chief concierge, pre opening

Marriott International

<div>
 <strong>
  Additional Information
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  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25096879
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 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
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 <strong>
  Location
 </strong>
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
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 <strong>
  Schedule
 </strong>
 Full Time
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 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
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 <strong>
  Position Type
 </strong>
 Management
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 <strong>
  Job Summary
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  <br/>
 </strong>
 Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests&rsquo; needs and information prior to arrival that will lead to a unique, memorable and personal stay.
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 <strong>
  CANDIDATE PROFILE
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  <br/>
 </strong>
 <strong>
  Education And Experience
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 </strong>
 <ul>
  <li>
   High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 OR
 <br/>
 <br/>
 <ul>
  <li>
   2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CORE WORK ACTIVITIES
  <br/>
  <br/>
 </strong>
 <strong>
  Maintaining Concierge Goals
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  </li>
  <li>
   Develops specific goals and plans to prioritize, organize, and accomplish work.
  </li>
  <li>
   Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  </li>
  <li>
   Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
  </li>
  <li>
   Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.
  </li>
  <li>
   Establishes relationships with local attractions, restaurants and other businesses to enhance guests&rsquo; experiences.
  </li>
  <li>
   Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
  </li>
  <li>
   Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
  </li>
  <li>
   Provides check-in and check-out services and handles reservations when needed.
  </li>
  <li>
   Maintains knowledge of rooms and their locations, services and facilities of the hotel.
  </li>
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   Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
  </li>
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   Responds to emergency situations using appropriate procedures.
  </li>
  <li>
   Maintains awareness of daily operations and events at the hotel.
  </li>
  <li>
   Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
  </li>
  <li>
   Provides warm welcome and anticipation of guest needs throughout their stay.
  </li>
  <li>
   Encourages and building mutual trust, respect, and cooperation among team members.
  </li>
  <li>
   Serving as a role model to demonstrate appropriate behaviors.
  </li>
  <li>
   Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  </li>
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   Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
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  </li>
 </ul>
 <strong>
  Ensuring Exceptional Customer Service
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 </strong>
 <ul>
  <li>
   Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
  </li>
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   Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  </li>
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   Responds to and handles guest problems and complaints.
  </li>
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   Sets a positive example for guest relations.
  </li>
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   Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
  </li>
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   Supports employees understanding of customer service expectations and parameters.
  </li>
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   Interacts with guests to obtain feedback on product quality and service levels.
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  </li>
 </ul>
 <strong>
  Additional Responsibilities
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  <br/>
 </strong>
 <ul>
  <li>
   Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  </li>
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   Analyzes information and evaluates results to choose the best solution and solve problems.
  </li>
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   Informs and/or updates the executives and the peers on relevant information in a timely manner.
  </li>
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   Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
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   <br/>
  </li>
 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
 <br/>
 <br/>
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>
<br /> <div id='job-id'>Job Id: dOL7YV94IIdg12QQL/0anUjYrR7GdFhIIBU+3JbGOrRSck/96F8RXVd+SbPmqeEkXBfxWo7LvFBb9UydK3/k1kEq0yZI8daZunSr3VEQzuh4+fgQESpMo065c+KyjMB4UuwjQ2zzMtDBfCZw49ozazv4e+Z08c4e6cxzI3Q1u2KyvhLosaeSbtaaDVDRSCIxlz6E8tUeZQCAGhwv5rOWMle4GFDB</div>

Chief Concierge, PRE OPENING

Fairmont Hotels & Resorts

<div><b>Company Description</b><p><b><br>
Raffles &amp; Fairmont the Red Sea</b>, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.</p><b><br>
Job Description</b><p><br>
Fairmont the Red Sea is seeking an exceptional Chief Concierge to join our luxury resort in the breathtaking destination of Umluj, Saudi Arabia. As the leader of our concierge team, you will be responsible for delivering unparalleled guest experiences and setting new standards in luxury hospitality.</p><ul><li>
Lead and inspire a team of concierge professionals, ensuring the highest levels of guest satisfaction</li><li>
Develop and implement innovative concierge services and programs to enhance the guest experience</li><li>
Serve as the primary point of contact for VIP guests and handle their special requests</li><li>
Cultivate and maintain relationships with local vendors, attractions, and service providers</li><li>
Oversee the creation and maintenance of a comprehensive guest information database</li><li>
Manage departmental budgets, schedules, and performance metrics</li><li>
Collaborate with other departments to ensure seamless guest experiences across the resort</li><li>
Stay informed about local and regional events, attractions, and cultural activities</li><li>
Continuously seek opportunities to improve service quality and operational efficiency</li><li>
Mentor and train team members to uphold Fairmont's exceptional service standards</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Hospitality Management or related field</li><li>
Minimum 5-7 years of experience in luxury hospitality, with a proven track record in concierge services</li><li>
Les Clefs d'Or certification preferred</li><li>
Exceptional leadership skills with the ability to motivate and develop a high-performing team</li><li>
Outstanding customer service skills and a passion for exceeding guest expectations</li><li>
Excellent communication and interpersonal skills, with the ability to interact effectively with guests, team members, and external partners</li><li>
Strong problem-solving and decision-making abilities</li><li>
Proficiency in hotel management software and technology</li><li>
Fluency in English; additional language skills are highly valued</li><li>
In-depth knowledge of the local area, attractions, and Saudi Arabian culture</li><li>
Demonstrated ability to manage budgets and improve operational efficiency</li><li>
Flexibility to work varying shifts, including weekends and holidays</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div><br /> <div id='job-id'>Job Id: 99PzQZ1CXMmjQ2PmAu+iggBRwqtlat5Mm9VhnUFe6e3IIGGiU8VoPirRJqo3zhZ8R84i7vYMn8jdelO1EprZ3tAMbZJV2w24mJyRjdJiOL3fSrcqLaHzPb6V2MjxUudStO2ic2QQpwmoBXvGryNpzRGto6iFpl7UhOMl/oJSmBE=</div>

Chief Concierge for Fairmont the Red Sea

Conservatorium Hotel

<div><div><div><p>Assistant Guest Services Manager
 </p><div></div><div><div><ul><div>542540
</div> </ul></div><div></div><div><ul><div>Rooms
</div> </ul></div><div></div><div><ul><div>Full time
</div></ul></div><div></div><div><ul><div><div>Mandarin Oriental Downtown, Dubai
</div></div>
</ul></div></div><p></p><div><p>Mandarin Oriental Downtown, Dubai is looking for an Assistant Guest Services Manager to join our Front Office team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.</p>
<p>
With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites.</p>
<p>
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.</p>
<p><b>
About the job</b></p>
<p>
Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Assistant Guest Services Manager is responsible for supervising the bell team, door team and valet to provide luxury service to all guests and colleagues. The Assistant Guest Services Manager will oversee the daily operation of all driveways, parking spaces are all well-coordinated, staffed, clean and always providing exceptional standards. Assistant Guest Services Manager reports to Chief Concierge.</p>
<p><b>
As an </b><b>Assistant Guest Services Manager, you will be responsible for the following duties:</b></p>
<ul>
<li>Oversee daily departmental functions including scheduling, rosters, transportation logistics, and events to ensure smooth operations and exceptional outcomes for guests and staff.</li>
<li>Manage all bell, door, and valet services, ensure efficient use of hotel transport, and maintain adherence to safety, legal, and hygiene standards.</li>
<li>Track and report valet statistics, bellman and driver productivity, and luggage handling efficiency.</li>
<li>Promote teamwork, supervise daily operations, provide coaching and evaluations, and maintain open interdepartmental communication.</li>
<li>Uphold high service standards, respond to guest concerns, create memorable guest experiences, and assist with directions and local information.</li>
<li>Collaborate with Group Reservations and Front Office to efficiently manage group arrivals and in-house guest needs.</li>
</ul>
<p><b>As an </b><b>Assistant Guest Services Manager, we expect from you:</b></p>
<ul>
<li>High School Diploma (or equivalent); a degree or higher diploma in Hospitality, Hotel, or Business Management is preferred.</li>
<li>3 years of experience in a 5-star hotel, including 2 years specifically in a luxury hotel Concierge role.</li>
<li>Proficient in MS Office, with working knowledge of systems like Alliants, ALICE, and Hotsos; UAE and hotel re-opening or renovation experience are advantageous.</li>
<li>Demonstrates strong customer service skills with the ability to understand and meet diverse guest needs and expectations.</li>
<li>Communicates effectively with individuals from various backgrounds; fluent in English, with Arabic or other language skills considered an asset.</li>
<li>Proven leadership and team management abilities, including mentoring and training skills, with the capability to perform under pressure in a fast-paced environment.</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div><p></p><br /> <div id='job-id'>Job Id: rFLa84GtYvWMIaot6IgCX8+UCDxWWaxjG5oqx+oci+VWQBhd6aEvjfuuj9DQ4d3pTuyJvr6Ljq1fewEoCmPtRymnRYbnHfZYwUrPqkvB31YNhQpzJO9tGQC0DamzPm0bjaTV+EvCFFniJL4KtOw0R6trx1dfCMXYYN6kFBNh8kNB</div>

Assistant Guest Services Manager

Hilton

<div><p>Director of Engineering - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)</p><p>
A Chief Engineer will manage the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels.</p><br>
<p><br>
<br>
<b>What will I be doing?</b></p><br>
<p>As Chief Engineer, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards. Specifically, a Chief Engineer will perform the following tasks to the highest standards:</p>
<ul><li>Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules</li>
<li>Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas</li>
<li>Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property</li>
<li>Communicate with Government agencies to ensure full compliance with statutory regulations</li>
<li>Prepare Capital and Repairs and Maintenance budgets for Engineering</li>
<li>Perform daily checks around the hotel</li>
<li>Conduct lift emergency release procedures as required</li>
<li>Diagnose, maintain, and repair mechanical equipment within the hotel</li>
<li>Ensure good relationships are built with internal and external customers</li>
<li>Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise</li>
<li>Develop, implement, and direct all emergency programs</li>
<li>Develop, implement and manage energy conservation programs for the property to minimize expenses</li>
<li>Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively</li>
<li>Perform special projects and other responsibilities as assigned</li>
<li>Identify and introduce environmentally-friendly systems and equipment</li>
<li>Monitor Key Performance Indicators for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives</li>
<li>Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation</li>
</ul><b>What are we looking for?</b><p><br>
A Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Advanced knowledge of building management/engineering</li>
<li>A degree in Engineering or similar</li>
<li>Exposure to budgeting and basic accounting</li>
<li>Positive attitude</li>
<li>Good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Strong leadership skills and previous experience of managing a team</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure</li>
<li>Ability to work on their own</li>
<li>Previous experience of facilities management</li>
<li>Proficient, at an advanced level, with computers and relevant computer programs</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>First Aid</li>
<li>Qualification in engineering field</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><br /> <div id='job-id'>Job Id: mzTFyZhVsJKR4+CKSPDmjgBVqA48+x94Q61un4+mVqHQSnWMId8VT2h/vKsLLfarPveN6TnlOkqOOwHfKEhNSs40ooEFSOsLW9XEfa/klVhuXRnNX7IvIu376YtMLdaD8YBVHTbzD2+JDCW/flNvbKsCh7I01HHtjOXtf7J+CgxM4OfekoT5vRJS</div>

Director of Engineering - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Investwise Finance

<p>Job Title: Experience Specialist &ndash; The Experience Store (TES)</p><p>Location: Dubai,UAE- Jumeriah Lake Towers</p><p>About TES:</p><p>The Experience Store (TES) is a premium marketplace offering handpicked wellness, luxury, and lifestyle experiences across global destinations. We specialize in bespoke travel, medical tourism, concierge services, and curated wellness programs designed for discerning clients.</p><p>Role Overview:</p><p>We are seeking a dynamic and detail-oriented Experience Specialist to curate, coordinate, and deliver exceptional experiences for high-value clients. The ideal candidate is passionate about luxury travel, wellness, and lifestyle experiences, with proven skills in client engagement and operational execution.</p><p>Key Responsibilities:</p><p>Client Engagement &amp; Sales</p><ul><li>Consult with individual and corporate clients to understand their lifestyle goals and experience preferences.</li></ul><ul><li>Convert leads into sales by offering tailored recommendations.</li></ul><ul><li>Build lasting relationships with high-net-worth individuals (HNIs) and corporate buyers.</li></ul><p>Experience Curation &amp; Operations</p><ul><li>Design and customize experience packages across wellness retreats, cultural immersions, adventure escapes, medical tourism, and luxury lifestyle experiences.</li></ul><ul><li>Coordinate end-to-end execution, ensuring every booking and itinerary is flawlessly delivered.</li></ul><ul><li>Create and maintain operational workflows, SOPs, vendor agreements, and pre-departure documentation.</li></ul><p>Vendor &amp; Partner Coordination:</p><ul><li>Liaise with local and international vendors, hotels, clinics, fitness providers, and concierge partners to secure and manage bookings with high attention to detail.</li></ul><ul><li>Source new partners and experiences to expand TES offerings.</li></ul><ul><li>Maintain and update travel inventory, pricing, and partner catalogs.</li></ul><p>Execution &amp; Follow-Up</p><ul><li>Oversee real-time customer support to ensure seamless service delivery.</li></ul><ul><li>Collect post-experience feedback and implement improvements for future programs.</li></ul><p>Required Skills &amp; Qualifications:</p><ul><li>3&ndash;6 years of experience in luxury travel, concierge services, wellness program design, or hospitality sales and operations.</li></ul><ul><li>Proven ability to sell premium services to discerning clients.</li></ul><ul><li>Strong understanding of booking platforms, CRM tools, and operational workflows.</li></ul><ul><li>Excellent communication, negotiation, and interpersonal skills.</li></ul><ul><li>Highly organized, detail-oriented, and able to multitask in a fast-paced environment.</li></ul><ul><li>Creative mindset with a flair for personalization.</li></ul><p>Preferred Attributes:</p><ul><li>Multilingual (English plus Arabic, French, Russian, or Hindi is a plus).</li></ul><ul><li>Strong network within the wellness, travel, or hospitality industry.</li></ul><ul><li>Passionate about luxury travel, wellness, and lifestyle experiences.</li></ul><p>Compensation:</p><p>Base salary + performance incentives + experience-based perks (to be discussed based on experience).</p><p>Job Types: Full-time, Permanent</p><br /> <div id='job-id'>Job Id: EgEGe8Uan/cSPe9S4CPf1P+R5RX8W9o5cQl6TgltFfmx7IP3q5mExw7domjTILHUNmZaHiWmnXY2evGccaUmkX6AYUtgqmfVVRmt4qs6CpscGoKnqwhGmYK+13uDqQHmAcmnptqegY81NvGEXPv4XA==</div>

Experience Specialist – The Experience Store (TES)

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Location
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b></div><div></div><div><br>
Exposure of different areas within the rooms division during pre-opening stage. Focusing on admin tasks and preparing for the hotel opening.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div></div><div><b><br>
Guest Experience</b></div><div><ul><li>
Understand the guest journey, including all touch points.</li><li>
Understand the SAG levels including all different touch points.</li><li>
Understand Forbes, LQA and brand standards.</li><li>
Organize amenity program with Guest Experience Manager including amenity assignment, understanding the ordering procedure and support the creation of the refreshing program.</li><li>
Design special occasion packages and create a presentation.</li><li>
Source activities and most recommended placed in Doha and model a concierge recommendation menu.</li><li>
Create Front Office welcome book.</li></ul><br>
<div></div>
Heart of House</div><div></div><div><br>
<ul><li>
Room setup OS&amp;E according to brand standard.</li><li>
Keep track of inventory and segregation of OS&amp;E.</li><li>
Room cleaning procedure, deep cleaning protocols and execution.</li><li>
Understand room inspection based on check list.</li></ul></div><div></div><div><b><br>
Trainings</b></div><div><ul><li>
Understand the different platforms to be used during operation such as Alliants, glowing, knowcross, Opera etc.</li><li>
Different role plays scenarios focusing on guest experience, challenging situations etc.</li></ul></div><div></div><div><b><br>
Associate Accommodation</b></div><div><ul><li>
Gain knowledge on Associate accommodation facilities.</li><li>
Understanding the various facilities within the associate accommodation and facility management process.</li><li>
Setting up Associate room with OS&amp;E based on Rosewood associate housing guidelines.</li><li>
Creating and implementing policies that ensure the associates wellbeing, safety, and healthy living environment.</li></ul></div><div></div><div><b><br>
Standard Responsibilities</b></div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;Brand Ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission, and core values at all times.</li></ul></div><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working at Rosewood Doha, you will have access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.</div><div></div><div><b><br>
Health &amp; Safety</b></div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div></div><div><b><br>
Other</b></div><div><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li><li>
Complete any reasonable requests given by senior management.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div><br /> <div id='job-id'>Job Id: baevMuZS1rY0H715Tyd8F0UIppvI+kbdOnLavN1jYdNkxOddmS8Q4EJWIcPc4Q5JYngED6bZtS3W8LPvWDZ82W2aueM+AUaAbwOqcx4b/so9S7bQdcyvZgp/vPFcigxWHkYyPMbCDokVoAdpxvMfLb8Cmr/jUMrY9D3x9jorbWuiqaX5Nzk4GQDmNqoJxhK3DAY=</div>

Intern - Rooms

The First Group Hospitality

<div>Overview:
<div>
Be part of an iconic hospitality landmark</div><div></div><div><br>
Ciel Dubai Marina, part of IHG Hotels &amp; Resorts&rsquo; prestigious Vignette Collection, is set to redefine luxury as the world&rsquo;s tallest hotel. The First Group&rsquo;s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.</div><div></div><div><br>
Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for <i>Best International Hotel Architecture</i> and <i>Best Hotel Architecture Arabia</i>. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.</div><div></div><div><br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.</div><div></div><div><b><br>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
As <b>Concierge Supervisor</b>, you will oversee daily operations at the Concierge Desk, ensuring exceptional guest service and smooth coordination of all concierge-related tasks. You will act as a key point of contact for guests, ensuring their needs and expectations are met with efficiency, warmth, and a touch of luxury that reflects the prestigious identity of the world&rsquo;s tallest hotel.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><div>
Supervise and guide the Concierge team to deliver prompt, professional, and personalized service.</div></li><li><div>
Maintain in-depth knowledge of local attractions, restaurants, shopping, events, and transportation options to assist guests with accurate recommendations.</div></li><li><div>
Coordinate guest services such as restaurant bookings, transportation, event tickets, tours, and special requests.</div></li><li><div>
Ensure all guest requests, inquiries, and concerns are handled efficiently and followed up on to ensure guest satisfaction.</div></li><li><div>
Assist with the planning and execution of VIP arrivals, guest amenities, and special occasions.</div></li><li><div>
Support the training and performance of Concierge team members to maintain service excellence.</div></li><li><div>
Maintain an organized and presentable concierge desk at all times.</div></li><li><div>
Communicate effectively with other departments to ensure guest needs are met in a timely manner.</div></li><li><div>
Monitor guest feedback and take proactive steps to enhance the guest experience.</div></li><li><div>
Act as the point of escalation for any guest concerns at the concierge desk.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Minimum 2 years of experience in a 5-star hotel concierge or guest services role.</div></li><li><div>
Previous supervisory or team lead experience preferred.</div></li><li><div>
Exceptional knowledge of Dubai&rsquo;s hospitality scene, attractions, and luxury services.</div></li><li><div>
Strong communication, interpersonal, and problem-solving skills.</div></li><li><div>
Professional appearance and demeanor, with a passion for guest service.</div></li><li><div>
Fluent in English; additional languages are a plus.</div></li><li><div>
Familiarity with Opera PMS and Microsoft Office applications.</div></li></ul></div><br /> <div id='job-id'>Job Id: YiQMH2udlpaRrIJ3DnOKuAC8UiHY00GPr1UjCaHZVG44iX3QeOBpUJ51aIBN1QPVbcocH0PkajEiA2rPGqmsdc3mi6hUQ9LrlRrbHZoD8v7WgYAbcj7bjDq/9mdbyPs/+pJL+Cv0nBr6o/o3yPwhksKeGO0047S9oaMXIGWC+WaPhQrG3XCjZDHtu2uLPTnn/r1fqFh7elwbg3G/a9GLYCB+LVlil6HvYdrFeoKYYLn3vCtx1X17BmiNCHIkzL4cjINg0od1bZWabhFej16ZY4MJboBr3/FAHIu6SSWcj+E=</div>

Concierge Supervisor

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