f&b reservations agent

Raffles

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
The F&amp;B Reservations Agent at Raffles &amp; Fairmont Doha serves as the primary point of contact for all dining reservations across the hotels&rsquo; exceptional collection of restaurants and bars. This role is responsible not only for managing guest bookings with efficiency and care but also for proactively selling and promoting the hotel&rsquo;s unique culinary experiences. As an ambassador of two world-renowned brands, the agent ensures a seamless, luxury-driven pre-arrival journey that enhances guest satisfaction and supports revenue generation. Additionally, the agent provides administrative support to the F&amp;B team and ensures accurate maintenance of departmental records.
Key Responsibilities
Reservations &amp; Guest Relations:<ul><li>
Responds to all incoming reservation requests via phone, email, messaging apps, and online platforms in a prompt, professional, and courteous manner.</li><li>
Provides detailed and engaging information about each restaurant, including cuisine styles, signature dishes, operational hours, and dining concepts.</li><li>
Maintains comprehensive knowledge of outlet capacities, menu knowledge seating arrangements, operational hours, key selling points and availability to accurately manage and confirm bookings.</li><li>
Be fully aware of and able to clearly communicate outlet policies, brand standards, and dress codes to guests.</li><li>
Inputs and updates reservation details in the designated system ensuring accuracy and attention to guest preferences.</li><li>
Captures and communicates special requests, dietary restrictions, and celebrations (e.g., birthdays, anniversaries) to the service team to personalize the experience.</li><li>
Ensure payments are up to date, particularly for bookings with specific pre-payment requirements.</li><li>
Handle pre-payment procedures as per hotel policy and follow up on pending payments prior to guest arrival or event date.</li></ul>
Sales &amp; Upselling:<ul><li>
Actively promotes the hotel&rsquo;s F&amp;B offerings by recommending suitable venues, themed nights, exclusive menus, and special promotions.</li><li>
Maximizes occupancy through strategic table allocation, effective reservation timing, and confirmation of bookings to reduce no-shows.</li><li>
Identifies opportunities to upsell premium dining experiences, private dining spaces, chef&rsquo;s tables, tasting menus, and wine pairings.</li><li>
Builds rapport with regular guests, VIPs, and in-house guests to encourage loyalty and repeat visits.</li><li>
Keeps guests informed about seasonal events, festive promotions, and culinary experiences to drive awareness and bookings.</li></ul>
Operational &amp; Administrative:<ul><li>
Coordinates with outlet managers, Guest Relations, Concierge, and Front Office teams to support a unified and guest-focused service approach.</li><li>
Maintain F&amp;B documentation, such as menus, training logs, and departmental forms.</li><li>
Assists in managing group bookings, special events, and buyouts by organizing logistics and communicating guest expectations.</li><li>
Accurately input all confirmed Banquet Event Orders (BEOs) into the shared F&amp;B calendar.</li><li>
Print updated BEOs daily, and ensure timely distribution to the F&amp;B office pigeonholes for relevant team access.</li><li>
Provide daily administrative support to the F&amp;B Office, including assisting with rosters, reports, and team coordination.</li><li>
Prepares daily and weekly reports on reservations, trends, and forecasts to support operational planning.</li><li>
Handles amendments and cancellations according to hotel policy while maintaining service excellence.</li><li>
Monitors guest feedback and collaborates with relevant departments for service recovery or enhancement where necessary.</li></ul> 

Qualifications 
<ul><li>
Minimum high school diploma or equivalent; a diploma or degree in hospitality management is preferred.</li><li>
Previous experience (1-2 years) in reservations, guest services, or a customer-facing role within the hospitality industry, ideally in F&amp;B.</li><li>
Experience working with reservation systems (e.g., Opera PMS, Fidelio, or similar) is highly advantageous.</li><li>
Excellent communication skills in English; Additional languages are a plus.</li><li>
Proficiency in using computers and reservation software.</li></ul></div> <div id='job-id'>Job Id: RAb3a6hIxQcE/nxTt5puts7JbwETJX10Otn2KPzTp+ND0MPgwFiACjJXRDaV5fxdx4jbg38gL7koZix4+cA5vrhEjc5o6Nl4UBJFDaTBauCW9Fq9cjz/nNMEVZw66WOtOfVqHY3KoLHaoNd1YZc=</div>

F&B Reservations Agent

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 The F&amp;B Reservations Agent at Raffles &amp; Fairmont Doha serves as the primary point of contact for all dining reservations across the hotels&rsquo; exceptional collection of restaurants and bars. This role is responsible not only for managing guest bookings with efficiency and care but also for proactively selling and promoting the hotel&rsquo;s unique culinary experiences. As an ambassador of two world-renowned brands, the agent ensures a seamless, luxury-driven pre-arrival journey that enhances guest satisfaction and supports revenue generation. Additionally, the agent provides administrative support to the F&amp;B team and ensures accurate maintenance of departmental records.
 
 
 
 Key Responsibilities
 
 
 
 
 Reservations &amp; Guest Relations:
 
 
 
 <ul>
 <li>
 Responds to all incoming reservation requests via phone, email, messaging apps, and online platforms in a prompt, professional, and courteous manner.
 </li>
 <li>
 Provides detailed and engaging information about each restaurant, including cuisine styles, signature dishes, operational hours, and dining concepts.
 </li>
 <li>
 Maintains comprehensive knowledge of outlet capacities, menu knowledge seating arrangements, operational hours, key selling points and availability to accurately manage and confirm bookings.
 </li>
 <li>
 Be fully aware of and able to clearly communicate outlet policies, brand standards, and dress codes to guests.
 </li>
 <li>
 Inputs and updates reservation details in the designated system ensuring accuracy and attention to guest preferences.
 </li>
 <li>
 Captures and communicates special requests, dietary restrictions, and celebrations (e.g., birthdays, anniversaries) to the service team to personalize the experience.
 </li>
 <li>
 Ensure payments are up to date, particularly for bookings with specific pre-payment requirements.
 </li>
 <li>
 Handle pre-payment procedures as per hotel policy and follow up on pending payments prior to guest arrival or event date.
 
 
 </li>
 </ul>
 
 Sales &amp; Upselling
 
 
 
 <ul>
 <li>
 Actively promotes the hotel&rsquo;s F&amp;B offerings by recommending suitable venues, themed nights, exclusive menus, and special promotions.
 </li>
 <li>
 Maximizes occupancy through strategic table allocation, effective reservation timing, and confirmation of bookings to reduce no-shows.
 </li>
 <li>
 Identifies opportunities to upsell premium dining experiences, private dining spaces, chef&rsquo;s tables, tasting menus, and wine pairings.
 </li>
 <li>
 Builds rapport with regular guests, VIPs, and in-house guests to encourage loyalty and repeat visits.
 </li>
 <li>
 Keeps guests informed about seasonal events, festive promotions, and culinary experiences to drive awareness and bookings.
 
 
 </li>
 </ul>
 
 Operational &amp; Administrative
 
 
 
 <ul>
 <li>
 Coordinates with outlet managers, Guest Relations, Concierge, and Front Office teams to support a unified and guest-focused service approach.
 </li>
 <li>
 Maintain F&amp;B documentation, such as menus, training logs, and departmental forms.
 </li>
 <li>
 Assists in managing group bookings, special events, and buyouts by organizing logistics and communicating guest expectations.
 </li>
 <li>
 Accurately input all confirmed Banquet Event Orders (BEOs) into the shared F&amp;B calendar.
 </li>
 <li>
 Print updated BEOs daily, and ensure timely distribution to the F&amp;B office pigeonholes for relevant team access.
 </li>
 <li>
 Provide daily administrative support to the F&amp;B Office, including assisting with rosters, reports, and team coordination.
 </li>
 <li>
 Prepares daily and weekly reports on reservations, trends, and forecasts to support operational planning.
 </li>
 <li>
 Handles amendments and cancellations according to hotel policy while maintaining service excellence.
 </li>
 <li>
 Monitors guest feedback and collaborates with relevant departments for service recovery or enhancement where necessary.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum high school diploma or equivalent; a diploma or degree in hospitality management is preferred.
 </li>
 <li>
 Previous experience (1-2 years) in reservations, guest services, or a customer-facing role within the hospitality industry, ideally in F&amp;B.
 </li>
 <li>
 Experience working with reservation systems (e.g., Opera PMS, Fidelio, or similar) is highly advantageous.
 </li>
 <li>
 Excellent communication skills in English; Additional languages are a plus.
 </li>
 <li>
 Proficiency in using computers and reservation software.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: Zv/SRInrPUBogxTk8jWx4qknqRtWYaoxUqnRbJZkdO1i9A0e1G+/7ZRNPRv3V2Ax7zKGTm1ll/WZSd3lqURr2/dS7csY5NUJ8U19PbxdA6o8NslQDvVzpyOf3V6Ysr/UHtUIeQWFJcBmxobW19/UXZCCUMiDXwrJCJgwi3aVBAQxEgE=</div>

Shangri-La Group

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 
 Job Purpose
 
 
 
 The F&amp;B Reservation Agent is responsible for managing all restaurant reservations and guest inquiries in a courteous, efficient, and professional manner. This role plays a key part in maximizing table occupancy, optimizing guest flow, and ensuring a smooth pre-arrival experience for guests.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Reservation Handling:
 </li>
 <li>
 Answer phone calls, emails, and messages related to dining reservations.
 </li>
 <li>
 Record, confirm, modify, and cancel bookings accurately in the reservation system.
 </li>
 <li>
 Ensure correct guest information is entered (name, contact, preferences, special requests).
 </li>
 <li>
 Guest Communication &amp; Service:
 </li>
 <li>
 Provide clear information on restaurant hours, menus, dress codes, and promotions.
 </li>
 <li>
 Respond to guest inquiries with professionalism and efficiency.
 </li>
 <li>
 Follow up on special requests (e.g., birthdays, dietary needs, VIPs) and coordinate with service teams.
 </li>
 <li>
 Table Management:
 </li>
 <li>
 Maintain an updated floor plan and table allocation chart.
 </li>
 <li>
 Coordinate with the hostess and restaurant team to optimize seating and guest flow.
 </li>
 <li>
 Monitor no-shows and waitlists; adjust seating plans accordingly.
 </li>
 <li>
 Reporting &amp; Coordination:
 </li>
 <li>
 Prepare daily reservation reports and communicate key guest details to service teams.
 </li>
 <li>
 Assist in generating booking statistics and forecasting peak periods.
 </li>
 <li>
 Communicate with front desk, concierge, and sales for internal guest arrangements and group bookings.
 </li>
 <li>
 System &amp; Standards:
 </li>
 <li>
 Maintain up-to-date knowledge of all F&amp;B outlets, menus, and promotions.
 </li>
 <li>
 Operate reservation platforms (e.g., OpenTable, or other POS tools).
 </li>
 <li>
 Follow company grooming and communication standards.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: fnmq2eCZNT43l8rfE9NNSdHFYnHMXDyPr56qR8HLRkFSOgTPD7xZMbiwMUvWkZmPSDqeKlijfN+UN5sn1D2OFT++BqZ/hoSK2MUhV/YETcHLwCPqva9c+4HJqgtCqw2WBkIlFuBmoPKZkH3jU1msAfQ+Aj0096JlVW+P77mG7f6Up6gXuKenoRxgFJfeBWsu+UA9lJn65c6bCeFYb9I1hDiiIj0oazZtRzh99Ra2WIKbMWCy</div>

F&B Reservation Agent

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Jumeira, Dubai is looking for an Assistant F&amp;B Revenue Manager to join our Revenue team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
About the job
Based at the Mandarin Oriental Jumeira Dubai, the Assistant F&amp;B Revenue Manager is responsible for driving revenue growth and operational efficiency across all food and beverage outlets through strategic planning, collaboration, performance analysis, pricing and reservation management, as well as guest experience optimization.
As Assistant F&amp;B Revenue Manager, you will be responsible for the following duties:<ul>
<li>
Develop and implement strategies to optimize revenue across all food and beverage outlets, including restaurants, bars, and catering services.</li>
<li>Collaborate with F&amp;B Sales Manager and Events Team</li>
<li>Monitor and analyze revenue performance, comparing actuals to forecasts and budgets, and take corrective action as necessary to meet or exceed targets.</li>
<li>Collaborate with the Sales and Marketing team to create promotional campaigns that drive traffic and increase revenue.</li>
<li>Ensure pricing strategies for menu items and events are aligned with market trends and business objectives.</li>
<li>Maximize profitability through effective management of menu pricing, special events, and package offerings.</li>
<li>Oversee the daily operations of reservations for all food and beverage outlets, ensuring accurate and timely booking of tables, events, and special requests.</li>
<li>Maintain and update the reservation system to ensure accurate availability, guest preferences, and requests.</li>
<li>Manage VIP guest reservations and special event bookings, ensuring personalized service and satisfaction.</li>
<li>Coordinate with other departments to ensure smooth guest experiences, particularly during peak times and special events.</li>
<li>Monitor reservation trends and guest flow to adjust staffing levels and seating arrangements for optimal service.</li>
<li>Lead, train, and develop the Food and Beverage Reservations team, fostering a high-performance culture focused on guest satisfaction and revenue growth.</li>
<li>Prepare and analyze weekly, monthly, and quarterly reports on food and beverage revenue, reservations, and market trends to provide actionable insights.</li>
<li>Conduct regular revenue forecasting and budget reviews</li>
<li>Present findings to senior management and provide recommendations for improvements or adjustments to business strategies.</li>
<li>Ensure that all guest interactions with the reservations team are handled professionally, ensuring a positive experience from booking to post-dining feedback.</li>
<li>Resolve any guest concerns or issues related to reservations, dining experiences, or billing, ensuring quick and effective soluteons.</li>
<li>Adjust pricing, offerings, and reservations policies as necessary based on market changes.</li>
<li>Conduct market research to identify trends, competitors, and new opportunities for revenue growth.</li>
<li>Regularly review competitors' offerings, pricing strategies, and promotional efforts to ensure the business remains competitive.</li>
<li>Troubleshoot system issues and liaise with the IT department to resolve technical problems.</li>
</ul>
As Assistant F&amp;B Revenue Manager, we expect from you:
1. Education and Qualifications:<ul>
<li>
Bachelor's Degree in Hospitality Management, Business Administration, or a related field.</li>
<li>Certifications in Revenue Management, Hospitality, or Food &amp; Beverage operations are a plus.</li>
<li>Familiarity with Hospitality Software such as OPERA, Resy, OpenTable, or similar reservation systems.</li>
<li>Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).</li>
</ul>
2. Experience:<ul>
<li>
3-5 years of experience in a managerial role within the Food &amp; Beverage (F&amp;B) industry, specifically in reservations or revenue management.</li>
<li>Proven experience in revenue management and the ability to optimize reservations, pricing strategies, and capacity management.</li>
<li>Experience working with F&amp;B systems, reservation platforms, and CRM tools.</li>
<li>Strong analytical skills with the ability to interpret revenue reports and guest data to make informed decisions.</li>
<li>Prior experience in a high-end restaurant, hotel F&amp;B operations, or banqueting is highly desirable.</li>
</ul>
3. Skills:<ul>
<li>
Revenue Management Expertise: Ability to manage dynamic pricing, identify trends, and use data to maximize revenue.</li>
<li>Communication Skills: Excellent written and verbal communication skills, with the ability to interact with both guests and staff.</li>
<li>Problem-Solving Skills: Capable of handling guest concerns and operational challenges with professionalism and quick thinking.</li>
<li>Attention to Detail: Ensure reservation processes are accurate, and that the system is up-to-date with guest preferences and requests.</li>
<li>Team Leadership: Proven ability to lead and motivate a team, ensuring service excellence and operational efficiency.</li>
<li>Customer Service: A strong customer-focused mindset, able to resolve issues promptly and create memorable experiences for guests.</li>
<li>Multitasking: Ability to manage multiple tasks simultaneously, especially during high-volume periods.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
</ul>
We&rsquo;re Fans. Are you?</div> <div id='job-id'>Job Id: BP6V5ZvOhUhrBLN9jTRNlgsE7g7R+6ZvgiFPQPbqW/uYUoiqdRYwH/RCwGyUgMiUZToQsMWjhuoQdjR+V+SqzeaynHjPgF8UAUC9en5eVvex7XeLAIo64r9AIcW0m8QDIUnfYibclr8GdXHTRaq4bCYE6JMoYq4/yziAk/wV</div>

Assistant F&B Revenue Manager

Al Dhannah Golf Club

We are seeking a well-presented and service-oriented Receptionist cum Hostess with a Food &amp; Beverage background and POS system experience to join our restaurant team. The ideal candidate will manage guest arrivals, reservations, and table assignments while supporting the service team with POS-related tasks and ensuring a smooth and professional front-of-house operation.Key Responsibilities:<ul><li>Greet guests warmly and professionally upon arrival and manage seating arrangements to ensure an exceptional dining experience.</li><li>Maintain and update reservations using reservation platforms or manual logs; manage walk-ins efficiently.</li><li>Assist with guest inquiries regarding the menu, daily specials, and promotions.</li><li>Operate the POS system for billing, splitting checks, printing receipts, and processing payments when required.</li><li>Support the F&amp;B service team during peak hours by coordinating communication between front and back-of-house.</li><li>Maintain cleanliness and presentation of the hostess desk, entrance area, and lobby.</li><li>Handle guest feedback, complaints, and special requests with a professional and solution-oriented attitude.</li><li>Ensure guest flow is managed smoothly, especially during busy hours or large group arrivals.</li><li>Assist in monitoring dining room activity to ensure guest satisfaction and prompt service.</li></ul>Requirements:<ul><li>Minimum 2 years of experience in a similar role within the hospitality or F&amp;B industry.</li><li>Solid understanding of restaurant service flow and guest engagement.</li><li>Hands-on experience with POS systems (e.g., Micros, Toast, Oracle, etc.).</li><li>Excellent communication and interpersonal skills.</li><li>Well-groomed, presentable, and confident in dealing with international guests.</li><li>Basic knowledge of F&amp;B operations, including menu knowledge, table settings, and service etiquette.</li><li>Ability to multitask, stay calm under pressure, and handle high-volume environments.</li><li>Proficient in English; knowledge of additional languages is an asset.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month <div id='job-id'>Job Id: jjVdIf5s+9eRrV32FpYqiEcUH8BrBrnloZ69HLkw86a0tCFLTfQWstF2d6IcMb/CiV9TemxBmtBUnAoEBCLU+VQD/paq9BB6gZ695iij+44LACiSPlL5c4U=</div>

Receptionist/Hostess

House of MG

The Operations Manager/ General Manager &ndash; F&amp;B, Guest Experience &amp; Backend Operations is a pivotal leadership role responsible for driving both the culinary excellence and guest engagement that define The House of MG, as well as ensuring operational discipline and resource efficiency across all support departments. Working closely with the Head Chef, F&amp;B Manager, Reservations and Guest Relations teams, this individual also leads procurement, stores, housekeeping, maintenance, and project logistics to uphold the heritage property&rsquo;s high standards in both service and operations.Key Responsibilities<ul><li>F&amp;B and Culinary Operations</li></ul>Work closely with the F&amp;B Manager and Head Chef to ensure consistently high food quality, service standards, and guest satisfaction across all dining venues and banquet events.Collaborate on menu innovation, seasonal specials, portion control, recipe costing, and presentation aesthetics in line with the heritage brand.Monitor guest dining feedback and coordinate improvements in service recovery, ambience, and meal flow.Oversee banquet planning and execution with a focus on hospitality, efficiency, and visual presentation.Guest Experience &amp; Relationship ManagementServe as a key point of contact for guest engagement, especially for repeat visitors, high-value clients, and events.Supervise guest feedback channels (TripAdvisor, OTAs, internal surveys) and lead resolution of service issues.Coordinate with Front Office and Reservations to ensure seamless guest journeys&mdash;from pre-arrival to post-departure.Actively participate in designing and executing curated experiences such as heritage walks, bespoke dining, or celebrations.Procurement &amp; Cost ControlSupervise purchasing for all departments&mdash;including project procurement&mdash;in coordination with the Purchase Manager and Finance.Implement and maintain strict cost control systems in food, housekeeping, maintenance, and operations.Track department-wise consumption trends, variances, and enforce corrective actions to ensure profitability and efficiency.Conduct quarterly vendor assessments and suggest optimisations.Stores &amp; Inventory Management<ul><li>Oversee management of:</li><li>Food &amp; Kitchen Stores</li><li>Housekeeping Stores</li><li>Maintenance Stores</li><li>Project Stores</li><li>Retail Stores</li></ul>Ensure timely requisitions, quality checks, par level monitoring, FIFO systems, and inventory audits.Support timely billing, payment coordination, and audit compliance.Housekeeping &amp; MaintenanceSupervise daily readiness and grooming of guest rooms, public spaces, banquet areas, and heritage zones.Coordinate with the Maintenance team to ensure timely execution of repair schedules, AMC servicing, energy efficiency, and preventive upkeep.Support sustainability and resource optimisation goals through monitoring of utilities and consumables.Production &amp; Laundry OversightOversee the central kitchen and laundry production with a focus on hygiene, quality, workflow efficiency, and material usage control.Coordinate with Chef and Housekeeping to balance production planning with demand cycles.Project &amp; Refurbishment CoordinationAct as operational liaison for ongoing and upcoming projects and refurbishments, ensuring procurement, vendor logistics, and on-site support are delivered as per timelines and design expectations.Operational Coordination &amp; ReportingConduct daily walk-throughs and weekly operations meetings with relevant departments to review standards, feedback, consumption, and vendor performance.Maintain operational reports on inventory, cost variances, project spend, guest recovery actions, and maintenance schedules.Share summaries and suggestions with AGM and GM for planning and improvementsJob Types: Full-time, PermanentPay: Up to &#8377;150,000.00 per monthBenefits:<ul><li>Food provided</li><li>Leave encashment</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person <div id='job-id'>Job Id: sXkPM+ilGfU52O0iO1JOPw6dtpDa+pyVucdvJh/qaBOkSYNsxP9huEpGT6X7UJuk8miBzf/FDp9jP4l9CoS+cPNrPkI2u04wtLD48wqAapabgXXegaT1UleReDCHANeufwJa3XBhHA==</div>

Operations Manager/General Manager

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div> <div id='job-id'>Job Id: 6tWlnRfXwGwn3LOZSJug+9fxeY+jsZNTdkAu+X49wA1j+Kb/pXcQOemyC4gkTwnwpYqD5OEq2qi4CcBPYDgLkBQsf3zKLPjpJ/mQfoAdeBt5Cgc9MhCaWM4=</div>

Reservations Agent

Search 3875+ F&b reservations agent jobs near you this August. New roles added regularly across leading industries. Apply today.

3875 f&b reservations agent jobs NEAR_ME

F&B Reservations Agent

F&B Reservations Agent

F&B Reservation Agent

Assistant F&B Revenue Manager

Receptionist/Hostess

Operations Manager/General Manager

Reservations Agent