assistant manager   front office (night)

Andaz

<div><div>Summary<div>
Duties and responsibilities related to the Assistant Manager - Front Office (Night) role:
<ul>
<li>Supporting the Front Office Manager in overseeing the daily operations of the Front Office department, ensuring high levels of guest satisfaction and that KPIs are achieved</li>
<li>Taking an active lead in the hiring and development of the Front Office team, ensuring departmental objectives are set and feedback is provided on a regular basis</li>
<li>Being responsible for running shifts and supervising the team to ensure a seamless guest experience</li>
<li>Overseeing Front Office operations in the absence of the manager</li>
</ul></div></div><div>Qualifications<div><ul>
<li>Ideally with a university degree or diploma in Hospitality or Tourism Management</li>
<li>Previous experience in hotel Front Office management within the luxury segment is essential</li>
<li>Excellent leadership, communication, interpersonal, and guest service skills are required</li></ul></div></div></div> <div id='job-id'>Job Id: JNi43qz7jerDfEIdnJOUsAg0Wi0mMq5g18wrl8uD7VMYgjNfjGDw1jJ3e8Qwc/4hA5vgYvtofJ+OoF4dmmzp1vb4YvqK1kUtGNY5i843Xuw8+5TwZ7IqddV9yw==</div>

ASSISTANT MANAGER - FRONT OFFICE (NIGHT)

Hyatt

<div>
 
 Duties and responsibilities related to the Assistant Manager - Front Office (Night) role:
 
 
 
 <ul>
 <li>
 Supporting the Front Office Manager in overseeing the daily operations of the Front Office department, ensuring high levels of guest satisfaction and that KPIs are achieved
 </li>
 <li>
 Taking an active lead in the hiring and development of the Front Office team, ensuring departmental objectives are set and feedback is provided on a regular basis
 </li>
 <li>
 Being responsible for running shifts and supervising the team to ensure a seamless guest experience
 </li>
 <li>
 Overseeing Front Office operations in the absence of the manager
 </li>
 <li>
 Ideally with a university degree or diploma in Hospitality or Tourism Management
 </li>
 <li>
 Previous experience in hotel Front Office management within the luxury segment is essential
 </li>
 <li>
 Excellent leadership, communication, interpersonal, and guest service skills are required
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: 4lYeGjGk05t6rzO2YJRO3hzXLt8DkD5xuoYT///tdh24fvKbj/U/LkzY4zD9YUxEkV7EzCuyc5A5HZyJ4zL1rx5b0Mgwc0nwxqf/AXVDTwDG2UpJyJeA33ahbPfRxtvB3MhLYeqrMt1XA5U=</div>

Assistant Manager - Front Office (Night)

HOTEL RATHNA RESIDENCY

<ul><li>Train all front desk agents</li><li>Participates in the selection and interview process of all hotel front office staff and other supervisory roles.</li><li>Create schedules for Front Desk Agents</li><li>Supervises the workload during employees shifts</li><li>Regularly evaluate the job performance of all Front Desk Agents and guest service employees.</li><li>Maintains working relationships and clear communications with all departments throughout the hotel, including the General Manager.</li><li>Keep accurate information on status of rooms and that it is properly communicated to appropriate team members and updated in the inventory management system</li><li>Resolves all guest problems quickly, and efficiently, ensuring guest satisfaction.</li><li>Updates any group booking information and requirements. Relays information to appropriate personnel.</li><li>Keeps accurate account of Credit Room report.</li><li>Receives information from the previous shift mangers (Front Desk supervisors, Assistant front office managers) and reports accurate information to the next shift manager.</li><li>Checks the float and balances of all in and out transactions and verifies the deposits at the end of each shift.</li><li>Maintains all cash-handling, check-cashing, and credit policies and that they are being adhered to.</li><li>Conducts regularly scheduled meetings for all front office staff.</li><li>Upholds the Hotel Operations commitments and standards to guests.</li><li>Prepare performance reviews and reports for all of the front office department, and reporting to Human Resources as needed</li><li>Maximize room revenue and occupancy rates by daily reviewing status reports. Analyse rate variances and keep close watch of occupancy reports.</li><li>Monitor guests with high balances and take appropriate action when needed.</li><li>Ensures that all hotel policies and standards are being met with front office staff, and all the front office operations.</li><li>Can understand and operate all aspects of Front Office operations including their hotel computer systems (such as front desk software, guest communication software, and maintenance management systems) and can generate reports and analyses when needed.</li><li>Prepare forecasting reports for rates and occupancy</li><li>Ensure that employees are always attentive, friendly, helpful, and courteous to all guests, managers, and other employees.</li><li>Maintain all VIP guest requests in a timely manner.</li><li>Maintain front desk and guest services stations are properly equipped with the supplies they need.</li><li>Review daily front office reports that are created by the Night Audit.</li><li>Review Guest feedback forms daily.</li><li>Maintain an organized filing system for all employee and guest documentation and reports.</li></ul>Job Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Food provided</li><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>total work: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In personSpeak with the employer +91 9942366831 Application Deadline: 15/08/2025 Expected Start Date: 15/08/2025 <div id='job-id'>Job Id: UPzz0CY0Q6hDp/XltH400KmycWkDuFuo3pqkuno/+HKPfn6p572C64wcD1xb5OO5TFoHAAFZBvMNoykYUZGue9QgVR7tXA4pKzKKaLPlxwCnLaadQMT0eE6V</div>

Front Office Manager

Hilton

<div>Night Manager
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Serve as a point of contact for regular and VIP Guests</li>
<li>Complete Night Audit duties</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel</li>
<li>Manage, record and promptly resolve issues or emergencies that arise</li>
<li>Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li>
<li>Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li>
<li>Compile adequate handover to Early staff / Duty Manager</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Conduct annual and mid-year Appraisals with Team Members</li>
<li>Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in the hotel industry</li>
<li>Previous experience with Front Office Management Systems</li>
<li>Previous experience with cash handling</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div> <div id='job-id'>Job Id: a/7Hfr1Mf+QgnA9uvFJWCVYT3x898Qo0mX6Tu4jhNehKk9/Xj3ZaKI+Ah496FbTrLZTlFRTUyHGGgW7TwC8ifOKR6/i98YbgN8fYuRB9CRMeZgm7</div>

Night Manager

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
<ul><li>
Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training, and correcting where needed.</li><li>
 Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.</li><li>
 Conduct Briefing for all staff during the Night Shift.</li><li>
 Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.</li><li>
 Check accommodations, make sure any special requests are carried out accordingly, greet guests upon arrival, and ensure escort to accommodations if appropriate.</li><li>
 Maintain a professional and high-quality service-oriented environment at all times.</li><li>
 Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise.</li><li>
 Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.</li><li>
 Required to welcome our guests to the hotel in a friendly and helpful manner, and ensure that the public areas are kept clean and tidy.</li><li>
 Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests&rsquo; cars, and other responsibilities to ensure all requirements are met during our guest&rsquo;s stay.</li><li>
 Must actively participate in the decision-making process on guest relocation for nights when over capacity, execute accordingly, and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty before the shift starts.</li><li>
 Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations, and delivering recognition and reward.</li><li>
 Ensure the accurate completion of the daily night audit in a timely fashion.</li><li>
 Must be able to perform the full night audit if needed.</li><li>
 Oversee preparation of daily summary reports.</li><li>
 Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling, and purchasing.</li><li>
 Should Show Initiative, Problem Solving, Staff Training, Team Leading.</li><li>
 Work closely with the Housekeeping Department to improve guest services and foster cross-departmental communication.</li><li>
 Be aware and able to enforce all fire-life safety procedures.</li><li>
 Remain current in all updates about new procedures and training.</li><li>
 Report any suspicious persons, activities, and/or hazardous conditions to the Security department and/or the Front Office Manager.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in hotel or other related field.</li><li>
Knowledge and experience in MS Office programs / Opera System</li><li>
Previous Front Office experience in a supervisory/management capacity in a Mid-scale or Luxury property is required.</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div> <div id='job-id'>Job Id: pN1GDklp2xYHeg0lbNf9X6+jICTDqwPWnua0JhsqJiMlQ3O9uigV0p2BBx+opesme8u1aTfGhsq9C/1jm7CTuw2S9qC9II15mnqnmjYbRx7pCX5qCPi/o+noJzbinUnJHmZt9x6amCJN1jXV6+SyvoXnMhMP0blADYzumJc1fOpp</div>

Night Manager - Sofitel Cairo Nile Downtown

<div>
 An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
 </li>
 <li>
 Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Front Office within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>
 <div id='job-id'>Job Id: MiRQ1rWgStxcr8nHoDyTuODz5naF9DZj22UWz3mizX5GSaDWtYaaPXKjcuKpeP/9Jlk8pqTJqzFMr2k7hBZEdvw8WRGuyhcS5r2177s1n80Nm8IrCiJjK3B71LwSN+CcOmsmbKZin9001J0AcJ3EeoZNMRanRszB8PwYIKeIBWhVkmAOIkeIXNIFMI/IAO8b6JBvffaWYiN493KTOlicMLZwz1KG</div>

Assistant Front Office Manager

Four Seasons

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 On an exclusive island in the heart of the Kingdom&rsquo;s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.
 
 
 
 Join Our Team
 
 
 
 We are currently looking for a Front Desk Receptionist who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels.
 
 
 
 The Front Desk Receptionist Key Responsibilities Will Be
 
 
 
 <ul>
 <li>
 The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
 </li>
 <li>
 The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
 </li>
 <li>
 The ability to handle a multitude of keys.
 </li>
 <li>
 The ability to quote and be familiar with room and rate availability for current and future dates.
 </li>
 <li>
 The ability to accept reservations, changes and cancellations in the absence of reservations staff.
 </li>
 <li>
 The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
 </li>
 <li>
 The ability to work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
 </li>
 <li>
 The ability to handle guest problems or complaints.
 </li>
 <li>
 The ability to utilize the computer system in running daily reports and in blocking special requests.
 </li>
 <li>
 The ability to keep all support departments informed of necessary information or requests.
 </li>
 <li>
 The ability to handle safety deposit box requests, including distributing, giving access to and closing procedures.
 </li>
 <li>
 The ability to complete key packets and vouchers, and to modify registration cards.
 </li>
 <li>
 The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
 </li>
 <li>
 The ability to maintain a balanced bank assigned to you from the hotel.
 </li>
 <li>
 The ability to reconcile all transactions at the close of the shift and to cash out.
 </li>
 <li>
 The ability to recite hours of operation of all hotel facilities and special service codes.
 </li>
 <li>
 The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
 </li>
 <li>
 The ability to handle hotel emergency procedures and situations with maturity and professionalism.
 </li>
 <li>
 The ability to perform as night receptionist and assist with the night audit procedures.
 </li>
 <li>
 The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.
 
 
 </li>
 </ul>
 
 Preferred Qualifications And Skills
 
 
 
 <ul>
 <li>
 Previous Front Desk or Front Office experience preferred, especially in a luxury environment.
 </li>
 <li>
 The ability to work rotating shifts will be required and may change depending on Hotel&rsquo;s occupancy.
 </li>
 <li>
 Must have strong communication skills, and ability to adapt to constant change within the Hotel.
 </li>
 <li>
 Previous customer experience and ability to work effectively under pressure.
 </li>
 <li>
 Strong attention to detail and problem-solving skills
 </li>
 <li>
 Must be able to work as part of a team.
 </li>
 <li>
 Good communication skills - Reading, writing, and oral proficiency in the English language
 </li>
 <li>
 Excellent computer skills, especially Excel proficiency; knowledge of OPERA (or equivalent PMS) and experience in cashiering preferred.
 
 
 </li>
 </ul>
 
 What do we offer?
 
 
 
 Tax free Salary, Service charge, complimentary full board living accommodation in a high quality, well-resourced staff housing, paid home leave tickets, vibrant social and sporting events, free transportation to and from work, end of Service Gratuity, excellent Learning &amp; Development Program, Vibrant staff fitness facilities including Swimming Pool and many more.
</div>
 <div id='job-id'>Job Id: 4SBxFh20Oqgo/+9ReHcKRfCy9Y91Z5kKk86TmN2BEmjxAlKUqIzw3YhjOgVbGugHvZ8qJITsYKDIf3AsEN76dFfKgGWTFUZ9UZ1hysuKXB9QoCiKnP2Z115XeRZDeHWJG9vpmRu/h37SzqO9d3Zf08A90Ft5Pb1BdvFELclKCFSggRXKYNz+rlvdagp8EsFCKvibTYxqRYaLRQjLm6opkwaXsr2xaBEnOQ==</div>

Front Desk Receptionist

Search 10000+ Assistant manager   front office (night) jobs near you this August. New roles added regularly across leading industries. Apply today.