Position

BVLGARI

Private Client Relationship Associate Manager

Job responsibilities

Manage Client Portfolio & Relationships

• Act as a passionate Brand Ambassador, embodying the Bulgari dream, fostering desire for the brand, and demonstrating exceptional presentation skills and ethics.
• Strategically develop and manage a portfolio of top clients, leveraging data analysis in collaboration with the local/regional HE Manager & Client Development teams.
• Build and nurture long-term, trust-based relationships with top clients, serving as a reliable advisor and offering exclusive, seamless, and personalized experiences before, during, and after sales.
• Drive client retention, elevate engagement, and maximize the development of existing top clients.
• Proactively scout, network, identify, and convert new high-potential prospects into long-term clients.
• Utilize CRM tools effectively, ensuring a 360° approach to accurate and qualitative client data sharing.
• Maximize brand touchpoints—stores, pop-ups, events, and third-party venues—to enhance prospect and client engagement.
• Collaborate with stakeholders across Corporate, Subsidiary, and Store levels to define and implement strategic client engagement initiatives.
• Provide proactive feedback on past client initiatives, contributing insights for continuous improvement.
• Identify and express training and coaching needs related to client relationship management.
• Continuously enrich knowledge of luxury, art, and culture to offer clients valuable insights.
• Share best practices to enhance overall client engagement strategies.

Drive High-End Sales & Experience

• Contribute to defining high-end sales objectives in collaboration with Country, Retail, and Store Directors.
• Anticipate client needs, mobilize internal teams, and ensure a seamless high-end sales process.
• Lead the sales journey—from invitation and storytelling to negotiation and deal closure—by creating a compelling and personalized experience.
• Maintain client excitement post-sale by ensuring seamless logistics, customs, and administrative follow-ups.
• Uphold the brand’s ethics and policies in all interactions and transactions.
• Manage after-sales concerns with professionalism and efficiency.
• Work closely with internal stakeholders at Corporate, Subsidiary, and Store levels to enhance high-end client engagement.
• Leverage all brand touchpoints—including stores, events, and social spaces—to strengthen client relationships.
• Utilize digital tools such as live streaming, remote sales, and augmented reality to enhance the client experience.
• Provide valuable feedback on assortment, tools, processes, and overall client experience improvements.
• Share best practices to refine high-end sales strategies.

Profile

Key Skills & Competencies

Clienteling & Relationship Building

• A trusted personal advisor approach—going beyond concierge service to offer personalized recommendations based on deep client knowledge and mutual respect.
• Strong social intelligence and etiquette, seamlessly engaging with UHNW individuals while maintaining professionalism and self-awareness.
• Ability to build strong relationships not just with clients, but also with their entourage and key decision-makers.
• Master the art of conversation, demonstrating social expressiveness, intellectual curiosity, and the ability to captivate clients.
• Confidence in engaging with successful, influential individuals without intimidation or subservience.

Networking & Prospecting

• A strategic and structured approach to identifying and engaging UHNW individuals.
• Ability to analyze and prioritize contacts, leveraging key relationships to open new business opportunities.
• Strong follow-up and persistence, maintaining engagement despite initial barriers.
• A compelling personal brand, with adaptability to different social contexts and client scenarios.
• Proficiency in using social media for client scouting and relationship-building.
• Agility in identifying, engaging, and developing relationships with high-potential prospects.
• Effective use of CRM tools to enhance omnichannel engagement and client ownership strategies.

Entrepreneurial Mindset & Business Acumen

• Strong business acumen, leadership, and entrepreneurial drive to create opportunities and establish credibility with high-value clients.
• A results-driven mindset, proactively identifying strategies to strengthen client engagement and drive revenue growth.