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Qureos

Job Overview
Qureos is seeking a highly motivated and skilled Online Operations Specialist (E-commerce) to join our growing team in Cairo, Egypt. This is a full-time position offering a competitive salary between EGP 8,000 and EGP 10,000 per month. The Online Operations Specialist will play a crucial role in ensuring the smooth and efficient operation of our e-commerce platform. This involves managing online orders, coordinating with internal teams, and optimising the online customer experience.

Responsibilities
* Manage and process online orders, ensuring timely fulfilment and delivery.
* Monitor inventory levels and coordinate with the supply chain team to prevent stockouts and overstocking.
* Respond to customer inquiries and resolve issues related to online orders, returns, and refunds.
* Analyse sales data and website traffic to identify trends and opportunities for improvement.
* Implement strategies to improve conversion rates and enhance the overall customer journey.
* Collaborate with marketing and product teams to develop and execute online promotions and campaigns.
* Maintain and update product information on the e-commerce platform, ensuring accuracy and consistency.
* Monitor and analyse competitor activity and market trends to identify opportunities for growth.
* Stay up-to-date with the latest e-commerce best practices and technologies.

Qualifications
* Bachelor's degree in Business Administration, Marketing, or a related field.
* Proven experience in e-commerce operations, preferably within a fast-paced environment.
* Strong understanding of online sales strategies and customer relationship management.
* Excellent analytical and problem-solving skills.
* Proficiency in Microsoft Excel and other relevant software applications.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Strong organisational skills and attention to detail.
* Fluency in English and Arabic.

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Online Operations Specialist (E-commerce)

Join Qureos and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

E-Commerce