front desk supervisor

Hilton

<div>Front Desk Supervisor
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
What will I be doing? 
 
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise Front Desk operations during your assigned shift to a consistently high standard</li><li>
Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li><li>
Advise your shift team of any special events or VIP Guests in the hotel that day</li><li>
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li><li>
Maximize sales revenues through up-selling and marketing program</li><li>
Manage Guest requests, inquiries, and complaints promptly and completely</li><li>
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li></ul>
What are we looking for? 
 
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Front Office experience in the hotel, leisure, and/or retail sector</li><li>
Strong commercial/business awareness and demonstration of sales capabilities</li><li>
Calm, organized work ethic with the ability to prioritize and meet deadlines</li><li>
Excellent supervisory, inter-personal, and communication skills</li><li>
A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
A relevant supervisory/management certificate/diploma or degree</li></ul> 
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div> <div id='job-id'>Job Id: e8CaFpueU9Q7Gw4XaOxQ2nAORplMwx27CvVg+801yiGyfezL16+o5Cs3Qtvj3F/4MWMbUgEAeDl5Zp2Wugjox0FSUyQTrrDt6hx8AhrXdMvuGgzheaBKOIMO5Cw=</div>

Front Desk Supervisor

Iron Rose Signature Bar and Restaurant

Overview We are seeking a highly organized and customer-focused Front Desk Supervisor to oversee the daily operations of our front desk team. The ideal candidate will possess strong leadership skills and a commitment to providing exceptional service to our clients. This role requires proficiency in various administrative tasks, including managing phone systems, utilizing Google Workspace, and maintaining accurate records. The Front Desk Supervisor will play a crucial role in ensuring a welcoming atmosphere for all visitors while efficiently coordinating office activities.Responsibilities *QualificationsPrior cash handling experiences necessary.&middot; High School graduate or G.E.D. equivalent.&middot; Ability to communicate effectively.&middot; Read, write and speak English fluently.&middot; 1 Year Front Desk experience at a full-service lifestyle hotel.&middot; Hilton experience preferred&middot; Computer experienceJoin our team as a Front Desk Supervisor where you can make a significant impact on our client experience while leading a dedicated front desk team!Job Type: Full-timePay: $20.00 - $22.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Schedule:<ul><li>8 hour shift</li></ul>Experience:<ul><li>lifestyle hotel: 1 year (Preferred)</li><li>Hotel management: 1 year (Preferred)</li></ul>Work Location: In person <div id='job-id'>Job Id: LSfaMXXLcBnJnTAuwfXnbsJ2YTKzJ8kTrO2COBSQI/v2ynUxASOixnL1tD5m1xprV2P7MxGpMZgsX1I7qD9loEjJRSyIbW2T3I+7+DEQ6FRdnqO1JkN0MWaG3lo=</div>

Marriott International

Job Title: Front Desk Supervisor Department: Front Office Pay Range: $18.00 &ndash; $20.00 per hour Location Requirement: Must relocate to Cincinnati, OH 45202 prior to start dateJob SummaryWe are seeking a professional and service-oriented Front Desk Supervisor to assist in overseeing daily front office operations and ensure a seamless guest experience. This role supports the Front Office Manager and helps lead a team committed to excellence in hospitality, guest service, and brand compliance.Key Responsibilities<ul><li>Supervise daily front office operations, ensuring efficient and friendly service.</li><li>Communicate tasks clearly to team members and monitor performance.</li><li>Greet guests promptly, manage check-in/check-out procedures.</li><li>Use computer systems to manage guest data, reservations, and billing.</li><li>Promote HEI Hotels &amp; Resorts and brand-specific promotions.</li><li>Assign rooms based on guest needs; encode room keys appropriately.</li><li>Accurately process all forms of payment and manage a house bank.</li><li>Post charges and handle billing inquiries professionally.</li><li>Answer phone calls promptly; relay accurate messages.</li><li>Manage incoming guest mail, packages, and deliveries.</li><li>Resolve guest concerns using sound judgment and prompt follow-up.</li><li>Stay composed and lead effectively during busy or emergency situations.</li><li>Approve revenue adjustments and resolve billing discrepancies.</li><li>Perform additional duties as assigned by management.</li></ul>Required Skills &amp; Experience<ul><li>High school diploma or equivalent required; college degree preferred.</li><li>At least 1 year of customer service experience (hospitality preferred).</li><li>Prior hotel front desk experience highly desirable.</li><li>Strong interpersonal skills with professionalism and tact.</li><li>Ability to perform basic math and handle financial transactions accurately.</li><li>Proficient in the use of computer systems and front desk software.</li><li>Ability to stand for extended periods and remain attentive.</li><li>Calm under pressure and able to manage emergency situations.</li><li>Clear verbal and written communication in English.</li><li>Ability to maintain accurate records and reports.</li><li>Collaborative mindset and strong customer service ethic.</li></ul>Job Type: Full-timePay: $18.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Schedule:<ul><li>10 hour shift</li><li>12 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Overtime</li><li>Weekends as needed</li></ul>Work Location: In person <div id='job-id'>Job Id: VdgoHPtcePFfkOBzR/hFPs1wUhbQiAyFa0AuIYnQhZb3Gdpq4OoT5iYzGXjB0hP5ucol5fhAmvJZYSz0t0v4CLbK1sFtkRwzxd94Xtc+n4uzQg+F3siPmLfUjHA=</div>

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 
 KEY ROLES &amp; RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Ready to undertake all roles including the night shifts of the Front Office Team
 </li>
 <li>
 Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
 </li>
 <li>
 Maintains communication channels with all departments of the hotel
 </li>
 <li>
 Ensure adherence of arrival/departure service sequence
 </li>
 <li>
 Enforces PMS system etiquette and accuracy of administrative duties
 </li>
 <li>
 Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
 </li>
 <li>
 Maintain cashier float and ensure accurate daily report of all money received
 </li>
 <li>
 Assists other hotel department functions when the need arises
 </li>
 <li>
 Champions and completes daily shift&rsquo;s bookkeeping of Front Office Team
 </li>
 <li>
 Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
 </li>
 <li>
 Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
 </li>
 <li>
 Assist to set out KPIs and deliverables for the year with the Director of Front Office
 </li>
 <li>
 Assist the Director of Front Office to appraise the team at the end of year
 </li>
 <li>
 Training and coordination with supporting departments
 </li>
 <li>
 Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests&rsquo; requests.
 </li>
 <li>
 Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
 </li>
 <li>
 Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
 </li>
 <li>
 Executes the annual upsell strategy and achieves all goals as set by management
 </li>
 <li>
 Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
 </li>
 <li>
 Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Possesses strong interpersonal skills and ability to communicate in second language
 </li>
 <li>
 Manages all guests/team members&rsquo; needs with equal drive
 </li>
 <li>
 Carries an eye for detail and an approachable demeanor for all guests and team members
 </li>
 <li>
 Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
 </li>
 <li>
 Self-driven approach to carry out assigned responsibilities
 </li>
 <li>
 Ensures security and confidentiality of guest and hotel information in accordance to company/country&rsquo;s data security act
 </li>
 <li>
 Possesses good computer and property management system knowledge
 </li>
 <li>
 High level of integrity, enthusiasm, dedication for continuous improvement
 </li>
 <li>
 Embraces change and open-minded in a dynamic work environment
 </li>
 <li>
 Has an understanding of the middle eastern clientele and culture
 </li>
 <li>
 Has an understanding of key stakeholders in the luxury travel space
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: gZyRN3r3xgeBMsFYOHo/zJcvjH1FPVYZztK5vCrO7EgTChr7Ib6LbncaQCW6n2wltEISsumfYoOUft49IACO8YgPxriDeR8CdrW6iyYPXMxAJPU6p06/MWdIFvfbeuoSN5pYhNm1yl4uIcA7duP7iyj/+9kwGFvwsadnofI/</div>

fpm qatar

A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.<ul><li>*What will I be doing?**</li></ul>As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:- Supervise the efficient operations of reception including check in/out procedures - Support team members in handling guest requests and enquires to ensure a positive outcome is achieved - Ensure that both the Front Office Manager is kept fully aware of any relevant feedback from Guests and/or other departments - Demonstrate a high level of customer service at all times - Advise team of any special events or VIP Guests in the hotel for events or for general accommodations - Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties - Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork - Maximize room occupancy and use up-selling techniques to promote hotel services and facilities - Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties - Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards &middot; Applicants must hold a valid work visa with NOC. &middot; Join in immediately Job Types: Full-time, PermanentPay: QAR4,000.00 - QAR5,000.00 per month <div id='job-id'>Job Id: gn7LD+3gOXDQspXP1a6/wLvHubvz0nHn0LKiYG64l/6i6JDCehON6M4H+KDLvfiDrYBTRV/OY0TzkyNdZpo3B6RMG8WVSjhLEcC1OIricyqEOKrpr2fQKwOhcNYEwMLS2Q==</div>

Hotel Front Desk supervisor

WellCare

Reception Supervisor for Medical CenterLocation: Al Mahatta - Hay Al Qasimiah - SharjahSalary Range: AED 3,500 &ndash; AED 4,000 per monthEmployment Type: Full-time (Own visa preferred)Industry: Healthcare / Medical ClinicJob Summary:We are looking for an experienced Reception Supervisor to manage the front desk operations of our medical center. The ideal candidate will have prior experience in a healthcare reception or administrative role, strong leadership skills, and the ability to ensure smooth patient flow while maintaining excellent service standards.Key Responsibilities:&#10004; Front Desk Supervision:Oversee reception staff, schedules, and daily operations.Ensure a professional and welcoming environment for patients and visitors.Train and guide new reception staff on clinic policies and procedures.&#10004; Patient Management:Handle patient check-ins, registrations, and appointment scheduling.Verify insurance coverage and process payments.Address patient inquiries and resolve complaints promptly.&#10004; Administrative Duties:Maintain accurate patient records (electronic &amp; paper-based).Coordinate with doctors, nurses, and lab staff for smooth workflow.Manage medical filing, reports, and data entry as needed.&#10004; Compliance &amp; Confidentiality:Ensure adherence to medical confidentiality policies .Follow clinic protocols for patient data handling.Requirements:&#9989; Experience: Minimum 2+ years in medical reception/clinic administration (mandatory).&#9989; Visa Status: Own visa (UAE residency) preferred (or clinic may assist for the right candidate).&#9989; Skills:Proficient in medical software.Strong knowledge of medical terminology &amp; insurance processes.Excellent English communication (Arabic is a plus).Leadership &amp; multitasking abilities.&#9989; Education: High school diploma (minimum); medical secretary certification is a plus.Salary &amp; Benefits:AED 3,500 &ndash; 4,000/month (based on experience).How to Apply:Interested candidates with medical reception experience and own UAE visa may send their CV .Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthExpected Start Date: 01/08/2025 <div id='job-id'>Job Id: hHNW9XG76Y5oQN2U9j64shrz8KEAH3znrRd6Vnn2Egg7C26RKcwF4+luBRYtjM9PpueR4BXJgBMPOJrW7LvYHQ6eBcGuY0yL6WBWvTavT6zptKQ569ROrmcL</div>

Reception Supervisor

Crescent Hotels & Resorts

JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.
 
ESSENTIAL JOB FUNCTIONS: 
1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
 
2. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
 
3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
 
4. Supervise the Guest Service Agents.
 
5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
 
6. Comply with attendance rules and be available to work on a regular basis.
 
7. Perform any other job related duties as assigned.
 
REQUIRED SKILLS AND ABILITIES: 
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.
 
PERFORMANCE STANDARDS
 
Customer Satisfaction: 
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
 
Work Habits: 
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
 
Safety & Security: 
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
 
NOTE: 
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
 
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. <div id='job-id'>Job Id: vhljO1NCgGikUgjo324+Fg70P2k0gi/x3dFtYcPr7Hcj0x/xhjcsHiDyKzIE5Q7qrhMIrhooWab7R3bx/1q/fmXATDOPLtMOmTtTctbNDw8EBvY56DKUUyxEfTzAlm860iCjz/ugZIvYnCqE6YuWIJPb9M9hkfo42zEKg17Wk7zqbIWNHvL7hATUgyJYmWpuGuwMIxgHVsJffcC1Xv9h1PfCmMsJjoroDTCf4/bCf3Bh2pnaMZd83uJAxKCUv/xHhWdxxaczA9BB8llmtZAb4wyA9f9OR7v8piRYC1jl2Svnj78/+DiyLVE=</div>

Front Desk Manager

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