csm onsite support  senior consultant

PROZ TECHNOLOGIES

Location: Doha, Qatar Job Type: Full-time / Onsite Experience: Minimum 8 YearsJob Summary:We are looking for a highly experienced Senior Consultant &ndash; CSM Onsite Support to join our Service Delivery &amp; Assurance team. This individual will be responsible for resolving critical customer incidents, maintaining SLAs, and ensuring high-level technical support for CSM-related components. The role involves working closely with internal departments and third-party vendors to improve service delivery and customer satisfaction.Key Responsibilities:<ul><li>Resolve high-priority and complex technical incidents within defined SLAs</li><li>Provide L3/TAC level support and final-fix resolutions</li><li>Troubleshoot and maintain Microfocus applications and monitoring tools</li><li>Recommend system upgrades and improvements</li><li>Maintain documentation and contribute to knowledge database</li><li>Support implementation projects as a technical SME</li><li>Coordinate with vendors and internal teams</li><li>Ensure continuous service improvement and customer satisfaction</li></ul>Required Skills and Experience:<ul><li>8+ years of experience in Level 3/TAC support</li><li>Expertise in tools like OBM, NNMi, APM, SiteScope, SolarWinds, Zabbix</li><li>Proficient with Microfocus applications: OpsBridge, NNMi, OBR, etc.</li><li>Strong scripting skills in PowerShell, Python, Perl, Shell, VB</li><li>Database experience: MS SQL, Oracle, Postgres, Sybase IQ, Vertica</li><li>Networking knowledge and hands-on with analyzers and traffic tools</li><li>Strong communication and stakeholder management skills</li><li>ITIL awareness is a plus</li><li>Bachelor&rsquo;s degree in Engineering (BE/B.Tech or equivalent)</li></ul>Soft Skills:<ul><li>Strong interpersonal and communication skills</li><li>Customer-oriented and solution-focused</li><li>Ability to work under pressure</li><li>Team player with leadership potential</li></ul>Job Types: Full-time, PermanentPay: Up to QAR18,000.00 per month <div id='job-id'>Job Id: totOW7eRgYsNR6C9su4XUxtuvaxt/fgn36AEO+Syo3Mwm0pn4bRIkKcV8RQO78qqggdKB/P+X6Tt20utI6+AMuCgTAYsp8nyKMhTA86zNwFz5PnKG7tR0B9lTLgo9/CAfB8ZYD+4D4P/Kg==</div>

CSM Onsite support- Senior Consultant

PRINOVA SOLUTIONS LLP

Job Title: Customer Success Executive (CSE)Department: Customer SuccessReports To: Customer Success Manager (CSM)Experience Required: 0&ndash;2 years in customer service or support, preferably in B2B or manufacturing sectorRole Summary:The Customer Success Executive is a junior role responsible for providing operational support to clients and assisting the CSM (Customer Success Manager) in day-to-day account management. The CSE ensures that all client inquiries, order updates, and support tickets are handled promptly and professionally to maintain a high level of customer satisfaction.Key Responsibilities:1) Client Support &amp; Communication:<ul><li>Act as a first-line contact for assigned clients through phone, email, or CRM systems.</li><li>Provide updates on production timelines, dispatch schedules, and delivery ETAs.</li></ul>2) Order Management:<ul><li>Assist in placing client orders in the internal system and ensuring all specifications are captured correctly.</li><li>Coordinate with prepress, production, and logistics teams to ensure smooth fulfillment.</li><li>Track ongoing orders and flag any delays or issues to the Customer Success Manager.</li></ul>3) Documentation &amp; Reporting:<ul><li>Maintain accurate client records and communication logs using CRM tools.</li><li>Generate and send order confirmations. Also, oversee the dispatch notifications, and invoices.</li><li>Update internal trackers and dashboards with client status, feedback, and delivery updates.</li></ul>4) Issue Resolution:<ul><li>Log and manage minor customer complaints or queries; escalate unresolved or complex issues to the CSM.</li><li>Follow up on open tickets and ensure timely closure.</li><li>Coordinate reprints or returns where required, ensuring client expectations are met.</li></ul>5) Feedback &amp; Improvements:<ul><li>Collect feedback from clients and identify recurring issues or improvement areas.</li><li>Propose suggestions to streamline internal processes affecting customer satisfaction.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration, Marketing, or Communications.</li><li>0&ndash;2 years of experience in customer support, inside sales, or operations.</li><li>Excellent communication and interpersonal skills.</li><li>Attention to detail and ability to multitask in a deadline-driven environment.</li><li>Basic knowledge of the printing process (digital, offset, large format) is a plus.</li><li>Proficient with CRM tools, Microsoft Office Suite, and email handling.</li></ul>Job Type: Full-timePay: &#8377;240,000.00 - &#8377;300,000.00 per yearBenefits:<ul><li>Leave encashment</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person <div id='job-id'>Job Id: TL5eOd+cVWCf9zggulMTdERWXyX7+sNgk0mNAjHhr3zBLENPBOtRcRWZeyZXFgBY73HrGEYOWYcz2HMnrgomHvvx90UiYptXbkaByjhCUeapD5WLe1BMRsTox6KYbO8k</div>

Customer Success Executive

Robusta

<div>Who we are;
Octopus by RTG is enabling a key partner organization to grow their tech teams while focusing on AI. We are currently looking for the right pioneers to join the team!
Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.
Octopus is specialized in rapidly assembling remote &amp; onsite global tech teams that are fully aligned with the culture and practices of a particular brand. By providing tailored hubs to suit its clients needs, Octopus gives companies all the advantages of remote work and offshoring without all the negatives.<h3 class="jobSectionHeader">
About the Opportunity</h3>
We are seeking an experienced Strategy Consultant to support a high-impact strategy implementation engagement within the Education &amp; Training sector. This is a two-month opportunity based onsite in Riyadh, working alongside a strategic office team within a major national entity. The ideal candidate will bring strong consulting expertise, a sharp analytical mindset, and the ability to communicate effectively with high-level stakeholders.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Support the Strategy Office in overseeing the execution of key strategic initiatives at the ecosystem level.
</li><li>Conduct deep dives on KPIs, initiatives, and performance metrics to track progress and provide insights.
</li><li>Develop and present high-quality presentations and strategic reports to C-level and senior government stakeholders.
</li><li>Ensure alignment with national transformation priorities and relevant oversight entities (e.g., ADAA, SMO).
</li><li>Provide strategic recommendations and problem-solving support across multiple workstreams.</li>
</ul>Requirements<h3 class="jobSectionHeader">
Required Skills &amp; Experience</h3><ul>
<li>Minimum 5 years of experience in strategy consulting or strategic project delivery.
</li><li>Proven track record in national transformation programs, preferably within education, training, or public sector.
</li><li>Strong experience working with Saudi Vision 2030, ADAA, and Strategic Management Offices (SMOs).
</li><li>Excellent skills in analytical thinking, structured problem-solving, and executive communication.
</li><li>Professional presence and ability to engage confidently with senior stakeholders.
</li><li>Proficient in developing decks, insights, and dashboards for high-level audiences.</li></ul></div> <div id='job-id'>Job Id: RQBt3IZB0cnTFtZFGEaEZqFDLe6z93Wrc7bmLEdLqNaqjIvORQ/7BFT1tWvK/FwH4CvroxTC05kwDcC3GgSb/e+DWA==</div>

Senior Strategy Consultant onsite in Riyadh ( 2 months Contract) - Octopus by RT

Octaloop Technologies

Project Manager (Software/IT) &ndash; min 1 Year Experience Location: Onsite Department: IT / Software Development Employment Type: [Full-time/Contract]Job Summary:We are looking for an Associate Project Manager with min 1 year of experience in the software/IT industry to support the planning, execution, and delivery of technology projects. The ideal candidate will work closely with development teams, product managers, and stakeholders to ensure projects are completed on time, within scope, and with high quality. This role is a great opportunity for someone looking to grow their career in IT project management with hands-on experience in Agile/Scrum methodologies.Key Responsibilities:<ul><li>Assist in defining project scope, objectives, and deliverables for software development projects.</li><li>Support Agile/Scrum processes, including sprint planning, daily stand-ups, and retrospectives.</li><li>Track project progress using tools like Jira, Trello, or Azure DevOps and ensure tasks are completed on schedule.</li><li>Collaborate with developers, QA engineers, and business analysts to remove roadblocks and ensure smooth execution.</li><li>Document and communicate project status, risks, and dependencies to stakeholders.</li><li>Help maintain project documentation (requirements, user stories, test plans).</li><li>Contribute to process improvements and best practices in software project management.</li></ul>Required Skills &amp; Qualifications:<ul><li>1 year of experience in software/IT project management (as a PM, Scrum Master, or in a related role).</li><li>Basic understanding of Agile/Scrum, Waterfall, or hybrid methodologies.</li><li>Familiarity with project management tools (Jira, Confluence, MS Project, or similar).</li><li>Exposure to software development life cycle (SDLC) and IT project workflows.</li><li>Strong organisational and communication skills (written and verbal).</li><li>Ability to work with cross-functional technical teams.</li><li>Problem-solving mindset with a keen eye for detail.</li><li>Certifications like CAPM, CSM, or PMP are a plus (but not mandatory).</li></ul>Preferred Qualifications:<ul><li>Experience in web/mobile development, cloud projects, or SaaS products.</li><li>Basic knowledge of budget tracking and risk management in IT projects.</li><li>Technical understanding of programming, APIs, or databases (helpful but not required)</li></ul>Job Types: Full-time, ContractWork Location: In person <div id='job-id'>Job Id: YywUjBNjYsJp4CuC843q4vAyNJCyRd2F1WuY6tBPfVGfvRWrt0qGtNQYrNAhG6pBswtJBzhWXbV+WpLl7Ilgg1d9ey5Z9riv/Y/lCD7S6VFNfvlYQneRAvJHyHWIuJI=</div>

Project Manager(Software/IT)

Tech Army

Job Details: BackfillPosition: Business Process Consultant (organizational change Management) Location: Tallahassee, FL, 32399 Duration: 12+ months with possible extensionsINTERVIEW= Onsite / Virtual JOB TYPE= OnsiteRequired Education: Bachelor&rsquo;s or Master&rsquo;s Degree in Computer Science, Information Systems, Business Administration, or another related field. Or equivalent work experienceRequired Experience: A minimum of 7 years of IT experience, 4 years of experience in process engineering and 2 years experience in project management.Responsibilities:The Business Process Consultant will focus on facilitating organizational change and smooth system adoption.This role will develop and execute a comprehensive change management strategy, including stakeholder analysis, communication plans, training programs, and post-implementation support.Their role will involve addressing resistance, managing expectations, and ensuring user engagement throughout the implementation.Job Type: ContractPay: $55.31 - $58.00 per hourExpected hours: 40 per weekBenefits:<ul><li>Life insurance</li></ul>Schedule:<ul><li>8 hour shift</li></ul>Application Question(s):<ul><li>A minimum of 7 years of IT experience, 4 years of experience in process engineering and 2 years experience in project management.</li><li>The Business Process Consultant will focus on facilitating organizational change and smooth system adoption. </li><li>This role will develop and execute a comprehensive change management strategy, including stakeholder analysis, communication plans, training programs, and post-implementation support. </li><li>Their role will involve addressing resistance, managing expectations, and ensuring user engagement throughout the implementation.</li><li>Are you local to Tallahassee, FL?</li></ul>Location:<ul><li>Tallahassee, FL 32399 (Required)</li></ul>Work Location: In person <div id='job-id'>Job Id: dqYY/4lCe3mfuYUOVjhUD0UHIGNc0DaOWefer5HqrGl5LoqZpqX1BUwUFNy06j4hsk2PjdMZ5QLPiTXE2RJss02Ul7Slni/QchoNVK+BQIOwHbI/26ZcUKsUi3x8q1Sk//r3RXMx4CV71CV3LgpzxL/JIvX1TPw0fNsiC6shMts0VMg=</div>

Business Process Consultant (Organizational Change Management)

Deloitte

<div><div><div>Location
</div>Riyadh
</div><div><div>Scrum Master/ PMO &ndash; Product Engineering | Consultant
About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:<ul><li> Lead the way</li><li> Serve with integrity</li><li> Take care of each other</li><li> Foster inclusion</li><li> Collaborate for measurable impact</li></ul>
Overview:
We are looking for a versatile Consultant with expertise in Technical PMO, Scrum Master, DevOps, or Business Analysis. The role involves working closely with clients to deliver high-quality solutions using Agile methodologies.
Key Responsibilities:
Technical PMO:<ul><li>
Manage project timelines and resources.</li><li>
Coordinate cross-functional teams.</li><li>
Maintain project documentation.</li><li>
Facilitate project meetings and updates.</li></ul>
Scrum Master:<ul><li>
Lead Agile Scrum teams.</li><li>
Facilitate Agile ceremonies.</li><li>
Remove impediments and coach team members.</li><li>
Foster collaboration.</li></ul>
DevOps:<ul><li>
Implement CI/CD pipelines.</li><li>
Automate infrastructure provisioning.</li><li>
Monitor system performance.</li><li>
Collaborate with development and operations teams.</li></ul>
Business Analysis:<ul><li>
Gather and document requirements.</li><li>
Develop user stories and acceptance criteria.</li><li>
Analyse and map business processes.</li><li>
Liaise between stakeholders and development teams.</li></ul>
Required Skills and Qualifications:<ul><li>
Bachelor's degree in a relevant field.</li><li>
Experience in Technical PMO, Scrum Master, DevOps, or Business Analysis.</li><li>
Strong understanding of Agile methodologies.</li><li>
Excellent client-facing skills.</li><li>
Proficiency in capturing requirements and user stories.</li><li>
Familiarity with project management and DevOps tools.</li><li>
Strong communication and organisational skills.</li></ul>
Preferred Qualifications:<ul><li>
Certified Scrum Master (CSM) or equivalent.</li><li>
Jira Administrator certification</li><li>
Experience with cloud platforms.</li><li>
Knowledge of SDLC and best practices.</li><li>
Familiarity with business process modelling tools.</li></ul></div></div></div> <div id='job-id'>Job Id: 3h+0BinJlwTiZuYCrkQWn7x631YQdoG79W2BKXm+PoFbHMWE3kUNwWbLrsdiO1/maTIXHvIeyxl4qgGoo2CUgWhIolbFHDss7MTlBgBAo+9IHyYF98wrjadPOl70ZYopPnpVEW6Vy3fT+iY32jPeFaaA6nXG8LYRZsaOecLJG4sUdKMx6fot3imTE/A4hiESl26F9Jo3XEeyVdsQMDbRskaYA1e67SkXOLbgfdzC3+f3Ve1uNEy/4EpbWB3Im4VIxlrXwYyn5Y9pEgBbNJpj</div>

Consultant | Engineering AI & Data | Engineering | Scrum Master/ PMO - Product Engineering & Development | Riyadh

<div>Who we are;
Octopus by RTG is enabling a key partner organization to grow their tech teams while focusing on AI. We are currently looking for the right pioneers to join the team!
Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.
Octopus is specialized in rapidly assembling remote &amp; onsite global tech teams that are fully aligned with the culture and practices of a particular brand. By providing tailored hubs to suit its clients needs, Octopus gives companies all the advantages of remote work and offshoring without all the negatives.<h3 class="jobSectionHeader">
About the Role</h3>
We are seeking an experienced Senior Product Strategy Consultant to join a strategic initiative with a government-affiliated entity in Saudi Arabia. The ideal candidate will have a strong foundation in management consulting, coupled with hands-on experience in product strategy and technology-driven environments.
You will play a critical role in aligning product development with national strategic objectives, working closely with leadership teams, and contributing to long-term transformation goals.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Lead product strategy and development efforts, ensuring alignment with broader organizational and national goals.
</li><li>Provide strategic advisory support based on management consulting frameworks and best practices.
</li><li>Collaborate with cross-functional teams across technology, operations, and policy to drive delivery.
</li><li>Prepare and present reports, recommendations, and briefings to executive and governmental stakeholders.
</li></ul>Requirements<ul>
<li>10+ years of total professional experience, including at least 2 years in a top-tier management consulting environment.
</li><li>Proven experience in product management, ideally within complex or government-adjacent ecosystems.
</li><li>Strong technology acumen and ability to navigate digital product landscapes.
</li><li>Exceptional communication skills in both English and Arabic (spoken and written).
</li><li>Willingness to relocate to Riyadh or maintain a minimum 4-day onsite presence.</li></ul></div> <div id='job-id'>Job Id: nCmwt+pP60HVYXtECJ3wPKP8yPB1XBa1hf69AGpdtTp+7EBLAxwXH3B0GiGGibhvWQujJAfTg0p+0gxHCvsvZG3aGA==</div>

Senior Product Consultant onsite in Riyadh ( 6 months Contract) - Octopus by RTG

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