Qureos Mentor

Middlesex University Dubai

<div>
 
 The Role
 
 
 
 The HR Generalist is a key member of the Human Resources team, reporting directly to the Senior Manager &ndash; HR. This role provides comprehensive support across multiple HR functions, ensuring the implementation of effective HR practices and the promotion of a positive work culture. The role encompasses strategic input, operational efficiency, and policy adherence aligned with UAE labor law and university objectives.
 
 
 
 Key areas of responsibility include:
 
 
 
 <ul>
 <li>
 Assist in the development and implementation of the University&rsquo;s HR strategy.
 
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 Lead HR operations to support the successful delivery of the HR plan.
 
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 Evaluate and report on HR strategy outcomes and contribute to continuous improvement.
 
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 Manage full-cycle talent acquisition including overseas and local recruitment, onboarding, relocation, and induction for academic and administrative staff.
 
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 Conduct salary benchmarking and prepare HR analytics reports for management.
 
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 Advise management on market salary trends and total rewards strategy.
 
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 Implement and maintain job grading and performance-based reward systems.
 
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 Develop and update job descriptions in collaboration with departments.
 
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 Identify training needs and prepare an annual training calendar.
 
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 Oversee leave administration and ensure operational coverage.
 
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 Provide guidance to staff on compensation, benefits, medical insurance, travel, and school allowance matters.
 
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 Maintain accurate and updated employee records on the HRIS and personnel files.
 
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 Provide expert advice on end-of-service benefits and entitlements.
 
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 Manage employee grievances, disciplinary procedures, and HR investigations.
 
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 Coordinate the visa process and liaise with relevant government bodies.
 
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 Perform any other duties as assigned by management.
 
 
 
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 </ul>
 Requirements
 
 
 
 Post Holder Requirements
 
 
 
 The successful candidate will hold:
 
 
 <ul>
 <li>
 A recognised postgraduate qualification, preferably at the master&rsquo;s level in a relevant discipline
 
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 Relevant experience in the Human Resources Management field
 
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 <li>
 The postholder will need to be calm and effective in dealing with the university's employees and be efficient in dealing with external bodies and personnel.
 
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 <li>
 The postholder will need to convey confidence and a positive attitude to members of the public, staff, and students.
 
 
 </li>
 </ul>
 Knowledge, Skills and Experience
 
 
 
 <ul>
 <li>
 Demonstrable evidence of influential people management
 
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 Ability to effectively communicate (written and oral) and work well with a variety of employees from different social and cultural backgrounds
 
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 Have demonstrable experience in a busy office setting dealing with large numbers of people in a short space of time
 
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 Time management skills and ability to work on a variety of priorities with tight deadlines
 
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 Excellent written and verbal communication and negotiation skills, including presentation and report writing
 
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 Excellent knowledge of IT technology, including word processing, databases and spreadsheets and web-based resources and interfaces
 
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 Ability to prioritise and manage own workload and direct the workload of staff
 
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 Ability to work on own initiative with the minimum of supervision
 
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 Ability to assist in personnel policy development.
 
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 Ability to be flexible, work with interruptions, and shift work priorities as required.
 
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 Ability to plan and organise work effectively to meet established guidelines.
 
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 Ability to establish and maintain effective working relationships with all university employees and external vendors.
 
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 </ul>
 This job description intends to represent the types of duties and responsibilities required for positions given this title. It shall not be construed as a declaration of the total of any position&rsquo;s specific duties and responsibilities. Employees may be directed to perform tasks other than those specifically presented in this description.
 
 
 
 
</div>

HR Generalist

<div>
 
 Purpose
 
 
 
 The Junior IT Systems, AV and Desktop Support role provides first-line technical support across IT systems, audio-visual (AV) infrastructure, and desktop environments. The role assists staff, faculty, and students with troubleshooting hardware, software, networking, and AV-related issues, ensuring minimal disruption to operations and a high standard of customer service.
 
 
 The position is based at Middlesex University Dubai, United Arab Emirates.
 
 
 Principal Duties and Accountability
 
 
 
 
 IT Systems Support
 
 
 <ul>
 <li>
 Provide first-level support for system access, accounts, and software applications.
 
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 Assist in monitoring and maintaining servers, storage, and network infrastructure under senior team guidance.
 
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 Support system backups, security updates, and routine maintenance tasks.
 
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 Escalate unresolved issues to senior IT staff or vendors as necessary.
 
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 </ul>
 
 Desktop Support
 
 
 <ul>
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 Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.
 
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 Provide end-user support for Windows, macOS, and common productivity tools (MS Office, Teams, etc.).
 
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 Maintain and update desktop images, antivirus, and security patches.
 
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 Document incidents, resolutions, and update the knowledge base.
 
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 </ul>
 
 Audio-Visual (AV) Support
 
 
 <ul>
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 Provide setup and operational support for classrooms, lecture halls, and events using AV systems.
 
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 Assist in configuring projectors, interactive displays, microphones, video conferencing tools, and streaming platforms.
 
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 Troubleshoot AV equipment issues promptly during teaching sessions and events.
 
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 Support staff in using collaboration platforms such as Microsoft Teams and Zoom.
 
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 </ul>
 
 General IT Support
 
 
 <ul>
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 Log and track incidents, service requests, and resolutions via the IT Helpdesk system.
 
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 Deliver excellent customer service and clear communication to end users.
 
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 Assist with IT equipment inventory management and asset tracking.
 
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 Participate in IT projects, upgrades, and deployments as required.
 
 
 
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 </ul>
 Requirements
 
 
 
 Qualifications and Experience
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or related field.
 
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 1&ndash;2 years&rsquo; experience in IT support (internship or entry-level role accepted).
 
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 Strong knowledge of Windows OS, MS Office Suite, and basic networking concepts.
 
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 Familiarity with audio-visual systems (projectors, conferencing tools, AV control systems).
 
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 Excellent problem-solving and communication skills.
 
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 </ul>
 
 Desirable:
 
 
 <ul>
 <li>
 Exposure to Active Directory, Microsoft 365 administration, or ITIL practices.
 
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 Experience supporting hybrid teaching/learning environments.
 
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 Knowledge of IT security practices.
 
 
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 </ul>
 
 Disposition
 
 
 
 The postholder will need to be calm and effective in dealing with students, staff, faculty, and visitors of the University, and efficient in dealing with external bodies and personnel.
 
 
 The postholder will need to be able to convey confidence and positiveness to members of the public, staff and students.
 
 
 
 The intent of this job description is to provide representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
 
 
 
 
</div>

IT Systems, AV, and Desktop Support

<div>
 
 Principal Duties and Accountability
 
 
 
 <ul>
 <li>
 Demonstrate the ability to develop multiple design concepts for consideration as needed
 
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 Maintain the University website with updated information, photos, video and other content, using the website's Content Management System (CMS)
 
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 Research design and technological trends to help ensure the University's publications, website and social media are up to date and effective in reaching target audiences
 
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 Increase awareness of and positive participation in the University's social media platforms
 
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 Coordinate with other departments and offices to address needs related to publications, the website, specialty items and graphic design
 
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 Maintain positive working relationships with faculty, staff, students and other constituencies
 
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 Work efficiently and professionally in a fast-paced, deadline-driven environment
 
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 Maintains image resource files
 
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 Maintain a consistent message throughout the development and design process
 
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 Responsible for designing all documents, logos, graphics, and any visual media using software available, scan and import digital imagery; take digital photographs as needed; meet with clients to discuss layout, idea creation, and development.
 
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 To offer informed expert advice to SUSU Staff and Student Officers on design principles and technologies
 
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 Prepare all artwork for print and coordinate printing schedules and press checks as necessary
 
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 Proofreading to produce accurate and high-quality work
 
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 Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
 
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 Other duties related to Marketing and Events as requested.
 
 
 
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 </ul>
 Requirements
 
 
 
 Qualifications Required
 
 
 
 <ul>
 <li>
 Good spoken and written English
 
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 <li>
 Bachelors or master's degree in graphic design or a related field
 
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 Previous experience in web design highly preferred.
 
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 Should have a good working knowledge of Adobe Creative Suite (especially InDesign, Photoshop and Illustrator) for Mac and Microsoft Publisher for PC; commonly used Internet browsers; and Microsoft Outlook, Word and PowerPoint software, File Transfer Protocol (FTP) procedures and general processing programs
 
 
 </li>
 </ul>
 Disposition
 
 
 
 The post holder will need to be calm and effective in dealing with staff and students of the University and efficient in dealings with external parties.
 
 
 The post holder will need to be able to convey confidence and positive-ness to members of the public, staff and students.
 
 
 Knowledge, Skills and Experience
 
 
 
 <ul>
 <li>
 Ability to work unsupervised and to direct own work.
 
 </li>
 <li>
 Excellent interpersonal and organizational skills, with a proven ability to multi-task effectively and a dynamic, outgoing personality.
 
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 Good level of literacy.
 
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 Flexible attitude and approach.
 
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 Communication skills with the ability to explain design to a range of users.
 
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 </ul>
 The intent of this job description is to provide representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
 
 
 
</div>

Graphic Designer

<div>
 
 Purpose of the Role:
 
 
 
 The Institutional Research Assistant provides essential administrative and operational support to the Office of Institutional Research. This role is designed to assist in the effective execution of institutional research and reporting functions, particularly those related to internal and external data submissions, documentation, stakeholder surveys, and performance monitoring. The role supports the University by ensuring the timely preparation, validation, and organisation of data and reports, enabling informed decision-making and compliance with regulatory requirements.
 
 
 
 Main Tasks and Responsibilities:
 
 
 
 
 Internal &amp; External Reporting
 
 
 <ul>
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 Assist in collecting, formatting, and validating institutional data from various academic and administrative departments.
 
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 Support the preparation of standard reports, regulatory submissions, and ad-hoc data requests by compiling documentation and organising content.
 
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 Help maintain reporting calendars, data dictionaries, and template files to support reporting cycles to KHDA, CAA, CHEDS, and other bodies.
 
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 Coordinate internal workflows required for data verification and submission, including follow-ups and quality checks.
 
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 Conduct preliminary desk research and assist in compiling environmental data and benchmarking information to support institutional reports.
 
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 Support the preparation of simple data summaries, charts, and basic visualisations under the supervision of the Institutional Research Analyst.
 
 
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 </ul>
 Additional Responsibilities:
 
 
 
 <ul>
 <li>
 Provide administrative support in the production of reports and presentations related to timetabling, attendance, and stakeholder engagement.
 
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 Assist in the distribution, monitoring, and data entry of student, staff, and alumni feedback surveys.
 
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 Maintain internal databases, records, and filing systems for institutional research activities.
 
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 Support internal and external audit readiness by organising supporting documents and maintaining version control.
 
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 Uphold university protocols related to data protection, confidentiality, and ethical research practices.
 
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 Undertake training and skills development opportunities to build knowledge of institutional research practices and tools.
 
 
 
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 </ul>
 Requirements
 
 
 
 Qualifications Required:
 
 
 
 1. Education
 
 <ul>
 <li>
 A Bachelor&rsquo;s degree in Education, Statistics, Business Administration, Social Sciences, or a related field.
 
 Evidence: Copy of degree certificate and transcripts.
 
 </li>
 </ul>
 2. Professional Experience
 
 <ul>
 <li>
 Up to 1 year of experience in an administrative or data-related role, preferably in an educational or research setting.
 
 Evidence: Employment records, work portfolio, academic projects.
 
 </li>
 </ul>
 3. Technical Skills
 
 <ul>
 <li>
 Proficiency in Excel, Power BI, or Tableau, Word, and other MS Office applications.
 
 Evidence: Work samples and training certifications.
 
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 <li>
 Exposure to data entry, file organisation, or survey tools is an advantage.
 
 Evidence: Project reports, tool usage in academic or work settings.
 
 
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 </ul>
 Disposition:
 
 
 
 1. Detail-Oriented and Responsible
 
 <ul>
 <li>
 Ability to manage routine tasks accurately and follow up on administrative procedures.
 
 Evidence: Examples of data analysis projects, references from previous roles, performance on assessment tasks.
 
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 </ul>
 2. Supportive and Collaborative
 
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 Willingness to work under supervision and contribute to a team-oriented environment.
 
 Evidence: Project feedback, Employer feedback.
 
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 </ul>
 3. Enthusiastic Learner
 
 <ul>
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 Demonstrates an eagerness to acquire new skills related to research, data analysis, and institutional operations.
 
 Evidence: Records of training &amp; certification, references from previous roles.
 
 
 </li>
 </ul>
 Knowledge, Skills, and Experience:
 
 
 
 1. Administrative and Reporting Coordination
 
 <ul>
 <li>
 Familiarity with handling documents, spreadsheets, and report templates in an organised manner.
 
 Evidence: Evidence: Portfolio of reports, project summaries.
 
 </li>
 </ul>
 2. Data Collection and Survey Support
 
 <ul>
 <li>
 Basic understanding of collecting and compiling data through forms, templates, or surveys.
 
 Evidence: Experience in compliance reporting, training certificates.
 
 </li>
 </ul>
 3. Confidentiality and Data Protection
 
 <ul>
 <li>
 Awareness of the importance of protecting sensitive information and following ethical guidelines.
 
 Evidence: Interview discussion.
 
 </li>
 </ul>
 4. Communication and Presentation Support
 
 <ul>
 <li>
 Ability to summarise data, prepare basic charts, and support the formatting of reports.
 
 Evidence: Previous report sample, performance on assessment tasks.
 
 
 </li>
 </ul>
 
 The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
 
 
 
 
 
</div>

Institutional Research Assistant

Join Middlesex University Dubai and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Middlesex University Dubai

ABOUT_COMPANY

HR Generalist

IT Systems, AV, and Desktop Support

Graphic Designer

Institutional Research Assistant