Urwah Admin

HSBC

HSBC is a global financial services organization that serves over 40 million customers, including individual savers, investors, and large corporations. With a presence in 58 countries and territories, HSBC leverages its expertise and resources to provide a wide range of financial services, including banking, wealth management, and corporate finance. The company is committed to opening up a world of opportunity for its clients and is publicly listed on major stock exchanges such as London and New York.

<div>Some careers have more impact than others.
If you&rsquo;re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 
Role Purpose :<ul><li>
Manage, direct and control all aspects of business with a portfolio of Corporate Banking customers within International Middle Market</li><li>
Focus on growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network</li><li>
Have responsibility to increase the portfolio income contribution and market share by originating new business, maximizing wallet share from the portfolio, increasing cross-introduction of the bank's entire suite of products and services, as well as defending existing business</li><li>
Drive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business</li></ul><ul><li>
Deepen understanding of the client portfolio by conducting pro-active credit risk assessments and customer due diligence reviews</li><li>
Manage financial crime risk throughout the client lifecycle by identifying, assessing, monitoring, escalating, and mitigating risk</li><li>
Keep abreast of developments, products and offerings from HSBC, competitors, and market changes</li><li>
Understand HSBC&rsquo;s commitments to sustainable growth and engage customers in their ESG journey and supporting them in becoming sustainable businesses</li><li>
Manage and grow your high-end customer relationships independently</li></ul> 
Knowledge &amp; Experience / Qualifications:<ul><li>
Degree holder with a Finance, Business, Economics or Accounting background.</li><li>
Credit course is a must.</li><li>
8 years of relevant experience in a front-line Corporate client management role.</li><li>
Strong credit and marketing skills with ability to maintain and grow existing client portfolio, acquire new clients, identify opportunities and convert these into tangible business for the bank</li><li>
In depth knowledge of sophisticated Global Markets, Global Payments Solutions and Global Trade Solutions products with extensive experience in marketing and structuring these products</li><li>
Great communication skills with ability and stature to engage with a diverse client profile ranging from the operations staff of midsized companies to the Managing Directors and CEOs of large corporates</li><li>
Cohesive team player who possesses a positive attitude</li></ul> 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</div>

Relationship Manager - IMM

<div>
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 UKCS Agent
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be proficient language(s) required by the process
 </li>
 <li>
 Open to working flexible shifting schedules
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 
 
 </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (Egypt) private LTD***
 
 
 </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>

UK Call Center agent

<div>
 
 Relationship Manager, Portfolio Coverage &ndash; 42701
 
 
 
 We are seeking an ambitious individual to join the Global Network Banking, Bahrain team as a Relationship Manager, Portfolio Coverage to support the growing business and achieve divisional targets. This role will have internal and external stakeholders. Internal stakeholders may include Sales, Product Development, Risk &amp; Compliance teams. The remit may range from an area within a country or multiple countries.
 
 
 This position is responsible for working with the Portfolio Coverage team, with accountability for service, risk, sales and operational delivery to achieve highest customer satisfaction through pipeline, sales activity and customer service management.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Manage a portfolio of International Banking clients and build upon existing and winning new long-term relationships with the customers we want to bank, coherent with CIB strategy to be the Leading International Trade and Corporate Bank
 </li>
 <li>
 Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment
 </li>
 <li>
 Collaborating with product partners to identify and match customer needs with relevant expertise
 </li>
 <li>
 Ensure quality service for all customers by owning customer engagement, always ensuring service excellence, for all aspects of any customer, prospect or professional&rsquo;s interaction with HSBC
 </li>
 <li>
 Maintain awareness of operational and fraud risk within assigned portfolio and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting
 </li>
 <li>
 Be an ambassador for HSBC and develop the bank&rsquo;s profile in the local community, with a particular focus on international business
 </li>
 <li>
 Maintain a proactive and appropriate calling program to service clients, ensuring senior management and key stakeholders for clients are contacted regularly.
 </li>
 <li>
 Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
 </li>
 <li>
 Ensure timely and accurate maintenance of customer information, including Know your Customer (KYC) requirements, in Group systems.
 </li>
 <li>
 Be responsible for assisting the Global Network Banking Team and delivering on CDD related process for GNB portfolio.
 </li>
 <li>
 Establish an effective working relationship with Risk Management teams, in order to validate the accuracy of the customer risk profile and ensure sustainable asset growth.
 </li>
 <li>
 Monitor and manage robust controls to ensure credit risk and other risks are adequately mitigated and appropriate timely action taken to minimize losses to the Bank.
 </li>
 <li>
 Keep abreast with sustainability and assist in identifying, leading and delivering sustainability solutions supporting clients in their transition journey.
 </li>
 <li>
 Ensure early identification of problem relationships and acts, where there are potential and existing problem accounts to protect HSBC interests
 </li>
 <li>
 Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service
 </li>
 <li>
 Accountable for managing and timely execution of all operational queries, exceptions on the assigned portfolio, including but not limited to payments, transactions, inward cheque clearing, activity monitoring alerts etc.,
 
 
 </li>
 </ul>
 
 To be successful in the role, you should meet the following requirements:
 
 
 
 <ul>
 <li>
 Working knowledge in commercial banking products and banking operations. Knowledge of the Commercial Banking market both globally and specifically relating to the local environment, including the competitive landscape, with a detailed knowledge of competitor propositions. Bahrain market experience is preferred
 </li>
 <li>
 Honed analytical skills, with a strong emphasis on operational risk
 </li>
 <li>
 Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues
 </li>
 <li>
 Possess lots of initiative, drive and pride in getting the job done the right way the first time
 </li>
 <li>
 Innovative with a flair for solving problems
 </li>
 <li>
 Commercial acumen
 
 
 </li>
 </ul>
 You&rsquo;ll achieve more when you join HSBC.
 
 
 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 Issued by The Hong Kong and Shanghai Banking Corporation Limited.
</div>

Relationship Manager - Portfolio Coverage

<div>Some careers open more doors than others.
If you&rsquo;re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC International Wealth and Premier Banking aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world&rsquo;s most important markets, booking centers, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.
<div>We are currently seeking an ambitious UAE National to join our International Wealth and Premier Banking (IWPB) team in Al Ain as a KYC CDD Analyst. This role plays a critical role in the overall customer portfolio reviews which are driven by Global Anti Money Laundering (AML), Customer Due Diligence (CDD) and Sanctions requirements and local regulations.</div> 
In this role, you will:<div> 
</div><ul><li>Provide support and guidance to the team on Financial Crime Risk Management activities including KYC, CDD, AML, Sanctions, etc.</li><li>
Be a Subject Matter Expert and support Financial Crime Risk Management on AML, Sanctions and CDD matters.</li><li>
Identify and escalate critical/exceptional issues to the management.</li><li>
Collaborate and maintain good working relationship with stakeholders to ensure all the deliverables are achieved smoothly within scheduled timelines.</li><li>
Be a policy and process Champion in the Financial Crime Risk domain, possessing excellent knowledge on AML &amp; Sanctions policies and CDD requirements.</li><li>
Provide accurate and timely project updates and MI regularly to management and key stakeholders.</li><li>
Ensure tasks/initiatives adhere to both internal and external regulatory requirements, Local and Group policies and standards and minimize general risk to the Group.</li><li>
Ensure due diligence/additional due diligence reviews are undertaken to the required quality and detail on a timely basis to reach the logical conclusion.
</li><li>Communicate effectively and lead discussions on complex queries with Quality Control, Quality Assurance, Compliance team or Relationship Managers (RM)</li><li>
Work with key stakeholders to establish data points in preparation of customer portfolio review
</li><li>Liaise with the RMs, Team Heads and Branch Money Laundering and Compliance Managers (BMLCM) on case matters to ensure alignment and consistent skills and knowledge to handle these reviews and profiling.</li><li>
Engage with clients on behalf of RM to obtain information and documents to meet CDD/ EDD, AML Line of Business requirements.</li><li>
Identify opportunities and enhance operational efficiency for continuous process improvement with positive impact on business.</li><li>
Support management to perform control activities for ongoing risk monitoring as well as ad-hoc projects.</li></ul><div></div> 
To be successful in the role, you should meet the following requirements: 
<ul><li>
Basic knowledge and understanding of banking operations, particularly financial risk and compliance principles.</li><li>
Capability to quickly learn new things, new jurisdiction policies and guidance, new policy, procedure, and confidence in communication of these.
</li><li>Ability to implement risk management policies and procedures.
</li><li>Ability to execute at pace with high focus on results, while managing multiple priorities.
</li><li>Ability to handle crisis situations and take appropriate / timely decisions.
</li><li>Pro-active &amp; business orientated with ability to prioritize and manage conflicting demands and ability to assess stakeholder needs to improve customer experience and show resilience under pressure and providing best in class solutions.</li><li>
Ability to work well under pressure with high degree of accuracy.</li><li>
Graduation degree is a must to secure a UAE Visa and/or Work Permit</li></ul><div></div> 
You&rsquo;ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</div>

KYC CDD (Customer Due Diligence) Analyst - UAE National

<div>Some careers shine brighter than others.
If you&rsquo;re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further 
HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world. 
In this role, you will:<ul><li>
To ensure that tasks are prioritized, processed &amp; completed in accordance with procedures.</li><li>
Common frauds/ errors/ irregular transactions are identified, and appropriate action is taken in accordance with the procedures.</li><li>
To provide a high-quality service, in line with procedures and compliance guidelines, to achieve maximum customer satisfaction by prompt and accurate processing of related documentation.</li><li>
To strictly follow the Health, Safety, Fire &amp; security instructions as laid down from time to time.</li><li>
Knowledge and experience are shared with colleagues, providing assistance on referred/technical issues.</li><li>
Manage the International Wealth and Personal Banking (IWPB) updates on a weekly basis and take initiative to address any queries related to procedures.</li><li>
Maintaining quality level while discounting the alerts and referrals.</li><li>
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.</li></ul> 
To be successful in the role, you should meet the following requirements:<ul><li>
Preferably 1 to 2 years of Banking experience within risk &amp; compliance / regulatory role</li><li>
Thorough knowledge of KYC and onboarding guidelines and procedures</li><li>
Knowledge of various IWPB lending products</li><li>
Excellent communication and analytical skills</li><li>
A graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE</li></ul> 
You&rsquo;ll achieve more at HSBC. 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</div>

Retail Operations Officer - UAE National role

<div>
 
 As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 
 
 
 Key Responsibilities:
 
 
 &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 
 
 &bull; Provide accurate information on HSBC products, services, and procedures.
 
 
 &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
 
 
 &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
 
 
 &bull; Maintain accurate records of customer interactions and transactions.
 
 
 &bull; Contribute to team goals by achieving individual performance targets.
 
 
 Skills &amp; Competencies:
 
 
 &bull; Strong communication and active listening skills.
 
 
 &bull; Customer service orientation with problem-solving ability.
 
 
 &bull; Ability to multitask and manage time effectively in a fast-paced environment.
 
 
 &bull; Team player with adaptability to changing business needs.
 
 
 
 
 
 Requirements:
 
 
 &bull; Must be a graduate with a bachelor's degree
 
 
 &bull; Proficient in English, with strong reading, writing, and speaking abilities
 
 
 &bull; Ability to work flexible hours, including rotational shifts
 
</div>

Contact Center Agent

<div>
 
 
 
 About HSBC:
 
 
 
 
 HSBC Saudi Arabia provides investment banking services to the full spectrum of corporate and institutional clients in both the private and government sectors, including public companies; private companies and establishments; funds; government agencies; and family businesses and offices.
 
 
 
 Job Purpose
 
 
 (overall high level summary of the role)
 
 
 
 The role will be important to manage and oversee the delivery of all below. While also training and developing junior sales on the team.
 
 <ul>
 <li>
 
 Cash Equities:
 
 </li>
 <li>
 Grow the business from existing clients and bring in new clients
 </li>
 <li>
 Regularly review client base and ensure they meet HSBC criteria (Commission rates, annual revenue, etc)
 </li>
 <li>
 Track client onboarding&rsquo;s and support where needed
 </li>
 <li>
 Build strong relationships with clients/potential clients
 </li>
 <li>
 Improve our ranking as a broker amongst clients
 </li>
 <li>
 Increase market share across client segments
 </li>
 <li>
 Arrange and cross blocks in line with group standards and ensure compliance with regulations at all time.
 </li>
 <li>
 Non Cash Equities: Support in the development of the client base and distributions of non-cash equities (Fixed Income, Short Selling. HBEU Products into Saudi, derivatives, and others)
 </li>
 <li>
 
 Primary offerings (DCM and ECM):
 
 </li>
 <li>
 
 Build the platform:
 
 bring in group best practices and standards when it comes to the distribution of primary offerings across multi assets.
 </li>
 <li>
 
 Map the client base for DCM and ECM deals
 
 </li>
 <li>
 
 Work closely with GB when needed to ensure successful execution of deals.
 
 </li>
 <li>
 
 Improving our back bone:
 
 Work closely with our support functions to identify and resolve any issues (Onboarding, IT, Operations, etc). Assist when needed
 </li>
 <li>
 
 Client satisfaction
 
 : Sales executive has account management responsibilities of clients, ensuring their clients receive the right level of service from HSBC.
 </li>
 <li>
 
 Assist in Corporate Access
 
 : Be able to grow, improve and deliver our corporate access capabilities in Saudi Arabia
 </li>
 <li>
 
 Business development
 
 : Assist in projects related to developing of the overall business
 </li>
 <li>
 
 Research Distribution and Analyst Marketing
 
 : Ensure institutional clients are receiving what they need from research and meet analysts.
 </li>
 <li>
 
 Risk &amp; Errors:
 
 Manage the risk related to all sales/sales trading activities and report by following HSBC process.
 
 
 </li>
 <li>
 
 Regulatory Compliance and Conduct:
 
 Ensure all activities are done in accordance to HSBC standards and do not breach and local compliance or regulations.
 </li>
 <li>
 
 MI Reporting and Management Updates:
 
 Provide management with regular updates about strategy and performance of the platform.
 </li>
 </ul>
 
 
</div>

Institutional Sales Analyst

Join HSBC and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.