guest relations officer   female (arabic nationality)

Grand Tourist Hotel Muscat

Guest Relations Officer (Female) Department: Front Office / Guest ServicesPosition SummaryWe seek a personable and service-driven Guest Relations Officer dedicated to providing exceptional, individualized guest experiences from arrival through departure. The successful candidate will demonstrate outstanding communication abilities, meticulous attention to detail, and a sincere passion for exceeding guest expectations. As a key member of the Front Office team, this role is instrumental in advancing guest satisfaction, managing VIP services, and supporting smooth daily operations.Key Responsibilities<ul><li>Extend a warm and professional welcome to guests during check-in, check-out, and throughout their stay.</li><li>Proactively anticipate guest needs and offer knowledgeable guidance about hotel amenities, services, and local attractions.</li><li>Respond promptly and efficiently to guest inquiries, requests, and concerns, consistently ensuring guests feel recognized and supported.</li><li>Oversee all aspects of VIP guest arrivals and departures, ensuring personalized preferences and room arrangements meet the highest standards.</li><li>Organize and deliver special guest requests, including celebrations, customized amenities, and room preparations with exceptional attention to detail.</li><li>Promote and actively upsell hotel facilities, dining venues, and special offers to enhance guest experience and contribute to revenue objectives.</li><li>Uphold immaculate cleanliness and an inviting presentation across all guest-facing areas, aligned with the hotel's brand standards.</li><li>Coordinate seamlessly with Housekeeping, Concierge, Food &amp; Beverage, and other departments to deliver outstanding, integrated service.</li><li>Collect guest feedback during and after stays, communicate insights to management, and assist in follow-up actions to support continued service excellence.</li><li>Consistently maintain a polished, professional appearance and support a positive, team-oriented work environment.</li></ul>Qualifications &amp; Requirements<ul><li>Previous experience in a guest-facing hospitality role strongly preferred.</li><li>Exceptional verbal and written communication and interpersonal skills.</li><li>Warm, approachable demeanor with the ability to remain composed under pressure.</li><li>Superior organizational and multitasking skills.</li><li>Proficiency in property management systems (PMS) and Microsoft Office applications.</li><li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays.</li><li>Genuine enthusiasm for hospitality and a steadfast commitment to delivering memorable guest experiences.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have a Valid Qatar ID?</li><li>Can you get NOC for Sponsorship Transfer?</li><li>Can you join Immediately?</li></ul> <div id='job-id'>Job Id: Hs8TsS+w9PjH4No1y4nPQLK5+oomAB5CZBuSdgMgMtqy+nGodmLoxiWxgWst5eCZjj7kq1sY+ZP6+k8218xX74Fe3D+q44N17IZbsA7AeoBNemh8NcnmO77FEiYWdIGRypJtamacKp8UHZAHltBdCPYCfQgSq7w=</div>

Guest Relations Officer - Female (Arabic Nationality)

Position Overview: We are seeking a dedicated and personable Guest Relations Officer to join our team. The Guest Relations Officer will be the face of our hotel, responsible for ensuring that each guest receives the highest level of service and hospitality from the moment they arrive until their departure. This role requires excellent communication skills, attention to detail, and a passion for providing memorable experiences to our guests.Key Responsibilities:<ul><li>Warmly welcome guests upon arrival and assist with check-in procedures.</li><li>Provide personalized assistance and recommendations to guests regarding hotel facilities, local attractions, dining options, and special events.</li><li>Handle guest inquiries, requests, and complaints in a prompt and professional manner, striving to exceed guest expectations.</li><li>Coordinate special arrangements for VIP guests, including room upgrades, amenities, and personalized services.</li><li>Maintain a comprehensive knowledge of hotel services, room types, rates, and promotional packages to effectively promote upselling opportunities.</li><li>Ensure that guest rooms and public areas are well-maintained and presentable at all times.</li><li>Collaborate with other hotel departments, including housekeeping, maintenance, and food and beverage, to fulfill guest requests and resolve issues.</li><li>Conduct guest satisfaction surveys and actively seek feedback to identify areas for improvement.</li><li>Uphold the hotel's standards of service excellence and contribute to a positive work environment for fellow team members.</li></ul>Qualifications:<ul><li>Previous experience in a similar guest-facing role within the hospitality industry is preferred.</li><li>Exceptional interpersonal and communication skills, with the ability to interact effectively with guests of diverse backgrounds.</li><li>Strong problem-solving abilities and a proactive approach to guest service.</li><li>Ability to multitask and work effectively in a fast-paced environment.</li><li>Excellent organizational skills and attention to detail.</li><li>Proficiency in using hotel management software and Microsoft Office applications.</li><li>Flexibility to work various shifts, including evenings, weekends, and holidays.</li><li>A genuine passion for delivering exceptional guest experiences and creating memorable moments.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have a Valid Qatar ID?</li><li>Can you get NOC for Sponsorship Transfer?</li><li>Can you join Immediately?</li></ul> <div id='job-id'>Job Id: pnLE6AxmHsBlEaZx4mesHreAXZy3Pdghf1FbELGwWkDi0NojxAob7dwBJZpXFOcsxgSD47e37uaQorWBCaMW8u1xEaDt3oQeQ2nuIBk89KsRmXMQ1oRBRiQRBWD7tBJW/tuySm6BgRYnBYH1eeibLD+k5CIdVCA=</div>

Goldenline Gypsum Decoration & Painting Effects

The role of a Public Relations Officer (P.R.O.) is to carry out all the activities for official collection and submission of government applications as well as processing of a variety of legal documents in timely manner.Job Responsibilities:<ul><li>Responsible to administer the following towards Employee and Dependants liaising with local UAE govt. ministries :</li></ul>-Obtain new employment visas / work permits for all expatriate employees. -Monitor and renew employee residence permits. -Obtain new residence visas for dependants of employees. -Facilitate obtaining and renewal of Expatriates passports for employees and dependants. -Facilitate and follow-up cancellation of visas for employees and dependants. -Facilitate complex medical / police procedures.<ul><li>Responsible to administer the following towards business facilitation on day-to-day basis:</li></ul>-Liaise with embassies / foreign diplomatic missions to enable business visits. -Liaise with UAE Immigration dept. in obtaining business entry visas for global business visitors.<ul><li>Administer company and joint venture companies&rsquo; licenses and tax remittances with various UAE</li></ul>govt. authorities viz., Economic Department, Municipality, Chamber of Commerce and Ministry of Finance &amp; Industries etc.<ul><li>Provide expert advice to business and employees on all visa formalities and all other gov&rsquo;t related procedures.</li><li>Accountable in maintaining accurate records for all above services.</li></ul>Job Qualifications:-Arabic Nationality (preferred)- Can join immediatelyJob Type: Full-timeLanguage:<ul><li>Arabic (Preferred)</li></ul> <div id='job-id'>Job Id: B3i3eEIheeu1TXjC+0XQQsN86TfIlB3LdhLYp1E198Db9/uw0UpnJvY74EisvXHDlmZz+4TdPApa0dJmBv74SBah/Dl6+tiTYA==</div>

P.R.O.

Deluxe Holiday Homes

<div>Deluxe Holiday Homes is Dubai&rsquo;s leading vacation rental management firm, offering an extensive range of services including vacation rentals, property management, real estate brokerage, and more. We manage over 900+ properties and employ a dedicated team of over 300+ professionals, driven by innovation, professionalism, and excellence.
About the role:
As a Guest Relations Officer you will be responsible for ensuring an exceptional guest experience by offering personalized service, handling requests, resolving complaints, and acting as a liaison between guests and various departments. They are also tasked with maintaining high levels of guest satisfaction and fostering a welcoming atmosphere.
Responsibilities<ul><li>
Direct communications with guests before arrival to coordinate a smooth check-in;</li><li>
Welcome guests during check-in and giving a fond farewell to guest while checkout;</li><li>
Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest;</li><li>
Should possess detailed information about the Apartment/Villa, location attractions and city;</li><li>
Maintain up-to date information on arrivals, departures and apartment condition;</li><li>
Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles;</li><li>
Upselling of available services such as City tours, Breakfast delivery, Airport drop off and many more plays a crucial part;</li><li>
Perform basic cashier activities as and when required for collecting/refunding to the guests;</li><li>
Give proper and complete handover to the next shift;</li><li>
Follow the house rules and policies laid down by the management;</li><li>
Conduct pre-arrival, post-departure, initial, on-request and any type of other property inspection and report when required;</li><li>
Do other tasks such as viewings, key activation/deactivation, property visits, inspections, transporting, etc when required.</li></ul>
Benefits:<ul><li>
Competitive Salary Package.</li><li>
Employment visa &amp; Medical Insurance Plan.</li><li>
Air Ticket Allowance.</li><li>
Annual Paid leave.</li><li>
A great working environment.</li><li>
Comprehensive training and support.</li><li>
Opportunity to work with multi-cultural environment.</li></ul> 
Requirements:<ul><li>
High school diploma or equivalent required. A degree in hospitality management or a related field is preferred.</li><li>
At least 2-4 years of experience in a guest relations, front office, or hospitality role.</li><li>
Proficiency in English and Arabic is required. Additional languages are a plus.</li><li>
Strong communication and interpersonal skills, with a passion for delivering excellent customer service.</li><li>
Ability to resolve guest issues quickly and efficiently while maintaining professionalism.</li><li>
Ensure all guest needs and requests are met to the highest standard.</li><li>
Familiarity with hotel management software and CRM systems.</li><li>
Ability to work collaboratively with other departments and support colleagues when necessary.</li><li>
Willingness to work in a dynamic and fast-paced environment, including nights, weekends, and holidays.</li><li>
UAE Driving License Mandatory
</li></ul>If you believe you're a perfect fit for the opportunity to collaborate with Deluxe Holiday Homes, we encourage you to apply and join our team.</div> <div id='job-id'>Job Id: qF2usbA/c7c2YnOs/1TbFasn3Z6ILSW27I1WQlNEiFvXZ/7FfkU4ftamI3IRCcTHO0Ne6ei3NJLA/bHzyE8LWQ1VTIBxnEQiPH1VwdjC2VAPp1SOraSB46IGqzzRv+6Xj/aL/YePqi8tn3oKHZQxFtiB1/KFiMFgobpdUsER/mCXnKZDeQ==</div>

Guest Relations Officer - Arabic Speaker (With Valid UAE Driving License)

Projects Access and Scaffolding

Arabic Female Front Office Receptionist:Are you a warm, engaging, and highly organized individual with a passion for delivering exceptional guest experiences? Our luxurious 5-star resort is seeking a talented and charming Arabic Female Front Office Receptionist to join our esteemed team.As the first point of contact for our discerning guests, you will play a pivotal role in creating a lasting positive impression. We are looking for someone with an impeccable eye for detail, a proactive approach, and a genuine desire to exceed guest expectations.Key Requirements:<ul><li>Native Arabic speaker with excellent proficiency in English (both written and spoken).</li><li>Proven experience as a Front Office Receptionist in a 4 or 5-star hotel or resort environment.</li><li>Demonstrable knowledge and hands-on experience with Opera PMS software is essential.</li><li>Exceptional communication and interpersonal skills, with the ability to connect genuinely with guests from diverse backgrounds.</li><li>A gracious, professional, and friendly demeanor at all times.</li><li>Strong organizational skills and the ability to multitask effectively in a fast-paced environment.</li><li>Proficiency in handling guest inquiries, reservations, check-ins, and check-outs efficiently and accurately.</li><li>A problem-solving attitude with the ability to anticipate guest needs and resolve issues promptly and courteously.</li><li>Immaculate personal presentation.</li><li>Flexibility to work various shifts, including evenings, weekends, and holidays.</li></ul>If you are a dedicated professional who thrives in a luxurious environment and is committed to providing unparalleled hospitality, we invite you to apply. Join us and be a part of a team that creates unforgettable memories for our guests.Job Type: Full-time <div id='job-id'>Job Id: +5iCKDa2HUtS20SUHi3EULUHbdF9fnQ+ddD3K03aVy/iRkrHlXfKlPNsfaUXT/48sxG0S+xB3TaKV6TbZycf9KdznT/4jotNAwFpYqjxeAGsNQSZcVtwRcVFjIIALWEZUSqla12+F/6WVnmeng==</div>

Arabic Female Front Office Receptionist

Hilton

<div>Guest Service Agent (Female)
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div> <div id='job-id'>Job Id: oI4LYDqlyNfvtoFUSmWyd3+9mn9MwGqlnFKpd9FljlfiZooGrasVnP07/8/DF8xyeVyYuPLOiDVII0yqWZd8B/uJzIY/9UgWU5CSsoKFu+jaxuZ2Qr00iUipfGV/HSx6Bw==</div>

Guest Service Agent (Female)

LMKR

<div>
 
 
 Job Summary:
 
 
 
 We are looking for a courteous and customer-focused Front Desk &amp; Guest Relations Officer with 3-4 years of experience in a similar role. The successful candidate will be responsible for delivering outstanding service, handling inquiries, and ensuring a seamless and positive experience for all guests and visitors. Strong interpersonal skills, a polished professional appearance, and the ability to effectively manage front desk operations and guest relations are essential for this position.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Welcome and greet guests and visitors with a warm and professional demeanor.
 </li>
 <li>
 Maintain a neat and organized front desk area.
 </li>
 <li>
 Answer phone calls and direct inquiries to the appropriate departments or personnel.
 </li>
 <li>
 Process guest requests for wake-up calls, additional amenities, and transportation services.
 </li>
 <li>
 Maintain a log of guest interactions and provide feedback to management for service improvement.
 </li>
 <li>
 Collaborate with housekeeping and maintenance staff ensuring smooth operations.
 </li>
 <li>
 Receiving incoming mail and promptly distributing it to the relevant receiver.
 </li>
 <li>
 Maintaining an accurate and up-to-date record of both incoming and outgoing emails
 </li>
 <li>
 Handling the scheduling and booking of meetings.
 </li>
 <li>
 Provide comprehensive administrative support for any activities related to the overall administration of the office.
 </li>
 </ul>
 
 
 
 
 
 Required Skill
 
 
 <ul>
 <li>
 Exceptional interpersonal and communication skills.
 </li>
 <li>
 Strong interpersonal skills and the ability to work with diverse teams and senior management.
 </li>
 <li>
 Proficiency in using front desk software and office equipment.
 </li>
 <li>
 Customer-focused with a strong commitment to providing outstanding service.
 </li>
 <li>
 Strong problem-solving and decision-making abilities.
 </li>
 <li>
 Well-groomed and professional appearance.
 </li>
 <li>
 Ability to remain calm and courteous in high-pressure situations.
 </li>
 <li>
 Excellent multitasking and time management skills.
 </li>
 <li>
 Adaptability and flexibility to handle a variety of tasks
 </li>
 <li>
 Strong attention to detail and accuracy.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum: 3-4 years
 </li>
 <li>
 Preferred: Prior experience in a guest relations/front desk operations or administrative role is preferred
 </li>
 </ul>
 
 
 
 
 
 Education/Qualification:
 
 
 <ul>
 <li>
 Minimum: Bachelors
 </li>
 <li>
 Preferred: Masters
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 
 <ul>
 <li>
 Gulberg 3 Lahore
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: 20XB1ThhY6f6+hhYNOPIw9U+WwItQZsFzhuf5UUWOpQyByViNAt7KQ1jgkjR6Je7Yw+43AF5iBNe5N0+dp4BYHM=</div>

Receptionist

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