Urwah Admin

HSBC

<div>The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. 
Some careers have more impact than others.
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be. 
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Some careers have more impact than others.
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be. 
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. 
We are currently seeking an experienced professional to join our team in the role of UKCS Agent 
Principal responsibilities
Impact on the Business<ul><li>
Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.</li><li>
Delivers what is promised in line with customer expectations</li><li>
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products</li></ul>
Customers / Stakeholders<ul><li>
Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications</li><li>
Generating customer loyalty through strong knowledge of key products and services</li><li>
Owns and resolves issues and understands how and when to escalate</li></ul>
Leadership &amp; Teamwork<ul><li>
Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values</li><li>
Values diversity amongst team</li></ul>
Operational Effectiveness &amp; Control<ul><li>
Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres</li><li>
Maintains HSBC internal control standards</li><li>
Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres</li></ul> 
Requirements<ul><li>
Must be university graduate in any discipline</li><li>
Must be proficient language(s) required by the process</li></ul><ul><li>
Open to working flexible shifting schedules</li><li>
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development</li><li>
Takes pride in delivering what is promised in line with the customer and service expectations</li><li>
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order</li><li>
Ability to work in a high-volume, fast paced environment is required</li><li>
Proficiency with personal computers and basic software packages and specialised applications</li><li>
Excellent communication skills and is polite and friendly at all times</li><li>
Displays patience and empathy</li></ul> 
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. 
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. 
You&rsquo;ll achieve more when you join HSBC. 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo; 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD*** 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo; 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</div>

UK Contact center

<div>
 
 
 
 About HSBC:
 
 
 
 
 HSBC Saudi Arabia provides investment banking services to the full spectrum of corporate and institutional clients in both the private and government sectors, including public companies; private companies and establishments; funds; government agencies; and family businesses and offices.
 
 
 
 
 
 
 Role Purpose
 
 
 (overall high level summary of the role)
 
 
 
 
 Some careers have more impact than others.
 
 
 
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 
 
 
 We&rsquo;re building the world&rsquo;s most powerful corporate and institutional bank &ndash; one that sets the standard for international commerce and institutional partnership. Our strength lies not just in our scale, but in our people, the unmatched power and depth of our international network, our distinctive global client franchise and the quality of our services. These are the cornerstones of our leadership in payments, trade, FX and corporate financing, and underpin our commitment to meet today&rsquo;s demands and shape the financial system of tomorrow.
 
 
 
 
 
 We are currently seeking an ambitious Agency experienced to join our Issuer Services team, to manage a portfolio of client relationships, with a focus on developing effective relationships with key clients.
 
 
 
 
 
 
 In this role, you will:
 
 
 
 
 
 <ul>
 <li>
 Build effective customer relationships ensuring that Issuer Services (ISV) requirements are fully understood by the client and in turn client requirements, industry developments, and competitor information is articulated within ISV. This will involve liaison with the Global Relationship Managers and client visitation.
 </li>
 <li>
 Visit a minimum of top 5 clients on an annual basis with a stretch target of 10. Client visitation schedules to be in place and tracked. For certain key clients&rsquo;, visits to be on a more frequent basis.
 </li>
 <li>
 Monitor adherence to service level agreements, collating data, providing feedback, resolving operational deficiencies and implementing action plans where SLAs are not met by either ISV or the client.
 </li>
 <li>
 Cascade formal client surveys to the clients to solicit feedback
 </li>
 <li>
 Establish strong relationships with the client and seek out retentive opportunities as well as new opportunities, assisting the Business Development Manager.
 </li>
 <li>
 Be dealing with various product types, including conventional bonds, structured finance, project finance, syndicated loans, infrastructure finance, project bonds, Islamic finance and escrows.
 </li>
 <li>
 Be required to service transactions mainly focusing on, amongst others, the role of paying agent/fiscal agent/ escrow agent/custodian/account bank/cash manager/facility agent/security agent as well as dealing with amendment requests to existing transactions which will require co-ordinating comments with external counsel and peers.
 </li>
 <li>
 Be responsible for working closely with the Transaction Managers to ensure the smooth on-boarding of new transactions and effecting a successful take-over from the relevant Transaction Management teams for post-closing administration.
 </li>
 <li>
 In addition to having full deal oversight, be also be required to manage the non-operational aspects of these deals along with the Transaction Manager. This will include the deal closing process (including conditions precedent/subsequent matters); the managing of amendments, waivers and consent with internal and external parties (including client, lenders and counsel); managing internal processes (such as annual client reviews, internal escalation for problem/defaulted deals); and acting as a focal point for deal issue escalation
 </li>
 <li>
 Working closely with Client Services teams in other ISV offices on transactions, as appropriate. The Jobholder is expected to create a trusted partnership with the various other Client Service teams within ISV in order to maintain a high level of collaboration
 </li>
 <li>
 Provide operational support and assistance (for the client portfolio) on any related issues to the Centre of Excellence (CoE) teams in Malaysia and India, and act as an escalation point for local management.
 </li>
 <li>
 Weekly monitoring of new transactions (mandates/bids) to ensure any operational issues can be flagged in advance of on boarding.
 </li>
 <li>
 Ensure we enhance, enrich and deliver a smooth on boarding experience for the client. Ensure coordination with all internal stakeholders to ensure all on boarding requirements are being delivered on schedule.
 </li>
 <li>
 Review any non-core product or service requirements requested by the client and assess operational viability.
 </li>
 <li>
 Completion of all Business Risk Reviews (BRR&rsquo;s) on a monthly basis in a timely and accurate manner.
 </li>
 <li>
 Work closely with our Business Development Team to accompany and enhance the quality of our sales pitches.
 </li>
 <li>
 Ensure Treating customers fairly principles are adhered to at all times.
 </li>
 <li>
 Identify process/technology improvements for clients which will benefit client experience.
 </li>
 <li>
 Establish and maintain networks for co-operation with other HSBC businesses, to support the creation of solutions to client needs that span geographical/product boundaries and regulatory environments.
 </li>
 </ul>
 
 
 
 
 
 Qualifications/Experience:
 
 
 
 
 To be successful in the role, you should meet the following requirements:
 
 
 
 
 
 <ul>
 <li>
 Previous experience in a comparable role within Issuer Services/Capital Markets, Client Services.
 </li>
 <li>
 Strong networking and presentation skills required to build and enhance client relationships.
 </li>
 <li>
 Strong client network in the Saudi &amp; MENAT market would be a preference.
 </li>
 <li>
 Strong system and modelling skills.
 </li>
 <li>
 Proven ability to communicate with several teams on a daily basis both locally and globally.
 </li>
 <li>
 Ability to multi-task and manage frequently changing priorities.
 </li>
 <li>
 Sound understanding of legal documentation governing roles/products supported.
 </li>
 <li>
 Graduation degree is a must.
 </li>
 </ul>
 
 
 
 
 
 *Please note that this job ad will close in 3 weeks (22/04/2026)
 
 
</div>

Client Services Officer - Issuer Services

<div>
 
 Why join us
 
 
 
 To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
 
 
 
 The Opportunity
 
 
 
 
 Role Context:
 
 
 
 <ul>
 <li>
 Excellent communication skills &ndash; Written &amp; Verbal (English/Arabic).
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Proven track record of strong focus towards high levels of Quality and Customer Service
 </li>
 <li>
 Ability to multi-task, depending on the criticality of the tasks.
 </li>
 <li>
 Self-motivated and should be able to work under minimal supervision.
 </li>
 <li>
 Good team player
 </li>
 <li>
 Flexibility to work in different shifts
 </li>
 <li>
 Strong Relationship building skills
 </li>
 <li>
 Quick Learner
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 
 Impact on the Business/Function:
 
 
 
 <ul>
 <li>
 Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
 </li>
 <li>
 Provide excellent client management support, improve client engagement and resolve the majority of client enquiries at the first point of contact.
 
 
 </li>
 </ul>
 
 Measure
 
 
 
 <ul>
 <li>
 Reviewing ongoing aged queries, ensuring items are actioned appropriate and providing feedback where necessary.
 </li>
 <li>
 By achieving a high net promoter score and positive commentary the in-country PCM teams, line managing and clients.
 </li>
 <li>
 By investigating accurately and identifying and handling queries to client&rsquo;s satisfaction.
 </li>
 <li>
 By keeping clients fully informed of progress throughout life of a query.
 </li>
 <li>
 By prioritizing work effectively in order of importance and urgency handling it in accordance with procedures.
 </li>
 <li>
 Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
 
 
 </li>
 </ul>
 
 Measure
 
 
 
 <ul>
 <li>
 Responding and resolving the majority of payments related queries using knowledge of systems, procedures and internal contacts within the bank.
 </li>
 <li>
 Assistance in the retention of the client and respond positively increasing the likelihood of new business from the client.
 
 
 </li>
 </ul>
 
 Measure
 
 
 
 Feedback from internal and external stakeholders.
 
 
 
 Complaints handling
 
 - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customers and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
 
 
 
 Measure
 
 
 
 <ul>
 <li>
 Manage the delivery and resolution of all customer complaints for all CMB customer segments in MENA (except UAE).
 </li>
 <li>
 Plan and prioritize work appropriately, address complaints in order of urgency and keep the customer informed throughout the process.
 </li>
 <li>
 Examine complaints data to grasp recurring issues, draw conclusions, and solve complaints to minimize errors, operational losses and rework.
 </li>
 <li>
 Ensure that all product related complaints are feedback to the product and IT teams.
 </li>
 <li>
 Ensure all customers are dealt with in accordance with compliance and regulatory requirements.
 
 
 </li>
 </ul>
 
 Quality/ Training:
 
 Staff is also responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
 
 
 
 Key Accountabilities Are
 
 
 
 
 Measure
 
 
 
 <ul>
 <li>
 Conduct quality review of agent&rsquo;s performance within teams to ensure quality service goals and standards are met and identify areas where improvement can be achieved.
 </li>
 <li>
 Maintain a comprehensive working knowledge of procedures, compliance and audit requirements across all teams within HSBCnet helpdesk.
 </li>
 <li>
 Audit and examines weekly/ monthly reports (eg: call disconnect, FCR, VOC and live chat data) to grasp issues, draw conclusions, and solve problems to ensure agents are compliant with the call / live chat handling process
 </li>
 <li>
 Analyze /assess the Voice of customer survey and live chat customer dissatisfactions from a customer point of view, suggest ideas, pursue solutions to improve customer experience
 </li>
 <li>
 Assist with training and mentor support of new hires and act as a single point of contact for queries on procedures, processes, and policy.
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Receive/make calls/Emails from/to customers (internal/ external)
 </li>
 <li>
 Act effectively on all customer feedback
 </li>
 <li>
 Ensure that the customer issues / problems are effectively investigated and resolved.
 </li>
 <li>
 Provide HSBCnet training sessions via webex
 </li>
 <li>
 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 </li>
 <li>
 Respond to mails/queries related to process timely with a cc to the Line Manager
 </li>
 <li>
 Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made
 </li>
 <li>
 Exceeds expectations of internal and external customers
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Manages day to day process related activities for self
 </li>
 <li>
 Work productively, professionally and demonstrate ways to improve customer service.
 </li>
 <li>
 Regularly contributes to professional and supportive work environment by building a professional, trusted relationships with other Team members and colleagues in all areas
 </li>
 <li>
 Ensures swift and clear communication to the stakeholder
 </li>
 <li>
 Fosters development of co-workers
 </li>
 <li>
 Acquire and update knowledge on procedures related to relevant processes
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
 </li>
 <li>
 Instructions/requests to be correctly interpreted understood and implemented.
 </li>
 <li>
 Ensure that the process related procedures are implemented as per the process manuals.
 </li>
 <li>
 Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
 </li>
 <li>
 Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
 </li>
 <li>
 Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 What you will need to succeed in the role
 
 
 
 <ul>
 <li>
 Fluent in English.
 </li>
 <li>
 Exceptional Client focus and orientation
 </li>
 <li>
 Interpersonal, verbal and written communication skills.
 </li>
 <li>
 Ability to communicate efficiently with local and global teams
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Ability to multi-task, depending on the criticality of the tasks.
 </li>
 <li>
 Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
 
 
 </li>
 </ul>
 
 What additional skills will be good to have?
 
 
 
 <ul>
 <li>
 Experience and proficiency with web-based technologies.
 </li>
 <li>
 Position requires technical knowledge where GPS experience is asset.
 </li>
 <li>
 MS office.
 </li>
 <li>
 MI and Reporting/ Real time management.
 
 
 </li>
 </ul>
 
 You&rsquo;ll achieve more at HSBC
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible work and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
 </li>
 </ul>
</div>

HSBCnet UK Helpdesk Customer Executive Specialist

<div>Premier Wealth Relationship Manager, Abu Dhabi 
Some careers shine brighter than others.
If you&rsquo;re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.
HSBC International Wealth and Premier Banking aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world&rsquo;s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.
Premier Wealth Relationship Manager is a client-facing role managing the highest value clients. The role involves acquiring, developing, and retaining relationships with Premier clients. We are currently seeking an experienced professional to join our team. 
In this role you will:<ul><li>
Maximize profit and achievement of the growth of Premier client&rsquo;s portfolio.</li><li>
Achieve agreed KPI objectives by development of existing and new relationships within Premier.</li><li>
Build effective relationships with clients to retain and develop sustainable relationships.</li><li>
Complete regular reviews with clients to understand their current and long-term needs and advise them on the products and services that help them achieve their goals.</li><li>
Effective use of tools and information to drive client service delivery and IWPB performance.</li><li>
Maintain a minimum standard of qualifying Premier clients within portfolio.</li><li>
Build a high personal and corporate profile in the community in which you are based. Develop network of Group and External professional contacts with the aim of introducing new business, enhancing technical knowledge and promoting the brand</li><li>
Monitor and act on daily sales activity management information and other internal information tools, using them to coach the wider Branch team in support of business goals.</li><li>
Fully utilize and input Client Relationship Management data, ensuring all client information is complete and kept up to date.</li><li>
Maintain a deep understanding and technical knowledge of relevant products and services available from Group sources and elsewhere in order to provide the best solutions for clients and maximize revenues for Global Wealth and the Group</li><li>
Maintain highest standard of excellence in client service across the team and with individual portfolio - Ongoing analysis of client portfolios through marketing of ideas and researching clients.</li></ul> 
To be successful in the role you must meet following requirements:
<ul><li>Candidates are required to be SCA accredited within 6 months upon joining by completing 2 mandatory exams stipulated by SCA (ICWIM level 3 &amp; UAE Financial Rules &amp; Regulations) and obtaining University degree equalization from the Ministry of Education.</li><li>
Excellent proven and progressive financial services and/or retail sales experience or equivalent</li><li>
Evidence of strong sales results in insurance and investment products</li><li>
Relationship management experience with high-net-worth clients</li><li>
Strong technical skills in wealth management</li><li>
Strong communication, client focus and influencing skills.</li><li>
Strong sales orientation, networking and portfolio management skills</li><li>
Sound knowledge of financial services products and services and the client relationship management system</li><li>
Understanding of business banking client segment and products and services</li><li>
Local regulatory &amp; license requirements - job holders should possess valid licenses with accreditation on wealth management and qualification as required by country.</li><li>
Clear view on how to work with Compliance, Credit &amp; Risk and Internal Control to ensure a balanced risk operating environment.</li><li>
A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).</li></ul><div></div><div> 
You&rsquo;ll achieve more at HSBC.</div><div></div><div> 
www.hsbc.com/careers</div><div> 
</div><div>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible work and opportunities to grow within an inclusive and diverse environment.
</div><div>We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</div><div></div><div> 
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</div></div><div></div>

Premier Wealth Relationship Manager

<div>Why join us?
HSBC Commercial Banking operates in around 60 countries and territories, covering the developed and developing markets that matter most to our customers. Through our teams of relationship managers, we connect businesses to opportunities, helping them to thrive and grow.
We work with a wide range of customers across our three segments, from small enterprises (Business Banking), to mid-market companies (MME) and large multinationals (Large Corporate), providing them with the tools they need to function efficiently. As a cornerstone of the HSBC Group we have the financial strength to support our customers with working capital, term loans and acquisition or project finance, and the expertise to help them raise money from the stock and bond markets.
The Opportunity:
Senior processor Account maintenance and servicing who will be responsible for the below:<ul><li>
Act asper regular Audits for Quality monitoring and reporting using available tools/SOP/knowledgebase/supervisor support etc.</li><li>
Meet targets on productivity and quality as per the targets and metrics defined for the process.</li><li>
Instructions/requests to be correctly interpreted, understood and implemented.
</li><li>All files to be actioned/picked properly keeping in mind the procedure applicable for respective processes, audit and compliance requirements as well as the risks involved.</li><li>
Ensure that the process related procedures are implemented and followed as per the process manuals and any procedural updates implemented as required, once cascaded.</li><li>
Gain complete / end-end process knowledge.</li><li>
Collaborate with Operations management to guide on Quality Assurance Knowledge / health / Improvement areas etc.</li></ul> 
What you&rsquo;ll do:<ul><li>
Acquire and master knowledge of procedures related to relevant Germany processes.</li><li>
Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.</li><li>
Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.</li><li>
Ensure that the productivity, sales and quality levels are achieved as per the standards set for the process.</li><li>
Demonstrate ways to improve customer service, increase productivity and increase sales.</li><li>
Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.</li><li>
Participate in team meeting / team activities and work towards sustaining team spirit.</li></ul>
What you will need to succeed in the role:<ul><li>
Ability to learn quickly and transfer knowledge appropriately. Ability to understand and interpret numeric data.</li><li>
Ability to build rapport with and relate to a wide range of people.</li><li>
Ability to maintain focus while working with voluminous data.</li><li>
Ability to multitask. Excellent communication skills, both written and verbal in German and English. This role requires an individual to demonstrate an &ldquo;Extrovert&rdquo; personality type, who will need to be in constant communication with HSBC Customer and Business Area.</li><li>
Strong Customer Orientation and passionate about delivering superior customer service.</li><li>
Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver,
</li><li>Ability to take complete ownership and facilitate end-to-end customer journey.</li><li>
Fast learner and have a &ldquo;can do&rdquo; approach.</li><li>
Ability to understand complex concepts and extract relevant information from extensive documentation quickly.</li></ul> 
What additional skills will be good to have?
<ul><li>Ability to speak and understand German and English fluently, write business letters and reports, and have good conversational.</li><li>
Successful proven record in managing communicating with different stakeholders.
</li><li>Detail/cost oriented.</li><li>
Innovative/creative.</li></ul></div>

Senior Analyst, Account maintenance, GPS Ops - German is a Plus, GSC Cairo

<div>Some careers have more impact than others.
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of KYC Analyst.
Principal responsibilities<ul><li>
Processing role to complete customer's requests in a timely manner, acquire and update knowledge on procedures related to relevant processes.</li><li>
Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set and that the productivity and quality levels are achieved as per the standards set for the process.</li><li>
Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks and support achievement of team objectives</li><li>
Participate in team meeting / team activities and work towards sustaining team spirit.</li><li>
Proactively identify issues, if any, and escalate. Keeping in mind the risks involved at each step focusing on resolving requests efficiently, accurately, and professionally.</li><li>
Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation and demonstrate ways to improve customer service and increase productivity.</li><li>
To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.</li><li>
Strong Customer Orientation and passionate about delivering superior customer service and work productively and professionally. =</li></ul>
Requirements :<ul><li>
Ability to speak and understand English fluently, write business letters and reports, and have good conversational.</li><li>
Detail oriented</li><li>
Innovative/creative</li><li>
Strong interpersonal skills</li><li>
Medium-high MS office knowledge/skills (especially Excel)</li><li>
Fast learner and have a &ldquo;can do&rdquo; approach</li><li>
Previous experience in large scale centralized operations is desirable</li><li>
Flexibility to work in time zones as required by business</li></ul> 
You&rsquo;ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Services***</div>

KYC Analyst

<div>Head CCM Services and Lead BCO, Qatar (53345530)
GCB 4 
Some careers open more doors than others.
If you&rsquo;re looking to unlock new job opportunities, look at the possibilities right on your doorstep here at HSBC.<div>
HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.</div> 
We are currently seeking a high calibre professional to join our team as a Country Head of CCM Services &amp; Lead BCO 
In this role, you will:<ul><li>
Ensure CCM OKRs are achieved for their respective market</li><li>
Lead the execution and implementation of the BCO function, to efficiently manage the underwriting process across country CIB. The BCO function to be globally leading across the bank, leveraging organizational design capabilities to optimize processes and structures.</li><li>
Take a lead in managing the portfolio and risk exposure partnering with banking teams and WCRM to determine and monitor risk appetite</li><li>
Drive policy and procedure simplification / optimization to make the underwriting process more effective with a focus on value-add activities and creating risk differentiated processes</li><li>
Continuously focus on improving the productivity of the function whilst enhancing client experience</li><li>
Providing oversight to outsourced credit &amp; capital management services</li><li>
Landing an ambitious multi-year transformation journey within their market</li><li>
Implementing the Target CCM Services Operating Model and delivering financial targets associated with its&rsquo; implementation in the market</li><li>
Leading risk and control management across the end-to-end process</li><li>
Manage CCM COO FRP, budgeting and planning processes for the market</li><li>
Land locally the transformation and digitisation of the CCM COO journey and lead local initiatives to improve and re-engineer processes for the market</li><li>
Monitor and analyse customer feedback, identifying key areas of focus to significantly improve customer outcomes for the market</li><li>
Represent CCM Services in front of market stakeholders and at market forum</li><li>
Unify and provide direction to a dislocated set of smaller teams, fostering a sense of unity and purpose and embed the Target CCM services operating model</li><li>
Develop and maintain a diverse, innovation-driven credit and lending workforce, ensuring high levels of engagement and satisfaction.</li><li>
Oversee and execute the delivery of CCM services in-country (where required), ensuring alignment with regional processes and a seamless and efficient process for customers</li><li>
Monitor and analyse customer feedback within the market, identifying local areas of focus to improve customer outcomes while ensuring alignment with regional and global priorities.</li><li>
Collaborate with global stakeholders, including technology, CCM, WCRM, Legal, the global business Coverage teams, digital channels and products to implement the overall strategy for the wholesale credit and lending journey.
</li><li>Implement governance frameworks to ensure risks and issues related to the Credit &amp; Lending journey are escalated to regional, and global stakeholders and resolved in a satisfactory manner. Monitor the management of financial and non-financial risks pertaining to the CCM production in partnership with local NFR/Business Risk.
</li><li>Act as the local Business Service Owner for Credit &amp; Lending across CIB, ensuring service resilience. Manage and execute local end-to-end processes for Credit &amp; Lending on behalf of the CIB Business. Monitor and manage local risk and controls across the end-to-end controls, meeting all SOX obligations.</li><li>
Support the OKR, KPI and SLA management framework within the market, maintaining service management oversight pertaining to both operational and control performance across all CCM CTB &amp; RTB services end-to-end.</li><li>
Collaborate with the CCMS Product, Design and Innovation Pillar, technology and transformation teams to execute the technology strategy for CCM, reduce legacy technologies, and drive a culture of innovation by developing cutting-edge automation, capability, and business solutions leveraging next-gen technologies, AI, and analytics.</li><li>
Manage multiple senior stakeholders with varied and sometimes conflicting agendas, effectively navigating complex situations and driving alignment.</li><li>
Maintain a diverse, innovation-driven credit and lending workforce, ensuring high levels of engagement and satisfaction.</li></ul><div></div> 
To be successful in the role, you should meet the following requirements:<ul><li>
Extensive years of experience in wholesale credit and lending, with a strong background in coverage, credit management or operations</li><li>
Proven track record of leading and managing teams, with experience in organizational design and strategic planning.</li><li>
Strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior leaders.</li><li>
Expertise in credit risk management, control assessment, and SOX compliance.</li><li>
Experience in driving digitisation and customer experience improvement initiatives.</li><li>
Excellent analytical and problem-solving skills, with the ability to consume large volumes of customer feedback and distil key areas of focus.</li><li>
Strong communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.</li><li>
Great team player with a positive attitude, energy and enthusiasm.</li><li>
Promote a collective culture to spread experience and best practice and live the Group Values.
</li><li>Give timely, honest and constructive feedback to others.</li><li>
Promotes innovative and lateral thinking approach for devising solutions.
</li><li>Bring thought leadership and governance around the internal and external lending ecosystem.</li><li>
Deliver fair outcome for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.</li><li>
Highly effective communication skills (oral, written and presentational)
</li><li>Ability to work accurately and achieve tight deadlines with limited supervision
</li><li>Self-motivation, and a proven rapid learning capability in a changing environment are essential
</li><li>Committed to personal and professional development</li></ul></div>

Head CCM Services and Lead BCO, Qatar

Join HSBC and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.