Urwah Admin

Bulgari

<div></div><div><div><div><p>Position</p>
<p></p><p>As the Retail Operations Specialist, you will support the execution of key operational processes across our retail network in the Middle East and India. Reporting to the Senior Retail Operations Manager, you will assist in maintaining high operational standards, coordinating digital tool rollouts, and ensuring consistent store support. This is a collaborative and fast-paced role ideal for an organized, detail-oriented individual eager to grow within the luxury retail operations field.</p><p></p>
<p>Job responsibilities</p>
<p></p><ul><li>Support the execution and monitoring of store operational processes and initiatives across the region.</li>
<li>Assist with new store openings, coordinating operational tasks with relevant departments.</li>
<li>Collaborate with Inventory Control and Internal Audit teams to improve store performance.</li>
<li>Provide first-level support for stores and Sales Administrators on operational tools and processes.</li>
<li>Help maintain the Retail Excellence Digital Hub by updating materials and content.</li>
<li>Monitor operational expenses and help manage procurement processes and vendor coordination.</li>
<li>Assist in collecting user feedback on tools and technologies and support the adoption process.</li>
<li>Prepare regular operational reports and contribute to analysis and process optimization.</li>
</ul><p></p>
<p>Profile</p>
<p></p><ul><li>3-6 years of experience in retail operations, retail coordination, or back office in a retail environment.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Problem-solving mindset and adaptability in a fast-paced environment.</li>
<li>Highly organized with strong attention to detail.</li>
<li>Digital literacy (Excel, PowerPoint, Microsoft Office, and retail systems).</li>
<li>Team player with a desire to learn and grow.</li>
</ul>
<p><b>Preferred:</b></p>
<ul>
<li>Experience in luxury or premium retail environments.</li>
<li>Exposure to cross-functional projects or international business contexts.</li>
</ul><p></p>
</div><div><div><div>JOB NUMBER<b>
</b></div><div><h3 class="jobSectionHeader"><b>BULG09258
</b></h3></div><div>COUNTRY / REGION<b>
</b></div><div><h3 class="jobSectionHeader"><b>United Arab Emirates
</b></h3></div><div>CITY<b>
</b></div><div><h3 class="jobSectionHeader"><b>Dubai
</b></h3></div><div>CONTRACT TYPE<b>
</b></div><div><h3 class="jobSectionHeader"><b>Permanent</b></h3></div></div></div></div></div><div></div>

Retail Operations Specialist

<div></div><div><div><div>This role is open to Saudi and Non-Saudi nationals
</div><div><p>Position</p>
<p></p><p><b>Title: Client Engagement &amp; Experience Specialist - KSA</b></p>
<p><b>
Reporting To: Senior Area Sales Manager, KSA
</b></p><p><b>Location: Based within stores</b></p>
<p>
Based in store, the Client Engagement &amp; Experience Specialist will assist the Management and sales team of all stores within the KSA market in the development, implementation, and management of customized clienteling-related activities and objectives. This will include involving all stakeholders to a positive cycle for performance improvement and innovation, creating a strong clienteling mindset and the most desirable client experience.</p><p><br>
<b>
Responsibilities</b></p>
<ul>
<li>Interact and build relationships with clients ensuring their needs are being met while visiting the store</li>
<li>Elevate the relationship with top-tier clients and deliver a personalized and seamless experience with the clients throughout the categories with commercial success.</li>
<li>Contribute to the definition of the clienteling action plan and coordinate its implementation at store level with the objective to grow retention, elevation, cross-selling and recruitment</li>
<li>Support the Store Director in strengthening a client-centric culture at store level</li>
<li>Support the retail teams to ensure growth and development of different HE client segments</li>
<li>Ensure the comprehension of the clienteling KPIs, monitor performances on a monthly basis and coordinate action plans implementation to improve them</li>
<li>Coordinate invitation lists for in-store activations</li>
<li>Coordinate planning, logistics, and execution of client treatment in store</li>
<li>Assist in the creation and development of programs for client engagement at store level</li>
<li>Actively partner with stakeholders in HO to plan and execute key projects for the store</li>
<li>Create a tailored outreach mindset, support and follow up individually with each Client Advisor on daily basis</li>
<li>Develop team mindset of nurturing relationships with clients, in-store and outside the store. Support in creating personalized experiences, along with corporate stakeholders, that help connect the client to the Bulgari brand and life</li>
</ul>
<p><b>Technical Skills</b></p>
<ul>
<li>Project Management</li>
<li>Strong analytical skills</li>
<li>Command of Microsoft Office, in particular Excel</li>
<li>Knowledge of CRM systems, SAP CRM, Oracle, SQL Server, MS Access, Database management services</li>
</ul>
<p><b>Soft Skills</b></p>
<ul>
<li>Customer orientation</li>
<li>Strong business acumen</li>
<li>People skills</li>
<li>Able to translate technical information into understandable opportunities</li>
<li>Flexibility</li>
</ul>
<p><b>Key Success Factors:
</b></p><ul><li>Client acquisition / recruitment</li>
<li>Deliver exceptional client experiences</li>
<li>High-End Development: Increase sales of high jewelry, watches, and exotic accessories.</li>
<li>Increase education and awareness within the retail team</li>
</ul><p></p>
<p>Profile</p>
<p></p><p>This role is available to Saudi and Non-Saudi nationals</p><p></p>
</div><div><div><div>JOB NUMBER<b>
</b></div><div><h3 class="jobSectionHeader"><b>BULG09277
</b></h3></div><div>COUNTRY / REGION<b>
</b></div><div><h3 class="jobSectionHeader"><b>Saudi Arabia
</b></h3></div><div>CITY<b>
</b></div><div><h3 class="jobSectionHeader"><b>Riyadh
</b></h3></div><div>CONTRACT TYPE<b>
</b></div><div><h3 class="jobSectionHeader"><b>Permanent</b></h3></div></div></div></div></div><div></div>

Client Engagement & Experience Specialist

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p><b>Title: Client Engagement &amp; Experience Specialist - KSA
</b></p><p><b>Reporting To: Senior Area Sales Manager, KSA
</b></p><p><b>Location: Based within stores
</b></p><p><b>Based in store, the Client Engagement &amp; Experience Specialist will assist the Management and sales team of all stores within the KSA market in the development, implementation, and management of customized clienteling-related activities and objectives. This will include involving all stakeholders to a positive cycle for performance improvement and innovation, creating a strong clienteling mindset and the most desirable client experience.<br>
</b></p><p><br>
<b>Responsibilities
</b></p><ul><li><b>Interact and build relationships with clients ensuring their needs are being met while visiting the store
</b></li><li><b>Elevate the relationship with top-tier clients and deliver a personalized and seamless experience with the clients throughout the categories with commercial success.
</b></li><li><b>Contribute to the definition of the clienteling action plan and coordinate its implementation at store level with the objective to grow retention, elevation, cross-selling and recruitment
</b></li><li><b>Support the Store Director in strengthening a client-centric culture at store level
</b></li><li><b>Support the retail teams to ensure growth and development of different HE client segments
</b></li><li><b>Ensure the comprehension of the clienteling KPIs, monitor performances on a monthly basis and coordinate action plans implementation to improve them
</b></li><li><b>Coordinate invitation lists for in-store activations
</b></li><li><b>Coordinate planning, logistics, and execution of client treatment in store
</b></li><li><b>Assist in the creation and development of programs for client engagement at store level
</b></li><li><b>Actively partner with stakeholders in HO to plan and execute key projects for the store
</b></li><li><b>Create a tailored outreach mindset, support and follow up individually with each Client Advisor on daily basis
</b></li><li><b>Develop team mindset of nurturing relationships with clients, in-store and outside the store. Support in creating personalized experiences, along with corporate stakeholders, that help connect the client to the Bulgari brand and life
</b></li></ul><p><b>Technical Skills
</b></p><ul><li><b>Project Management
</b></li><li><b>Strong analytical skills
</b></li><li><b>Command of Microsoft Office, in particular Excel
</b></li><li><b>Knowledge of CRM systems, SAP CRM, Oracle, SQL Server, MS Access, Database management services
</b></li></ul><p><b>Soft Skills
</b></p><ul><li><b>Customer orientation
</b></li><li><b>Strong business acumen
</b></li><li><b>People skills
</b></li><li><b>Able to translate technical information into understandable opportunities
</b></li><li><b>Flexibility
</b></li></ul><p><b>Key Success Factors:
</b></p><ul><li><b>Client acquisition / recruitment
</b></li><li><b>Deliver exceptional client experiences
</b></li><li><b>High-End Development: Increase sales of high jewelry, watches, and exotic accessories.
</b></li><li><b>Increase education and awareness within the retail team
</b></li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><p><b>This role is available to Saudi and Non-Saudi nationals
</b></p></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>BVLGARI
</i></b><br>
<b>MAISON
</b><br>
</h2><div><b>Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
</b><br>
<b>Through a pioneering vision, the company&rsquo;s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
</b><br>
<b>Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social &amp; Environmental Responsibility and giving back &ndash; to nature and to the community. In 2024 the Maison announced the creation of </b><b><i>Fondazione Bvlgari </i></b><b>, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.</b></div></div></div></div></div></div></div><p></p>

Client Engagement & Experience Specialist - KSA

<div></div><div><div><div><p>Position</p>
<p></p><p><b>BVLGARI</b></p>
<p><b>Private Client Relationship Associate Manager</b></p><p></p>
<p>Job responsibilities</p>
<p></p><p><b>Manage Client Portfolio &amp; Relationships</b></p>
<ul><li>Act as a passionate Brand Ambassador, embodying the Bulgari dream, fostering desire for the brand, and demonstrating exceptional presentation skills and ethics.</li>
<li>Strategically develop and manage a portfolio of top clients, leveraging data analysis in collaboration with the local/regional HE Manager &amp; Client Development teams.</li>
<li>Build and nurture long-term, trust-based relationships with top clients, serving as a reliable advisor and offering exclusive, seamless, and personalized experiences before, during, and after sales.</li>
<li>Drive client retention, elevate engagement, and maximize the development of existing top clients.</li>
<li>Proactively scout, network, identify, and convert new high-potential prospects into long-term clients.</li>
<li>Utilize CRM tools effectively, ensuring a 360&deg; approach to accurate and qualitative client data sharing.</li>
<li>Maximize brand touchpoints&mdash;stores, pop-ups, events, and third-party venues&mdash;to enhance prospect and client engagement.</li>
<li>Collaborate with stakeholders across Corporate, Subsidiary, and Store levels to define and implement strategic client engagement initiatives.</li>
<li>Provide proactive feedback on past client initiatives, contributing insights for continuous improvement.</li>
<li>Identify and express training and coaching needs related to client relationship management.</li>
<li>Continuously enrich knowledge of luxury, art, and culture to offer clients valuable insights.</li>
<li>Share best practices to enhance overall client engagement strategies.</li>
</ul><p><b>Drive High-End Sales &amp; Experience</b></p>
<ul><li>Contribute to defining high-end sales objectives in collaboration with Country, Retail, and Store Directors.</li>
<li>Anticipate client needs, mobilize internal teams, and ensure a seamless high-end sales process.</li>
<li>Lead the sales journey&mdash;from invitation and storytelling to negotiation and deal closure&mdash;by creating a compelling and personalized experience.</li>
<li>Maintain client excitement post-sale by ensuring seamless logistics, customs, and administrative follow-ups.</li>
<li>Uphold the brand&rsquo;s ethics and policies in all interactions and transactions.</li>
<li>Manage after-sales concerns with professionalism and efficiency.</li>
<li>Work closely with internal stakeholders at Corporate, Subsidiary, and Store levels to enhance high-end client engagement.</li>
<li>Leverage all brand touchpoints&mdash;including stores, events, and social spaces&mdash;to strengthen client relationships.</li>
<li>Utilize digital tools such as live streaming, remote sales, and augmented reality to enhance the client experience.</li>
<li>Provide valuable feedback on assortment, tools, processes, and overall client experience improvements.</li>
<li>Share best practices to refine high-end sales strategies.</li>
</ul><p></p>
<p>Profile</p>
<p></p><p><b>Key Skills &amp; Competencies</b></p>
<p><b>Clienteling &amp; Relationship Building</b></p>
<ul><li>A trusted personal advisor approach&mdash;going beyond concierge service to offer personalized recommendations based on deep client knowledge and mutual respect.</li>
<li>Strong social intelligence and etiquette, seamlessly engaging with UHNW individuals while maintaining professionalism and self-awareness.</li>
<li>Ability to build strong relationships not just with clients, but also with their entourage and key decision-makers.</li>
<li>Master the art of conversation, demonstrating social expressiveness, intellectual curiosity, and the ability to captivate clients.</li>
<li>Confidence in engaging with successful, influential individuals without intimidation or subservience.</li>
</ul><p><b>Networking &amp; Prospecting</b></p>
<ul><li>A strategic and structured approach to identifying and engaging UHNW individuals.</li>
<li>Ability to analyze and prioritize contacts, leveraging key relationships to open new business opportunities.</li>
<li>Strong follow-up and persistence, maintaining engagement despite initial barriers.</li>
<li>A compelling personal brand, with adaptability to different social contexts and client scenarios.</li>
<li>Proficiency in using social media for client scouting and relationship-building.</li>
<li>Agility in identifying, engaging, and developing relationships with high-potential prospects.</li>
<li>Effective use of CRM tools to enhance omnichannel engagement and client ownership strategies.</li>
</ul><p><b>Entrepreneurial Mindset &amp; Business Acumen</b></p>
<ul><li>Strong<b> </b>business acumen, leadership, and entrepreneurial drive to create opportunities and establish credibility with high-value clients.</li>
<li>A results-driven mindset, proactively identifying strategies to strengthen client engagement and drive revenue growth.</li>
</ul><p></p>
</div><div><div><div>JOB NUMBER<b>
</b></div><div><h3 class="jobSectionHeader"><b>BULG09141
</b></h3></div><div>COUNTRY / REGION<b>
</b></div><div><h3 class="jobSectionHeader"><b>United Arab Emirates
</b></h3></div><div>CITY<b>
</b></div><div><h3 class="jobSectionHeader"><b>Dubai
</b></h3></div><div>CONTRACT TYPE<b>
</b></div><div><h3 class="jobSectionHeader"><b>Permanent</b></h3></div></div></div></div></div><div></div>

Private Client Relationship Associate Manager

<div></div><div><div><div><p>Position</p>
<p></p><p>Position</p>
<p>
Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.</p>
<p>
In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its next generation of retail professionals to join our magnificent maison:</p><br>
<p></p>
<p><b>
SALES ADMINISTRATOR, RIYADH</b></p><br>
<p></p>
<p><b>
Your Mission</b></p>
<p>
To provide an inspirational, elevated luxurious shopping experience in order to make client dreams come true and maximize every sales opportunity. This will be demonstrated by excellent back of house efficiency, productivity and team spirit by supporting peers and colleagues in the running of the boutique. Demonstrate excellent attention to detail and drive carefully curated KPIs to new heights.</p><p></p>
<p>Job responsibilities</p>
<p></p><p><b>Main Accountabilities:</b></p>
<ul>
<li>Oversee back-office operations including data entry into designated software systems.</li>
<li>Manage product receiving at stores, ensuring accuracy between physical items received and corresponding invoices.</li>
<li>Address any discrepancies or issues with incorrectly received products in collaboration with Commercial Company Administration.</li>
<li>Supervise store stock levels, storage management, and coordinate all inventory-related activities (cycle counts, quarterly inventories, annual audits).</li>
<li>Conduct after-sales service tasks&mdash;managing repairs, liaising with repair centers, organizing shipments for repairs, and maintaining communication flow regarding item repair status to ensure sales staff are well-informed.</li>
<li>Handle tagging processes associated with all items from receipt to repricing.</li>
<li>Serve as the point of contact for IT/system suppliers for hardware/software malfunctions or damages.</li>
<li>Coordinate with suppliers regarding any store maintenance concerns and provide timely updates to the Store Manager.</li>
<li>Purchase orders management</li>
<li>Assist sales staff throughout the entire sales process from client reception to finalizing payments/packaging.</li>
<li>Understand VAT processes and procedures relevant to sales operations.</li>
<li>Assist with e-commerce related tasks including shipping coordination, product labeling, and packaging.</li>
<li>Oversee administrative functions for Marketing events &amp; exhibitions, ensuring that each event aligns with company standards and contributes to our reputation for excellence.</li>
<li>Serve as the primary point of contact between exhibition management and the Middle East and Africa India (MEAI) team to ensure smooth communication and strategic cohesion.</li>
<li>Coordinate new admin processes to be implemented; referent for inventories, adjustments, inversions, mini stock counts&hellip;</li>
<li>The referent for any maintenance issue</li>
<li>The referent for any operation matter related to the store.</li>
<li>The referent for the store suppliers</li>
<li>After-sales products in-store supervision, organization, and flow.</li>
</ul><p></p>
<p>Profile</p>
<p></p><p><b>Technical Skills:</b></p>
<ul>
<li>In-depth knowledge of the luxury business sector.</li>
<li>Proficient selling skills tailored for luxury goods.</li>
<li>Familiarity with store procedures and operational processes within a luxury retail context.</li>
<li>Expertise in CRM techniques and tools utilized within the luxury retail industry.</li>
<li>Proficiency in store operation applications such as Beanstore, Gemini CRM systems SAP Excel etc.</li>
</ul>
<p><b>Soft Skills:</b></p>
<ul>
<li><p>Strong customer orientation with an emphasis on providing exceptional service experiences.</p>
</li>
<li><p>Demonstrated flexibility capable of adapting to evolving business needs.</p>
</li>
<li><p>Unwavering integrity &amp; trustworthiness reflecting Bulgari's values.</p>
</li>
<li><p>Excellent communication skills that facilitate clear and effective exchanges with both customers</p>
<p>
Proactive problem-solving abilities</p>
<p>
A collaborative mindset</p>
<p>
Leadership</p>
<p>
Time Management</p>
</li>
</ul><p><b>Role Competencies &amp; Experience:</b></p>
<p>
The successful candidate will have 3&ndash;5 years' experience in a comparable position either at Bulgari or another company specializing in luxury product sales. This role demands someone who can embody our brand&rsquo;s reputation for quality both internally among colleagues and externally when interacting with our esteemed clientele.</p><p></p>
</div><div><div><div>JOB NUMBER<b>
</b></div><div><h3 class="jobSectionHeader"><b>BULG09087
</b></h3></div><div>COUNTRY / REGION<b>
</b></div><div><h3 class="jobSectionHeader"><b>Saudi Arabia
</b></h3></div><div>CITY<b>
</b></div><div><h3 class="jobSectionHeader"><b>Riyadh
</b></h3></div><div>CONTRACT TYPE<b>
</b></div><div><h3 class="jobSectionHeader"><b>Permanent</b></h3></div></div></div></div></div><div></div>

SALES ADMINISTRATOR

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p><b>Mission
</b></p><p><b>Step into a high-impact role where strategy meets adventure.
</b><br>
We're looking for a dynamic professional to <b>take the lead on our Middle East Travel Retail accounts </b>, shaping customer strategies and driving performance. You&rsquo;ll be at the heart of a fast-paced, international business&mdash; <b>responsible for growing sales, boosting market share, and expanding our brand footprint across key travel retail channels </b>.<br>
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><p><b>Commercial Strategy </b>:
</p><ul><li>Problem solving applied to complex and ever-changing situations implying innovative concepts and solutions
</li><li>Assessing and scouting the market of reference
</li><li>Propose plans and programs to find new business opportunities in the area/market of reference.
</li><li>Develop and implement the sales strategy per client across the Region.
</li><li>Brand visibility management: spaces negotiation, promotional bookings, coordination media booking,
</li><li>Manage prospect and customer data to provide market expertise, sales performance, product/marketing recommendations
</li>Protect brand positioning and improve brand ranking in the Point of sales (POS).<br>
<li>
</li></ul><p></p><p><b>Account Management:
</b></p><ul><li>Manage clients across 10 countries with different clients&rsquo; typologies (Airports, Airlines, Border Shops, Downtown shops, etc.) from international operators to local independent actors.
</li><li>Strengthen positions with Top clients, develop destination airports and source additional growth from new potentials and to work in collaboration with the Bulgari Marketing team to support sales
</li><li>Negotiate and effectively plan marketing activities by location, in agreement with local partners and marketing, within the allocated support budget.
</li><li>Perform presentation in the area/market of reference to operators/distributors.
</li><li>Build, maintain and improve relationship with partners.
</li><li>Assess Points of Sales compliance to Bulgari guidelines (visual merchandising, store layouts etc.)
</li><li>Successfully manage negotiation of commercial conditions
</li>Proactively monitor order process and local stock issues<br>
<li>
</li></ul><p></p><p><b>Budgeting Reporting:
</b></p><ul><li>Strictly monitor support budget expenses and create relative purchase orders.
</li><li>Manage all activities related to accounts receivables.
</li><li>P&amp;L management per account/POS, A&amp;P monitoring per client
</li><li>Perform presentations in the area/market of reference.
</li><li>Update internal analysis/reporting
</li></ul><p></p><p><b>Team Management:
</b></p><ul><li>Manage hiring process of beauty advisors and negotiate with external agencies their contract coach and motivate sales team (field supervisor/beauty advisors)
</li><li>Coordination with Regional trainer to train and develop the sales team, sales seminar organization
</li>Responsible for the close management of 35 Bulgari Beauty Advisors<br>
<li>
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><ul><li>Business studies and significant experience in sales activities (4 - 6 years, preferably in luxury brand companies) and some international exposure within a similar Luxury Market. Previous perfumes experience is essential
</li><li>Knowledge and understanding of the market competitors, luxury business etc.
</li><li>Entrepreneurial and economical skills with outstanding negotiation skills
</li><li>Knowledge of contractual and legal issues regarding the market of reference
</li><li>Organization, Planning, Analysis and Innovation skills
</li><li>Leadership, Initiative and Communication with Excellent presentation skills
</li></ul></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>BVLGARI
</i></b><br>
<b>MAISON
</b><br>
</h2><div>Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
<br>
Through a pioneering vision, the company&rsquo;s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
<br>
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social &amp; Environmental Responsibility and giving back &ndash; to nature and to the community. In 2024 the Maison announced the creation of <i>Fondazione Bvlgari </i>, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.</div></div></div></div></div></div></div><p></p>

Area Sales Manager, Travel Retail - Middle East (Bvlgari Parfums)

<div></div><div><div><div><p>Position</p>
<p></p><p>We are looking for a dynamic and detail-oriented Retail Associate Manager to join our Middle East team at Bulgari Parfums. This role will oversee both Domestic Market and Travel Retail operations, ensuring all retail spaces are aligned with global brand guidelines and delivering an exceptional customer experience. The Retail Associate Manager will play a key role in managing store operations, optimizing visual merchandising, supporting sales teams, leading CAPEX projects, and driving sales performance.</p><p></p>
<p>Job responsibilities</p>
<p></p><p><b>Retail Excellence &amp; Brand Consistency</b></p>
<ul>
<li>Ensure all points of sale adhere to Bulgari&rsquo;s brand guidelines, from merchandising to customer experience.</li>
<li>Conduct regular store visits and audits to maintain high operational and visual standards.</li>
<li>Provide feedback and action plans to enhance the customer journey and brand visibility.</li>
<li>Act as the key liaison between Dubai headquarters and local teams, ensuring seamless execution of corporate strategies.</li>
<li>Closely monitor stock levels to prevent shortages or overstocking, ensuring a seamless customer experience and optimal inventory management.</li>
</ul>
<p><b>Sales Team Support &amp; People Management</b></p>
<ul>
<li>Support sales teams and commercial managers in recruiting, onboarding, and training retail staff (Beauty Advisors, Promoters, and Supervisors).</li>
<li>Oversee staff planning, including vacation schedules, ensuring optimal store coverage.</li>
<li>Manage uniform distribution and compliance to maintain brand image and consistency.</li>
<li>Work closely with the training team to ensure sales associates are knowledgeable and equipped to deliver top-tier service and excellency.</li>
<li>Provide ongoing coaching to sales associates on the unique selling points of Bulgari fragrances, empowering them to effectively differentiate our products and drive sales.</li>
</ul>
<p><b>Merchandising &amp; New Launch Implementation</b></p>
<ul>
<li>Oversee the execution of visual merchandising updates across all stores, ensuring compliance with Bulgari&rsquo;s global standards.</li>
<li>Lead &amp; anticipate the implementation of new product launches, ensuring timely and impactful displays.</li>
<li>Collaborate with marketing teams to optimize in-store animations and activations.</li>
<li>Ensure proper stock presentation and that testers, samples, and POS materials are well-maintained.</li>
<li>Manage tester and sample inventory effectively, ensuring availability for customer interaction while minimizing waste and adhering to budgetary guidelines.</li>
<li>Proactively negotiate for additional display space during key promotional periods to maximize brand visibility and drive sales.</li>
</ul>
<p><b>CAPEX &amp; Store Development</b></p>
<ul>
<li>Manage store renovations, openings, and refurbishments, ensuring alignment with brand guidelines.</li>
<li>Act as the main point of contact between local teams and headquarters&rsquo; design team for store concept approvals.</li>
<li>Source and evaluate suppliers for store fittings, negotiating the best pricing and timelines.</li>
<li>Oversee budgeting and cost management for CAPEX projects, ensuring efficient investment and execution</li>
</ul>
<p><b>Cross-functional Collaboration &amp; Reporting</b></p>
<ul>
<li>Work closely with Sales, Marketing, Training, and Operations teams to enhance store performance.</li>
<li>Provide regular reports on retail execution, competitor benchmarking, and areas of improvement.</li>
<li>Monitor KPI performance, identifying opportunities to boost conversion rates and sales per store.</li>
<li>Monitor and strive to achieve retail sales plans by door, proactively identifying and addressing any potential shortfalls.</li>
<li>Develop strategies to improve the ranking of Bulgari Parfums' core brands within each point of sale.</li>
<li>Analyze the performance of promotional activities, providing insights and recommendations for optimizing future campaigns to maximize ROI.</li>
<li>Collaborate with the Regional Manager to develop and implement strategic seasonal promotional plans, aligned with the corporate calendar, to drive sales and brand awareness.</li>
<li>Share insights on market trends, competitor activities, and customer preferences with the sales, marketing, and product development teams to inform strategic decision-making.</li>
</ul><p></p>
<p>Profile</p>
<p></p><ul><li>5+ years of experience in retail operations, preferably in luxury beauty, fragrance, or fashion.</li>
<li>Strong knowledge of Travel Retail and Domestic Market dynamics in the Middle East.</li>
<li>Excellent organizational and project management skills with a keen eye for detail.</li>
<li>Strong interpersonal skills with experience in team management and training support.</li>
<li>Ability to manage multiple projects (store openings, CAPEX, merchandising) while meeting strict deadlines.</li>
<li>Proficiency in MS Office (Excel, PowerPoint) and knowledge of retail analytics tools.</li>
<li>Fluent in English; Arabic is a plus.</li>
<li>Willingness to travel frequently across the region.</li>
</ul><p></p>
</div><div><div><div>JOB NUMBER<b>
</b></div><div><h3 class="jobSectionHeader"><b>BULG09217
</b></h3></div><div>COUNTRY / REGION<b>
</b></div><div><h3 class="jobSectionHeader"><b>United Arab Emirates
</b></h3></div><div>CITY<b>
</b></div><div><h3 class="jobSectionHeader"><b>Dubai
</b></h3></div><div>CONTRACT TYPE<b>
</b></div><div><h3 class="jobSectionHeader"><b>Permanent</b></h3></div></div></div></div></div><div></div>

Retail Associate Manager

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p>We are looking for a dynamic and detail-oriented Retail Associate Manager to join our Middle East team at Bulgari Parfums. This role will oversee both Domestic Market and Travel Retail operations, ensuring all retail spaces are aligned with global brand guidelines and delivering an exceptional customer experience. The Retail Associate Manager will play a key role in managing store operations, optimizing visual merchandising, supporting sales teams, leading CAPEX projects, and driving sales performance.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><p><b>Retail Excellence &amp; Brand Consistency
</b></p><ul><li>Ensure all points of sale adhere to Bulgari&rsquo;s brand guidelines, from merchandising to customer experience.
</li><li>Conduct regular store visits and audits to maintain high operational and visual standards.
</li><li>Provide feedback and action plans to enhance the customer journey and brand visibility.
</li><li>Act as the key liaison between Dubai headquarters and local teams, ensuring seamless execution of corporate strategies.
</li><li>Closely monitor stock levels to prevent shortages or overstocking, ensuring a seamless customer experience and optimal inventory management.
</li></ul><p><b>Sales Team Support &amp; People Management
</b></p><ul><li>Support sales teams and commercial managers in recruiting, onboarding, and training retail staff (Beauty Advisors, Promoters, and Supervisors).
</li><li>Oversee staff planning, including vacation schedules, ensuring optimal store coverage.
</li><li>Manage uniform distribution and compliance to maintain brand image and consistency.
</li><li>Work closely with the training team to ensure sales associates are knowledgeable and equipped to deliver top-tier service and excellency.
</li><li>Provide ongoing coaching to sales associates on the unique selling points of Bulgari fragrances, empowering them to effectively differentiate our products and drive sales.
</li></ul><p><b>Merchandising &amp; New Launch Implementation
</b></p><ul><li>Oversee the execution of visual merchandising updates across all stores, ensuring compliance with Bulgari&rsquo;s global standards.
</li><li>Lead &amp; anticipate the implementation of new product launches, ensuring timely and impactful displays.
</li><li>Collaborate with marketing teams to optimize in-store animations and activations.
</li><li>Ensure proper stock presentation and that testers, samples, and POS materials are well-maintained.
</li><li>Manage tester and sample inventory effectively, ensuring availability for customer interaction while minimizing waste and adhering to budgetary guidelines.
</li><li>Proactively negotiate for additional display space during key promotional periods to maximize brand visibility and drive sales.
</li></ul><p><b>CAPEX &amp; Store Development
</b></p><ul><li>Manage store renovations, openings, and refurbishments, ensuring alignment with brand guidelines.
</li><li>Act as the main point of contact between local teams and headquarters&rsquo; design team for store concept approvals.
</li><li>Source and evaluate suppliers for store fittings, negotiating the best pricing and timelines.
</li><li>Oversee budgeting and cost management for CAPEX projects, ensuring efficient investment and execution
</li></ul><p><b>Cross-functional Collaboration &amp; Reporting
</b></p><ul><li>Work closely with Sales, Marketing, Training, and Operations teams to enhance store performance.
</li><li>Provide regular reports on retail execution, competitor benchmarking, and areas of improvement.
</li><li>Monitor KPI performance, identifying opportunities to boost conversion rates and sales per store.
</li><li>Monitor and strive to achieve retail sales plans by door, proactively identifying and addressing any potential shortfalls.
</li><li>Develop strategies to improve the ranking of Bulgari Parfums' core brands within each point of sale.
</li><li>Analyze the performance of promotional activities, providing insights and recommendations for optimizing future campaigns to maximize ROI.
</li><li>Collaborate with the Regional Manager to develop and implement strategic seasonal promotional plans, aligned with the corporate calendar, to drive sales and brand awareness.
</li><li>Share insights on market trends, competitor activities, and customer preferences with the sales, marketing, and product development teams to inform strategic decision-making.
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><ul><li>5+ years of experience in retail operations, preferably in luxury beauty, fragrance, or fashion.
</li><li>Strong knowledge of Travel Retail and Domestic Market dynamics in the Middle East.
</li><li>Excellent organizational and project management skills with a keen eye for detail.
</li><li>Strong interpersonal skills with experience in team management and training support.
</li><li>Ability to manage multiple projects (store openings, CAPEX, merchandising) while meeting strict deadlines.
</li><li>Proficiency in MS Office (Excel, PowerPoint) and knowledge of retail analytics tools.
</li><li>Fluent in English; Arabic is a plus.
</li><li>Willingness to travel frequently across the region.
</li></ul></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>BVLGARI
</i></b><br>
<b>MAISON
</b><br>
</h2><div>Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
<br>
Through a pioneering vision, the company&rsquo;s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
<br>
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social &amp; Environmental Responsibility and giving back &ndash; to nature and to the community. In 2024 the Maison announced the creation of <i>Fondazione Bvlgari </i>, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.</div></div></div></div></div></div></div><p></p>

Retail Associate Manager - Middle East (Bvlgari Parfums)

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><h3 class="jobSectionHeader"><b>BVLGARI
</b></h3><h3 class="jobSectionHeader"><b>Private Client Relationship Associate Manager
</b></h3></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><h4 class="jobSectionHeader"><b>Manage Client Portfolio &amp; Relationships
</b></h4><ul><li>Act as a passionate Brand Ambassador, embodying the Bulgari dream, fostering desire for the brand, and demonstrating exceptional presentation skills and ethics.
</li><li>Strategically develop and manage a portfolio of top clients, leveraging data analysis in collaboration with the local/regional HE Manager &amp; Client Development teams.
</li><li>Build and nurture long-term, trust-based relationships with top clients, serving as a reliable advisor and offering exclusive, seamless, and personalized experiences before, during, and after sales.
</li><li>Drive client retention, elevate engagement, and maximize the development of existing top clients.
</li><li>Proactively scout, network, identify, and convert new high-potential prospects into long-term clients.
</li><li>Utilize CRM tools effectively, ensuring a 360&deg; approach to accurate and qualitative client data sharing.
</li><li>Maximize brand touchpoints&mdash;stores, pop-ups, events, and third-party venues&mdash;to enhance prospect and client engagement.
</li><li>Collaborate with stakeholders across Corporate, Subsidiary, and Store levels to define and implement strategic client engagement initiatives.
</li><li>Provide proactive feedback on past client initiatives, contributing insights for continuous improvement.
</li><li>Identify and express training and coaching needs related to client relationship management.
</li><li>Continuously enrich knowledge of luxury, art, and culture to offer clients valuable insights.
</li><li>Share best practices to enhance overall client engagement strategies.
</li></ul><h4 class="jobSectionHeader"><b>Drive High-End Sales &amp; Experience
</b></h4><ul><li>Contribute to defining high-end sales objectives in collaboration with Country, Retail, and Store Directors.
</li><li>Anticipate client needs, mobilize internal teams, and ensure a seamless high-end sales process.
</li><li>Lead the sales journey&mdash;from invitation and storytelling to negotiation and deal closure&mdash;by creating a compelling and personalized experience.
</li><li>Maintain client excitement post-sale by ensuring seamless logistics, customs, and administrative follow-ups.
</li><li>Uphold the brand&rsquo;s ethics and policies in all interactions and transactions.
</li><li>Manage after-sales concerns with professionalism and efficiency.
</li><li>Work closely with internal stakeholders at Corporate, Subsidiary, and Store levels to enhance high-end client engagement.
</li><li>Leverage all brand touchpoints&mdash;including stores, events, and social spaces&mdash;to strengthen client relationships.
</li><li>Utilize digital tools such as live streaming, remote sales, and augmented reality to enhance the client experience.
</li><li>Provide valuable feedback on assortment, tools, processes, and overall client experience improvements.
</li><li>Share best practices to refine high-end sales strategies.
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><h3 class="jobSectionHeader"><b>Key Skills &amp; Competencies
</b></h3><h4 class="jobSectionHeader"><b>Clienteling &amp; Relationship Building
</b></h4><ul><li>A trusted personal advisor approach&mdash;going beyond concierge service to offer personalized recommendations based on deep client knowledge and mutual respect.
</li><li>Strong social intelligence and etiquette, seamlessly engaging with UHNW individuals while maintaining professionalism and self-awareness.
</li><li>Ability to build strong relationships not just with clients, but also with their entourage and key decision-makers.
</li><li>Master the art of conversation, demonstrating social expressiveness, intellectual curiosity, and the ability to captivate clients.
</li><li>Confidence in engaging with successful, influential individuals without intimidation or subservience.
</li></ul><h4 class="jobSectionHeader"><b>Networking &amp; Prospecting
</b></h4><ul><li>A strategic and structured approach to identifying and engaging UHNW individuals.
</li><li>Ability to analyze and prioritize contacts, leveraging key relationships to open new business opportunities.
</li><li>Strong follow-up and persistence, maintaining engagement despite initial barriers.
</li><li>A compelling personal brand, with adaptability to different social contexts and client scenarios.
</li><li>Proficiency in using social media for client scouting and relationship-building.
</li><li>Agility in identifying, engaging, and developing relationships with high-potential prospects.
</li><li>Effective use of CRM tools to enhance omnichannel engagement and client ownership strategies.
</li></ul><h4 class="jobSectionHeader"><b>Entrepreneurial Mindset &amp; Business Acumen
</b></h4><ul><li>Strong business acumen, leadership, and entrepreneurial drive to create opportunities and establish credibility with high-value clients.
</li><li>A results-driven mindset, proactively identifying strategies to strengthen client engagement and drive revenue growth.
</li></ul></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>BVLGARI
</i></b><br>
<b>MAISON
</b><br>
</h2><div>Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
<br>
Through a pioneering vision, the company&rsquo;s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
<br>
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social &amp; Environmental Responsibility and giving back &ndash; to nature and to the community. In 2024 the Maison announced the creation of <i>Fondazione Bvlgari </i>, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.</div></div></div></div></div></div></div><p></p>

<div></div><div><div><div><p>Position</p>
<p></p><p><b>CLIENT ADVISOR AND SALES SUPPORT (ABU DHABI)</b></p>
<p><b>
Your Mission</b></p>
<p>
To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets.</p><p></p>
<p>Job responsibilities</p>
<p></p><p><b>Accountabilities
</b></p><ul><li>Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service and never let the customer leave with a bad impression.</li>
<li>Listen and understand clients&rsquo; needs, providing customized advice and introducing them to the discovery of the Brand.</li>
<li>Establish and develop relationship with existing clients and engage new customers to the brand.</li>
<li>Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver an unique shopping experience.</li>
<li>Contribute to the store and service KPIs achievement</li>
<li>Register clients&rsquo; data in the dedicated system for future contact, personalized CRM actions and client development purposes.</li>
<li>Perform all CRM one to one activities as per Store Manager indications, including CRM AFSS (ex. follow up on watch maintenance).</li>
<li>Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.).</li>
<li>Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.</li>
<li>Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored</li>
<li>Perform on-line training modules and participate to defined training sessions in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security, systems&hellip;)</li></ul><br>
<p></p>
<p>Profile</p>
<p></p><p>The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 to 5 years sales experience within Bulgari or a similar role within luxury/fashion brand. Customer Relationship Management techniques experience is also ideal. Proficiency in English written, and verbal is essential
</p><p>To succeed within this role, you should hold strong High Jewelry experience as well as customer service and negotiation skills. You should work with integrity and respect to ensure operational effectiveness. Strong business awareness and the ability to network to enhance and build your client base is essential. Knowledge of Bulgari products, selling skills and store procedures is also required.</p><p></p>
</div><div><div><div>JOB NUMBER<b>
</b></div><div><h3 class="jobSectionHeader"><b>BULG08820
</b></h3></div><div>COUNTRY / REGION<b>
</b></div><div><h3 class="jobSectionHeader"><b>United Arab Emirates
</b></h3></div><div>CITY<b>
</b></div><div><h3 class="jobSectionHeader"><b>Abu Dhabi
</b></h3></div><div>CONTRACT TYPE<b>
</b></div><div><h3 class="jobSectionHeader"><b>Permanent</b></h3></div></div></div></div></div><div></div>

Client Advisor & Sales Support (Abu Dhabi)

<div></div><div><div><div><p>Position</p>
<p></p><p><b>Mission</b></p>
<p><b>
Step into a high-impact role where strategy meets adventure.</b><br>
We're looking for a dynamic professional to <b>take the lead on our Middle East Travel Retail accounts</b>, shaping customer strategies and driving performance. You&rsquo;ll be at the heart of a fast-paced, international business&mdash;<b>responsible for growing sales, boosting market share, and expanding our brand footprint across key travel retail channels</b>.</p><br>
<p></p>
<p>Job responsibilities</p>
<p></p><p><b>Commercial Strategy</b>:</p>
<ul>
<li>Problem solving applied to complex and ever-changing situations implying innovative concepts and solutions</li>
<li>Assessing and scouting the market of reference</li>
<li>Propose plans and programs to find new business opportunities in the area/market of reference.</li>
<li>Develop and implement the sales strategy per client across the Region.</li>
<li>Brand visibility management: spaces negotiation, promotional bookings, coordination media booking,</li>
<li>Manage prospect and customer data to provide market expertise, sales performance, product/marketing recommendations</li>
<li>Protect brand positioning and improve brand ranking in the Point of sales (POS).</li></ul><br>
<p></p>
<p><b>
Account Management:
</b></p><ul><li>Manage clients across 10 countries with different clients&rsquo; typologies (Airports, Airlines, Border Shops, Downtown shops, etc.) from international operators to local independent actors.</li>
<li>Strengthen positions with Top clients, develop destination airports and source additional growth from new potentials and to work in collaboration with the Bulgari Marketing team to support sales</li>
<li>Negotiate and effectively plan marketing activities by location, in agreement with local partners and marketing, within the allocated support budget.</li>
<li>Perform presentation in the area/market of reference to operators/distributors.</li>
<li>Build, maintain and improve relationship with partners.</li>
<li>Assess Points of Sales compliance to Bulgari guidelines (visual merchandising, store layouts etc.)</li>
<li>Successfully manage negotiation of commercial conditions</li>
<li>Proactively monitor order process and local stock issues</li></ul><br>
<p></p>
<p><b>
Budgeting Reporting:
</b></p><ul><li>Strictly monitor support budget expenses and create relative purchase orders.</li>
<li>Manage all activities related to accounts receivables.</li>
<li>P&amp;L management per account/POS, A&amp;P monitoring per client</li>
<li>Perform presentations in the area/market of reference.</li>
<li>Update internal analysis/reporting</li>
</ul>
<p></p><p><b>Team Management:</b></p>
<ul>
<li>Manage hiring process of beauty advisors and negotiate with external agencies their contract coach and motivate sales team (field supervisor/beauty advisors)</li>
<li>Coordination with Regional trainer to train and develop the sales team, sales seminar organization</li>
<li>Responsible for the close management of 35 Bulgari Beauty Advisors</li></ul><br>
<p></p>
<p>Profile</p>
<p></p><ul><li>Business studies and significant experience in sales activities (4 - 6 years, preferably in luxury brand companies) and some international exposure within a similar Luxury Market. Previous perfumes experience is essential</li>
<li>Knowledge and understanding of the market competitors, luxury business etc.</li>
<li>Entrepreneurial and economical skills with outstanding negotiation skills</li>
<li>Knowledge of contractual and legal issues regarding the market of reference</li>
<li>Organization, Planning, Analysis and Innovation skills</li>
<li>Leadership, Initiative and Communication with Excellent presentation skills</li>
</ul><p></p>
</div><div><div><div>JOB NUMBER<b>
</b></div><div><h3 class="jobSectionHeader"><b>BULG09220
</b></h3></div><div>COUNTRY / REGION<b>
</b></div><div><h3 class="jobSectionHeader"><b>United Arab Emirates
</b></h3></div><div>CITY<b>
</b></div><div><h3 class="jobSectionHeader"><b>Dubai
</b></h3></div><div>CONTRACT TYPE<b>
</b></div><div><h3 class="jobSectionHeader"><b>Permanent</b></h3></div></div></div></div></div><div></div>

Area Sales Manager, Travel Retail

Join Bulgari and explore 11 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.