customer relation managment executive crm executive

DEVJI AURUM GOLD AND DIAMOND FACTORY WLL

CRM EXECUTIVEJob Summary:The Customer Relations Executive is responsible for building and maintaining positive relationships with clients by providing excellent service, addressing concerns, and ensuring overall customer satisfaction. This role acts as a liaison between the company and its clients, ensuring smooth communication and efficient problem resolution.Key Responsibilities:<ul><li>Act as the primary point of contact for customers regarding inquiries, complaints, and feedback.</li><li>Respond to customer queries via phone, email, or in person in a timely and professional manner.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Handle and resolve customer complaints effectively, escalating complex issues to management as needed.</li><li>Coordinate with internal departments (sales, logistics, technical support, etc.) to ensure prompt resolution of customer issues.</li><li>Follow up with customers to ensure their issues are resolved and they are satisfied with the service.</li><li>Maintain and update customer records in the CRM system.</li><li>Identify customer needs and provide appropriate solutions or alternatives.</li><li>Gather and analyze customer feedback and trends to suggest improvements to products and services.</li><li>Prepare reports on customer interactions and share insights with relevant departments.</li><li>Assist in customer onboarding and educating customers about company services or products.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Preferred Bahrainis.</li><li>Proven experience in customer service, client relationship management, or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Proficiency in CRM systems and Microsoft Office applications.</li><li>Ability to multitask and manage time effectively in a fast-paced environment.</li><li>Strong sense of empathy and a customer-first attitude.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you a Bahraini?</li></ul> <div id='job-id'>Job Id: /IcbOZPh9smEwNeoXWBwg4jGVcErWfZiCNcNF7YBrCMVtZO0WGMtAyhuozgw3pJsgNLyoi15rzXLZ7g0KVmxuMdl4SoDgMR4EsCB+RsPTG3oOBu+xrdrHbtDccuIp6Uj508dFys/XWgWcr2NeSkUXEWbw+1dhsZxOA==</div>

CUSTOMER RELATION MANAGMENT EXECUTIVE-CRM EXECUTIVE

Glass Room Metal

Job Summary:Baseera Inspection Technologies is seeking a results-driven Sales &amp; Marketing Executive to spearhead our business development efforts in the UAE. This role involves lead generation, client outreach, strategic partnerships, and executing marketing campaigns for our drone-based building inspection services.Key Responsibilities:<ul><li>Identify and qualify new B2B leads in real estate, facility management, and government sectors.</li><li>Build relationships with facility managers, developers, and FM consultants.</li><li>Conduct presentations and demonstrations of inspection services and technology.</li><li>Collaborate with the marketing team to create brochures, presentations, and online campaigns.</li><li>Attend trade shows, networking events, and client meetings.</li><li>Track sales pipeline and report KPIs to management.</li><li>Manage and update CRM platform.</li></ul>Required Qualifications:<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or Engineering.</li><li>2&ndash;4 years of experience in B2B sales, preferably in tech, engineering, or construction.</li><li>Proven ability to generate leads and close deals.</li><li>Excellent English communication and presentation skills; Arabic is a plus.</li><li>Familiarity with CRM systems and digital marketing tools (LinkedIn, email campaigns).</li></ul>Preferred Qualities:<ul><li>Experience working in a startup or technology-driven environment.</li><li>Background in construction, facilities, or drone technology is an advantage.</li><li>Self-motivated, results-oriented, and comfortable working independently.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED10,000.00 per monthApplication Question(s):<ul><li>Can you describe how you would approach and convince a facilities management company or real estate developer in the UAE to adopt drone-based fa&ccedil;ade inspection over traditional methods? What key benefits would you highlight, and how would you overcome objections</li><li>List three facility managment companies you have sold them service in the last 12 Please list three facility management companies to which you have provided services in the past twelve months.month</li></ul>Experience:<ul><li>sales: 3 years (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>Expected Start Date: 01/09/2025 <div id='job-id'>Job Id: oGtHH8wYadpk1pz6Hlkh8l0fYTMcEp1Z519wmoXmWsjytjUcKk69myQ3cPRUpZ6vIt2WLn1SY+gjpMgbzqtZUqe4Ci3bilu601YfrI2Gv4DOkGrFLRx1lzdyj/AOsBIkSNIERQK1fqs=</div>

Sales and Marketing Representative

Icon Group of Companies

Icon Group of Companies is seeking a highly motivated and experienced Customer Service Executive to join our growing team. An ideal candidate would be someone who will be responsible to Provide exceptional customer service support to our valued clients via phone, email, and chat. This role focuses on resolving customer inquiries efficiently and effectively, taking customer&rsquo;s orders, building strong customer relationships, and contributing to a positive brand experience.Responsibilities:Handling customers&rsquo; inbound calls daily.Resolve customers&rsquo; queries via phone, email, or chat.Responsible for escalating complex issues to higher management and collaborating with other departments to resolve customer concerns efficiently &amp; on timely manner.Taking maximum orders, a day along with cross sell/up sell.Responding to emails in a timely manner to ensure prompt communication and customer satisfaction.Reaching out to customers who are not placing orders to maintain &amp; develop company&rsquo;s relation with them.Maintain accurate records of customer interactions and resolutions.Proactively identify and address potential customer issues.Requirements:Bachelor's or Master&rsquo;s degree in Marketing or a related field.Minimum of 2 years of experience in Customer Service or relevant role.Excellent verbal and written communication skills.Strong problem-solving and analytical skills.Ability to work effectively under pressure and manage multiple priorities.Proficiency in using CRM software (Zoho CRM).Benefits: Competitive Salary, Provident Fund, Paid Leaves, Leaves Encashment, Health &amp; Group Life Insurance.Timings: 05:00 PM -02:00 AM (Mon-Fri)Location: DHA Phase 2 Extension, Karachi.Note: Candidates with relevant experience will be given preference.Job Type: Full-timeApplication Question(s):<ul><li>Can you work in the evening shift?</li></ul>Work Location: In personApplication Deadline: 18/04/2025 <div id='job-id'>Job Id: UCT7/yyhRlKLRJttmi4n6f6Ci4leVSR2QlPsFi8wmQuERAQa9TpxdoKJ6U/EgGbqouylCFHSFD55N00lF5Sny2CcaVD9me+qkVW6G36r8FCgYcFfOt9DCaDzvu4EMoru</div>

Customer Service Executive

New Horizon Group Of School

Job Description &ndash; CRM Executive Job Title: CRM Executive Department: Marketing / Admissions / Sales / Customer Relations Reporting To: CRM Manager / Head of Department Location: AiroliResume summited by:- hr@newhorizonsms.comJob Summary:The CRM Executive will be responsible for managing the entire customer relationship process, which includes lead capture, timely follow-up, customer interaction, and relationship retention. This will be carried out using CRM tools and platforms. The role is crucial in enhancing customer satisfaction and achieving sales and service targets. The CRM Executive will interact with approximately 100&ndash;200 customers daily over the phone to ensure consistent communication and build strong relationships with both potential and existing customers.Key Responsibilities:<ul><li>Lead Management &amp; Follow-up:</li><li>Capture and maintain leads in the CRM system from various sources.</li><li>Ensure timely follow-up via calls, emails, or messages.</li><li>Assign leads to the relevant department/personnel based on predefined rules.</li><li>Customer Communication &amp; Engagement:</li><li>Maintain effective communication with prospective and existing customers.</li><li>Send regular updates, newsletters, or promotional content via email/SMS.</li><li>Address inquiries or complaints professionally and escalate when required.</li><li>Database Management:</li><li>Ensure data hygiene and accuracy in the CRM database.</li><li>Regularly update customer records and track interaction history.</li><li>Remove duplicates and inactive records periodically.</li><li>Reporting &amp; Analytics:</li><li>Generate daily/weekly/monthly CRM reports (lead status, follow-ups, conversions, etc.).</li><li>Analyze customer behavior and suggest improvements in processes or communication.</li><li>Provide feedback to sales, marketing, and management teams based on CRM insights.</li><li>Process Improvement:</li><li>Identify gaps in the customer journey and propose automation or enhancement solutions.</li><li>Collaborate with IT and Marketing teams to improve CRM efficiency.</li><li>Stay updated on CRM trends and tools to upgrade processes.</li><li>Compliance &amp; Confidentiality:</li><li>Adhere to data protection and privacy guidelines.</li><li>Ensure all customer information is handled with confidentiality.</li></ul>Key Skills &amp; Qualifications:<ul><li>Bachelor's degree in Marketing, Business Administration, or relevant field.</li><li>1&ndash;3 years of experience in CRM management or customer service.</li><li>Proficiency in CRM software (e.g., Zoho, Salesforce, HubSpot, or MICM).</li><li>Strong communication and interpersonal skills.</li><li>Attention to detail and problem-solving abilities.</li><li>Analytical mindset with reporting skills.</li></ul>CRM Process Flow:1. Lead Generation<ul><li>Source: Website, social media, walk-ins, referrals, campaigns</li><li>Action: Capture lead into CRM</li></ul>2. Lead Allocation<ul><li>Based on area, interest, or department</li><li>Auto/manual assignment through CRM</li></ul>3. Lead Nurturing &amp; Follow-Up<ul><li>Scheduled calls, emails, and messages</li><li>Track touchpoints and interactions</li></ul>4. Conversion or Escalation<ul><li>Convert to admission/sale/enquiry closure</li><li>Escalate unresponsive or critical leads to higher authorities</li></ul>5. Customer Onboarding<ul><li>Share welcome kit, documents, or orientation information</li><li>Introduce contact points for further communication</li></ul>6. Service &amp; Support<ul><li>Handle queries, complaints, feedback</li><li>Resolve within defined TAT (Turnaround Time)</li></ul>7. Retention &amp; Re-engagement<ul><li>Feedback collection</li><li>Periodic check-ins or surveys</li><li>Offer loyalty or referral programs</li></ul>8. Reporting &amp; Review<ul><li>CRM dashboard monitoring</li><li>Weekly and monthly reports shared with management</li><li>Evaluate team performance and process efficiency</li></ul>Job Type: Full-timePay: &#8377;30,000.00 - &#8377;35,000.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>Work Location: In personSpeak with the employer +91 9004355856 <div id='job-id'>Job Id: 5VFLXgGf7fWaFh06R2Cp3LfhGNyYVGmRhoePcPQRbHyjcllq3zTR7gw2C+9UpQ9VVj1xBAn8ttZq8UP/LPYppXolN/C6PZ5iIE8N/MYbJ1nnIikENYYQ4IDhrGDOD9aqCc4Y+w7ZuKrKuwgaFF4m7Q==</div>

Customer Relationship Management Executive

Green mind travels

Responsibilities<ul><li>Identify and pursue new business opportunities in the travel and tourism industry.</li><li>Build and maintain strong relationships with clients, partners, and stakeholders.</li><li>Develop and execute strategic plans to achieve company growth objectives.</li><li>Conduct market research to identify trends and customer needs.</li><li>Collaborate with marketing and sales teams to create effective sales strategies.</li><li>Prepare and present business proposals and presentations to potential clients.</li><li>Negotiate contracts and agreements with clients and partners.</li><li>Track and report on business development activities and outcomes.</li></ul>Qualifications<ul><li>Bachelor's degree in Travel Managment, Marketing, or a related field.</li><li>Proven experience in Travel Industry</li><li>Familiarity with the travel and tourism industry.</li><li>Strong networking and relationship-building skills.</li><li>Excellent communication and negotiation abilities.</li><li>Strategic thinking and planning skills.</li><li>Ability to work independently and as part of a team.</li></ul>Skills<ul><li>Market Research</li><li>Sales Strategy</li><li>Networking</li><li>Relationship Management</li><li>Strategic Planning</li><li>Negotiation</li><li>Presentation Skills</li><li>CRM Software</li></ul>Contacting Person:Selvi (HR)8610028065Job Type: Full-timePay: &#8377;35,000.00 - &#8377;40,000.00 per monthBenefits:<ul><li>Paid sick time</li></ul>Schedule:<ul><li>Day shift</li></ul>Supplemental Pay:<ul><li>Commission pay</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person <div id='job-id'>Job Id: sH6fPgZRe5ma8AzuxhuSaksv0r/iYPzhXVwVCs0CRGyL+vyXzqMF2IqVGOpn5Vkr1Lh2JSLiYyMO9Jeq54BsnQbEOCWCELC8kzOpUy4h6RVUOhsFdnA3k+hcqtBfIrV9ztbmgAMG</div>

Business Development Officer (BDO)

PVR Developers India Pvt Ltd

PVR DEVELOPERS INDIA Pvt Ltd: PVR DEVELOPERS INDIA PVT LTD over the years has evolved into a Trusted &amp; Reliable Group that has sought to Thrive YOU through its Focused Approach, Continuous Efforts, Timely Execution &amp; Delivery of our Projects as Promised to our Clients &amp; Stake Holders. Our idea is to Churn out Abodes &amp; Landmarks of Highest Quality with Thoughtful &amp; Practical Communities &amp; Spaces that People Enjoy through their Lives.Job Description: Site CRM ExecutiveA Site CRM Executive (Customer Relationship Management Executive) in the construction industry plays a key role in managing client relationships, handling customer inquiries, coordinating with internal teams, and ensuring smooth communication between the client and site operations.Experience : 2 to 5 yearsPosition Overview:1- 3 years of Realestate CRM experience MustSelf-motivated and entrepreneurialStrong communication skillsReal estate Sales and Marketing ExecutiveResponsibilities:Client Interaction:<ul><li>Serve as the main point of contact between clients and the construction site team.</li><li>Address client queries, concerns, and feedback related to construction progress, handover, quality, etc.</li><li>Schedule and conduct site visits for clients.</li></ul>Documentation &amp; Records:<ul><li>Maintain records of client communication, agreements, change requests, and complaints.</li><li>Assist in documentation related to possession, payments, and legal formalities.</li></ul>Coordination:<ul><li>Liaise between sales/marketing teams and site teams (project managers, engineers).</li><li>Coordinate snagging, possession, and handover processes.</li><li>Ensure timely updates on construction progress to clients.</li><li>Follow-Ups:</li><li>Follow up on pending documents, payments, or other client-side formalities.</li><li>Help resolve issues related to post-sale services or handover.</li><li>Reporting:</li><li>Prepare weekly/monthly reports on customer queries, resolution timelines, site visits, etc.</li><li>Escalate unresolved issues to senior management.</li></ul>Skills Required<ul><li>Excellent communication and interpersonal skills</li><li>Knowledge of CRM software/tools (e.g., Salesforce, Zoho CRM, or construction-specific CRMs)</li><li>Basic understanding of construction processes and terminology</li><li>Problem-solving abilities</li><li>Organizational and multitasking skills</li></ul>Preferred Background<ul><li>Bachelor&rsquo;s degree in Business Administration, Civil Engineering, or related fields</li><li>Prior experience in real estate, construction, or infrastructure sector</li><li>Familiarity with real estate regulations and customer service protocols</li></ul>We are looking for a CRM person who can think out of the box and is excited to do things differently. We would love to hear from you if you have a positive can-do attitude with a great personality and are looking for a challenging role.If interested, call to 7680999901.Job Type: Full-timePay: &#8377;30,000.00 - &#8377;40,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Food provided</li></ul>Schedule:<ul><li>Day shift</li></ul>Supplemental Pay:<ul><li>Performance bonus</li></ul>Work Location: In person <div id='job-id'>Job Id: DtO9TP0k5hsUihIfB0Ce3nsEcaFBcxbZ36FTxhRLk6nmaP+bjBXECrbaQe55R0S2pqbZr0+WGXf2FlWBPFDPGFnvsSVjk0eIGRHjvm0J8LpvlVg=</div>

CRM Executive

Hi Living Projects

Job Title: CRM Executive &ndash; Residential Projects Department: Customer Relationship Management Location: Chennai Reports To: CRM Manager / Sales Head Experience: 2&ndash;6 years (Real Estate &ndash; Residential segment preferred)Job Summary:We are seeking a dedicated and detail-oriented CRM Executive to manage end-to-end customer relationship processes for residential projects. The ideal candidate will be responsible for maintaining excellent customer satisfaction post-booking, ensuring timely coordination for documentation, payments, possession, and addressing customer queries with professionalism.Key Responsibilities:<ul><li>Act as the primary point of contact for customers post-booking until handover.</li><li>Ensure accurate documentation and verification for booking, agreements, registration, and possession.</li><li>Track customer payments, send timely reminders, and coordinate with the finance team for receivables.</li><li>Coordinate site visits, handover schedules, and snag list resolutions.</li><li>Maintain updated records in the CRM software and generate periodic status reports.</li><li>Handle and resolve customer complaints, queries, and grievances in a timely and courteous manner.</li><li>Liaise with internal departments such as Sales, Legal, Projects, and Finance to ensure smooth operations.</li><li>Share regular project updates, construction progress, and milestone communications with customers.</li><li>Assist in organizing customer engagement events and feedback collection post-handover.</li><li>Ensure adherence to RERA guidelines in all customer-facing activities.</li></ul>Desired Candidate Profile:<ul><li>Graduate in Business Administration / Marketing / Real Estate or equivalent.</li><li>Minimum 2 years of experience in CRM/customer service roles in residential real estate.</li></ul>Job Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul>Schedule:<ul><li>Day shift</li></ul>Supplemental Pay:<ul><li>Performance bonus</li></ul>Work Location: In person <div id='job-id'>Job Id: XI/SK8rbIUqz+vFHE0/egUIrFtOAVb4ic70UkMXGKfAk7aQYE2BDz5ogQuAxoF268udGLQkJw+FawFNLrKRkJcAbGPMHWCJUIwYN2fHkd6Ua7MI=</div>

CRM - Executive

Search 10000+ Customer relation managment executive crm executive jobs near you this August. New roles added regularly across leading industries. Apply today.