About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

Market Leader , a subsidiary of Constellation Software Inc. is a pioneer in lead generation and contact management systems, Market Leader has been helping agents and teams manage, grow, and thrive since 1999. Market Leader proudly serves over 250,000 agents and teams across the United States and Canada.

The Position

Market Leader is looking for an Operations Specialist with the right blend of skills and attitude to join our team, at our resource center in Lahore (Contour Software). This position is responsible for various tasks associated with, service and support for our products, including account setup. Responsibilities include providing support to the sales teams by professionally and quickly launching new accounts and maintaining positive customer relations which can substantially affect service and product revenues. This includes, but not limited to, on-boarding new customers, customer service and support, and proactively contacting customers to ensure they are satisfied and fully engaged with our products.

Job Responsibilities

• Assist new customers through the account setup process
• Contact customers and gather information through use of a standardized on-boarding questionnaire
• Work across departments for all MLS related support, proper communication and relationships with MLB boards and vendors.
• Provide exceptional post-sale service and support in a timely and professional manner
• Assist Sales personnel in procedures relating to sales contracts, and product setup.
• Record keeping for daily and monthly activity:
• data entry of sales contracts, new subscriptions, and document account changes
• maintaining activity reports for customer operations
• perform quality control on all agreements
• Assist with various customer operations and sales activities:
• locating subscriber agreements, ensure all agreements are compliant and accounted for
• account review, assign and process all cancellation requests
• billing related issues
• Provide back up to office manager as needed.
• Assist Manager of Operations Administration and Director of Operations Support and Facilities as needed
• Other duties as assigned
  

Qualifications

• 1-2 years administrative experience
• Fast learner whose product knowledge and expertise will be critical to responding to daily customer support activities.
• Basic computer skills including Word, Excel and Outlook
• Experience in utilizing multiple systems simultaneously maintaining an eye for detail
• Excellent organizational and time management skills, enjoys handling multiple tasks at once with the ability to prioritize
• Great communication skills and interpersonal skills; able to interact professionally and effectively with customers, management, and fellow employees
• Able to thrive in a high growth environment where change is constant
• High school diploma or equivalent
• Background check required
  
  

Requirements

• Regularly uses PC & phone equipment.
• Regularly communicates with employees internally
• Regularly opens, reviews, prepares and organizes paperwork & online documents.
  
  

Work Shift: 5 PM to 2 AM Pakistan Time (Overlap to 2 PM PST each day)

Exciting Benefits We Offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.