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duty manager

The Ned & Ned's Club

<div>
 Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
 <br/>
 <br/>
 <strong>
  Job Purpose:
  <br/>
  <br/>
 </strong>
 As Duty Manager, you will be the key point of contact for guests and staff during your shift, ensuring seamless operations throughout the hotel. You&rsquo;ll embody our commitment to exceptional service, resolve guest issues with poise, and lead by example to uphold the highest standards of hospitality.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise daily hotel operations and coordinate between departments
  </li>
  <li>
   Act as the Manager on Duty, responding to guest concerns and emergencies
  </li>
  <li>
   Ensure exceptional guest service is consistently delivered
  </li>
  <li>
   Support front office, concierge, housekeeping, and F&amp;B teams as needed
  </li>
  <li>
   Maintain a visible presence in the lobby and guest areas
  </li>
  <li>
   Handle VIP arrivals and special requests with discretion and professionalism
  </li>
  <li>
   Ensure compliance with brand standards, health &amp; safety regulations, and service protocols
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Competencies:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience in a similar role within a 4- or 5-star luxury hotel
  </li>
  <li>
   Excellent leadership and communication skills
  </li>
  <li>
   Calm under pressure with strong problem-solving abilities
  </li>
  <li>
   A genuine passion for guest service and a proactive approach
  </li>
  <li>
   Knowledge of hotel software systems (e.g., Opera, PMS)
  </li>
  <li>
   Flexibility to work shifts, weekends, and holidays
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What&rsquo;s In It for you?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   One of the most iconic place to be and work
  </li>
  <li>
   Amazing learning and development program
  </li>
  <li>
   Discounted rates at The Ned Doha
  </li>
  <li>
   Fantastic career growth opportunities
   <br/>
   <br/>
  </li>
 </ul>
 At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
 <br/>
 <br/>
 Apply today and join us as a Duty Manager!
 <br/>
 <br/>
 #YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed
</div>
<br /> <div id='job-id'>Job Id: 4I3Yd0ezklgHw9K0Yh019GUiudSXSCUuqOVxCIjWyy04yzJIDU1za/4YKAfkrMRfZVZWTlVFB/r0f0KS8deXX1hx147FkR31MoadBxUZ/q85X6nnzrRjL8jQ9/vSuYvuWzfZx3lPjxDEcanu6hVltTcHHAAaKSZfvfnZIaFicloz+EG0Mos=</div>

Duty Manager

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
  </li>
  <li>
   To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotel properties.
  </li>
  <li>
   Oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
  </li>
  <li>
   Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
  </li>
  <li>
   Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotel experience.
  </li>
  <li>
   Develop a close and harmonious working relationship with all hotel departments.
  </li>
  <li>
   Conduct daily shift briefings/meeting&rsquo;s and pass on all information to team-members.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Qualifications
 <br/>
 <br/>
 Degree in Hospitality Management or similar
 <br/>
 <br/>
 <ul>
  <li>
   Work experience in Middle East in a 4-5 star hotels
  </li>
  <li>
   Work experience in supervisory roles in Front Office
  </li>
  <li>
   Excellent command of English language (both Oral and Written).
  </li>
  <li>
   Arabic language will be an advantage
  </li>
  <li>
   Knowledge of the OPERA Cloud system
  </li>
  <li>
   Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
  </li>
  <li>
   Must be able to work well under pressure in a fast paced and constantly changing environment.
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: TWutqIkEc9ZyOPKFKoG+CWgG+nt/0lLuB2ABm/budKdmBFjH1FSeB2r8NNWZWsXhieQk9DLS/RgqSbfzbBONd0CWYYwJUcHHYQ==</div>

Qatar Airways

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Duty Manager Manages the daily operation of the designated shop effectively and efficiently to achieve sales through excellent guest service and ensuring the security of stocks and cash in accordance with company policy of Qatar Duty Free. The role includes the following responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Communicate shop sales targets to sales assistant and supervisors effectively ensuring all staffs are fully aware of the sales target and motivated to drive sales results.
  </li>
  <li>
   Achieve shop sales targets on daily basis by the effective deployment of staffs and management of stock.
  </li>
  <li>
   Coordinate with merchandising team ensuring necessary stock and consumable is ordered from stores and/ or bonded warehouse for operational efficiencies and to meet sales targets.
  </li>
  <li>
   Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  </li>
  <li>
   Managing the team service delivery, ensure excellent customer service are delivered to all guest in HIA, reinforce GUEST model within the shop.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Be part of an extraordinary story
  <br/>
  <br/>
 </strong>
 Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.
 <br/>
 <br/>
 <strong>
  Job Posting
  <br/>
  <br/>
 </strong>
 Jul 24, 2025, 1:06:19 PM
 <br/>
 <br/>
 <strong>
  Essential
  <br/>
  <br/>
 </strong>
 <strong>
  About You:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree or equivalent
  </li>
  <li>
   Some financial knowledge of Cash handling, banking and working with budgets.
  </li>
  <li>
   Professional usage of Word/Excel is essential, while working knowledge of other retail IT systems is must.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Previous Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experienced - minimum 4 years of job-related experience required.
  </li>
  <li>
   Should have a minimum of 3 years&rsquo; experience in the Retail or Service Industry.
  </li>
  <li>
   Operational knowledge of Retail Environment is important, knowledge of Airports and Service Industry will be an advantage
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: jd7zmodOGHGMhzgKNezTWjrRlFggiswCJ9Wv7TWb8sgX58aQraMlUyqRafUYVmYsDRYjOaxAyGjt1kXjIYg8O5qUj8djiKgIpxao+efa5KS+PLsEksAYNX7MCjKQ4KvYuM/KfzPXUomc3wI5yXdS36U=</div>

Duty Manager - Qatar Duty Free

Hilton

<div><p>Duty Manager - The Plaza Doha, LXR Hotels &amp; Resorts</p><p>
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>In-depth knowledge of the hotel, leisure or service sector</li>
<li>Arabic Speaker</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><br /> <div id='job-id'>Job Id: NP1zbvnRvKfrh0i/ys/nkah6EWF+0kO3OcXxtQTG1gUPh0MA2DALjaooyYjmthpvPYV+T/WxLOI5I56b92CisakB3ibhWQrgDFMNQ70pw2k/0v2iN+jpSgu0H+kAe7nFZd1ge7rBLeaB/DXOAt2CZ98LLHjG</div>

Duty Manager - The Plaza Doha, LXR Hotels & Resorts

<div><div><div><div><div><div><div><div>Job title
</div><div>Duty Free Store Manager - Qatar Duty Free
</div></div><div><div>Ref #
</div><div>210581
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Not Specified
</div></div><div><div><ul><li>Closing date: 30-Jul-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><div><div><div><div><p><b>About the role:</b></p>
<p>As Duty Free Store Manager you will be responsible to manage and deliver efficient and effective store management by creating a culture of excellence and developing high performance teams to deliver strong KPI performance and world class experience to all guests. Work with Duty Managers to plan effective deployment of resources in line with business needs to deliver strong sales and best guest experience.</p>
<ul><li>Monitor customer service standards in store and work with DMS and Supervisors to deliver &quot;GUEST&quot; service standards to all HIA guests.</li>
<li>Communicate shop KPI targets to DMS in a timely manner and ensure all DM's, Supervisors and the team members are aware of KPI targets.</li>
<li>Review and discuss weekly store performance DMS and identify actions to improve performance.</li>
<li>Collaborate with other departments to discuss and address department pertinent issues i.e marketing, IT, admin, merchandising, warehouse, learning and development, projects, etc.</li>
<li>Monitor staff standards in terms of grooming, time and attendance, and general attitude on the shop floor.</li>
<li>Monitor store standards i.e signages, cleanliness, stocks, lighting, etc. Implement daily checklist and conduct daily store walks with DMS to ensure world class store standards are maintained at all times.</li>
<li>Manage team performance, conduct people performance management reviews in an unbiased and constructive manner, provide regular feedback and create performance development plans.</li>
<li>Review shrinkage results with Retail Manager and create action plan to minimise shrinkage.</li>
<li>Provide feedback on product performance/issues to respective Category Managers.</li>
<li>Work with DMS to create a culture of excellence through mentoring, feedback, and coaching methods.</li>
<li>Train managers and staff on excellent customer service skills through shadowing, on the job training, etc.</li>
<li>Establish the department or teams objectives and priorities to align with and support business objectives.</li>
<li>Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.</li>
</ul><p><b>Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p>
</div></div></div></div></div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About You:</b></p>
<p>Essential:</p>
<ul><li>High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experience or Bachelor's Degree or Equivalent with Minimum 4 years of job-related experience.</li>
<li>Experience in retail, developing, managing and influencing people and the bottom line results.</li>
<li>Experience in customer facing and fast paced business.</li>
<li>Experience in managing 50-200 size team.</li>
</ul><div></div><div>Preferred:</div>
<ul><li>Experience working in the Middle East; international business or luxury market experience.</li>
<li>Experience within a Duty Free or an airport.</li><br>
</ul></div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=210581</div></div></div></div></div></div></div></div><br /> <div id='job-id'>Job Id: ZSQj6dTzugBDMxuoB8mj3qE8LohGUFrGa4QWYz8AhVbjUXkDVDEPGZfa8Hgfg/dXeyzPw5mV4Z47FYsTgLyZ8AfqOcmE5Myc0jZmeZOmiJnu42Va6jP00WdCpVG8ohn7oH/kZYaz9tthHTTfJsdZrM6YuLrfthN7pFQi</div>

Duty Free Store Manager - Qatar Duty Free

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As Duty Free Store Manager you will be r esponsible to manage and deliver efficient and effective store management by creating a culture of excellence and developing high performance teams to deliver strong KPI performance and world class experience to all guests. Work with Duty Managers to plan effective deployment of resources in line with business needs to deliver strong sales and best guest experience.
 <br/>
 <br/>
 <ul>
  <li>
   Monitor customer service standards in store and work with DMS and Supervisors to deliver "GUEST" service standards to all HIA guests.
  </li>
  <li>
   Communicate shop KPI targets to DMS in a timely manner and ensure all DM's, Supervisors and the team members are aware of KPI targets.
  </li>
  <li>
   Review and discuss weekly store performance DMS and identify actions to improve performance.
  </li>
  <li>
   Collaborate with other departments to discuss and address department pertinent issues i.e marketing, IT, admin, merchandising, warehouse, learning and development, projects, etc.
  </li>
  <li>
   Monitor staff standards in terms of grooming, time and attendance, and general attitude on the shop floor.
  </li>
  <li>
   Monitor store standards i.e signages, cleanliness, stocks, lighting, etc. Implement daily checklist and conduct daily store walks with DMS to ensure world class store standards are maintained at all times.
  </li>
  <li>
   Manage team performance, conduct people performance management reviews in an unbiased and constructive manner, provide regular feedback and create performance development plans.
  </li>
  <li>
   Review shrinkage results with Retail Manager and create action plan to minimise shrinkage.
  </li>
  <li>
   Provide feedback on product performance/issues to respective Category Managers.
  </li>
  <li>
   Work with DMS to create a culture of excellence through mentoring, feedback, and coaching methods.
  </li>
  <li>
   Train managers and staff on excellent customer service skills through shadowing, on the job training, etc.
  </li>
  <li>
   Establish the department or teams objectives and priorities to align with and support business objectives.
  </li>
  <li>
   Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Be part of an extraordinary story
  <br/>
  <br/>
 </strong>
 Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.
 <br/>
 <br/>
 <strong>
  Job Posting
  <br/>
  <br/>
 </strong>
 Jul 16, 2025, 1:09:03 PM
 <br/>
 <br/>
 <strong>
  Essential
  <br/>
  <br/>
 </strong>
 <strong>
  About You:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experience or Bachelor's Degree or Equivalent with Minimum 4 years of job-related experience.
  </li>
  <li>
   Experience in retail, developing, managing and influencing people and the bottom line results.
  </li>
  <li>
   Experience in customer facing and fast paced business.
  </li>
  <li>
   Experience in managing 50-200 size team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience working in the Middle East; international business or luxury market experience.
  </li>
  <li>
   Experience within a Duty Free or an airport.
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: +qs9XN/o94uvFnm3rtp19QZ5klBcAcbA25Sn4Cw7AdlhV8PB0/2WOImdty52RNcGmTxrpzwmUGPQGRm4jlrMJSNF8Gvz7/RHS6gJq++sJyUntOu2LSGmRfbZ/rw3L3tesOQEJ26Tak7J44FsPKM6rFc=</div>

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25110826
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Management
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
 <br/>
 <br/>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 OR
 <br/>
 <br/>
 <ul>
  <li>
   2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CORE WORK ACTIVITIES
  <br/>
  <br/>
 </strong>
 <strong>
  Supporting Property Operations and Guest Relations Needs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  </li>
  <li>
   Communicates any variations to the established norms to the appropriate department in a timely manner.
  </li>
  <li>
   Sends copy of MOD report to all departments on a daily basis.
  </li>
  <li>
   Strives to improve service performance.
  </li>
  <li>
   Ensures compliance with all policies, standards and procedures.
  </li>
  <li>
   Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supporting Profitability Goals
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understands and complies with loss prevention policies and procedures.
  </li>
  <li>
   Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  </li>
  <li>
   Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Managing The Guest Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.
  </li>
  <li>
   Empowers associates to provide excellent customer service.
  </li>
  <li>
   Provides immediate assistance to guests as requested.
  </li>
  <li>
   Serves as a leader in displaying outstanding hospitality skills.
  </li>
  <li>
   Sets a positive example for guest relations.
  </li>
  <li>
   Responds to and handles guest problems and complaints.
  </li>
  <li>
   Ensures associates understand customer service expectations and parameters.
  </li>
  <li>
   Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
  </li>
  <li>
   Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  </li>
  <li>
   Records guest issues in the guest response tracking system.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Assisting Human Resources Activities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Participates as needed in the investigation of associate and guest accidents.
  </li>
  <li>
   Observes service behaviors of associates and providing feedback to individuals.
  </li>
  <li>
   Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
  </li>
  <li>
   Celebrates successes and publicly recognizes the contributions of team members.
  </li>
  <li>
   Ensures associates are cross-trained to support successfully daily operations.
  </li>
  <li>
   Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
  </li>
  <li>
   Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 <br/>
 <br/>
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 <br/>
 <br/>
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 <br/>
 <br/>
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>
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