customer service

Emdad Al Khebrat

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  The Customer Service Specialist (اخصائي خدمة عملاء) plays a crucial role in ensuring an elevated customer experience while representing the organization. This mid-career position requires individuals who exhibit outstanding communication skills and a proactive approach to problem-solving. The ideal candidate must demonstrate the ability to thrive in fast-paced environments, deliver timely resolutions to customer inquiries, and provide knowledgeable support related to products and services. They will engage directly with customers, identifying their needs and providing tailored solutions with professionalism and courtesy. Success in this role hinges on the candidate's capability to navigate customer concerns with empathy, exercise sound judgment, and maintain composure under pressure, ultimately fostering a positive relationship between the customer and the organization.
 </p>
 <p>
  <strong>
   Job Requirements
  </strong>
 </p>
 <ul>
  <li>
   Minimum educational qualification of a Diploma or Bachelor's degree in a relevant field.
  </li>
  <li>
   Proven track record of 0-2 years in customer service or a related field.
  </li>
  <li>
   Capacity to articulate information clearly and effectively in both spoken and written formats.
  </li>
  <li>
   Ability to demonstrate active listening skills and empathetic communication.
  </li>
  <li>
   Proficiency in problem identification and resolution techniques.
  </li>
  <li>
   Familiarity with customer relationship management (CRM) software is a plus.
  </li>
  <li>
   Aptitude for managing multiple tasks efficiently while prioritizing customer needs.
  </li>
  <li>
   Strong emotional intelligence to handle various customer interactions.
  </li>
  <li>
   Flexibility to adapt to shifting priorities and both team-based and independent work environments.
  </li>
  <li>
   Knowledge of the company's products, services, and policies.
  </li>
 </ul>
 <p>
  <strong>
   Job Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Address customer inquiries and issues via various communication channels, ensuring timely and effective responses.
  </li>
  <li>
   Develop and maintain a thorough understanding of the company's offerings to provide accurate information to customers.
  </li>
  <li>
   Utilize active listening skills to understand customer's needs and troubleshoot problems.
  </li>
  <li>
   Proactively identify areas for improving customer satisfaction and raise suggestions to management.
  </li>
  <li>
   Manage difficult encounters with customers by employing conflict resolution techniques.
  </li>
  <li>
   Record interactions and transactions with customers in the CRM system to maintain accurate documentation.
  </li>
  <li>
   Collaborate with other departments to resolve customer discrepancies and enhance the overall service quality.
  </li>
  <li>
   Ensure compliance with company policies and industry regulations while handling customer interactions.
  </li>
  <li>
   Monitor and analyze customer feedback to recognize trends and areas requiring attention.
  </li>
  <li>
   Participate in ongoing training and professional development to enhance customer service skills.
  </li>
 </ul>
 <p>
  <strong>
   Required Skills
  </strong>
 </p>
 <ul>
  <li>
   Exceptional verbal and written communication skills, enabling clear interaction with diverse customer groups.
  </li>
  <li>
   Strong problem-solving abilities, capable of assessing situations and implementing effective solutions rapidly.
  </li>
  <li>
   Proficiency in navigating high-pressure situations while maintaining professionalism and courtesy.
  </li>
  <li>
   Adeptness in establishing rapport with customers, fostering trust and loyalty.
  </li>
  <li>
   Competence in using technology and systems related to customer service delivery.
  </li>
  <li>
   Flexibility to work varying schedules, including evenings and weekends, as required by business needs.
  </li>
  <li>
   Strong organizational and multitasking skills, with a keen attention to detail.
  </li>
  <li>
   Demonstrated resilience and a positive attitude in challenging situations.
  </li>
  <li>
   Ability to work collaboratively in a team environment while also being self-directed.
  </li>
  <li>
   Commitment to continuous learning and development in the field of customer service.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>
<br /> <div id='job-id'>Job Id: sRIIu03s7fgky2OzP4N3BVgVckQjpu8dtAahnrmejyv6LicRWYf7utxOfHdzCnB5Ew/Q5zAWGaBBurk6Kbedl+PewLfubYTHA+HiHDRiZ4rnBdR1H+S3pe2faA6FTCKhB4ltPkYDPOyHfac=</div>

Customer Service

Hy-Vee, Inc.

<div><div>Additional Considerations (if any):</div>
Night &amp; Weekend Shifts Required<ul><li></li></ul><div>
At Hy-Vee our people are our strength. We promise &ldquo;a helpful smile in every aisle&rdquo; and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.</div><div></div><div>
Job Description:</div><div></div><div>
Job Title: Customer Service</div><div>
Department: Grocery</div><div>
FLSA: Non-Exempt</div><div></div><div>
General Function</div><div>
Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.</div><div></div><div>
Core Competencies</div><ul><li>
Partnerships</li><li>
Growth mindset</li><li>
Results oriented</li><li>
Customer focused</li><li>
Professionalism</li></ul><div></div><div>
Reporting Relations</div><div>
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home</div><div></div><div>
Positions that Report to you: None</div><div></div><div>
Primary Duties and Responsibilities</div><ul><li>
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.</li><li>
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee&rsquo;s designated department or elsewhere in the store.</li><li>
Makes an effort to learn customers&rsquo; names and to address them by name whenever possible.</li><li>
Assists customers by: (examples include)<ul><li>
escorting them to the products they&rsquo;re looking for</li><li>
securing products that are out of reach</li><li>
loading<br>
or unloading heavy items</li><li>
making note of and passing along customer suggestions or requests</li><li>
performing other tasks in every way possible to enhance the shopping experience.</li></ul></li><li>
Answers the telephone promptly and provides friendly, helpful service to customers who call.</li><li>
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.</li><li>
Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.</li><li>
Processes Western Union orders.</li><li>
Processes Western Union orders.</li><li>
Sells money orders, cashes payroll, personal, ADC, and social security checks.</li><li>
Sells hunting and fishing licenses.</li><li>
Breaks down and puts money in utility drawers.</li><li>
Signs on postal department, breaks down, and turns off postal register.</li><li>
Processes paid outs.</li><li>
Sends faxes for customers.</li><li>
Counts the days&rsquo; coupons.</li><li>
Processes refunds for customers and department approved refunds.</li><li>
Answers the telephone for the store using appropriate telephone techniques.</li><li>
Utilizes the intercom system for paging, etc. using appropriate procedures.</li><li>
Removes trash in a timely manner.</li><li>
Maintains strict adherence to department and company guidelines related to personal hygiene and dress</li><li>
Adheres to company policies and individual store guidelines.</li><li>
Reports to work when scheduled and on time.</li></ul><div></div><div>
Secondary Duties and Responsibilities</div><ul><li>
Signs on and off lottery machines.</li><li>
Assists customers with dry cleaning where applicable.</li><li>
Assists customers at the registers where necessary.</li><li>
Sells and redeems lottery tickets.</li><li>
Processes bottle refunds.</li><li>
Assists in other areas of store as needed.</li><li>
Performs other job related duties and special projects as required.</li></ul><div></div><div>
Knowledge, Skills, Abilities and Worker Characteristics</div><ul><li>
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.</li><li>
Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.</li><li>
Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction</li></ul><div></div><div>
Education and Experience</div><div>
High school or equivalent experience and over six months up to one year of similar or related work experience.</div><div></div><div>
Physical Requirements</div><ul><li>
Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.</li><li>
Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.</li><li>
The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.</li></ul><div></div><div>
Working Conditions</div><div>
This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.</div><div></div><div>
Equipment Used to Perform Job</div><div>
Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.</div><div></div><div>
Contacts</div><div>
Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.</div><div></div><div>
Are you ready to smile, apply today.</div></div><br /> <div id='job-id'>Job Id: xyasnc7M55APR5TkXb3MgMBn1qUjO9aCjPFlrWb+5e7TckLdfU2ukr5/RzE/yj8SkMAP6Q/VufwPcwawRqZQPJchyNnP/alDMfanpNvtw8ggt1sRuF7+HL/OQnZP+fEyRGySlif/HO4DwDmNT0rdika83JfqskxwQ9rsLtT5IpN8uKa9tfBxNu8VsFyZwj2n</div>

Total wireless Authorized Retailer

<p><b>Overview</b><br/>We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for every client. This position requires strong communication skills and the ability to handle various customer service tasks efficiently.</p><p><b>Responsibilities</b></p><ul><li>Respond promptly to customer inquiries via phone, email, or chat.</li><li>Provide accurate information regarding products and services.</li><li>Assist customers with order processing, returns, and exchanges.</li><li>Handle cash transactions and maintain accurate cash handling procedures.</li><li>Analyze customer feedback to identify areas for improvement in service delivery.</li><li>Maintain detailed records of customer interactions and transactions through data entry.</li><li>Collaborate with team members to enhance the overall customer experience.</li><li>Uphold professional phone etiquette while communicating with clients.</li><li>Support multilingual customers by providing assistance in their preferred language when applicable.</li></ul><p><b>Qualifications</b></p><ul><li>Proficiency in English; additional multilingual skills are a plus.</li><li>Previous experience in customer support or client services is preferred.</li><li>Familiarity with office environments and call center operations is advantageous.</li><li>Strong analytical skills to assess customer needs and provide effective solutions.</li><li>Excellent communication skills, both verbal and written.</li><li>Ability to handle cash transactions accurately and responsibly.</li><li>Proficient in data entry with attention to detail.</li><li>A positive attitude and a commitment to delivering outstanding customer service.</li></ul><p>Join us as we strive to provide exceptional service and create lasting relationships with our clients!</p><p>Job Types: Full-time, Part-time</p><p>Pay: $10.00 - $15.00 per hour</p><p>Shift:</p><ul><li>Day shift</li><li>Evening shift</li><li>Morning shift</li></ul><p>Work Location: In person</p><br /> <div id='job-id'>Job Id: +Elgqb5svx2wXOP5JeQnj6IIFW7BCNwJ3Q5jGI9XJt/e1mgwjKiH8mOy6cpzNkFYYj9QsKj9TwEcvyRnNZO+su38cxidm+AT15nGcvAUubpMC6mJv1IE</div>

International Network Businessmen Services

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AlGhandoura Industrial Group LTD 

<p><br><strong>Customer Service (Female)</strong><br><strong>AlGhandoura Industrial Group LTD</strong><br><strong>Jeddah, Saudi Arabia</strong><br><strong>Full-Time</strong><br><br><br><strong>Job Overview</strong><br>AlGhandoura Industrial Group LTD is seeking a dedicated and enthusiastic female Customer Service representative to join our team in Jeddah. This role will provide exceptional customer service to our clients, ensuring their needs are met and their queries resolved efficiently and professionally. The ideal candidate will possess excellent communication and interpersonal skills, be able to handle customer inquiries effectively, and contribute to a positive customer experience. This role requires cultural sensitivity and an understanding of the specific needs of our female clientele.<br><br><strong>Responsibilities</strong><br>* Respond to customer inquiries via phone, email, and other communication channels.<br>* Provide accurate information about products, services, and company policies.<br>* Process orders, returns, and refunds in a timely manner.<br>* Resolve customer complaints and issues effectively and empathetically.<br>* Maintain accurate records of customer interactions and transactions.<br>* Contribute to building strong customer relationships and maintaining customer satisfaction.<br>* Collaborate with other team members to ensure smooth operations and efficient service delivery.<br>* Adhere to company policies and procedures related to customer service.<br>* Proactively identify opportunities to improve customer service processes.<br><br><br><strong>Qualifications</strong><br>* Proven experience in a customer service role.<br>* Excellent communication and interpersonal skills.<br>* Strong problem-solving and decision-making abilities.<br>* Ability to work independently and as part of a team.<br>* Proficiency in English and Arabic (preferred).<br>* Strong computer literacy, including experience with CRM systems.<br>* Ability to handle multiple tasks simultaneously and prioritise effectively.<br>* Cultural sensitivity and understanding of the specific needs of female customers.<br>* A positive and professional attitude.<br><br>&nbsp;</p>

Customer Service (Female)

Altius Customer Services Pvt Ltd

<p>We are seeking a skilled Call Center Representative proficient in English to join our team. In this role, you will be responsible for effectively communicating with customers in both languages to provide assistance, answer inquiries, and resolve issues. The ideal candidate will possess excellent communication skills, a customer-centric attitude, and the ability to work efficiently in a fast-paced environment.</p><p>*Responsibilities:*</p><p>1. Respond to inbound calls promptly and professionally in both English and Arabic.</p><p>2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.</p><p>3. Assist customers with product information, troubleshooting, and technical support.</p><p>4. Accurately record customer information, interactions, and transactions in the database.</p><p>5. Collaborate with other team members and departments to escalate complex issues as needed.</p><p>6. Follow company policies and procedures to ensure consistency and compliance.</p><p>7. Meet and exceed performance metrics, including call quality, response time, and customer satisfaction ratings.</p><p>8. Stay updated on product knowledge, company policies, and industry trends to effectively assist customers.</p><p>*Requirements:*</p><p>1. Fluency in both English (spoken and written) is essential.</p><p>2. Previous experience in a call center or customer service role is preferred.</p><p>3. Excellent communication skills with a professional and courteous demeanor.</p><p>4. Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively.</p><p>5. Ability to multitask and prioritize tasks in a high-volume environment.</p><p>6. Proficiency in basic computer applications and data entry.</p><p>7. Flexibility to work 8-hour shifts, 6 days a week, including weekends and holidays.</p><p>8. High school diploma or equivalent; additional education or certifications in customer service is a plus.</p><p>*Working Hours:*</p><p>- 8-hour shifts</p><p>- 6 days a week (including weekends)</p><p>- Flexible scheduling may be required based on business needs.</p><p>Join our team and become a valuable asset in providing exceptional customer service to our diverse clientele.</p><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED4,500.00 per month</p><p>Experience:</p><ul><li>customer service: 1 year (Required)</li></ul><p>Language:</p><ul><li>Arabic and English (Required)</li></ul><p>Application Deadline: 14/07/2025<br/>Expected Start Date: 18/07/2025</p><br /> <div id='job-id'>Job Id: FfAv1x3cUfG7aoMNfp7DoaBvBnpl7aSgg5nfJefaDM3ZBCMYrhj1P3FRF6PiPdeuOKOvM2TGzaS9rC0Y/LgVgf8WeV8MIOw1bcw/3gh8RkhKZHRlUPeF9/Ry0uc=</div>

Customer Service Agent

U.S. Soccer Federation

<div>
 <strong>
  In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
  <br/>
  <br/>
 </strong>
 <strong>
  U.S. Soccer Overview
  <br/>
  <br/>
 </strong>
 The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.
 <br/>
 <br/>
 We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S.
 <br/>
 <br/>
 U.S. Soccer is in a period of significant growth, with ambitions plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results.
 <br/>
 <br/>
 <strong>
  Position Description
  <br/>
  <br/>
 </strong>
 U.S. Soccer is seeking a Manager of Customer Service to oversee our central customer service team. This individual will join U.S. Soccer&rsquo;s growing product department and will be responsible for managing support staff, monitoring performance metrics, driving process improvements, and delivering a high-quality support experience for a wide range of external stakeholders. This position reports to the Senior Director of Platforms.
 <br/>
 <br/>
 <strong>
  Primary Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage daily operations of a fully remote customer support team, ensuring timely and effective resolution of customer cases through Salesforce Service Cloud.
  </li>
  <li>
   Oversee the entire customer case lifecycle: intake, triage, assignment, resolution, escalation, and follow-up across multiple time zones.
  </li>
  <li>
   Establish clear workflows and communication practices to ensure team alignment, responsiveness, and consistent customer experience in a distributed work environment.
  </li>
  <li>
   Monitor Service Cloud dashboards and KPIs to track team performance and maintain service level agreements (SLAs).
  </li>
  <li>
   Serve as the primary escalation point for complex or high-priority customer cases, ensuring swift and effective resolution regardless of location.
  </li>
  <li>
   Partner with Salesforce admins to enhance Service Cloud configurations, automations, and reporting for distributed team use.
  </li>
  <li>
   Lead remote team engagement: facilitate regular team check-ins, 1:1s, virtual training sessions, and collaborative activities.
  </li>
  <li>
   Develop and maintain a customer-facing knowledge base and internal documentation to enable self-service and empower the remote support team.
  </li>
  <li>
   Analyze case trends and customer feedback to drive continuous improvement and collaborate with product and engineering teams to address recurring issues.
  </li>
  <li>
   Prepare and present regular reports on support performance and customer satisfaction to leadership.
  </li>
  <li>
   Foster a strong, inclusive, customer-first culture across the distributed team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5+ years in a help desk environment
  </li>
  <li>
   Strong knowledge of help desk operations and ticketing systems (e.g. ServiceNow, Zendesk, Salesforce Service Cloud)
  </li>
  <li>
   Deep understanding of customer support best practices and remote team management principles
  </li>
  <li>
   Excellent leadership, coaching, and communication skills suited for a virtual team
  </li>
  <li>
   Experience developing knowledge bases and using them to enhance support delivery
  </li>
  <li>
   Ability to analyze metrics and customer feedback to continuously improve processes
  </li>
  <li>
   General knowledge of soccer
  </li>
  <li>
   Must be able to connect &ldquo;micro&rdquo; details to the &ldquo;macro&rdquo; vision and mission
  </li>
  <li>
   Capable of working in fast-paced and demanding environments
  </li>
  <li>
   Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrated strategic hustle and work ethic with diversity of thought
  </li>
  <li>
   A background in, and passion for, soccer, sports and/or entertainment is preferred
  </li>
  <li>
   Ability to handle multiple projects, tasks, and priorities
  </li>
  <li>
   3+ years experience managing a help desk or call center team
  </li>
  <li>
   Proven experience managing customer case workflows in Salesforce Service Cloud.
  </li>
  <li>
   Experience implementing or managing agentic AI solutions (e.g., AI chatbots, virtual agents, or AI-driven knowledge search) to support Tier 0 customer interactions and deflect cases
  </li>
  <li>
   Superior written and verbal communication skills
  </li>
  <li>
   Bilingual (English and Spanish, preferred)
  </li>
  <li>
   Collaborative, team-player with a results-driven mindset
  </li>
  <li>
   Strong problem-solving capabilities to address and resolve issues that face a growing company
  </li>
  <li>
   Proven ability to set and deliver on clear, ambitious goals and to be accountable for results
  </li>
  <li>
   Creative thinker, self-starter with strong analytical skills
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.
  <br/>
  <br/>
 </em>
 <em>
  U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.
 </em>
</div>
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Manager, Customer Service

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