><li>
Preferably 1 to 2 years of Banking experience within risk &amp; compliance / regulatory role</li><li>
Thorough knowledge of KYC and onboarding guidelines and procedures</li><li>
Knowledge of various IWPB lending products</li><li>
Excellent communication and analytical skills</li><li>
A graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE</li></ul> 
You&rsquo;ll achieve more at HSBC. 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</div>

Retail Operations Officer - UAE National role

<div>
 Manager - Payments Operations (Kuwaiti National)
 
 
 Some careers prize diversity more than others.
 
 
 If you&rsquo;re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
 
 
 We are currently seeking an ambitious individual to join our Corporate and Inst Banking team, working together with colleagues to define, manage and achieve divisional business targets.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 The role-holder will be required to understand the regulatory environment we operate within, including the significant market-wide change programmes.
 </li>
 <li>
 Support the implementation of TOMs within country.
 </li>
 <li>
 Support operations to deliver the annual business plan in line with Global Business demand.
 </li>
 <li>
 Support operations for establishing Payments Operations goals in Production Quality, Service Quality, Financial Performance, and Operational Risk that meet Payments &amp; Wholesale Operations targets.
 </li>
 <li>
 Support operations for ensuring global change programmes that impact Payments Operations and ensure they are fully supported, and any implications are fully understood.
 </li>
 <li>
 Support operations for the implementation of initiatives across Payments Operations as appropriate, liaising with resources from the Business and Change Delivery as necessary. Function as the key interface between Operations and Lines of Businesses in country. Partner closely with the Global/Regional Operations team to deliver a best-in-class proposition to business partners.
 </li>
 <li>
 Actively identify and realize quality and timeliness improvements through automation, elimination, and standardization to deliver cost efficient, high quality and scalable services to business partners.
 </li>
 <li>
 Implement Operations strategy, by migrating work to the most appropriate, cost-effective location to leverage cost and efficiency benefits of Operations global capabilities. This can include outsourcing of work to a third party.
 </li>
 <li>
 Drive up customer advocacy through excellent customer relationships with the business/function heads.
 </li>
 <li>
 Ensure cohesive management and direction for country Payments Operations team.
 </li>
 <li>
 Drive best practice in the country.
 </li>
 <li>
 Ensure operational control and risk management by actively overseeing implementation of policies, procedures and regulatory requirements that include business continuity, operational risk, information security, and compliance requirements.
 
 
 </li>
 </ul>
 
 To be successful in the role, you should meet the following requirements:
 
 
 
 
 Knowledge / Experience
 
 
 
 <ul>
 <li>
 University Graduate
 </li>
 <li>
 Excellent knowledge of Payment Operations, including products, services, systems &amp; processes.
 </li>
 <li>
 Excellent knowledge of Payment Remittance, Investigations, Screening, Charges Unit,
 </li>
 <li>
 Proven Track record of having worked within more than one MENAT Payments domain is desirable.
 </li>
 <li>
 Excellent understanding of Payment Systems within MENAT that have upstream or downstream relations with Payments Operations
 </li>
 <li>
 Good understanding of operational risk and controls
 </li>
 <li>
 Proven problem-solving skills with ability to consider alternative and lateral solutions.
 </li>
 <li>
 Able to communicate clearly and succinctly with senior stakeholders.
 </li>
 <li>
 Experience with preparation of content for and presentation to governance forums and senior stakeholders.
 </li>
 <li>
 Ability to prioritize and work independently under pressure within a team environment.
 </li>
 <li>
 Ability to use strong judgmental skills to identify and resolve complex problems whilst adhering to timelines and quality of output.
 </li>
 <li>
 Strong leadership, stakeholder management, resilience and influencing skills.
 </li>
 <li>
 Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels; imperative to navigate.
 </li>
 <li>
 Ability to leverage resources outside of direct control to achieve goals
 
 
 </li>
 </ul>
 
 You&rsquo;ll achieve more at HSBC.
 
 
 
 www.hsbc.com/careers
 
 
 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
 
 
 We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 Issued by The Hong Kong and Shanghai Banking Corporation Limited.
</div>

Manager - Payments Operations

<div><div>Manager - Payments Operations (Kuwaiti National)</div><div></div><div> 
Some careers prize diversity more than others. 
</div><div></div><div>If you&rsquo;re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.</div><div></div><div> 
We are currently seeking an ambitious individual to join our Corporate and Inst Banking team, working together with colleagues to define, manage and achieve divisional business targets.</div><div></div><div> 
In this role, you will:</div> 
<div></div><ul><li>
The role-holder will be required to understand the regulatory environment we operate within, including the significant market-wide change programmes.</li><li>
Support the implementation of TOMs within country.</li><li>
Support operations to deliver the annual business plan in line with Global Business demand.</li><li>
Support operations for establishing Payments Operations goals in Production Quality, Service Quality, Financial Performance, and Operational Risk that meet Payments &amp; Wholesale Operations targets.</li><li>
Support operations for ensuring global change programmes that impact Payments Operations and ensure they are fully supported, and any implications are fully understood.</li><li>
Support operations for the implementation of initiatives across Payments Operations as appropriate, liaising with resources from the Business and Change Delivery as necessary. Function as the key interface between Operations and Lines of Businesses in country. Partner closely with the Global/Regional Operations team to deliver a best-in-class proposition to business partners.</li><li>
Actively identify and realize quality and timeliness improvements through automation, elimination, and standardization to deliver cost efficient, high quality and scalable services to business partners.</li><li>
Implement Operations strategy, by migrating work to the most appropriate, cost-effective location to leverage cost and efficiency benefits of Operations global capabilities. This can include outsourcing of work to a third party.</li><li>
Drive up customer advocacy through excellent customer relationships with the business/function heads.</li><li>
Ensure cohesive management and direction for country Payments Operations team.</li><li>
Drive best practice in the country.</li><li>
Ensure operational control and risk management by actively overseeing implementation of policies, procedures and regulatory requirements that include business continuity, operational risk, information security, and compliance requirements.</li></ul><div></div><div> 
To be successful in the role, you should meet the following requirements:</div><div>
Knowledge / Experience</div> 
<div></div><ul><li>
University Graduate</li><li>
Excellent knowledge of Payment Operations, including products, services, systems &amp; processes.</li><li>
Excellent knowledge of Payment Remittance, Investigations, Screening, Charges Unit,
</li><li>Proven Track record of having worked within more than one MENAT Payments domain is desirable.</li><li>
Excellent understanding of Payment Systems within MENAT that have upstream or downstream relations with Payments Operations</li><li>
Good understanding of operational risk and controls</li><li>
Proven problem-solving skills with ability to consider alternative and lateral solutions.</li><li>
Able to communicate clearly and succinctly with senior stakeholders.</li><li>
Experience with preparation of content for and presentation to governance forums and senior stakeholders.</li><li>
Ability to prioritize and work independently under pressure within a team environment.</li><li>
Ability to use strong judgmental skills to identify and resolve complex problems whilst adhering to timelines and quality of output.</li><li>
Strong leadership, stakeholder management, resilience and influencing skills.</li><li>
Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels; imperative to navigate.</li><li>
Ability to leverage resources outside of direct control to achieve goals</li></ul><div></div><div> 
You&rsquo;ll achieve more at HSBC.</div><div></div><div> 
www.hsbc.com/careers
</div><div>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
</div><div>We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</div><div></div><div> 
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</div></div><div></div>

Join HSBC and explore 23   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HSBC

About Company

UK Contact center

Commercial Cards Customer Service Executive- MENA Helpdesk - GPS

Chief Administration Officer

UK Contact center

Retail Operations Officer - UAE National role

Manager - Payments Operations

Manager - Payments Operations