call centre agent (bahraini candidate)

Alzayani Investments

Job Overview First Motors is seeking a highly motivated and customer-centric Call Centre Agent to join our dynamic team. This is a full-time position offering an exciting opportunity to contribute to the success of our customer service operations. As a Call Centre Agent, you will be the first point of contact for our clients, providing exceptional service and support via phone. You will play a key role in maintaining client satisfaction and upholding the company's reputation for excellence. Responsibilities<ul><li>To receive and forward all telephone calls in an orderly manner and make record of them.</li><li>To greet and guide visitors through the right channels without causing a disturbance to the employees.</li><li>You should not allow visitors seated at the reception for a long time and assist them to have their issues sorted out in a well-mannered way.</li><li>To listen attentively to visitors complaints and guide them to the appropriate channel.</li><li>To ensure the reception area clean &amp; tidy.</li><li>To serve as a contact point for all general maintenance concerns,&nbsp;enquiries, complains, problems, and other related matters.</li><li>Assist with other related clerical duties such as photocopying, faxing, filing, etc.</li><li>To assist in any type of typing works as and when required.</li><li>To receive and dispatch any courier packages handed over to you, forward them to their respective Depth Courier Companies and to ensure dispatch and receipt in time.</li><li>To follow up with customers after service/sales visit.</li><li>To collect data from customers.</li><li>To book service appointments.</li><li>To carry out other related jobs as assigned by the Management from time to time.&nbsp; &nbsp;</li></ul>Qualifications<ul><li>Minimum of 2-5 years of experience.</li><li>Secondary School or any relevant education.</li><li>Excellent communication and interpersonal skills, with a clear and professional telephone manner.</li><li>Strong problem-solving abilities and a customer-focused approach.</li><li>Ability to handle a high volume of calls in a fast-paced environment.</li><li>Proficiency in English (written and spoken). Knowledge of additional languages is an advantage.</li><li>Prior experience in a call centre environment is preferred, but not essential.</li><li>Strong computer skills and experience with CRM systems is desirable.</li><li>Ability to work flexible hours, including evenings and weekends, as required. &nbsp;</li></ul>

Call Centre Agent (Bahraini Candidate)

Creative HR Solutions (Pvt.) Ltd.

We are hiring on behalf of our client for a motivated and results-driven POS Representative to join a dynamic sales team. The ideal candidate will be responsible for promoting and selling Point of Sale (POS) systems to businesses across various industries.Key Responsibilities:<ul><li>Engage potential clients through outbound calls and lead generation.</li><li>Present, promote, and sell POS products and services to prospective customers.</li><li>Develop and maintain positive business and customer relationships.</li><li>Achieve agreed-upon sales targets and outcomes within the schedule.</li></ul>Requirements:<ul><li>Experience: Fresh to 1 year (Call center or lead generation experience preferred)</li><li>Strong communication and negotiation skills.</li><li>Self-motivated with a results-driven approach.</li><li>Comfortable working in a fast-paced, target-driven environment.</li></ul>Benefits:<ul><li>Competitive base salary + commission</li><li>Medical Insurance</li><li>Weekly Performance-Based Bonuses</li><li>Flexible working environment</li><li>5 Working Days (Saturday &amp; Sunday off)</li><li>Paid Leaves</li></ul>Apply now if you're ready to start or grow your career in sales with a company that values performance and growth!Job Type: Full-timePay: Rs70,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Have you worked before as Outbound Call Centre / Sales agent?</li><li>What is your current salary &amp; benefits?</li><li>What is your expected salary?</li><li>Are you willing to work during night shifts? (YES / NO)</li><li>How soon can you join? (Please mention date)</li></ul>Work Location: In person <div id='job-id'>Job Id: OMg38RmozlLPowOvoLJawQxziaJcXpOtRzJcmxK1M0hAcrHd4SNZYUL8v6shogZUaB5NZzYMEWiPX9LAyyY2clndeok+VNlY3GCP+AxQChiC3JvBQKCAneXG9icFGHROO9zavkA5FwhxHA==</div>

POS Sales Representative (Night Shift)

Braxtone Group

<figure class="table"><table><tbody><tr><td>&nbsp;1. BRIEF DESCRIPTIONOF JOB FUNCTION&nbsp;The&nbsp;Call&nbsp;Centre&nbsp;Agent&nbsp;is&nbsp;responsible for&nbsp;incoming&nbsp;and&nbsp;outgoing&nbsp;calls.&nbsp;The&nbsp;role&nbsp;involves&nbsp;sales&nbsp;and customer service.This&nbsp;role&nbsp;requires&nbsp;an&nbsp;individual&nbsp;who&nbsp;is&nbsp;self-motivatedwith&nbsp;high&nbsp;levelsof&nbsp;energy&nbsp;and&nbsp;drive.&nbsp;The&nbsp;CallCentre&nbsp;Agent&nbsp;must&nbsp;have&nbsp;strong&nbsp;communication&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;maintain&nbsp;good&nbsp;rapport&nbsp;on the phone.&nbsp;2. DUTIES ACTUALLY PERFORMED BY&nbsp;THIS&nbsp;POSITION:&nbsp;<ol><li>Answer all calls&nbsp;within 2 rings</li><li>&nbsp;Cordial and positive tone of&nbsp;voice in all&nbsp;calls</li><li>Focus on needs of&nbsp;the customer and provide for their&nbsp;queries and requests</li><li>Sell, up-sell and cross-sell different products and services&nbsp;to the customer</li><li>Ensure the next&nbsp;steps and requirements are aligned&nbsp;and clarified&nbsp;with the customer before the end of&nbsp;the call</li><li>Data entry</li><li>Filing&nbsp;and documentation&nbsp;management</li><li>Updating&nbsp;information and ensuring&nbsp;accuracy&nbsp;of&nbsp;data records</li></ol>&nbsp;&nbsp;</td></tr><tr><td>1. ESSENTIAL QUALIFICATION&nbsp;REQUIRED&nbsp;(EDUCATION/&nbsp;EXPERIENCE/ SKILLS)&nbsp;<ol><li>Minimum of&nbsp;high school certification</li><li>Diploma and some form&nbsp;of&nbsp;work experience is&nbsp;preferred</li><li>Strong communication skills</li><li>Good&nbsp;selling&nbsp;skills</li><li>Positive energy&nbsp;and&nbsp;teamwork ethos</li><li>Excellent written and oral communication skills.</li><li>Strong English language</li><li>Good&nbsp;understanding&nbsp;of&nbsp;the services</li><li>Be highly&nbsp;computer literate, particularly in Microsoft Office Products.</li></ol>&nbsp;&nbsp;2. Typical Working Conditions&nbsp;Normal Working&nbsp;Hours40 hours&nbsp;a&nbsp;weekWorking&nbsp;Timing is rotating&nbsp;shift.Work may&nbsp;require occasional weekend and/or evening work&nbsp;&nbsp;&nbsp;&nbsp;</td></tr></tbody></table></figure>

Customer Service Representative (Bahrain)

Mihir Infinite Services Pvt Ltd

We are hiring a Female Team Leader to manage our International Blended Process Customer Service team. The candidate will be responsible for team management, customer service performance.Key Responsibilities:<ul><li>Lead and manage a team of customer service representatives</li><li>Ensure team targets and KPIs are met consistently</li><li>Monitor and track individual and team performance</li><li>Motivate and engage team members to maintain high morale and productivity</li></ul>Requirements:<ul><li>Minimum 1 &ndash; 3 years of experience in a call center environment</li><li>At least 1 year of experience in a leadership / supervisory role</li><li>Proven experience as a Call Centre Team Leader or similar role</li><li>Strong English communication and interpersonal skills</li><li>Ability to motivate and mentor a diverse team</li><li>Excellent organizational and time-management skills</li><li>Experience in International Call Centre will be an added advantage</li><li>Willingness to work in rotational day shifts. 5 Days Working.</li><li>Qualification: HSC or Graduate (any stream)</li></ul>For more details, feel free to reach out via Call or WhatsApp at 9594987880.Job Type: Full-timePay: &#8377;35,000.00 - &#8377;40,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Experience:<ul><li>Team Leadership: 1 year (Required)</li><li>BPO Team leader: 1 year (Required)</li><li>Senior Team Lead: 1 year (Required)</li><li>GroupTeam leader: 1 year (Required)</li><li>Team Leader Customer Service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Excellent English Communication (Required)</li></ul>Work Location: In personSpeak with the employer +91 9594987880 <div id='job-id'>Job Id: W6v7zYSW0UkunlJTbVNWGifVjV33V+kVLcdhy0q8piqMxkj4vggTLfP6NHjjoGqrbSJG/u9etnApvSDTIXX1Vf9l6QtFN9Mmodo9iIzn6SC+G5HWFJFSjRfMIBhwuZyWSklOU3jQ6J7e</div>

Female Team Leader - Customer Service

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 
 Airport Services Agent (EK/dnata) &amp; Marhaba Services Agent
 
 
 
 As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
 
 
 Our Marhaba Services Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether you are a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, we are dedicated to ensuring that you receive the highest level of care and attention throughout your journey.
 
 
 
 II. Back-office Role
 
 
 
 
 Contact Centre Agent
 
 
 
 As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 Job Specific Requirements For Back-office Roles
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, Czech, French, German, Italian, Japanese, Mandarin, Korean.
 </li>
 <li>
 Customer and sales focus to provide excellent service and close any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>
 <div id='job-id'>Job Id: y1UJnsBfOvelTZldNGX+E+U8Rk7Dq+kvNpPb4gj+DpD3syCMUCiUClsO53gSe5VONZAx4YGxOMeH90zg4TsrvT+Pik8v3PyS0kuCQ4qrHh3mXTnfHw==</div>

Customer Service Roles

TJ Global Services

TJ Global is a growing and looking to recruit shift manager/controller to work in Lahore.(Candidates with 5 years call center experience in Multinational Company shall be preferred).The job is about managing and assigning shifts of people . This job also requires good call handling skills and person with Past experience will be preferred. Work is much easier for a candidate who is skilled in Management and Proficient in English Language (spoken and written both).<ul><li>Minimum Qualification: Graduation Or Masters(preferred)</li><li>Shift Timings: according to UK timings</li><li>Hours Per day: 12hrs</li><li>Days of Work: 5 days a week.</li><li>Candidates with Graduation and Master's Degree shall be preferred such as MBA etc.</li><li>Candidates must be able to speak English in British or American Accent</li></ul>Please do not apply if you are not good at English (spoken and written) communicationThe required candidate must be able to speak English with highest proficiency and preferably with British or American accent. The candidate must demonstrate a natural passion and drive to improve, enhance and add value to the operations.<ul><li>A passion for excellent service with a drive to excel</li><li>A &lsquo;Can do&rsquo; attitude</li><li>IT literate with previous experience of using Microsoft office suite</li><li>Excellent attention to detail, organization and customer service skills</li><li>Take ownerships of successes, failures and strives to meet goals</li><li>Strong verbal &amp; written communication skills with an excellent command of the English language</li><li>Knowledge of working on Time gate or any other rostering software.</li><li>Basic understanding and knowledge of working within HSE procedures &amp; processes in the working environment</li><li>Ability to work as an individual but also as part of a team</li><li>A professional image with an immaculate appearance and presentation</li><li>Process driven but with a flexible and adaptable approach to improve and meet business requirements</li><li>Demonstrates integrity and respect at all times</li></ul>The ideal candidate will have the following:<ul><li>Available to work on days as well as on nights</li><li>Must not have a criminal record.</li><li>Candidates with Graduation and Master's Degree shall be preferred such as MBA etc.</li><li>Candidates Must be residing in Lahore and will be preferred for this job.</li></ul>Job Type: Full-timePay: Rs100,000.00 per monthApplication Question(s):<ul><li>Do you Live in Lahore?</li><li>Do you have experience to work with Multinational company?</li><li>If you do not have call Centre experience please do not apply to this job.</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>outbound/inbound Call centre: 5 years (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li><li>English (Preferred)</li></ul>Job Type: Full-timePay: Rs100,000.00 per monthApplication Question(s):<ul><li>Are you able to work 12hr shift a day ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Operations: 2 years (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>License/Certification:<ul><li>MBA Degree (Preferred)</li></ul>Work Location: In personExpected Start Date: 14/07/2025 <div id='job-id'>Job Id: YMR9vLTKQ13rhXDQ5wMlNph97z020UA54xbLZ6ZsVMnoCLsBZTj20Hgl5rraWnnGTLVmsXw5EglHx4A2DXE0Jqifk1qsWQpVmLczfdcVJf3nERpT4Wh7q1EY1G6QnmDnWr6Ypbb4ijOq20JMJFR0mxzgof+RKz3qf08=</div>

Shift Manager/ Shift Controller with Operations Experience

Tech zone consultancy

Job Summary:We are hiring a results-driven Call Centre Sales Manager to lead our sales team, boost revenue, and ensure top-tier customer service. You&rsquo;ll oversee daily operations, coach agents, and implement strategies to hit targets.Key Responsibilities:&#10004; Sales Leadership: Drive sales growth, set KPIs, and ensure targets are met.&#10004; Team Management: Train, motivate, and supervise call centre agents.&#10004; Performance Monitoring: Track metrics, analyze trends, and optimize sales tactics.&#10004; Customer Experience: Resolve escalations and maintain service quality.&#10004; Reporting: Deliver weekly/monthly sales reports to senior management.Requirements:<ul><li>Education: Bachelor&rsquo;s degree (Business/Marketing preferred).</li><li>Experience: 3+ years in sales/team management (call centre background a plus).</li><li>Skills: Leadership, CRM , LMS proficiency, strong communication, data-driven decision-making.</li><li>Mindset: Target-oriented, proactive, and adaptable.</li></ul>Perks:<ul><li>Competitive salary + bonuses.</li><li>Career growth opportunities.</li></ul>Apply Now: Send your CV to &ldquo;travelshookpvt@gmail.com&rdquo; with the subject &ldquo;Sales Manager Application&rdquo;.Job Type: Full-timePay: Rs50,000.00 - Rs150,000.00 per monthExperience:<ul><li>Sales: 3 years (Preferred)</li></ul>Work Location: In personExpected Start Date: 08/07/2025 <div id='job-id'>Job Id: bVK84N+VcdvGLnYWSuMHv/VKeaqZ8N2bj+kcSbS7JEcNhe5YCs0Tfy2/M7gdf/PoewJyGENI+NRl7VuLaQLEgS4UtX6fHbGK4YLtKeDeS4zXbL4=</div>

Sales Manager

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