food & beverage supervisor Jobs in muscat

food & beverage supervisor

food services supervisor

clerk-reservations

guest service agent / associate omani Jobs in muscat

guest service agent / associate omani

reservations manager

f&b attendant

IHG Hotels & Resorts

<div>Based at InterContinental Muscat, F&amp;B Attendant is responsible for dealing with guests' requirements in a courteous, charming and professional sales-oriented manner to both internal and external guests. They should be capable to serve customers promptly by taking correct orders, posting the bill, collecting, serving the orders and settling of bills under the general guidance and direction of the Restaurant Manager, or his/her delegate and within the limits of the established Intercontinental Hotels Group policies and procedures.

A little taste of your day-to-day:
Every day is different, but you&rsquo;ll mostly be:
<ul>
<li>Serves customers according to the set standards, by taking their orders, posting the bills, collecting and serving the order, and bill accordingly</li>
<li>Presents bills to guests and ensures settlement of the same</li>
<li>Promotes all menu items and promotions</li>
<li>Ensures all opening and closing duties are followed according to the checklist</li>
<li>Responsible for all service preparation, e.g. polishing of glasses, cutlery and wiping tables</li>
<li>Responsible for clearing and arranging the stations</li>
<li>Ensures that all menu items are sold at the correct selling price hence ensuring that the planned profitability is secured</li>
<li>Ensures that all billings are correct</li>
<li>Complies with company grooming and hygiene, and uniform standards</li>
<li>Complies with timekeeping and attendance policies</li>
<li>Performs other duties and special projects as assigned</li>
<li>Ensures compliance with relevant employment laws and hotel or company policies and procedures</li>
<li>Reads, understands and implements the relevant sections of the FLS policy</li>
</ul>
What We need from you:
<ul>
<li>Should have at least 1 year experience in hospitality industry in 4&ndash;5-star hotel</li>
<li>Should have excellent knowledge about spirits and wines</li>
<li>Should be fluent in English (speaking, reading and writing). Arabic is an advantage</li>
<li>Good knowledge about micros operating system</li>
<li>Good skills in customer service</li>
</ul>
What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div> <div id='job-id'>Job Id: JUQNIvcNMSeQI2M/6uDcoMYU8uVmOW7VUNKfP9EZrsP5nQpOnVJzMsraj7eE9Gv/SLaeB++YUp5OZjwcbU6nwx1RvofJ32T50vQooT+B6Rc2/hz72NwTJngQAkI5DiXG78Jpe9P4mHk=</div>

F&B Attendant

Mandarin Oriental

<div>
 
 Cost Controller
 
 
 
 
 Mandarin Oriental Muscat
 
 is looking for a
 
 Cost Controller
 
 to join our
 
 Finance
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 <ul>
 <li>
 Conduct month-end inventories for all stores (Food &amp; Beverage and non-F&amp;B items), and doing spot checks for F&amp;B outlets, Spa &amp; Boutique as per policy.
 </li>
 <li>
 Ensure that all merchandise is stored properly in locked storage areas and monitor security control of key for such areas.
 </li>
 <li>
 Ensure that all storage areas are secure, clean and properly organized and in line with the MOHG health and safety requirements.
 </li>
 <li>
 Ensure proper issuance for F&amp;B and non-F&amp;B items from the stores.
 </li>
 <li>
 Establish and maintain a cost allocation transfer system for F&amp;B and accurately post all inter department transfer between the cost centers.
 </li>
 <li>
 Compare quoted prices to invoice prices.
 </li>
 <li>
 Verify food and beverage invoices on a selective basis and occasionally spot checks invoice unit costs to match them with the market quotation sheet.
 </li>
 <li>
 Establish and maintain par stocks on all inventoried items, keeping in mind that inventory levels must be kept as low as possible without compromising the efficiency of the hotel.
 </li>
 <li>
 Create/update recipes (food, beverage, special costing) and link Point of Sale (POS) System to Purchasing System to generate the monthly potential food and beverage cost of sales.
 </li>
 <li>
 Prepare monthly F&amp;B cost report and month-end reconciliation reports.
 </li>
 <li>
 Prepare assigned monthly Balance Sheet reconciliations.
 </li>
 <li>
 Conduct regular spot checks on procedures for purchasing, receiving, storing and issuing.
 </li>
 <li>
 Conduct regular spot checks for beverage par stocks for Stores and Outlets.
 </li>
 <li>
 Check menu costing for Food &amp; Beverage and verify it with pricing policy.
 </li>
 <li>
 Complete the design, implementation and management of F&amp;B menu engineering.
 </li>
 <li>
 Ensure store items are checked regularly on expiry and freshness.
 </li>
 <li>
 Prepare Daily Flash Food Report.
 </li>
 <li>
 Attend specific banquet function to have better control on stocks and if necessary to do spot checks.
 </li>
 <li>
 Reduce spoilage by monitoring and using better stock movement.
 </li>
 <li>
 Highlight any potential challenges or opportunities to improve profitability to management.
 </li>
 <li>
 Conduct trainings for F&amp;B team members with the help of system service provider.
 </li>
 <li>
 Maintain a close working relationship with the Director of F&amp;B, Executive Chef and all departments. Make them aware of any potential problems or opportunities to improve the controls in their areas.
 </li>
 <li>
 Work with the Executive Chef to co-ordinate tracking of high cost items in the food area.
 </li>
 <li>
 Work closely with Food and Beverage Manager to develop menu pricing of food and beverage products.
 </li>
 <li>
 Development and enhancement of purchasing and cost control policies and procedures.
 </li>
 <li>
 Ensure that all items received by the hotel are properly documented in accordance with the company&rsquo;s purchasing and receiving procedures.
 </li>
 <li>
 Ensure that there are sufficient supplies on hand for on all inventoried items for each department by coordinating regular inventories with Stores.
 </li>
 <li>
 Assist Accounts Payable in researching any discrepancies on invoices.
 </li>
 <li>
 Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
 </li>
 <li>
 Must have commitment to follow all local and corporate policies and procedures.
 </li>
 <li>
 Must be willing to accept assignments on as need basis, in order to promote teamwork.
 </li>
 <li>
 Must have a high degree of professional integrity and confidentiality, and work in a safe, prudent and organized manner.
 </li>
 <li>
 Ensure full compliance with internal controls as listed in the Control Self-Assessment Questionnaires (CSAQ) related to Purchasing, Inventory and Accounts Payable functions.
 </li>
 <li>
 Performs other similar or related duties as instructed by the Management.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>
 <div id='job-id'>Job Id: xIga4U+4ZXX89aeTwJ9mL7Hcq7lz1mNNni0A1t7XaDofjMO4Jf8oQZTf6UNOlNKf/e6fS+ogfrNhCXFUq/boCfPNUPOHsQb6oVMsoY8WuaO8bYRgpaNBzsftx13bcCRHGCbFgGEzo9kS9qDwwZxEhXgwSFXOTQQaxfK9K+UwPmcjTnHbQ4Y9QWQuekqsQ0ua4pShRlOHARck12IaEPi5YT+RdBZ4CYo=</div>

Cost Controller - Omani National

VOCO

<div>We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
The Food &amp; Beverage Assistant Manager supports the F&amp;B Manager in overseeing the day-to-day operations of all food and beverage outlets, including restaurants, bars, room service, and banqueting. This role focuses on maintaining high service standards, driving guest satisfaction, managing team performance, and ensuring efficient operations while supporting revenue and cost targets.
YOUR DAY-TO-DAY:<ul><li>
Assist in managing daily F&amp;B operations across all outlets, ensuring smooth service and guest satisfaction</li><li>
Supervise and support F&amp;B team members, ensuring consistent performance, grooming, and service delivery</li><li>
Handle guest feedback, inquiries, and complaints professionally and efficiently</li><li>
Monitor and maintain quality standards in food presentation, hygiene, and service</li><li>
Help develop and implement service procedures, training plans, and SOPs</li><li>
Support in inventory management, stock control, and procurement processes</li><li>
Collaborate with the kitchen and other departments to ensure seamless operations</li><li>
Assist in planning and executing special events, promotions, and banquets</li><li>
Ensure compliance with health and safety, hygiene, and licensing regulations</li><li>
Contribute to scheduling, staff allocation, and labor cost control</li><li>
Assist in budget preparation, revenue tracking, and cost control measures</li><li>
Report operational issues, guest feedback, and team performance to the F&amp;B Manager</li></ul>
WHAT WE NEED FROM YOU:<ul><li>
Minimum 2&ndash;3 years of experience in a supervisory or assistant management role in food &amp; beverage, preferably in a hotel or upscale dining environment</li><li>
Strong leadership, team management, and interpersonal skills</li><li>
Excellent communication and problem-solving abilities</li><li>
Sound knowledge of food safety, hygiene standards, and F&amp;B best practices</li><li>
Ability to remain calm and efficient under pressure</li><li>
Flexibility to work shifts, weekends, and holidays as needed</li><li>
Proficiency in point-of-sale (POS) systems and Microsoft Office applications</li><li>
Diploma or degree in Hospitality Management, F&amp;B Management, or related field preferred</li></ul>
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div> <div id='job-id'>Job Id: OaY+qJtgrxErBK09k9bCWFNxsZnEP/253EdNX5zorTvqfuGCgiriNcdUMfuuyu9E0ris0Xtof8JLQbmav89L1/QB8USMu00MbacXLsgnfXlpxnX8qESfefy1DeO9rDxw7xv9Lq7Z9uKq64ABaYN7Bg==</div>

F&B Assistant Manager

Altkamul Altiqani Computers

Location: Muscat, Oman Employment Type: Full-Time, Permanent Experience Required: Minimum 2 Years in POS/IT Support Languages Required: Proficiency in English, Arabic (preferred) Industry: Retail Technology / IT SupportJob Title: POS/IT Support ExecutiveJob Summary: We are seeking a skilled and proactive POS/IT Support Executive to join our growing team in Oman. The ideal candidate will have at least 2 years of experience supporting Point of Sale (POS) systems and providing general IT support. This role requires both onsite and remote assistance to ensure smooth operations at client sites, primarily in the retail and F&amp;B sectors. Fluency in Malayalam and Hindi is essential to effectively support our diverse client base.Key Responsibilities:<ul><li>Install, configure, and troubleshoot POS systems (hardware and software) for retail and F&amp;B clients.</li><li>Provide prompt remote and onsite technical support to resolve issues.</li><li>Troubleshoot POS peripherals such as printers, barcode scanners, and network-related problems.</li><li>Guide clients on POS software usage, updates, and basic training.</li><li>Maintain accurate logs of support tickets and resolutions in the internal helpdesk system.</li><li>Collaborate with the product and technical teams for issue escalation and advanced troubleshooting.</li><li>Conduct regular maintenance and performance checks on deployed POS systems.</li><li>Offer basic IT support (e.g., software installations, email setup, Windows troubleshooting).</li></ul>Qualifications &amp; Skills:<ul><li>Diploma or Bachelor's degree in Computer Science, IT, or related field.</li><li>Minimum 2 years of hands-on experience in POS support or IT helpdesk roles.</li><li>Strong troubleshooting and problem-solving abilities.</li><li>Experience with POS hardware (thermal printers, scanners, cash drawers, etc.).</li><li>Basic knowledge of LAN/Wi-Fi network configurations.</li><li>Proficient in English</li><li>Arabic language proficiency is a plus.</li><li>Valid Omani driving license is preferred.</li><li>Strong customer service orientation with excellent communication skills.</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary</li><li>Transportation allowance</li><li>Other benefits as per Omani labor law</li></ul>Job Type: Full-Time, PermanentLanguages:<ul><li>English (Required)</li><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>Omani Driving License (Preferred)</li></ul>Job Types: Full-time, PermanentApplication Deadline: 31/05/2025 <div id='job-id'>Job Id: ze7hhaoDIK///17QdcTlbLRiefqft2kQa7t1XOXCxQpzRJuUgbCjmuN+drICbbJTYO+MvVT8ejn3E9a2+HLe4SdHtFGMtaFWU9Ae3DuPOh5zx0+u02esc/nmqFT7</div>

POS/IT Support Executive

Shangri-La Group

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 
 Job Purpose
 
 
 
 The F&amp;B Reservation Agent is responsible for managing all restaurant reservations and guest inquiries in a courteous, efficient, and professional manner. This role plays a key part in maximizing table occupancy, optimizing guest flow, and ensuring a smooth pre-arrival experience for guests.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Reservation Handling:
 </li>
 <li>
 Answer phone calls, emails, and messages related to dining reservations.
 </li>
 <li>
 Record, confirm, modify, and cancel bookings accurately in the reservation system.
 </li>
 <li>
 Ensure correct guest information is entered (name, contact, preferences, special requests).
 </li>
 <li>
 Guest Communication &amp; Service:
 </li>
 <li>
 Provide clear information on restaurant hours, menus, dress codes, and promotions.
 </li>
 <li>
 Respond to guest inquiries with professionalism and efficiency.
 </li>
 <li>
 Follow up on special requests (e.g., birthdays, dietary needs, VIPs) and coordinate with service teams.
 </li>
 <li>
 Table Management:
 </li>
 <li>
 Maintain an updated floor plan and table allocation chart.
 </li>
 <li>
 Coordinate with the hostess and restaurant team to optimize seating and guest flow.
 </li>
 <li>
 Monitor no-shows and waitlists; adjust seating plans accordingly.
 </li>
 <li>
 Reporting &amp; Coordination:
 </li>
 <li>
 Prepare daily reservation reports and communicate key guest details to service teams.
 </li>
 <li>
 Assist in generating booking statistics and forecasting peak periods.
 </li>
 <li>
 Communicate with front desk, concierge, and sales for internal guest arrangements and group bookings.
 </li>
 <li>
 System &amp; Standards:
 </li>
 <li>
 Maintain up-to-date knowledge of all F&amp;B outlets, menus, and promotions.
 </li>
 <li>
 Operate reservation platforms (e.g., OpenTable, or other POS tools).
 </li>
 <li>
 Follow company grooming and communication standards.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: fnmq2eCZNT43l8rfE9NNSdHFYnHMXDyPr56qR8HLRkFSOgTPD7xZMbiwMUvWkZmPSDqeKlijfN+UN5sn1D2OFT++BqZ/hoSK2MUhV/YETcHLwCPqva9c+4HJqgtCqw2WBkIlFuBmoPKZkH3jU1msAfQ+Aj0096JlVW+P77mG7f6Up6gXuKenoRxgFJfeBWsu+UA9lJn65c6bCeFYb9I1hDiiIj0oazZtRzh99Ra2WIKbMWCy</div>

F&B Reservation Agent

<div>We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
The Food &amp; Beverage Assistant Manager (Arabic) supports the Food &amp; Beverage Manager in overseeing the daily operations of all F&amp;B outlets, including restaurants, lounges, room service, and events. This role plays a key part in ensuring guest satisfaction, maintaining high service standards, managing team performance, and assisting Arabic-speaking guests effectively.
YOUR DAY-TO-DAY:<ul><li>
Supervise and support day-to-day operations across all food and beverage outlets</li><li>
Lead and motivate the F&amp;B team to deliver exceptional service in line with brand standards</li><li>
Communicate effectively with Arabic-speaking guests, ensuring their needs and expectations are met</li><li>
Handle guest feedback and complaints professionally, resolving issues promptly</li><li>
Ensure cleanliness, hygiene, and quality standards are consistently maintained</li><li>
Assist in staff scheduling, training, performance evaluations, and development</li><li>
Work closely with the kitchen and other departments to ensure smooth coordination</li><li>
Monitor inventory, support cost control, and assist with stock ordering and management</li><li>
Participate in the planning and execution of events, banquets, and promotional activities</li><li>
Ensure compliance with health and safety regulations and licensing laws</li><li>
Support in achieving departmental revenue and profit targets</li></ul>
WHAT WE NEED FROM YOU:<ul><li>
2&ndash;3 years of experience in a supervisory or assistant managerial role within F&amp;B, preferably in a hotel or upscale restaurant</li><li>
Strong leadership, communication, and interpersonal skills</li><li>
Excellent guest service and problem-solving abilities</li><li>
Knowledge of food safety standards and hospitality operations</li><li>
Proficient in POS systems and Microsoft Office tools</li><li>
Diploma or degree in Hospitality or Food &amp; Beverage Management is preferred</li><li>
Willingness to work flexible hours, including weekends and holidays</li></ul>
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div> <div id='job-id'>Job Id: GCeFBEUPg4T98dOaCQLftlY3N6HthNFW4tpA/Xco5hhEN9oJXjhBgPFXaCZ1mj6kum55P+7voRyTCJGlsunW5Ac1Icvh6wo+P6AL7OURZTh83Pqv93hID0kLpxmIk7gMh7cDMoxvRpXB5ziDqCDKOXmM3o9tMq8=</div>

F&B Assistant Manager (Arabic)

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 The
 
 Food &amp; Beverage Order Taker
 
 is responsible for accurately taking guest food and beverage orders over the phone or in person and ensuring timely and professional communication with the service and kitchen teams. The role is crucial in delivering a seamless and personalized dining experience, handling guest requests efficiently, and maintaining high standards of service and hospitality.
 
 
 
 As F&amp;B Order Taker You Are Expected To
 
 
 
 <ul>
 <li>
 Greet guests politely and professionally over the phone or in person.
 </li>
 <li>
 Accurately take food and beverage orders according to hotel or restaurant standards.
 </li>
 <li>
 Upsell menu items and promote daily specials or recommendations.
 </li>
 <li>
 Ensure clear understanding of guest orders, including any dietary restrictions or special requests.
 </li>
 <li>
 Enter orders correctly into the POS or ordering system and communicate with kitchen and service teams.
 </li>
 <li>
 Confirm order details and delivery time with guests.
 </li>
 <li>
 Handle guest complaints, inquiries, or requests courteously and escalate to supervisors when needed.
 </li>
 <li>
 Follow up on orders to ensure timely delivery and guest satisfaction.
 </li>
 <li>
 Coordinate with Room Service, Kitchen, and Stewarding teams for smooth operation.
 </li>
 <li>
 Maintain a thorough knowledge of the menu, ingredients, and preparation methods.
 </li>
 <li>
 Maintain cleanliness and organization at the order-taking station.
 </li>
 <li>
 Keep records of guest preferences, feedback, and special requests.
 </li>
 <li>
 Assist in compiling guest feedback reports and suggesting improvements.
 </li>
 <li>
 Follow proper telephone etiquette and uphold company service standards.
 </li>
 <li>
 Handle cash, credit card transactions, or room charges accurately, when applicable.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in F&amp;B, hospitality, or customer service roles preferred.
 </li>
 <li>
 Strong communication skills and a friendly, professional telephone manner.
 </li>
 <li>
 Fluent in English; knowledge of additional languages is a plus.
 </li>
 <li>
 Familiarity with POS and reservation/order systems.
 </li>
 <li>
 Excellent attention to detail and organizational skills.
 </li>
 <li>
 Ability to handle high-pressure situations calmly and efficiently.
 </li>
 <li>
 Basic knowledge of food and beverage service standards.
 </li>
 <li>
 Neat appearance and adherence to grooming standards.
 </li>
 <li>
 Flexible availability, including weekends and holidays.
 </li>
 </ul>
</div>
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F&B Ordertaker

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