guest relation manager

Hyatt

<div>
 Assists the Front Office Manager to ensure the smooth and efficient running of the Guest Relations department, and is responsible for the handling of all aspects of service related matters for guest arrivals to the hotel, such as room and reservation checks, whilst giving special attention to VIP guests and ensuring that the department is achieving set goals of customer satisfaction and service standards
 
 
 
 Role
 
 
 
 We are looking for candidates who have experience in a similar role in a 5* luxury hotel and display strong traits in the following areas:
 
 
 <ul>
 <li>
 Strong leadership skills with a proven track record in similar luxury operations (At least 2 year experience in a similar role will be required)
 </li>
 <li>
 An instinctive eye for detail and a very keen passion for customer service
 </li>
 <li>
 Someone with an entrepreneurial mindset that thrives in fast pace environments
 </li>
 <li>
 An inspirational, caring and engaging leader with exceptional communication and interpersonal skills
 </li>
 <li>
 A relentless and infectious passion for training and hands-on operational work
 </li>
 <li>
 A sound pre-opening experience in large hotel operations would be advantageous
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: FUgejynUbFmnRZH06GOSg6AxLMQ6GpljKFmY3XE63E/VBNrxHEIfvacRLuuZ2BH5RpLdiAL+LU5xF7uIRBO2LJtklQROe1LZGSOmpfw73j+IRH3K3vm1ZQt6970xyxPNCI0Pjy2X+oDvkQookCfHsdW62gvTJZ2/</div>

Guest Relation Manager

Grand Hyatt

<div>
 
 Organization- Grand Hyatt Kuwait City
 
 
 
 
 Summary
 
 
 
 Assists the Front Office Manager to ensure the smooth and efficient running of the Guest Relations department, and is responsible for the handling of all aspects of service related matters for guest arrivals to the hotel, such as room and reservation checks, whilst giving special attention to VIP guests and ensuring that the department is achieving set goals of customer satisfaction and service standards
 
 
 
 Qualifications
 
 
 
 We are looking for candidates who have experience in a similar role in a 5* luxury hotel and display strong traits in the following areas:
 
 
 <ul>
 <li>
 Strong leadership skills with a proven track record in similar luxury operations (At least 2 year experience in a similar role will be required)
 </li>
 <li>
 An instinctive eye for detail and a very keen passion for customer service
 </li>
 <li>
 Someone with an entrepreneurial mindset that thrives in fast pace environments
 </li>
 <li>
 An inspirational, caring and engaging leader with exceptional communication and interpersonal skills
 </li>
 <li>
 A relentless and infectious passion for training and hands-on operational work
 </li>
 <li>
 A sound pre-opening experience in large hotel operations would be advantageous
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: /CLAXTl+1WyUSCvQuuMZh0U2eS0pv65Xg1G8qtQK068/edmK055RlCCbwD/KU9ZxCT3AH0tOQAkxudTwyV4UrtrQIkweLJ4ltppifUw526prb1m28nCNvDJsKcqNMaWhRcE0zrL+Z+8Hug==</div>

Shangri-La Group

<div>
 Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 The Guest Relation Manager is responsible for fostering strong guest relationships and ensuring a seamless, memorable stay for all guests. This role leads the guest relations team and acts as the central point of contact for VIPs, repeat guests, and special occasions. The manager continuously seeks to elevate guest satisfaction and drive loyalty through personalized service and proactive problem resolution.
 
 
 
 What To Expect From You
 
 
 
 <ul>
 <li>
 Lead and manage the Guest Relations team to ensure consistent delivery of exceptional guest service.
 </li>
 <li>
 Personally welcome VIPs, long-stay, and returning guests, ensuring their preferences are anticipated and met.
 </li>
 <li>
 Analyze guest feedback and reviews to identify service gaps and implement improvements.
 </li>
 <li>
 Collaborate with departments to plan and execute guest experiences (anniversaries, birthdays, honeymoons, etc.).
 </li>
 <li>
 Develop and maintain strong relationships with guests to increase satisfaction and encourage repeat business.
 </li>
 <li>
 Ensure the hotel&rsquo;s guest recognition program is effectively implemented and updated.
 </li>
 <li>
 Respond to guest complaints and concerns with diplomacy, offering prompt and satisfactory resolutions.
 </li>
 <li>
 Conduct regular training and coaching sessions for the team to uphold high service standards.
 </li>
 <li>
 Prepare performance and guest feedback reports for management review.
 </li>
 <li>
 Stay updated with industry trends and competitor practices in guest engagement.What we expect you to have:
 </li>
 <li>
 Minimum 3 years in a similar position in a luxury hotel environment
 </li>
 <li>
 Strong leadership and team management abilities
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Guest-centric mindset with strong problem-solving abilities
 </li>
 <li>
 Proficient in Opera or similar systems, and Microsoft Office
 </li>
 <li>
 Multilingual ability is a plus (especially French, or Russian)
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: 8YUih9bJDRFWv4KiaZYwgfj5zZMukzaRvWtTI3/9H+yeqQBZCcRudZKsL3trcgHE5eHGtoVa13SYaoezEvBHOuMDn3nfxfvVwZEuzgg1+B/PU1KYB92/MJWrCJqR6KH/pADKhTqeX6z17iPuln/n2sKN6uU+0FwSh3KvSZc7o7uO2ulcd3rjo0C78t/nFqm0riUjw2P1uCd0NQyz9voxb0i0mGnBywcl2cgl8hqZyp59kcoF</div>

Guest Relations Manager

GATORS DOCKSIDE

<div>We are a family restaurant who caters to the sports enthusiast. Gator's Dockside is entrenched in the community and is very involved with local schools, youth sports, and all other community activities.
Gator's Dockside Melbourne is seeking a dynamic and professional Key Manager. To succeed in this role, you will need to have a positive attitude and the ability to work well under pressure with bartenders, food runners, cooks, and other team members. Previous work experience involving customer service in a fast-paced environment is greatly desired. 
Key Manager Responsibilities: 
<ul><li>
Opening and closing procedures for the entire restaurant</li><li>
100% table visits</li><li>
Dealing with guest complaints</li><li>
Making sure that the restaurant is always clean and properly organized</li><li>
Dealing with daily restaurant issues</li><li>
Conducting pre-shift with all team members</li><li>
Cash and drawer audits</li><li>
Counting money</li><li>
Ability to run reports on the POS</li><li>
Checking out hourly team members</li></ul> 
Key Manager Skills / Qualifications: 
<ul><li>
Excellent organizational skills</li><li>
Excellent time-management skills</li><li>
Basic computer skills</li><li>
Good interpersonal and people skills</li><li>
Top-notch guest relation skills</li><li>
Excellent written and verbal skills</li><li>
Attention to details</li></ul><h3 class="jobSectionHeader"> 
Working at Gator's Dockside</h3>
<ul><li>Health insurance</li></ul></div> <div id='job-id'>Job Id: fkmQwGRJupce0KFe/Z8eIzxGp4I2Qqh5wN9CVOmkZbTueJGRT/jSbaD56+rX9JtvDMzO7im/tfD4ADtbAXil1N3Ps/f8HikvqdDPc1f8r0oNt0fhGqO6g10FoiaRTzi9ujfeKYCaMi3vBg5f6GrKzyceLFOtGhTZf/UuY6gZsRsbZfxp0hwbqKkubxhBzR3MDbzBpb0HpMfN6ZIiTcLisATDxwkxBjucYi5vm0rbXc5p4d9NohiPgk67HkERAwl4q128g/+6Xl/sI8/4URrb0tkD7Q==</div>

Key Manager

Confidential

<div>
 
 Job Summary:
 
 
 The Attractions Operations Manager will oversee the daily operations of Park Rides and Attractions, ensuring seamless functioning of rides, attractions, guest services, and safety protocols. This role demands hands-on leadership, operational efficiency, and a passion for delivering memorable guest experiences in a dynamic, seasonal environment.
 
 
 Key Responsibilities:
 
 
 Operational Oversight:
 
 
 - Responsible for daily operations of Rides, Attractions, and support guest service areas.
 
 
 - Develop and enforce Standard Operating Procedures (SOPs) for Attractions and Ride operations, queue management, guest interactions and ensuring optimal through-put for every Attractions.
 
 
 - Coordinate with Vendors and manage directly third-party manpower suppliers for Ride Operators and/or Ride Attendants to ensure consistent service delivery and the highest safety standards.
 
 
 - Support and be directly involved in Park Duty Manager Roster for Event.
 
 
 Safety &amp; Compliance:
 
 
 - Ensure all Attractions and Rides meet local safety regulations and international standards.
 
 
 - Conduct daily safety inspections and ensure staff are trained in emergency procedures.
 
 
 - Liaise with Maintenance Team to ensure operational readiness and timely resolution of Attractions and Ride Issues.
 
 
 - Coordinate and work closely with Maintenance Team in the event of Emergency Response including but not limited to Ride Failure, Evacuation, Activating Medical or First Aid Services, Post Incident investigations with Health &amp; Safety.
 
 
 - Prepare, craft, enhance, train and execute proper documentation in relation to Attractions and Rides including but not limited to supporting Risk Assessments creation, Operational Checklists, Attractions Punch-lists and Sign-In / Sign-Out List, Team Rostering, Attractions &amp; Rides Operational Reports (Data logging, Downtime Documentation) and as per Management&rsquo;s requirements.
 
 
 
 
 
 
 
 
 - Operational leadership in a fast-paced, seasonal environment
 
 
 - Skilled in Microsoft Word, PPT, Excel
 
 
 - Proficiency in CAD drawings&rsquo; creation and/or review will be added- value
 
 
 - Safety and compliance expertise
 
 
 - Staff training and team development
 
 
 - Budgeting and resource management
 
 
 - Guest-centric mindset
 
 
 - Crisis and risk management
 
</div>
 <div id='job-id'>Job Id: CuE93YqgMJs/wcN3P8mRnch/FGVFBKws2u6bXrOn1WoUJRPOEGArDkiLFh0QgMXUJJAipdhxJG07s3LdNBr9h2PlxO/pgkAwFw==</div>

Park Manager

Alila Hotels

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done.Alila employees always find new ways to look after the business, their guests, and their colleagues.Within this, the key responsibilities for this position are:
 
 
 
 Planning and Organising:
 
 
 
 <ul>
 <li>
 Assist the preparation of the Front Office team budget.
 </li>
 <li>
 Plan and implement training plans for all Front Office employees.Conduct regular associate training, and monitor its success.This will involve training in both IT systems and guest-service procedures.
 </li>
 <li>
 Maintain full knowledge of the Property Management and Call Centre computer systems.
 
 
 </li>
 </ul>
 
 Job Profile
 
 
 
 <ul>
 <li>
 Ensure to have good leadership skills and communication skills
 </li>
 <li>
 Ensure to have 2 years similar experience in 5 start resorts.
 </li>
 <li>
 Good computer and writing skills.
 </li>
 <li>
 Previous Opera experience
 
 
 </li>
 </ul>
 
 Job Specifications
 
 
 
 <ul>
 <li>
 Supervise the functioning of all departmental employees and facilities.
 </li>
 <li>
 Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
 </li>
 <li>
 Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.Continue to capture best current practice in new LSOPs relating to front office operation.
 </li>
 <li>
 Drive the implementation of all sales and promotional programmes of the hotel.Take personal responsibility for driving Upselling within the property .
 </li>
 <li>
 Monitor daily arrivals and action as appropriate for any VIP or special request.Liaise with housekeeping, room service and guest relations where necessary to complete the action.
 </li>
 <li>
 Block the rooms accordingly for next three days arrivals.
 </li>
 <li>
 Develop and maintain a motivational working environment within the department.
 </li>
 <li>
 Provide coaching and counseling, support and guidance to the associates as required.
 </li>
 <li>
 Ensure Team members are up-to-date with current information and data of the hotel products and services including room types, rates, features and facilities, food and beverage outlets &amp; promotions, spa and health club, and other services and facilities .
 </li>
 <li>
 Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
 </li>
 <li>
 Provide assistance to local representatives of tour operators and travel agencies.
 </li>
 <li>
 Assist Villa operations manager and guest relation Manager on daily operations.
 </li>
 <li>
 Inspect all Front Office areas to ensure all areas are up to standard.
 
 
 </li>
 </ul>
 
 How You Can Succeed In This Role
 
 
 
 Within Alila Hinu Bay, the top-performing people who do this job always demonstrate the following attitude:
 
 
 <ul>
 <li>
 Working with Others:
 </li>
 <li>
 They always try to anticipate and exceed the needs of customers and colleagues
 </li>
 <li>
 They use their own initiative and good judgement to solve problems in a calm and efficient way
 </li>
 <li>
 They enjoy working with others to achieve common goals.They volunteer as required to ensure the success of the team
 </li>
 <li>
 They act with personal professionalism and integrity at all times
 </li>
 <li>
 Taking Responsibility:
 </li>
 <li>
 They always conduct business honestly and fairly.They keep sensitive information confidential.
 </li>
 <li>
 They can prioritise their workload effectively and be organised and structured at work
 </li>
 <li>
 They manage their time and pay attention to detail.They know their jobs, and are able to work without close supervision.
 </li>
 <li>
 They display a positive attitude, even under pressure.They personally check their work to ensure its accuracy.
 </li>
 <li>
 Delivering Results:
 </li>
 <li>
 They are committed to meeting and exceeding all performance standards
 </li>
 <li>
 They constantly look to develop their own professional skills and abilities
 </li>
 <li>
 They perform job tasks in line with established policies and procedures
 </li>
 <li>
 They always try to provide a top-quality experience to all our guests.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: MY9EFngveDnO8NriQqt3l1u92j7ZZcBQx6pKYiVtnFxTXtdL/d/8HCbxYxOQrILb1V0QwEl8qI7Vht7BRcFsW9ZmF0nMJi3tUclq54Te4kZnSNAsyGkETAGjeZ1bpO5fihYHhk6ytV01aQ==</div>

Assistant Front Office Manager

ibex

<div>
 This is a full-time on-site
 
 Senior Admin
 
 
 Executive
 
 role located in Karachi at ibex. The individual will assist in various tasks related to the company's general admin operations, Fleet management. incumbent may also possess strong analytical and problem solving capabilities.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 The incumbent will be the face of the company and would be responsible for supervising housekeeping, travel arrangements, incoming and outgoing calls etc.
 </li>
 <li>
 Proficient with Microsoft office word, excel and PowerPoint.
 </li>
 <li>
 Must possess multi-task handling ability and hands-on with administrative procedures and clerical actions.
 </li>
 <li>
 Ensure the smooth and adequate flow of information within the company to facilitate other business operations.
 </li>
 <li>
 Handling of services i.e. Security, Housekeeping, Transportation, Time Office functions etc.
 </li>
 <li>
 Handle the public relation activates guest facilitation and residential management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must have a Bachelor&rsquo;s degree.
 </li>
 <li>
 Fluent English (Oral and Verbal)
 </li>
 <li>
 Basic knowledge of computer skills (MS Word &amp; Excel).
 </li>
 <li>
 Full-time, Rotational Shifts
 </li>
 <li>
 Ability to commute
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: 6Xe4GxWFg38JkO0MrcgE8+nJGy8R+h+GdVTT6Fb2sW22P5JvPAuLxFkrdniduq7rA23nwaAqJ+FFiF5PaecChMVW+Q0D7jV9jRuU1m+cUzx54v4ZpRRlY/shbOX1hmZhj1PvFKLlK9RjJTYHtOzWkxoFipLB+v1gdjadL96fmwJDU/UtLNkJrOWXXfIakU20lbYoFXhEEWi+uyef</div>

Senior Administration Executive

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