Online Operations Specialist (E-commerce)

Job Overview Qureos is seeking a highly motivated and skilled Online Operations Specialist (E-commerce) to join our growing team in Cairo, Egypt. This is a full-time position offering a competitive salary between EGP 8,000 and EGP 10,000 per month. The Online Operations Specialist will play a crucial role in ensuring the smooth and efficient operation of our e-commerce platform. This involves managing online orders, coordinating with internal teams, and optimising the online customer experience. Responsibilities * Manage and process online orders, ensuring timely fulfilment and delivery. * Monitor inventory levels and coordinate with the supply chain team to prevent stockouts and overstocking. * Respond to customer inquiries and resolve issues related to online orders, returns, and refunds. * Analyse sales data and website traffic to identify trends and opportunities for improvement. * Implement strategies to improve conversion rates and enhance the overall customer journey. * Collaborate with marketing and product teams to develop and execute online promotions and campaigns. * Maintain and update product information on the e-commerce platform, ensuring accuracy and consistency. * Monitor and analyse competitor activity and market trends to identify opportunities for growth. * Stay up-to-date with the latest e-commerce best practices and technologies. Qualifications * Bachelor's degree in Business Administration, Marketing, or a related field. * Proven experience in e-commerce operations, preferably within a fast-paced environment. * Strong understanding of online sales strategies and customer relationship management. * Excellent analytical and problem-solving skills. * Proficiency in Microsoft Excel and other relevant software applications. * Excellent communication and interpersonal skills. * Ability to work independently and as part of a team. * Strong organisational skills and attention to detail. * Fluency in English and Arabic.