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customer happiness team lead

Malaeb

<div>
 
 
 At Malaeb, we don&rsquo;t just serve our players and pitch owners, we WOW them. The Customer Happiness Lead is the force behind creating breathtaking moments. This role goes beyond support; it&rsquo;s about going above and beyond through hospitality and exceptional, proactive, and personalized service.&nbsp;
 
 
 
 
 
 
 
 1. Wow Factor Ownership
 
 
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 Lead initiatives that transform routine interactions into unforgettable experiences.&nbsp;
 
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 Identify opportunities for breathtaking moments and ensure they are consistently delivered.
 
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 Monitor moments feedback to measure the impact of the CH team on customers and pitch owners.
 
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 2. Team Leadership &amp; Coaching
 
 
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 Conduct regular training and coaching sessions focused on empathy, proactive problem-solving, and identifying the wow moments.
 
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 Set team KPIs aligned with customer satisfaction, retention, and response quality.
 
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 Set team OKRs that align with the company's goals.
 
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 Level up the quality standards and ensure compliance.
 
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 </ul>
 
 
 
 
 
 3. Customer Happiness Operations
 
 
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 Oversee daily CH operations, including handling escalations and ensuring service SLAs are met.
 
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 Collaborate with the company&rsquo;s teams to create unified customer journeys.
 
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 Maintain and optimize support channels (chat, email, phone, social media, and internal communication tools).
 
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 4. Insights &amp; Continuous Improvement
 
 
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 Track and analyze customer feedback and root cause analysis to recommend process and product improvements.
 
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 Translate customer insights into actionable strategies that drive loyalty and reduce churn.
 
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 Own monthly reporting on customer happiness, OKRs, KPIs, including CSAT, and Wow Factor moments.
 
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 5. Automation &amp; Efficiency
 
 
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 Identify opportunities to automate repetitive tasks while preserving the human Wow Factor.
 
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 Collaborate with dev teams to enhance the company&rsquo;s internal tools and ticketing systems to elevate the customer experience.
 
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 Qualifications
 
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 Minimum 3-5 years of experience in leading high-performing customer experience or support teams.
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 A genuine passion for customer satisfaction, loyalty building, and delivering exceptional service experiences.
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 Strong analytical capabilities with the ability to translate customer feedback and data into strategic improvements.
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 Proficient in using customer support platforms, ticketing systems, and automation workflows to optimize service delivery.
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 Exceptional communication skills, with a high degree of empathy and emotional intelligence.
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 Proven leadership qualities with a track record of inspiring and developing team members.
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 </ul>
 
 
 
</div>
 <div id='job-id'>Job Id: PyWv7Vc50ErpFaaYt6hUT53fsbDFwrTDIcR7giBwZWErZD6G7bCs5I90RjGvxVsYwn3bwSDr/UHXM3kMz7CZHuV/FXO/CYj9Jw==</div>

Customer Happiness Team Lead

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Sales Executive | MAF Entertainment | Entertainment
 
 
 
 Role Summary
 
 
 
 The Sales Executive plays a vital role in driving revenue growth by selling group bookings, event packages, and vouchers to corporate clients, educational institutions, and individual customers. This role aims to expand our customer base, foster partnerships, and promote the unique entertainment experiences we offer.
 
 
 
 ROLE PROFILE
 
 
 
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 Identify and target corporate clients, and schools, for group bookings, events, and voucher sales.
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 Create and maintain a robust sales pipeline, prospect new business opportunities, and nurture existing client relationships.
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 Develop tailored sales proposals and packages to meet the diverse needs of B2B and individual customers.
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 Provide excellent customer service and support, addressing inquiries and resolving issues to ensure client satisfaction.
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 Establish and maintain strong, long-term relationships with corporate and schools, understanding their requirements.
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 Stay informed about industry trends, competitor offerings, and customer preferences within the entertainment sector.
 
 
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 </ul>
 
 Requirements
 
 
 
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 Bachelor&rsquo;s degree (master&rsquo;s preferred) in Communications, Business Administration, Business Management, Marketing, or any other related filed.
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 Minimum of 3-5 years in a sales position within a complex and fast-paced business environment.
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 Strong verbal and written communication skills in English and Arabic.
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 Interpersonal, negotiation and influencing skills.
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 A good understanding of B2B sales processes and the ability to close deals successfully.
 
 
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 </ul>
 
 What We Offer
 
 
 
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 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
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 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
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 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
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 </ul>
</div>
 <div id='job-id'>Job Id: orLRUK8xJsMzB4kdMRP28I3YLbY7WWV5/kj8YyqfP8RYcP0ofED+J8jZCPnWx8HBp742JYAIWeI5aS6mDX3zG7K3jJ5CIQVfj7ecsz3VRkDXX12BS8eSuuaSqWbcj10mqb4=</div>

Sales Executive

Amazon Web Services (AWS)

<div>
 
 Description
 
 
 
 Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technician Interns to join our expanding team in the Greater London area.
 
 
 This position involves hardware and network diagnostics followed by physical repair. All interns will be exposed to independent work and in a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful.
 
 
 As an intern, you will participate in our 12-week internship program in our London Data Centers.
 
 
 Duties &amp; Responsibilities
 
 
 You will have the opportunity to provide our internal workforce with infrastructure related support, resolving tickets related to HW (Motherboard, RAM, CPU, GPU, etc) and networking tickets (Link Down, Optics Replacements, Switch Replacements, etc).
 
 
 In addition to hardware and network repair, interns will learn how to install equipment, create documentation, innovate solutions, and fix complex problems within the data center space.
 
 
 
 Duties Include
 
 
 
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 Hardware troubleshoot in servers which are not live with an AWS technician's supervision
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 Understand the importance to meet SLA&rsquo;s against assigned trouble tickets
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 Follow the AWS technician's during network troubleshooting
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 Replace Media (SSD/HDD) according with AWS Data Tech guidance
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 Perform regular server hardware repairs (drives, motherboards etc) under the guidance of experienced techs
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 Interact with third party vendors &amp; contractors who are working on site
 
 
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 </ul>
 Amazon internships are full-time (40 hours/week) for 12 consecutive weeks. This position requires the intern to report to work onsite on a daily basis. Intern schedules are typically day schedules, Monday-Friday. A full-time position as a Data Center Tech could involve day, evening, or weekend shifts and on-call rotations.
 
 
 Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. Candidates must hold the right to work in the U.K. before or by the commencement of the internship.
 
 
 Note: Applications are reviewed on a rolling basis. For an update on your status, or to confirm your application was submitted successfully, please login to your candidate portal. Please note that we are reviewing a high volume of applications and appreciate your patience.
 
 
 Mentorship &amp; Career Growth
 
 
 Our team is dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Projects and tasks are assigned in a way that leverages your strengths and helps you further develop your skillset.
 
 
 Inclusive Team Culture
 
 
 Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
 
 
 Work/Life Harmony
 
 
 Our team puts a high value on work-life harmony. It isn&rsquo;t about how many hours you spend at home or at work; it&rsquo;s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility and encourage you to find your own balance between your work and personal lives.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
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 In pursuit of IT Certification or Technical/Bachelors Degree within a relevant technical field such as Information Technology, Computer Hardware Repair or similar
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 Excellent communication skills, both written and verbal
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 Ability to work well with others in a team environment, displaying excellent time management skills
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
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 Basic knowledge of Linux is an advantage
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 Basic knowledge of networking is an advantage
 
 
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 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Amazon Data Services Bahrain W.L.L.
 
 
 Job ID: A2820051
</div>
 <div id='job-id'>Job Id: pU2sSfKNznwRDqkFVxMEewzIfUjcFZDBkTXBiMLl4qpLP1cIOI+uHFn0Jz+pcf7KhZfSBVocAFz92fCucpRlt/6jZS2hJ76z0QZz1FxQKp49VWH7jQAKU2wVvGaFrYS6lH9eqktu4TMRB62q465YR++dnIM/Z1tWZlg4tQImW3sQnXxhjDB+7+ggnE5DUVkoXhX9C0RWeSKo1wyEbhNXgfhGalZsVhIbaAfZwRvoL1URWzlUFSWr0I4QyllKvtFO/0njpc7TZkoXi8i/sIP7sw/q6w==</div>

2025 Data Centre Technician Intern

Kyro Lounge Restaurant

Required Professional Restaurant Manager for a group of QSR/Fast Casual dining restaurants. Local candidates having worked in same position with excellent communication and leadership skills need apply.Job SummaryThe Restaurant Manager will lead day-to-day operations, ensure excellent customer service, and manage a high-performing team. The Restaurant Manager will be responsible for maintaining quality standards, optimizing operational efficiency, and driving profitability.Key Responsibilities&middot; Oversee daily restaurant operations, including staffing, inventory, and customer service.&middot; Ensure compliance with health, safety, and sanitation standards.&middot; Recruit, train, schedule, and supervise staff members.&middot; Monitor food quality and service standards to ensure customer satisfaction.&middot; Manage budgets, labor costs, and profitability targets.&middot; Maintain accurate records for payroll, inventory, and sales reporting.&middot; Resolve customer complaints and handle service recovery professionally.&middot; Coordinate with vendors and suppliers for timely deliveries and cost control.&middot; Implement company policies and procedures consistently across all shifts.&middot; Lead by example to foster a positive and productive team culture.Requirements&middot; Strong leadership, organizational, and decision-making skills.&middot; Excellent customer service and communication abilities.&middot; Proficient with POS systems, scheduling software, and basic financial reporting.&middot; Ability to work flexible hours, including evenings, weekends, and holidays.Preferred Qualifications&middot; Experience in fast-casual or casual dining restaurants.&middot; ServSafe or local food safety certification.&middot; Knowledge of local labor laws and HR practices.Working ConditionsThis is a full-time, on-site role requiring frequent standing, walking, and hands-on involvement in restaurant operations. Must be able to work weekends, evenings, and holidays as needed.Job Type: Full-timeLanguage:<ul><li>Arabic (Preferred)</li></ul> <div id='job-id'>Job Id: oRco8+rLsjBjgNzm4cy73ekxaC4FX/wp2ByAHI6xSU7VpqO7xn5JooihCEOfapuhodq6d0hUEc4L+DVUn5QR7ESeYOcQPIGzahfxCaAONUsVoEAXsSVQ0Q==</div>

Restaurant Manager

Braxtone Group

<figure class="table"><table><tbody><tr><td>Main Purpose of Job:&nbsp;&nbsp;The role of Lead Generation Agent involves calling potential customers to collect accurate vehicle and insurance information, which will be converted into qualified leads for our motor insurance sales team. Full training will be provided.&nbsp;</td></tr><tr><td>Duties &amp; Responsibilities&nbsp;<ul><li>Make outbound calls to customers to gather car and insurance details.</li><li>Accurately record and update customer information in the system.</li><li>Convert collected data into warm, qualified leads for the sales team.</li><li>Maintain professionalism and a positive attitude during customer interactions.</li><li>Meet lead generation targets.</li></ul>&nbsp;</td></tr><tr><td>Skills &amp; Qualifications<ul><li>Clear and confident communication skills over the phone.&nbsp;</li><li>Good listening skills and attention to detail in data entry.</li><li>Previous call center or customer contact experience is preferred (training provided).</li><li>Ability to work in a team-oriented and target-driven environment.</li></ul></td></tr></tbody></table></figure>

Lead Generation Agent

SOHO Group

<div>
 
 We are excited to announce the opening of our flagship ALO store in Bahrain, and we're searching for a dynamic Department Manager/Assistant Manager to lead our team. If you're passionate about activewear, thrive in a fast-paced retail environment, and have experience managing high-volume stores, this is the perfect opportunity for you to join a growing global brand.
 
 
 
 
 
 
 THE TEAM
 
 
 
 
 
 
 The Department /Assistant Store Manager &ndash; Sales &amp; Service plays a vital role in leading the sales floor, managing daily team operations, and ensuring a seamless client experience aligned with ALO&rsquo;s brand ethos. This position is focused on maximizing in-store sales performance through hands-on leadership, efficient scheduling, and proactive customer engagement. The ideal candidate is a natural team motivator with strong retail acumen, people management skills, and a passion for wellness and lifestyle retail.
 
 
 
 
 
 
 DUTIES &amp; RESPONSIBILITIES
 
 
 
 
 
 
 
 1. Team Leadership &amp; Shop Floor Management
 
 
 
 Lead by example on the shop floor to ensure active presence and role modelling for the team.
 
 
 Develop and manage team schedules (ROTA) to guarantee optimal coverage and efficiency.
 
 
 Conduct regular briefings, floor walks, and individual check-ins to drive performance and motivation.
 
 
 Handle employee relations on the floor by addressing concerns, giving real-time feedback, and escalating issues when needed.
 
 
 Ensure continuous product knowledge updates and role-specific training.
 
 
 
 
 
 
 
 
 
 2. Client Engagement &amp; Service Excellence
 
 
 
 Deliver exceptional customer service by ensuring all team members provide personalized and wellness-driven experiences.
 
 
 Handle escalated customer situations with empathy and professionalism to uphold ALO&rsquo;s high standards.
 
 
 Foster a welcoming environment that reflects ALO&rsquo;s lifestyle values mindfulness, wellness, and community.
 
 
 
 
 
 
 
 
 
 3. Sales Performance &amp; KPI Management
 
 
 
 Monitor daily sales performance, conversion rates, and other key retail metrics.
 
 
 Identify commercial opportunities on the shop floor to drive upselling and cross-selling.
 
 
 Ensure sales targets are clearly communicated to the team and regularly reviewed.
 
 
 
 
 
 
 
 
 
 4. Cross-Functional Collaboration
 
 
 
 Partner with Boutique Manager and other Department Managers to coordinate promotions, events, and launches.
 
 
 Contribute to a positive team culture by participating in meetings, feedback loops, and development planning.
 
 
 
 
 
 
 
 
 
 SUCCESS ATTRIBUTES:
 
 
 
 
 
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 <li>
 Retail Floor Leadership: Minimum 4 years of experience in a similar management role within fashion or lifestyle retail.
 </li>
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 People Management: Strong coaching skills, capable of motivating and guiding sales teams.
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 Customer Centricity: Clear understanding of premium client service expectations.
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 Operational Efficiency: Skilled in rota planning, real-time issue handling, and team supervision.
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 <li>
 Sales-Driven Mindset: KPI and performance-oriented with a proactive approach to improving results.
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 <li>
 Adaptability: Ability to thrive in a dynamic retail environment, adjust priorities, and support brand initiatives.
 </li>
 <li>
 Advanced/ Good level of English required.
 </li>
 </ul>
 
 
</div>
 <div id='job-id'>Job Id: ytK7qITZzFWyMD1dEDl5/5aQDaL23os6LcnAdu1GykhkMvH2fPYtINOQUjLzYZcLMkbjKw==</div>

Department Manager - Sales ALO Bahrain

Optica

Retail Branch ManagerPosition OverviewThe Opportunity: Lead Our Store to SuccessWe're searching for a dynamic and results-driven Branch Manager to lead one of our retail optical stores. Reporting directly to the Marketing and Eyewear Sales Manager, you'll be the driving force behind the store's operations, ensuring healthy business across all product categories: frames, sunglasses, prescription lenses, contact lenses, solutions, and accessories.You'll be instrumental in cultivating an exceptional customer experience. This means ensuring every team member is empowered to exceed customer expectations, leading to an unparalleled shopping journey.Beyond sales and service, you'll be responsible for:<ul><li>Optimizing Operations: Strategically scheduling your team to maximize sales during peak trading hours.</li><li>Talent Development: Fostering a culture of continuous growth by creating individual development plans for each team member and conducting regular performance reviews.</li><li>Empowering Your Team: Building an environment that encourages responsibility, accountability, involvement, and a strong sense of ownership. We also expect you to prioritize your own personal development.</li><li>Strategic Liaison: Acting as the crucial link between your customers and our Head Office, providing invaluable market feedback and identifying new growth opportunities to help us achieve our targets.</li><li>Driving Innovation: Actively contributing to company-wide improvements, whether through participation in project groups or by proposing your own innovative solutions.</li></ul>Key ResponsibilitiesAs a Branch Manager, you will:<ul><li>Achieve and Exceed Sales Targets: Drive the store's profitability by effectively maximizing sales of products and services through the skillful use of company procedures and tools.</li><li>Master Inventory &amp; Merchandising: Oversee the efficient management and appealing merchandising of all retail aspects, including glasses, contact lenses, and other vision care products.</li><li>Maintain Brand Excellence: Ensure the store consistently meets the highest standards of tidiness and cleanliness, projecting a professional image of Optica at all times.</li><li>Expert Dispensing: Provide knowledgeable advice and support to patients in selecting frames and lenses that perfectly suit their lifestyle.</li><li>Champion Customer Loyalty: Minimize complaints through superior customer care and service quality. Proactively resolve any issues quickly, efficiently, and professionally to retain customer loyalty, adhering strictly to company guidelines.</li><li>Develop and Inspire Your Team: Induct, coach, train, and motivate your in-store team. Implement activities to ensure all staff achieve acceptable levels of knowledge and competence, escalating to relevant managers for further coaching when necessary.</li><li>Foster Collaboration: Cultivate effective teamwork between clinical and retail colleagues to ensure a seamless customer journey.</li><li>Build Strong Networks: Develop and maintain robust communication channels with other branches in the region and with Head Office to identify and capitalize on opportunities and drive business growth.</li></ul>What You Bring<ul><li>Education: Minimum High School Diploma.</li><li>Experience: At least 2 years of proven work experience in retail management, with a strong preference for candidates from the optical retail sector.</li><li>Brand Savvy: Excellent knowledge of major international fashion brands.</li><li>Tech Proficiency: Computer literate, including basic proficiency in MS Office (Word and Excel).</li><li>Organizational Acumen: Strong organizational skills with keen attention to detail.</li><li>Leadership &amp; Decision-Making: Demonstrated leadership abilities with the capacity to make sound decisions under pressure.</li></ul><ul><li>Passion for People Development: A genuine passion for coaching and mentoring your team.</li><li>Delegation &amp; Accountability: Ability to effectively delegate tasks and share responsibility.</li><li>Communication Excellence: Outstanding communication skills.</li><li>Language Skills: Fluency in English is mandatory; Arabic is a significant advantage.</li><li>Team Player: Ability to thrive in a multicultural environment and collaborate effectively.</li><li>Customer-Centric: A strong customer service orientation.</li><li>Proactive &amp; Analytical: A proactive approach with excellent analytical skills and the ability to identify business opportunities.</li></ul>Job Type: Full-timeLocation:<ul><li>Manama (Required)</li></ul> <div id='job-id'>Job Id: dGyxIC5NTnOAhcVmHEoMcuUcqtwfgk9k+aZJVQObDYeq93AttQD5atp+MdY/mt/bAxdn1ZuWq+oMMFvjhgiaLG+HvAmFAK2Yv7El0yUakAaLn6Q6EtetRo+x</div>

Retail Sales Manager

Explore 482+ Customer happiness team lead in bahrain-city this August. Find roles across top companies and apply now to boost your career.