assistant front office manager

Hilton

<div>
 An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
 </li>
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 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
 </li>
 <li>
 Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Front Office within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
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 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
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 <li>
 Flexibility to respond to a variety of work situations
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 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>
 <div id='job-id'>Job Id: MiRQ1rWgStxcr8nHoDyTuODz5naF9DZj22UWz3mizX5GSaDWtYaaPXKjcuKpeP/9Jlk8pqTJqzFMr2k7hBZEdvw8WRGuyhcS5r2177s1n80Nm8IrCiJjK3B71LwSN+CcOmsmbKZin9001J0AcJ3EeoZNMRanRszB8PwYIKeIBWhVkmAOIkeIXNIFMI/IAO8b6JBvffaWYiN493KTOlicMLZwz1KG</div>

Assistant Front Office Manager

Alila Hotels

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done.Alila employees always find new ways to look after the business, their guests, and their colleagues.Within this, the key responsibilities for this position are:
 
 
 
 Planning and Organising:
 
 
 
 <ul>
 <li>
 Assist the preparation of the Front Office team budget.
 </li>
 <li>
 Plan and implement training plans for all Front Office employees.Conduct regular associate training, and monitor its success.This will involve training in both IT systems and guest-service procedures.
 </li>
 <li>
 Maintain full knowledge of the Property Management and Call Centre computer systems.
 
 
 </li>
 </ul>
 
 Job Profile
 
 
 
 <ul>
 <li>
 Ensure to have good leadership skills and communication skills
 </li>
 <li>
 Ensure to have 2 years similar experience in 5 start resorts.
 </li>
 <li>
 Good computer and writing skills.
 </li>
 <li>
 Previous Opera experience
 
 
 </li>
 </ul>
 
 Job Specifications
 
 
 
 <ul>
 <li>
 Supervise the functioning of all departmental employees and facilities.
 </li>
 <li>
 Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
 </li>
 <li>
 Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.Continue to capture best current practice in new LSOPs relating to front office operation.
 </li>
 <li>
 Drive the implementation of all sales and promotional programmes of the hotel.Take personal responsibility for driving Upselling within the property .
 </li>
 <li>
 Monitor daily arrivals and action as appropriate for any VIP or special request.Liaise with housekeeping, room service and guest relations where necessary to complete the action.
 </li>
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 Block the rooms accordingly for next three days arrivals.
 </li>
 <li>
 Develop and maintain a motivational working environment within the department.
 </li>
 <li>
 Provide coaching and counseling, support and guidance to the associates as required.
 </li>
 <li>
 Ensure Team members are up-to-date with current information and data of the hotel products and services including room types, rates, features and facilities, food and beverage outlets &amp; promotions, spa and health club, and other services and facilities .
 </li>
 <li>
 Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
 </li>
 <li>
 Provide assistance to local representatives of tour operators and travel agencies.
 </li>
 <li>
 Assist Villa operations manager and guest relation Manager on daily operations.
 </li>
 <li>
 Inspect all Front Office areas to ensure all areas are up to standard.
 
 
 </li>
 </ul>
 
 How You Can Succeed In This Role
 
 
 
 Within Alila Hinu Bay, the top-performing people who do this job always demonstrate the following attitude:
 
 
 <ul>
 <li>
 Working with Others:
 </li>
 <li>
 They always try to anticipate and exceed the needs of customers and colleagues
 </li>
 <li>
 They use their own initiative and good judgement to solve problems in a calm and efficient way
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 They enjoy working with others to achieve common goals.They volunteer as required to ensure the success of the team
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 They act with personal professionalism and integrity at all times
 </li>
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 Taking Responsibility:
 </li>
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 They always conduct business honestly and fairly.They keep sensitive information confidential.
 </li>
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 They can prioritise their workload effectively and be organised and structured at work
 </li>
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 They manage their time and pay attention to detail.They know their jobs, and are able to work without close supervision.
 </li>
 <li>
 They display a positive attitude, even under pressure.They personally check their work to ensure its accuracy.
 </li>
 <li>
 Delivering Results:
 </li>
 <li>
 They are committed to meeting and exceeding all performance standards
 </li>
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 They constantly look to develop their own professional skills and abilities
 </li>
 <li>
 They perform job tasks in line with established policies and procedures
 </li>
 <li>
 They always try to provide a top-quality experience to all our guests.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: MY9EFngveDnO8NriQqt3l1u92j7ZZcBQx6pKYiVtnFxTXtdL/d/8HCbxYxOQrILb1V0QwEl8qI7Vht7BRcFsW9ZmF0nMJi3tUclq54Te4kZnSNAsyGkETAGjeZ1bpO5fihYHhk6ytV01aQ==</div>

Marriott International

<div>Additional Information 
Job Number25115913 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Wathba a Luxury Collection Desert Resort &amp; Spa Abu Dhabi, Al Wathba South, Abu Dhabi, United Arab Emirates, United Arab Emirates, 56620 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div> <div id='job-id'>Job Id: JXFN2Bz1f8ZV3lLrJmUfkkQYC9kqo4WuFYCifrrvU0z9/Gh1cjf5LiW/0vGqXe5tX3Ow8GN0nDp5obqzKeDZ+ZAdHtp5aRIdLGAhIryX9k2QOCp29Z9ZrlYYhgE+b4zTGWXc8OlKqfdUifHMmPQUubv+69taw/TGQi2EAOmO5qskp6nMU279yK18MicF5HQyN/KE/v4RMp5K2QUxA1SkmNSM</div>

<div>Additional Information 
Job Number25109682 
Job CategoryRooms &amp; Guest Services Operations 
LocationLapita Dubai Parks and Resorts Autograph Collection, Dubai Parks &amp; Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div> <div id='job-id'>Job Id: 56IZ0UsPWYv0A2UtzEHZ8nS8KVh/nQkfQe0pgueqHBtjBJV2F+67L0XV4EAavfFEsAYqxKCrCtC8IIKwHiyhdHn9SaSrveKxg5vyhj81M4svUXuPTNuEckJykbq5gKRvL7DV952Kbiv8F9S42jr39JvYZNqBKGIT0R6mksfDo/PuWXS0QHE3OkfV2rj5d0m+Gyv4tqI0S4iogB+Kalxg/H74</div>

Hyatt

<div><div>Summary<div>
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

 The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.</div></div><div>
Qualifications<div>
Must be a Russian speaker

Minimum 2 years work experience as a Supervisor or senior Guest Service Officer in a Telephone Department.

Well developed communication, telephone and customer relations Skills.

Computer skills in the use of MS Office, email, Opera and PABX Systems will be an asset.</div></div></div> <div id='job-id'>Job Id: M8m3lzmGekoL+svExlLRr+87aaVJrO+glRjas1BRS+IRg9kDDyr4lf02AtihD9m1/6lZDnRou4bgWUUPeoUW9i4rTdqOYgxDPyFLaEFRtirVr2hjAXAPd9+LaA==</div>

ASSISTANT MANAGER - FRONT OFFICE (RUSSIAN SPEAKER))

Accor

<div><div>Company Description</div> 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.<div> 
Job Description</div><ul><li> 
Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.</li><li>
Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.</li><li>
Participates in the development, implementation and review of the policies, procedures, practices and standards.</li><li>
Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments.</li><li>
Recommends changes in methods, equipment or Employees so as to improve departmental standards and productivity.</li><li>
Assist Front Office Manager monitors key performance indicators for the department and takes corrective action liaise with the F.O Mgr.</li><li>
Ensures adherence to company and hotel policies by all departmental employees.</li><li>
Ensures norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.)</li><li>
efficiently followed and monitored so as to ensure maximum comfort levels.</li><li>
Monitors billing procedures to ensure accurate payment thereby maximizing organizational profitability.</li><li>
Ensures adherence to all statutory requirements by the Front Office.</li><li>
Ensures all front Office documents &amp; records are maintained as per operational/ organizational requirements.</li><li>
Ensures all Front Office areas are neatly maintained at all times as per norms, hygiene, and efficiency, cleanliness and safety standards.</li><li>
Responsible for the efficient handling of all the Room Reservations &amp; their processing thereafter.</li><li>
Conduct Briefing Sessions regularly.</li><li>
Familiarity with all Front Desk and Cashiering functions.</li><li>
Responsibility towards guest ledger, long stays guests and pay masters.</li><li>
Greet and welcome VIP guests upon their arrival and escort them to their rooms.</li><li>
Identifies training needs, plans activities and oversees their implementations for all FO sections.</li><li>
Assist in the preparation of the annual budget and manning guide and manages within budgetary guidelines.</li></ul><div> 
Qualifications</div> 
University Degree in Hotel Management, minimum 3 years in a similar role with a five star hotel.</div> <div id='job-id'>Job Id: Smw8YwqyQbaHezFHYC/gVfE3yiByRH+V6gUP+0JGRlLP0a48Br19g46AHCtbcIDuPriu3NDA1o1Ke/UzP890fTqbRL25WWEFGTsVH6eySMhZJ7gzbjsgG3Lek1SpQCQUDA4lEuTU7IL5wDqMnDuT7SCB6YyaPaIKltARNRSWSk4WI9wwVwk4w72gBU9spoBUP+7GEogX6Cm8XptdMZI0wFhdEcp82aJDL2MOvDzM9ScKepdrTJU9</div>

Assıstant Front Office Manager (Saudi Nationals Only)

Mansa Hospitality

<div>Home2 Suites in Athens, AL is looking for one front office manager to join our 5 person strong team. We are located on 15763 Braly Blvd. Our ideal candidate is attentive, ambitious, and hard-working. 
Our ideal candidate is attentive, punctual, hard-working, and has a minimum of 5 years exeperience working in a hotel.
Responsibilities
1.Supervises front office team members.
2.Reviews daily front office procedures and assures proper transmission of all necessary reportingto Management team.
3.Ensures proper training programs and procedures are in place in conjunction with the GeneralManager and according to company standards.
4.Responsible for proper administration of keys.
5.Responsible for knowing hotel emergency procedures.
6.Manages inventory and assists General Manager with budget control.
7.Inspects all departments daily.
8.Interviews and hires front desk employees following Company standards and procedures.
9.Conducts employee discipline with regard front desk personnel.
10.Ensures proper uniform standards are in place in department.
11.Accommodates guest special requests.
12.Responsible for knowing area attractions and services in order to accommodate guest&rsquo;s needs.
13.Responsible for knowing Holiday Inn Express services and amenities in order to accommodateguest&rsquo;s needs.
14.Reviews room inventory with sales and assist in selling strategies to maximize room revenue.
15.Monitors tracking of leads and results. Follows up with General Manager to ensure that leadsare actively managed and followed up on.
16.Takes ownership of sales when GM is not available.
17.Assists GM in maintaining accounts.
18.Responsible for helping coach, train and motivate all members of the in-hotel team on theirroles.
19.Ensures team member attitudes of attentiveness in meeting guest&rsquo;s needs.
20.Oversees the daily operations of the hotel in the absence of the General Manager.
Qualifications
Minimum 3 years of experience working in hotel as Front Office Manager with IHG, Hilton, or Marriott 
We are looking forward to reading your application. 
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg &amp; data rates may apply. 
 
Powered by Homebase. Free employee scheduling, time clock and hiring tools.</div> <div id='job-id'>Job Id: orm/Jg/t4mYRZF+ftFQje6pB1i9MYLDeSQ+wTpFRpF4ecg4n4tyQuWvwraEDBJSjbYrizBoPMOUbrCbUDGDMVFA9L44er7iVoXqc5IctmIEPB3zXaKZP9PiN+CIJT/Vi+lb34RWiucZoJlbh4aF5WgOKfvynTuc=</div>

Front Office Manager at Home2 Suites Athens

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Front Office Manager at Home2 Suites Athens