Urwah Admin

HSBC

HSBC is one of the largest banking and financial services institutions in the world, serving millions of customers through its four global businesses. Founded in 1865, it offers a wide range of services including corporate and institutional banking, wealth management, and personal banking.

<div><p><b>Why join us</b></p><p>
To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.</p><p></p><p><b><br>
The Opportunity:</b></p><p><b>
What you&rsquo;ll do:</b></p><ul><li>
Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.</li><li>
Provide excellent client management support, improve client engagement and resolve the majority of client enquiries at the first point of contact.</li><li>
Responding and resolving the majority of payments related queries using knowledge of systems, procedures and internal contacts within the bank.</li><li>
Assistance in the retention of the client and respond positively increasing the likelihood of new business from the client.</li><li>
Ensure that all product related complaints are feedback to the product and IT teams and all customers are dealt with in accordance with compliance and regulatory requirements.</li><li>
Receive/make calls/Emails from/to customers (internal/ external)</li><li>
Exceeds expectations of internal and external customers</li><li>
Meet targets on productivity and accuracy as per the targets and metrics defined for the process.</li></ul><p></p><p><b><br>
What you will need to succeed in the role</b></p><ul><li>
Fluent in English.</li><li>
Exceptional Client focus and orientation</li><li>
Interpersonal, verbal and written communication skills.
</li><li>Ability to communicate efficiently with local and global teams</li><li>
Excellent organizational and time management skills</li><li>
Ability to multi-task, depending on the criticality of the tasks.
</li><li>Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.</li></ul><p></p><p><b><br>
What additional skills will be good to have?</b></p><ul><li>
Experience and proficiency with web-based technologies.</li><li>
Position requires technical knowledge where GPS experience is asset.</li><li>
MS office.</li><li>
MI and Reporting/ Real time management.</li></ul><p></p><p><b><br>
You&rsquo;ll achieve more at HSBC</b></p><p>
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible work and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;</p><p></p><p><br>
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</p><p><b>
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</b></p></div>

HSBCnet UK Helpdesk Customer Executive Specialist

<div><div><b>Vice President, Client Relationship Management, HSBC Securities (USA) Inc., New York, NY:</b></div><div><b><br>
</b></div><div>Responsible for global business origination, implementation, and retention for a portfolio of clients. Develop and institutionalize effective and beneficial relationships, including at the C-suite level, with key client stakeholders. Work closely with internal stakeholders to ensure that transactions balance risk, return, and profitability. Develop an understanding of clients&rsquo; operating models and business needs and identify solutions that HSBC can deliver to help meet their challenges and objectives. Responsible for ultimate ownership of credit and financial crime risk for a portfolio of clients. Oversee risks and ensure alignment with HSBC risk appetite. Support the broader Institutional Client Group coverage team in their objectives, helping drive revenue generation against targets, new business pitches, product alignment, client planning, client briefings, customer satisfaction, cost containment.</div><div></div><div><br>
#LI-DNI</div><div></div><div><br>
Full time employment, Monday &ndash; Friday, 40 hours per week. Pay Range: $170,000.00 to $180,000.00 per year.</div><div><br>
</div><div><b>MINIMUM REQUIREMENTS:</b></div><div></div><div><br>
Must have a Bachelor&rsquo;s degree in Commerce, Economics, Business Administration or a related field and 3 years of related work experience.<br>
</div><div><br>
Must have 3 years of experience in:</div><div><br>
</div><ul><li>Managing a portfolio of client relationships, consisting of complex financial institutions operating across multiple jurisdictions and business lines as the accountable banker;
</li><li>Developing and institutionalizing effective client relationships at senior levels, thus creating a direct channel to and relationship with key decision-makers that award mandates to banking partners;
</li><li>Operations, business models, and business needs of financial institutions, including banks, broker dealers, and financial technology companies;
</li><li>Analyzing and applying domestic and international regulatory frameworks affecting financial institutions, including their impact on capital requirements, liquidity management, counterparty
<br>
risk, and cross-border operations;
</li><li>Sale and delivery of banking products applicable to financial institutions, including Transaction Banking, Securities Services, Capital Markets, Structured Finance, Global Markets, and
<br>
Asset Management;
</li><li>Modelling and evaluating transactions against risk, return, and profitability metrics;
</li><li>Know Your Client, Anti-Money Laundering, financial crime risk, and risk management requirements for financial institution relationships;
</li><li>Assessing credit risk and credit;
</li><li>Training and overseeing the professional development of junior team members, including Analysts and Associates, including teaching and providing guidance on credit analysis, client coverage strategy, internal processes, and product and industry knowledge.
</li></ul><div>International travel required up to 2%. Domestic travel required up to 20%.</div><div></div><div><b><br>
If you would like to apply to this position, please click the 'Apply' button.</b></div><div></div><div><i><br>
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</i></div><div></div><div><i><br>
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee&rsquo;s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a &ldquo;bonus&rdquo;). Additionally, HSBC offers a competitive benefits package including a robust Wellness Hub, in a welcoming, diverse, and inclusive work environment. You will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. You will be empowered to drive HSBC&rsquo;s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You&rsquo;ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!</i></div></div><div></div>

Vice President, Client Relationship Management

<div><p><b>Some careers grow faster than others.
</b><br>
<b>If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.</b></p><p></p><p><br>
Financial Crime Compliance aligns current activities within Global Risk and helps to build these into a more integrated framework, which enables HSBC to manage financial crime risk more effectively. It builds stronger controls to improve the way Financial Crime Compliance risks are managed to spot gaps as well as trends so that the team can act. It proactively gathers and analyses financial intelligence in a smart way so that suspicious transactions, activities or connections can be identified, and we can adequately protect our customers from the threat of financial crime.<br>
We are currently seeking an ambitious individual to join our Financial Crime Compliance team, working together with colleagues to define, manage and achieve divisional business targets.</p><p></p><div><b><br>
Role Purpose:</b><br>
To assist the Country MLRO&rsquo;s in the management of Financial Crime (&ldquo;FC&rdquo;) related regulatory reporting to the Financial Intelligence Unit (FIU). The jobholder will be responsible for activities including, but not limited to, the below:<br>
<ul><li>Complete relevant actions emanating from the MLRO recommendations from the internal investigation.</li><li>Accurately perform and prepare the STR/SAR/AIF/AIFT reporting to the UAE FIU via. the GoAML system.</li><li>Maintain and track requests on the relevant trackers,</li><li>Retrieve relevant Know Your Customer (KYC) and transactional information, as required.</li><li>Adhere to the Service Level Agreements (&ldquo;SLAs&rdquo;) outlined in relevant procedures.</li></ul></div><p></p><div><b><br>
Duties &amp; Responsibilities:</b><br>
<ul><li>Fulfil the GoAML Case Management reporting accurately as per the relevant procedures and standards, ensuring timely action and response as outlined in relevant Service Level Agreements (&ldquo;SLAs&rdquo;).</li><li>Escalate concerns and issues in a timely manner to relevant Country and Regional teams, as appropriate.</li><li>Work closely with relevant stakeholders within the Region and Country Financial Crime teams and other HSBC Functions in relation to the fulfilment and management of the STR/SAR/AIF/AIFT reporting to the UAE FIU via. the GoAML system.</li><li>Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.</li><li>Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.</li><li>Take personal responsibility for understanding and agreeing performance expectations.</li><li>Complete mandataory and ongoing trainings required to develop levels of capability and competence needed to be effective in the role. E.g., changes to Policies and Procedures, Service Level Agreements, Regulatory Developments, etc.</li><li>Ensure that data is handled cautiously and in a secure manner, especially given the confidential and sensitive nature of the requests.</li><li>Ensure all relevant procedures are updated as necessary following changes in Policy, Systems and Controls.</li></ul></div><p></p><div><b><br>
Knowledge, Skills &amp; Experience:</b><br>
<ul><li>A graduation degree is essential for obtaining a work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)</li><li>Experience drafting and filing SARs, with a strong understanding of AML/financial crime escalation and reporting requirements.</li><li>Anti-Money Laundering (AML), Counter Terrorist Financing (CTF) and Sanctions experience, preferably gained within HSBC or one of its peers.</li><li>Proven analytical skills, together with the ability to support decisions.</li><li>Proven ability to clearly articulate business and regulatory implications of analysis and findings to Financial Compliance Colleagues.</li><li>Strong interpersonal skills with the ability to communicate effectively at all levels.</li><li>Ability to work under pressure and within tight timelines.</li><li>Strong verbal and written communication skills.</li><li>Proven team player with an open communication style.</li></ul></div><p></p><p><br>
For further details and application information please visit our careers site, searching for reference number 46787.</p><p><br>
We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.</p><p><br>
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.<br>
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</p><p><br>
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</p></div>

AML Engagement, Manager (UAE Nationals Only) - Al Ain

<div>
 <p>
  As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  </li>
  <li>
   Provide accurate information on HSBC products, services, and procedures.
  </li>
  <li>
   Identify customer needs and offer appropriate solutions or escalate when necessary.
  </li>
  <li>
   Ensure all interactions comply with HSBC&rsquo;s service standards and regulatory requirements.
  </li>
  <li>
   Maintain accurate records of customer interactions and transactions.
  </li>
  <li>
   Contribute to team goals by achieving individual performance targets.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Skills &amp; Competencies:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Strong communication and active listening skills.
  </li>
  <li>
   Customer service orientation with problem-solving ability.
  </li>
  <li>
   Ability to multitask and manage time effectively in a fast-paced environment.
  </li>
  <li>
   Team player with adaptability to changing business needs.
  </li>
 </ul>
</div>


Call Center Representative

<p></p><div><p>Some careers have more impact than others.</p><p>
If you&rsquo;re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.</p><p></p><p><b><br>
Role Purpose:</b></p><p>
SMEs play a significant role in driving the economic health of most markets around the world and represent the vast majority of businesses in any economy. As the world continues to become more connected, SMEs will increasingly become international, and we know that international customers are more profitable and that HSBC is better placed to meet their needs than for purely domestic customers.
</p><p>The jobholder is expected to acquire, retain and expand relationships with customers we want to bank within SMEs profitably, by identifying customer needs first and then recommending appropriate solutions for the customer to consider and accept</p><p>
The jobholder&rsquo;s portfolio will consist of both domestic and international relationships, and the role will involve managing all aspects of the relationship including the inherent credit and operational risks. The jobholder will be responsible for establishing a strong, visible profile within the business area and focusing on the delivery of the Bank&rsquo;s capabilities within SMEs.</p><p></p><p><b><br>
Principal Accountabilities:</b></p><p><b>
Impact on Business</b>:</p><ul><li>
Act as Relationship Manager by offering value-added advice and guidance to customers and placing their needs at the forefront of all that we do, setting world class standards Grow sustainable revenues from existing customer portfolio and through targeted acquisition of quality new customers</li><li>
Structure credit facilities to ensure optimum balance between customer and HSBC interests within the bounds of prudent banking</li><li>
Proactively develop effective strategies to manage relationships, both existing and new, by anticipating customer needs and providing superior quality services resulting in increased wallet share.</li><li>
Keep up-to-date on knowledge of HSBC&rsquo;s international and domestic strategy, capabilities and policies.</li><li>
Keep abreast of external factors influencing international and domestic business e.g. economic, cultural, geographical, procedural and regulatory requirements.</li><li>
Align to MTO and Area Operating Targets defined by the Group (Revenue, RoRWA etc.)</li><li>
Increase profitability, relationship depth while minimizing risk.</li><li>
Generate cross country referrals facilitated via Global Links and local or overseas IBC, whichever appropriate.</li><li>
Work with product partners (such as GLCM, GTRF, Insurance) to assess needs of international and domestic customers and offer appropriate solutions.</li><li>
Build a network of business introducers in the local professional and business</li></ul><p></p><p><b><br>
Customers / Stakeholders</b>:</p><ul><li>
Put customers first in all that we do and develop/increase connectivity.</li><li>
Own customer engagement; ensure service excellence at all times, for all aspects of any customer, prospect or professional&rsquo;s interaction with HSBC.</li><li>
Optimize the potential value and profitability of existing relationships by assisting in the delivery of solutions, products and services appropriate to meet customer need and to improve customer engagement.</li><li>
Be an ambassador for HSBC and develop the bank&rsquo;s profile in the local business community.</li></ul><ul><li>
Take a proactive approach to client planning by collaborating effectively with products partners and colleagues to assess customer needs and delivering appropriate solutions.</li><li>
Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service.</li></ul><ul><li>
Ensure fairness in all aspects of strategy, product design &amp; delivery, sales processes, customer literature &amp; correspondence, financial promotions, administration and complaint handling.</li><li>
Establish an interactive dialogue process with Risk Management teams in order to build a sustainable asset growth.</li><li>
Participate in internal and external business events, road shows and seminars as required by the business</li><li>
Enhance the Bank&rsquo;s image in the marketplace to build key relationships with third parties , and in conjunction with management, establish strong relationships with HSBC customers/prospects and accountants/lawyers, GTRF Advisors etc</li><li>
Ensure early identification of problem relationships and proper action to be taken on potential and existing problem accounts to protect HSBC interests</li></ul><p></p><p><b><br>
Leadership &amp; Teamwork</b>:</p><ul><li>
Work as an integrated member of the SMEs team.</li><li>
Lead, inspire and motivate junior colleagues to ensure a seamless relationship management service is delivered all customers and proactively share knowledge, experiences and best practices with junior RMs.</li><li>
Live the Group Values.</li><li>
Act as an ambassador for the team and contribute fully to its development, effectiveness and success.</li><li>
Support new and existing colleagues promoting and contributing to an engagement culture.</li><li>
Coach and provide development support to other RMs and support officers, taking a genuine interest in their progression.</li></ul><ul><li>
Maintain excellent communication with Group colleagues to ensure a joined up approach to identifying and capturing cross border opportunities.</li><li>
Provide active feedback to seniors on process, operations, risks etc and make recommendation as to how these can be changed to secure the customer and the bank.</li></ul><p></p><p><b><br>
Operational Effectiveness &amp; Control</b>:</p><ul><li>
Adhere to structures and processes in place for the management of credit, operational, reputation and regulatory risk.</li><li>
Complete, timely, and in-depth evaluations or reviews of financial and operating risks for all credit facilities, in order to ensure usage is in accordance with approved terms and conditions.</li><li>
Ensure credit and operational quality is not compromised in the pursuit of income</li></ul><ul><li>
Ensure operational losses and fraud are minimized</li><li>
Respond within agreed timelines to issues raised by audit and external regulators.</li><li>
Ensure timely and accurate maintenance of customer information, including KYC requirements in Group systems</li><li>
Resolve any/all identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.</li><li>
Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.</li><li>
Maintain awareness of operational risk within assigned portfolio and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.</li><li>
Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.</li><li>
Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.</li><li>
Ensure all sales and prospecting activity documentation is complete to provide performance tracking and targeting future sales efforts.</li><li>
Liaise with direct service channels if/when appropriate to certify and deliver an outstanding service to customers.</li><li>
Compliance with and management of sales suitability risks and requirements</li><li>
Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking, targeted future sales efforts and compliance with sales and transactional suitability guidelines and requirements</li></ul><p></p><p><b><br>
Qualifications:</b></p><ul><li>
Minimum 3 years of relevant corporate banking experience.</li><li>
Credit course is a must.</li><li>
Knowledge of the HSBC&rsquo;s SMEs products and services.</li><li>
Proven ability in identifying and meeting customer needs through a broad range of products and services.</li><li>
Proven analytical ability, with experience of credit or relationship management within the SMEs sector.</li><li>
Proven level of business acumen and commercial awareness including economic, cultural, procedural and regulatory issues</li></ul><p></p><p><br>
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</p><p>
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</p></div><p></p>

Relationship Manager- SMEs | HSBC Bank Egypt

<div><p><b>Why join us</b></p><p>
To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.</p><p><b>
What you will do</b></p><ul><li>
Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.</li><li>
Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.</li><li>
Demonstrate a sound knowledge of the payment industry and its associated processes and systems.</li><li>
Receive/make calls/Emails from/to customers (internal/ external)</li><li>
Act effectively on all customer feedback.</li><li>
Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)</li><li>
 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.</li><li>
Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank</li></ul><p><b>
Skills</b></p><ul><li>
Fluent in English and French is a must</li><li>
Previous Experience in customer facing roles</li><li>
Exceptional Client focus and orientation</li><li>
Interpersonal, verbal and written communication skills.
</li><li>Ability to communicate efficiently with local and global teams</li><li>
Excellent organizational and time management skills</li><li>
Ability to multi-task, depending on the criticality of the tasks.
</li><li>Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.</li></ul><p></p><p><b><br>
What additional skills will be good to have?</b></p><ul><li>
Experience and proficiency with web-based technologies.</li><li>
Position requires technical knowledge where GPS experience is asset.</li><li>
MS office.</li><li>
MI and Reporting/ Real time management.</li></ul></div>

Client Service Specialist - FR is a must

<div>
 <strong>
  Why join us
  <br/>
  <br/>
 </strong>
 To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
 <br/>
 <br/>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
  </li>
  <li>
   Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
  </li>
  <li>
   Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
  </li>
  <li>
   Receive/make calls/Emails from/to customers (internal/ external)
  </li>
  <li>
   Act effectively on all customer feedback.
  </li>
  <li>
   Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
  </li>
  <li>
   Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
  </li>
  <li>
   Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fluent in English and French is a must
  </li>
  <li>
   Previous Experience in customer facing roles
  </li>
  <li>
   Exceptional Client focus and orientation
  </li>
  <li>
   Interpersonal, verbal and written communication skills.
  </li>
  <li>
   Ability to communicate efficiently with local and global teams
  </li>
  <li>
   Excellent organizational and time management skills
  </li>
  <li>
   Ability to multi-task, depending on the criticality of the tasks.
  </li>
  <li>
   Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What additional skills will be good to have?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience and proficiency with web-based technologies.
  </li>
  <li>
   Position requires technical knowledge where GPS experience is asset.
  </li>
  <li>
   MS office.
  </li>
  <li>
   MI and Reporting/ Real time management.
  </li>
 </ul>
</div>


Join HSBC and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HSBC

About Company

HSBCnet UK Helpdesk Customer Executive Specialist

Vice President, Client Relationship Management

AML Engagement, Manager (UAE Nationals Only) - Al Ain

Call Center Representative

Relationship Manager- SMEs | HSBC Bank Egypt

Client Service Specialist - FR is a must

Client Service Specialist - FR is a must