Purpose

The Policy Case Officer provides essential administrative support to the Quality Office and the Senior Leadership at Middlesex University Dubai. The position carries responsibilities relating to implementing university procedures for handling student academic, non-academic and behavioural misconduct, facilitating the development, review, and dissemination of institutional policies and policy revisions, and serving as a subject-matter expert for University administrators on policy development processes.

The postholder will be responsible for analysing and interpreting data from a variety of University systems; as well as producing and presenting reports internally and to external parties. These reports relate to the assessment of teaching performance, student learning outcomes, planning, policy-making, quality assurance and market evaluation. The postholder will undertake research and analysis of data, information and policy development in the higher education sector in the region and in the UK to inform our policy and procedures framework.

The position supports the University's strategic growth by ensuring robust policy management and adherence to high standards of conduct and quality, thereby enhancing institutional integrity and streamlining policy development. It facilitates continuous improvement efforts in a systematic and comprehensive manner, supports compliance and accountability, and responds to internal and external information requests, including University committees, governing regulatory bodies, external auditors, and others. Through effective management of student complaints and disciplinary processes, the role improves student satisfaction and retention, while promoting a culture of excellence that drives the University's strategic initiatives and goals.

The position is based at Middlesex University Dubai, United Arab Emirates.

Principal Duties and Accountability

Administration of policies and procedures

Principal responsibilities include but are not limited to:

• Supporting the development, enhancement and evaluation of institutional policy and procedure
• Maintaining accurate records and quality of information relating to procedures for the implementation of the various policies.
• Researching complex policy issues, possible legal implications, and the impact of proposed policies and policy revisions on key areas of the campus; consulting with subject-matter experts at the campus and in Hendon, including the University Counsel and others, as needed.
• Providing information to and promoting best practices among students and staff on the various policies and procedures of the University
• Supporting the implementation of applicable procedures for handling of academic integrity policy violations in a timely manner
• Providing officer support to hearings on various policies, case review meetings, appeal meetings as well as liaising with senior managers and colleagues on complex cases
• Maintain the recording of cases and monitoring timeline compliance
• Plan, implement and coordinate administrative functions to support case management
• including investigation, categorisation and sanctioning.
• Act as a key contact point for the University, providing appropriate and timely advice as required for complaints and student discipline cases
• Plan and coordinate assigned project work as required by the Quality Manager
  
  

Internal and External Reporting:

• Undertaking statistical analysis and producing reports, including annual reports for various stakeholders.
• Preparing accurate and relevant information for internal and external reporting (regular and ad hoc)
• Completing reports and documentation required by University-level committees (such as MDX Academic Board, Academic Provision Approval Committee, Assurance Committee and so on)
• Tracking and analysing trends, and monitoring continuous improvements in relation to non-financial metrics and supporting the development of Educational Monitoring and Enhancement (EME) action plans at the departmental level and the campus-wide action plan.
• Supporting the development of a range of strategic and operational plans and compiling progress reports.
  
  

Additional Duties

Internal and External Reviews and Submissions

• Supporting the Quality Office in preparing a range of strategic reports and documents such as the annual submissions to the KHDA, related market evaluation studies, self-reviews/ critical self-assessments, census data submission and so on
  
  

General Responsibilities:

• Communicating effectively and regularly with faculty members, students, central services and Student Offices in Dubai and London. For example, liaising with staff in Hendon to collect External Examiner’s reports and responses from the Programme Heads, liaising with staff in Hendon to collect all validation documentation
• Assisting the Quality Office team with the administration of the University’s student feedback systems (Programme Progress Review, Module Feedback Surveys, Middlesex Student Survey, Postgraduate Taught Experience Survey, Campus Forum, Programme Voice Group Meetings etc.)
• Assisting in maintaining documentation for all programmes. This includes developing and finalising programme structure for all programmes, list of all programmes and modules to be offered in the academic year
• Assisting in collecting and storing all programme and module handbooks. The programme handbooks for Dubai are then shared with Hendon.
  
  

Requirements

Qualifications Required

• Relevant bachelor’s degree or equivalent qualification
• Related and appropriate practical experience in an educational setting
  
  

Disposition

The post holder will need to be calm and effective in dealing with staff and students of the University and efficient in dealings with external parties.

The post holder will need to be able to convey confidence and positivity to members of the public, staff and students.

Knowledge, Skills And Experience

Essential:

• Knowledge and experience in ensuring compliance with regulatory and organisational policy and guidelines
• Knowledge of and skill in the development of institutional policies and procedures documentation applicable to an educational environment
• Knowledge of research methods and demonstrable ability to undertake research, including statistical and critical analysis to assess policy and other documents
• Proficiency in a range of computing skills including word processing, spreadsheets, databases, internet and email
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of departments in a diverse community.
• Advanced writing and presentation skills for formal reporting documentation, including the ability to evaluate and edit the content, structure, and format of a range of written and online material
• Strong administrative skills with an emphasis on attention to detail, process efficiency and thoroughness in completing the work
• Able to work with confidential material with thorough discretion
• Proven ability in successful project management in a deadline-driven environment through multi-tasking and prioritizing.
• Ability to work independently, show initiative, problem solve and work productively as part of a team
  
  

Desirable:

• Knowledge of and experience with training in comprehensive quality management systems, e.g. ISO, EFQM
  
  

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.