Urwah Admin

HSBC

HSBC is a global financial services organization that serves over 40 million customers, including individual savers, investors, and large corporations. With a presence in 58 countries and territories, HSBC leverages its expertise and resources to provide a wide range of financial services, including banking, wealth management, and corporate finance. The company is committed to opening up opportunities for its customers and contributing positively to the planet.

<div>
 
 As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 
 
 
 Key Responsibilities:
 
 
 &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 
 
 &bull; Provide accurate information on HSBC products, services, and procedures.
 
 
 &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
 
 
 &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
 
 
 &bull; Maintain accurate records of customer interactions and transactions.
 
 
 &bull; Contribute to team goals by achieving individual performance targets.
 
 
 Skills &amp; Competencies:
 
 
 &bull; Strong communication and active listening skills.
 
 
 &bull; Customer service orientation with problem-solving ability.
 
 
 &bull; Ability to multitask and manage time effectively in a fast-paced environment.
 
 
 &bull; Team player with adaptability to changing business needs.
 
 
 
 
 
 Requirements:
 
 
 &bull; Must be a graduate with a bachelor's degree
 
 
 &bull; Proficient in English, with strong reading, writing, and speaking abilities
 
 
 &bull; Ability to work flexible hours, including rotational shifts
 
</div>

Contact Center Agent

<div>The Business Client Services (BCS) supports with all servicing activities for all commercial customers in contact with BCS. They are responsible for delivering a professional service that helps our customers solve their queries, over the telephone and via digital channels. Through extensive training, skills will be in developed to ensure that our customers are receiving Good Outcomes. This will be delivered through actively listening, responding with pace, providing answers required, offering advice to support the customers&rsquo; journey and being proactive with additional support/ product information. By achieving this we will drive customer sentiment in HSBC which will in turn lead to increased opportunities. 
When &amp; where you&rsquo;ll work: 
This role is full-time. Successful applicants must be able to commit to the role for a minimum of 12 months. Flexibility is required as you will be working shift patterns between the hours of 8AM to 8PM UK time. 
Working with the team in Cairo you will be part of a team that is able to collaborate, interact with and support one another as you assist our business 
customers. Being in our office together in one place enables you to collectively create an inclusive, productive workplace. 
We operate a hybrid working environment, which means that after your probation there could be the opportunity to work a minimum of 50% in the office with the other time working from home, so it&rsquo;s important you are able to do both. To be able to work from home you will need to have a suitable home office set up, which includes a desk and a chair in a location which is safe, secure and free from the interruptions of day-to-day life. 
In this role you will:<ul><li>
Correspond with our Commercial Banking customers, supporting them with their everyday banking queries</li><li>
Build strong relationships by listening to their needs and delivering solutions that help to grow their business</li><li>
Deliver our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions.</li><li>
Takes end to end ownership to resolve customers&rsquo; queries at first point of contact</li><li>
Identify FIV customers, record data accurately ensuring that we offer an appropriate service or solution to support our customers when they need 
us most.</li><li>
Support the delivery of BCS specialist strategy</li><li>
Actively support process improvements through raising ideas through the correct channels.</li><li>
Ensure all applicable operational risk HSBC Standards and policies are adhered to and report any breaches in accordance with local procedures.</li><li>
Confidently manage financial crime by identifying, assessing, accepting, monitoring, escalating and mitigating risk.</li><li>
Ensure client satisfaction is achieved by consistently delivering excellent service.</li></ul> 
To be successful in this role you should meet the following requirements:<ul><li>
The ability to build a relationship and rapport with excellent verbal communication skills. Whilst identifying new opportunities for growth within the business.</li><li>
A team player that is happy to collaborate and deliver on common goals</li><li>
Problem solving skills the ability to think on your feet and create solutions for our customers</li><li>
Willingness to take ownership of all customer interactions</li><li>
Self-led enthusiasm to grow, succeed and learn</li><li>
Forward thinking, progressive mindset with the ability to adapt to change well</li><li>
Good written and verbal communication skills, enabling productive dialogue with internal and external customers.</li><li>
Champion and drive successful customer satisfaction.</li><li>
The ability to demonstrate role model behaviours and organisational values setting the standard for others</li><li>
Effective time management skills</li></ul> 
Being open to different points of view is important for our business and the communities we serve. At HSBC, we&rsquo;re dedicated to creating diverse and 
inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring 
careers at HSBC are inclusive and accessible for everyone to be at their best.</div>

Senior Associate - GBB CLIENT SERVICING

<div>IFS Manager - 41559 
Some careers grow faster than others.
 
If you&rsquo;re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
In this role, you will:<ul><li>
Handle Day-to-day operations related to the SSV business. 
Maintain awareness of Group Compliance Policy and Operational risks 
Ensure day-to-day operations/ process runs smoothly and daily procedures are in place.</li><li>
Provide the highest standard of service to SSV clients.</li><li>
Comply with Group Audit and Internal Control standard</li></ul>
To be successful in the role, you should meet the following requirements:<ul><li>
Corporate risk advisory experience</li><li>
Markets and security services experience</li><li>
Excellent interpersonal and communication skills (spoken and written) in English &amp; Arabic</li><li>
Advanced PC skills.</li><li>
Master degree or equivalent is preferred</li><li>
Certificate of completion of securities courses would also be an advantage</li></ul> 
You&rsquo;ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</div>

IFS Manager

<div>
 
 IFS Manager - 41559
 
 
 
 
 Some Careers Grow Faster Than Others.
 
 
 
 If you&rsquo;re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Handle Day-to-day operations related to the SSV business. Maintain awareness of Group Compliance Policy and Operational risks Ensure day-to-day operations/ process runs smoothly and daily procedures are in place.
 </li>
 <li>
 Provide the highest standard of service to SSV clients.
 </li>
 <li>
 Comply with Group Audit and Internal Control standard
 
 
 </li>
 </ul>
 
 To be successful in the role, you should meet the following requirements:
 
 
 
 <ul>
 <li>
 Corporate risk advisory experience
 </li>
 <li>
 Markets and security services experience
 </li>
 <li>
 Excellent interpersonal and communication skills (spoken and written) in English &amp; Arabic
 </li>
 <li>
 Advanced PC skills.
 </li>
 <li>
 Master degree or equivalent is preferred
 </li>
 <li>
 Certificate of completion of securities courses would also be an advantage
 
 
 </li>
 </ul>
 You&rsquo;ll achieve more when you join HSBC.
 
 
 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 Issued by The Hong Kong and Shanghai Banking Corporation Limited.
</div>

<div>
 
 
 
 About HSBC:
 
 
 
 
 HSBC Saudi Arabia provides investment banking services to the full spectrum of corporate and institutional clients in both the private and government sectors, including public companies; private companies and establishments; funds; government agencies; and family businesses and offices.
 
 
 
 Job Purpose
 
 
 (overall high level summary of the role)
 
 
 
 The trader will be responsible to execute client trades through multiple asset classes, help develop both the cash equity platform and help introduce new products and services.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Ensure best execution is applied to all trades and as per client instructions across all asset classes (Equities, Fixed Income, ETFs and derivatives)
 </li>
 <li>
 Build strong relationship with institutional clients.
 </li>
 <li>
 Work on increasing IOI and flow facilitation capabilities
 </li>
 <li>
 Maintain a thorough knowledge of the product area including but not limited to market liquidity and volatility, pricing and trading strategies
 </li>
 <li>
 Develop close and effective working relationships within respective Regions/Countries/Functions/Global Businesses
 </li>
 <li>
 Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
 </li>
 <li>
 Act on unusual/ unacceptable activity or behaviors and escalate appropriately
 </li>
 <li>
 Where applicable, lead, develop and motivate the team to attract, retain and develop capacity, capability and talents with the required key relevant skills
 </li>
 <li>
 Works closely with management to ensure delivery of strategic goals and initiatives.
 </li>
 <li>
 Ensure that trades conform to regulations of the Capital Markets Authority and report any concerns/issues
 </li>
 <li>
 Leverages technology and internet platforms to deliver high value customer experience and reduce processing time
 </li>
 </ul>
 
 
 Qualifications / Experience (
 
 
 For
 
 the role
 
 &ndash; not the role holder. Minimum requirements of the role.)
 
 
 
 The jobholder will need to demonstrate the certification and qualifications required to exercise the job mandate has been obtained.
 
</div>

Associate Trader - Institutional Equities

<div>
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 UKCS Agent
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be proficient language(s) required by the process
 </li>
 <li>
 Open to working flexible shifting schedules
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 
 
 </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (Egypt) private LTD***
 
 
 </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>

UK Call Center agent

<div>The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. 
Some careers have more impact than others.
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be. 
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.<div><div>
Some careers have more impact than others.
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be. 
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. 
We are currently seeking an experienced professional to join our team in the role of GSC HBME CONTACT CENTER 
Principal responsibilities
Impact on the Business<ul><li>
Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.</li><li>
Delivers what is promised in line with customer expectations</li><li>
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products</li></ul>
Customers / Stakeholders<ul><li>
Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications</li><li>
Generating customer loyalty through strong knowledge of key products and services</li><li>
Owns and resolves issues and understands how and when to escalate</li></ul>
Leadership &amp; Teamwork<ul><li>
Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values</li><li>
Values diversity amongst team</li></ul>
Operational Effectiveness &amp; Control<ul><li>
Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres</li><li>
Maintains HSBC internal control standards</li><li>
Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres</li></ul> 
Requirements<ul><li>
Must be university graduate in any discipline</li><li>
Must be proficient language(s) required by the process</li></ul><ul><li>
Open to working flexible shifting schedules</li><li>
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development</li><li>
Takes pride in delivering what is promised in line with the customer and service expectations</li><li>
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order</li><li>
Ability to work in a high-volume, fast paced environment is required</li><li>
Proficiency with personal computers and basic software packages and specialised applications</li><li>
Excellent communication skills and is polite and friendly at all times</li><li>
Displays patience and empathy</li></ul> 
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. 
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. 
You&rsquo;ll achieve more when you join HSBC. 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo; 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
***Issued By HSBC Electronic Data Processing (EGYPT) Private LTD***</div></div> 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo; 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</div>

CSE Contact Center

Join HSBC and explore 20   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HSBC

About Company

Contact Center Agent

Senior Associate - GBB CLIENT SERVICING

IFS Manager

IFS Manager

Associate Trader - Institutional Equities

UK Call Center agent

CSE Contact Center