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sales manager - conferences & events

guest relations manager

Shangri-La Group

<div>
 Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman
 <br/>
 <br/>
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 <br/>
 <br/>
 The Guest Relation Manager is responsible for fostering strong guest relationships and ensuring a seamless, memorable stay for all guests. This role leads the guest relations team and acts as the central point of contact for VIPs, repeat guests, and special occasions. The manager continuously seeks to elevate guest satisfaction and drive loyalty through personalized service and proactive problem resolution.
 <br/>
 <br/>
 <strong>
  What To Expect From You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and manage the Guest Relations team to ensure consistent delivery of exceptional guest service.
  </li>
  <li>
   Personally welcome VIPs, long-stay, and returning guests, ensuring their preferences are anticipated and met.
  </li>
  <li>
   Analyze guest feedback and reviews to identify service gaps and implement improvements.
  </li>
  <li>
   Collaborate with departments to plan and execute guest experiences (anniversaries, birthdays, honeymoons, etc.).
  </li>
  <li>
   Develop and maintain strong relationships with guests to increase satisfaction and encourage repeat business.
  </li>
  <li>
   Ensure the hotel&rsquo;s guest recognition program is effectively implemented and updated.
  </li>
  <li>
   Respond to guest complaints and concerns with diplomacy, offering prompt and satisfactory resolutions.
  </li>
  <li>
   Conduct regular training and coaching sessions for the team to uphold high service standards.
  </li>
  <li>
   Prepare performance and guest feedback reports for management review.
  </li>
  <li>
   Stay updated with industry trends and competitor practices in guest engagement.What we expect you to have:
  </li>
  <li>
   Minimum 3 years in a similar position in a luxury hotel environment
  </li>
  <li>
   Strong leadership and team management abilities
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Guest-centric mindset with strong problem-solving abilities
  </li>
  <li>
   Proficient in Opera or similar systems, and Microsoft Office
  </li>
  <li>
   Multilingual ability is a plus (especially French, or Russian)
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: 8YUih9bJDRFWv4KiaZYwgfj5zZMukzaRvWtTI3/9H+yeqQBZCcRudZKsL3trcgHE5eHGtoVa13SYaoezEvBHOuMDn3nfxfvVwZEuzgg1+B/PU1KYB92/MJWrCJqR6KH/pADKhTqeX6z17iPuln/n2sKN6uU+0FwSh3KvSZc7o7uO2ulcd3rjo0C78t/nFqm0riUjw2P1uCd0NQyz9voxb0i0mGnBywcl2cgl8hqZyp59kcoF</div>

Guest Relations Manager

<div>
 Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman
 <br/>
 <br/>
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 <br/>
 <br/>
 As a Guest Relations Supervisor at Shangri-La Muscat, you will play a key role in creating exceptional guest experiences from arrival to departure. You will supervise the Guest Relations team, ensure consistent service excellence, and act as a central point of contact for guests throughout their stay. This role requires a proactive, guest-focused approach with strong leadership and organizational skills.
 <br/>
 <br/>
 <strong>
  We Expect You To
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee the daily activities of the guest relations team, ensuring smooth and professional service delivery in line with Shangri-La standards.
  </li>
  <li>
   Personally welcome VIPs and long-stay guests. Monitor guest satisfaction throughout their stay and ensure personalized, thoughtful service.
  </li>
  <li>
   Handle guest feedback and resolve issues effectively and empathetically, ensuring positive outcomes and follow-up.
  </li>
  <li>
   Collaborate with Front Office, Housekeeping, Food &amp; Beverage, and other departments to ensure guest preferences and special requests are honored.
  </li>
  <li>
   Maintain accurate guest records, preferences, and feedback in the property management system. Utilize data to enhance future stays.
  </li>
  <li>
   Uphold and communicate Shangri-La&rsquo;s core values, delivering experiences that reflect the resort&rsquo;s luxury positioning.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We Expect You To Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong leadership and communication skills.
  </li>
  <li>
   A proactive, problem-solving mindset with the ability to handle guest feedback effectively.
  </li>
  <li>
   Strong organizational skills, with the ability to multitask and prioritize.
  </li>
  <li>
   A natural ability to connect with guests and ensure their needs are exceeded.
  </li>
  <li>
   Flexibility to work on weekends, holidays, and shifts as required.
  </li>
  <li>
   Fluency in French is an advantage.
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: RkgyOAPcis1eaI7xuCUnCXr2tdT1gOnECJCvAjon9tB88vrGRpuYCWqyeY3XC+tGPXIqnHqCYTKUx7Z86G91a8LRGPbuXfa4xeiC8/GghctAGBqN5sAude5I0NN6YLUVt5i1d8HoOGJ/bfkC9V0GdxtlREAjza1jU5IRPVbeL2c1qZ75kT+YcFwYGsjo7U5FyVdvtXkZw0u1I2ia/OJlb3SWo4F/7zcBdNxPIzC/dw94IU8/</div>

Guest Relations Supervisor (French Speaker)

MOVENPICK

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><b><br>
Job Description</b><br>
<ul><li>
Works in close cooperation with the Kitchen and Stewarding as well as the restaurant cashiers to ensure a smooth running operation.</li><li>
He / she conducts / attends regular training sessions with the assigned team in line with the departmental SOP&rsquo;s i.e. guest care, product knowledge, grooming standards, up selling, etc.</li><li>
To report any equipment failures/problems to the Maintenance Department.</li><li>
To pass any maintenance requests to the Maintenance Department.</li><li>
To participate in any Training/Developments schemes as recommended by senior management.</li><li>
Ensures the proper appearance (condition of uniforms) and grooming of assigned staff.</li><li>
Handles the welcome of arriving guests and their sitting through the hostess, takes over, if she is not available.</li><li>
Maintains a professional / friendly relationship with the outlet patrons to ensure their well-being.</li><li>
Makes himself / herself familiar with all menus, promotions and other relevant issues concerning the outlet (product knowledge).</li><li>
Contributes to the upkeep of the outlet&rsquo;s database of regular guests.</li><li>
Reports cleanliness and maintenance issues to the immediate Supervisor or the departments concerned.</li><li>
Resolves guests&rsquo; complaints directly or consults with immediate Supervisor.</li><li>
Does all mise en place work according to a whole day service requirements.</li><li>
Prepares all store requisitions for signature (operating material, food products and beverages) and ensures the accurate delivery of goods.</li><li>
Attends regular departmental meetings and conduct&rsquo;s briefings (on behalf) and contributes to an open communication with in the assigned team.</li><li>
Familiar with the outlets menu and promotional activities.</li><li>
Familiar with the company&rsquo;s internal policies and safety procedures.</li><li>
Carries out other related assignments or tasks entrusted by the Food &amp; Beverage from time to time.</li><li>
To have a complete understanding of and to adhere to M&ouml;venpick Hotels &amp; Resorts policy relating to Fire, Hygiene, Health and Safety.</li><li>
Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.</li><li>
To carry out any other reasonable duties and responsibilities as assigned.</li></ul><br>
<b>
Additional Information</b><p><br>
Your team and working environment:<br>
M&ouml;venpick Hotel &amp; Apartments Ghala Muscat, a five-star property in Ghala Heights, seamlessly combines Omani charm with M&ouml;venpick's Swiss hospitality. Just 12 minutes from Muscat International Airport, it offers 282 rooms, 58 serviced apartments and modern amenities for business and leisure. Featuring four dining venues and versatile event spaces venues it caters to diverse needs. Guests can rejuvenate at the NOVE Spa, rooftop infinity pool, and scenic fitness centre for an unforgettable stay.</p><p><br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div><br /> <div id='job-id'>Job Id: uhh80mYAewXu/1W/ZtTAhr+QGjZrbsAkhx4jQ5LCE2qWPoUKisMBra2nTzAI+UZgX4h+OU8mH9FiXh7Srlhwfjv305JA6ikrXtwFd2+Ji1/EpabqPSDmKhQU1BQ/R6x868VCNWsD80PT0UUoyO6UADE=</div>

Food & Beverage Supervisor

IHG Hotels & Resorts

<div>
 We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
 <br/>
 <br/>
 We are looking for a passionate and service-oriented Guest Experience Supervisor to oversee daily guest interactions and ensure consistently high standards of service delivery. In this role, you will be the face of the hotel, supporting front-line teams in delivering personalized experiences that exceed guest expectations and enhance satisfaction. The ideal candidate has strong interpersonal skills, a hands-on leadership approach, and a deep understanding of hospitality service standards.
 <br/>
 <br/>
 YOUR DAY-TO-DAY:
 <br/>
 <br/>
 <ul>
  <li>
   Supervise the daily operations of the Guest Services/Front Office team to ensure smooth and efficient service.
  </li>
  <li>
   Act as a key point of contact for guests, resolving complaints, special requests, and feedback with professionalism and urgency.
  </li>
  <li>
   Monitor and elevate the guest journey from pre-arrival to post-departure, ensuring every interaction is warm, personalized, and in line with brand standards.
  </li>
  <li>
   Conduct regular service audits, lobby presence, and guest engagement activities.
  </li>
  <li>
   Support and train staff on service protocols, upselling techniques, complaint handling, and guest personalization.
  </li>
  <li>
   Collaborate with housekeeping, food &amp; beverage, concierge, and other departments to ensure seamless guest experiences.
  </li>
  <li>
   Track and analyse guest feedback from surveys and review platforms (e.g., Medallia, TripAdvisor) and initiate corrective actions where necessary.
  </li>
  <li>
   Maintain accurate records of VIP guests, guest preferences, service recovery cases, and loyalty program activity.
  </li>
  <li>
   Assist with check-ins and check-outs during peak periods and high occupancy.
  </li>
  <li>
   Ensure the front-line team adheres to grooming, conduct, and brand service standards.
   <br/>
   <br/>
  </li>
 </ul>
 WHAT WE NEED FROM YOU:
 <br/>
 <br/>
 <ul>
  <li>
   Diploma or degree in Hospitality Management or a related field.
  </li>
  <li>
   2&ndash;4 years of experience in a front office, guest relations, or supervisory hospitality role.
  </li>
  <li>
   Proven customer service and conflict resolution skills.
  </li>
  <li>
   Excellent communication and interpersonal abilities.
  </li>
  <li>
   Proficient in hotel PMS systems (e.g., Opera, Protel) and Microsoft Office.
  </li>
  <li>
   Strong problem-solving skills and ability to work in a fast-paced, guest-facing environment.
  </li>
  <li>
   Flexibility to work shifts, weekends, and holidays.
   <br/>
   <br/>
  </li>
 </ul>
 WHAT YOU CAN EXPECT FROM US:
 <br/>
 <br/>
 We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
 <br/>
 <br/>
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 <br/>
 <br/>
 IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
 <br/>
 <br/>
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 <br/>
 <br/>
 Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
 <br/>
 <br/>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>
<br /> <div id='job-id'>Job Id: fRd7yv1yu0AmlrZBz3/q5MRptGTEQMTe8SW84ldxGvhpo184blFEsfp3Jl3BqrarQA240pYllRloHAixKnP8cYSCCScob4Y/u6RGhHYn3b+togOks1yCrow1au6F9KcR/M/GKaOksn+zpcXIB2tQS5Y4Q7A=</div>

Guest Experience Supervisor

Renaissance Corporate Services

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman
<br><br>
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
<br><br>
<b>Job Purpose:</b><br>
To oversee and manage the day-to-day operations of the Front Office, ensuring exceptional guest service, operational efficiency, and a welcoming environment. The Front Office Manager leads and develops the front office team to deliver memorable guest experiences while maintaining cost control, compliance, and brand standards.
<br><br>
<b>As Front Office Manager we expect you to:</b><br>
Supervise all front office functions including reception, concierge, guest services, and night audit.
<br>Ensure seamless check-in/check-out procedures and consistently high levels of service.
<br>Monitor daily occupancy, room availability, and VIP arrivals to optimize room allocation and guest satisfaction.
<br>Liaise closely with Housekeeping, Reservations, and other departments to ensure smooth operations.
<br>Recruit, train, mentor, and evaluate front office staff performance.
<br>Foster a positive and guest-focused team culture through leadership, coaching, and recognition.
<br>Conduct regular departmental briefings, training sessions, and appraisals to maintain service excellence.
<br>Maintain a visible presence in the lobby, welcoming VIPs and engaging with guests to enhance satisfaction.
<br>Address guest concerns or complaints promptly and professionally, ensuring effective resolution.
<br>Ensure team members are well-informed and empowered to deliver personalized service.
<br>Monitor department budgets, payroll, and operational costs to ensure financial efficiency.
<br>Analyze revenue reports, upselling performance, and cost control measures to improve profitability.
<br>Manage front office supplies, systems, and inventories efficiently.
<br>Identify opportunities for service improvement and innovation in guest experience.
<br>Lead initiatives to enhance loyalty program enrollment and guest retention.
<br>Assist in developing front office SOPs and policies in line with brand standards and guest expectations.
<br>Ensure full compliance with hotel policies, local laws, safety regulations, and data protection requirements.
<br>Maintain cleanliness, security, and presentation of the front desk and lobby area.
<br>Ensure all team members adhere to grooming standards and service protocols.
<br><br>
<b>Qualifications:</b><br>
Minimum 5 years of experience in a front office leadership role within the hotel industry.
<br>Strong knowledge of front office operations, guest service standards, and hotel systems (e.g., PMS, POS).
<br>Excellent leadership, communication, and problem-solving skills.
<br>Proficiency in Microsoft Office and hotel property management systems (e.g., Opera, Fidelio).
<br>Fluency in English; additional languages are a plus.<br /> <div id='job-id'>Job Id: 8+LDWMCXEbdSiOYtyLflZl8OuSRbVcf/LZKsTGfOqSx/I4uvcCUwUngWnmKMdJVHezVCVv8iO4Mflia/1FsErGPj2Zf0Sz7dSt9JNA/qSqXxqHtIH9yhcyx54ytciAqoeCLnFHNQHCVgo711p5WkrEUPYy6bQiTiaX2NWO93lO00Ze6/yVvbJUxWoEDK9uOeGThUh6U7HAQCDLTA9LctyLInoben1WSJTQWlIAm3EyFkcSh/swHYr7dyT6omIoIJRuGLGf/xYeimvFpBg6mxX2rvsfI=</div>

Front Office Manager (172939)

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman
<br><br>
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
<br><br>
<b>Job Purpose:</b><br>
To oversee and manage the day-to-day operations of all food and beverage outlets in Al Husn Hotel, ensuring high standards of quality, service, profitability, and guest satisfaction. The F&B Manager leads, motivates, and develops the F&B team while maintaining cost control, compliance, and operational excellence.
<br><br>
<b>Key Responsibilities:</b><br>
<b>Operational Management:</b><br>
Supervise the daily operations of restaurants, bars, banquets, in-room dining, and any other F&B services.
<br>Ensure all outlets meet company standards of quality, presentation, and service.
<br>Monitor guest feedback and initiate improvements to enhance guest satisfaction.
<br><br>
<b>Team Leadership:</b><br>
Recruit, train, coach, and evaluate staff performance.
<br>Foster a positive team environment with strong leadership and clear communication.
<br>Conduct regular team briefings, training sessions, and performance reviews.
<br><br>
<b>Financial & Cost Control:</b><br>
Prepare and manage F&B budgets, forecasts, and profit and loss statements.
<br>Implement strategies to maximize revenue and control costs (labor, food, beverages).
<br>Monitor inventory, purchasing, and stock levels to reduce wastage and ensure availability.
<br><br>
<b>Guest Experience:</b><br>
Maintain a strong presence in F&B areas during peak times to interact with guests.
<br>Resolve guest complaints promptly and professionally.
<br>Ensure compliance with health, hygiene, and safety standards.
<br><br>
<b>Strategic Planning:</b><br>
Develop new menus in collaboration with chefs and bar staff to align with trends and guest preferences.
<br>Drive innovation, promotional activities, and seasonal campaigns to boost sales.
<br>Analyze F&B performance metrics and implement improvement plans.
<br><br>
<b>Compliance & Standards:</b><br>
Ensure full compliance with licensing, hygiene, and safety legislation.
<br>Maintain brand and service standards across all F&B outlets.
<br><br>
<b>Qualifications:</b><br>
Minimum 5 years of experience in a managerial F&B role, preferably in a hotel or luxury restaurant.
<br>Strong knowledge of food & beverage operations, service standards, and guest expectations.
<br>Proficiency in financial reporting and POS systems.<br /> <div id='job-id'>Job Id: vkWq8Se17irJRyDPWL22mm0Nd/UKAURaCWDKCxcS8yHQxafA9b4SiHI6rTbByv2qNJd4wjqK6oeXlDD5+BSDUfyyuqoEpRvnFRDFII2rvd2Ob1q2C4oFptVNTQaiU9JODOx2Ipdsci/EqQ/9IQfamFKZfJWevMsiOtPqtNou1AflgBsSs9iAdaosyMMrTXlMlZ5E87X+raUhsTHUSViKkGdNWnZgHLH75IhwwTFA1L9X858JXE8kyYqsSwzVMbOqnD3AmHWFlQPqMJpqEPy6dCDyZ9c=</div>

F&B Manager (172715)

Conservatorium Hotel

<div><div><div><p>Housekeeping Supervisor
 </p><div></div><div><div><ul><div>543189
</div> </ul></div><div></div><div><ul><div>Rooms
</div> </ul></div><div></div><div><ul><div>Full time
</div></ul></div><div></div><div><ul><div><div>Mandarin Oriental, Muscat
</div></div>
</ul></div></div><p></p><div><p><b>Housekeeping Supervisor</b></p>
<p>
Mandarin Oriental Muscat is looking for a <b>Housekeeping Supervisor</b> to join our<b> Housekeeping</b> team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p><b>
Mandarin Oriental Muscat</b></p>
<p>
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.</p>
<p>
For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.</p>
<p><b>
About the job</b></p>
<p>
The Housekeeping Supervisor is responsible for maintaining a clean, well-stocked section assigned. He/she is responsible for maintaining cleanliness on guest rooms, guest floors and hallways assigned.</p>
<p>
He/she ensures that all guestroom standards with regards to set up and cleanliness are consistently maintained at a very high level in accordance with all Mandarin Oriental Hotel Group Policies and Procedures.</p>
<p>
He/she is responsible for resolving colleague&rsquo;s needs and creating a climate of mutual respect and enthusiasm.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Drives Quality Assurance towards MOHG standards.</li>
<li>Allocates and coordinates the teams in early and late shifts.</li>
<li>Ensures smoothly run floors and impeccable guest rooms with attention to details.</li>
<li>Inspects guest rooms and suites.</li>
<li>Provides regular training for the team.</li>
<li>Manages the cleanliness of storage areas.</li>
<li>Handles all guest requests and guest complaints to ensure satisfaction.</li>
<li>Manages communication with colleagues and other departments.</li>
<li>Actively reviews processes and voices ideas and suggestions.</li>
<li>Supervises and provides laundry &amp; pressing services.</li>
<li>Completes department relevant administrative tasks.</li>
<li>Works on projects and special assignments.</li>
<li>Conducts team briefings and meetings.</li>
<li>Manages and coordinates flower orderings and purchasing requests.</li>
<li>Delights guests and colleagues</li>
<li>Manages lost &amp; found.</li>
<li>Other reasonable tasks may be assigned by the direct manager or a senior manager on duty.</li>
</ul>
<p><b>Our commitment to you</b></p>
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div></div></div></div><br /> <div id='job-id'>Job Id: P31Dn+Dcp43EnfpwV4Y/cY2C1BSgZxuRn74yG8KTMCZwsvoVYZ/Ym0JnfsmJ0E061pwNx/CZwo6x6zsE500dYJ8O+7/woiVq3qI9mBgkStuA2w9wnPjurVs8TmC44dmz7whBXYlngVqfSHQlg9s1vhOKpvwZKlELmQ9T/g==</div>

Housekeeping Supervisor

Explore 112+ Guest relations manager in muscat this August. Find roles across top companies and apply now to boost your career.