• Oversee the creation and execution of the marketing strategy.
• Manage all media relations with support from the Assistant Marketing Manager.
• Act as the primary point of contact for external clients communicating with the department, attending meetings, and controlling processes as appropriate.
• Serve as the main liaison between leadership and the Marcom team, assigning projects and overseeing completion.
• Oversee department operations as HOD, ensuring the execution of the Marketing & Communications Plan (Monthly/Yearly) based on the monthly Marketing Plan review session.
• Seek new marketing opportunities through collaborations and partnerships with other business entities.
• Support the generation of new ideas and strategies to market applicable business units.
• Act as the first stage of approval in the ‘art working process,’ ensuring all artworks required for Marcom operations are produced efficiently and accurately.
• Oversee internal and external guest interactions by the department, ensuring all received and distributed requests are properly executed while adhering to ‘Marcom SOPs.’
• Supervise onboarding and training of new hires and interns, ensuring effective training and remediation as needed.
• Maintain full knowledge of hotel facilities, features, and monthly promotions.
• Ensure that the ‘listings process’ is followed at all times for proper recording and distribution of information within the department.
• Communicate proactively with key stakeholders (General Managers, Property Sales Leaders, Directors of Finance and Accounting), ensuring all necessary department reports are prepared and presented during the Marketing Meeting.
• Stay informed on the latest marketing and communications trends and incorporate relevant trends into the Marcom strategy.
• Promote brand awareness internally and externally.
• Develop marketing materials and assemble information packages (e.g., brochures, promotional materials, maps) for events, property tours, and conferences.
• Manage and oversee execution of on-property visits from media, including reservations, amenities, special requests, and dining.
• Oversee the organization and updating of the press database, digital library, and press clippings.
• Refer media requests for information to the appropriate spokesperson or source.
• Prepare or edit letters, invitations, press reports, and news releases using appropriate software.
• Handle magazine photo shoots on the property with support from the Marcom team.
• Support initiatives to strengthen the property's reputation and media presence.
• Update the property website by making direct changes or coordinating with relevant personnel.
• Support media relations efforts, including pitching ideas, facilitating interviews, and organizing media tours.
• Respond to daily general media inquiries via email, phone, or written correspondence.
• Coordinate on-property media visits, ensuring arrangements such as reservations, amenities, and dining are handled appropriately.
• Update the digital library and press clippings as needed.
• Attend daily line-ups promptly.
• Monitor media coverage and external factors to identify potential risks and opportunities.
• Maintain and update the press database, including media contact lists and distribution details.
• Assist with on-site media relations for local events, including grand openings, anniversaries, marketing events, and press functions.

Job Type: Full-time