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hr lead reporting analyst – talent acquisition

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>HR Lead Reporting Analyst &ndash; Talent Acquisition
</div></div><div><div>Ref #
</div><div>223885
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 20-Jul-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the Role</b></p>
<p><b><i>A New Chapter in Doha</i></b></p>
<p>This role is based in the dynamic and fast-growing city of Doha, where innovation meets tradition. Relocating here means more than just a career move&mdash;it&rsquo;s a lifestyle journey. With its world-class infrastructure, vibrant international community, and rich cultural heritage, Doha offers a unique blend of professional opportunity and personal enrichment. Whether you're drawn to the skyline, the sunshine, or the chance to be part of a global hub, Doha is the perfect place to grow your career and experience something extraordinary.</p>
 <p>We&rsquo;re looking for a data-driven, detail-oriented, and strategic thinker to join our Talent Acquisition team as a Lead Reporting Analyst. In this role, you&rsquo;ll transform recruitment data into actionable insights that shape hiring strategies, improve efficiency, and elevate the quality of hire across the organization. If you&rsquo;re passionate about analytics, thrive in a fast-paced environment, and want to make a real impact&mdash;this is your opportunity.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Build and maintain a comprehensive reporting catalogue that supports Talent Acquisition decision-making and operational excellence.</li>
<li>Collaborate with TA stakeholders to gather and document reporting needs, ensuring clarity and alignment with business goals.</li>
<li>Design and develop dashboards that visualize key recruitment metrics and performance indicators in a meaningful, actionable way.</li>
<li>Analyze recruitment data to uncover trends, identify opportunities, and provide insights that influence strategic decisions.</li>
<li>Continuously improve reporting processes by identifying inefficiencies and implementing smarter, faster solutions.</li>
<li>Evaluate existing reporting platforms and lead the transition to more effective tools where needed in collaboration with cross-functional teams (IT, HRBI)</li>
<li>Ensure data accuracy and integrity through rigorous validation and quality control practices.</li>
<li>Translate complex reporting requirements into feasible solutions within existing TA systems.</li>
<li>Drive business transformation by leading data-driven change initiatives that improve efficiency and reduce costs.</li>
<li>Coordinate testing and rollout of new reporting features.</li>
<li>Integrate data from multiple sources to create unified, reliable reports that reflect the full recruitment picture.</li>
<li>Provide training and support to end-users, empowering them to make the most of reporting tools and insights.</li>
<li>Coordinate and mentor team members within the TA Systems team to actively contribute to reporting initiatives, ensuring knowledge sharing, skill development, and consistent delivery of high-quality analytics.</li>
</ul><p></p><p><b>Be part of an extraordinary story</b></p>
<p>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p>
<p>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p>
<p>Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>What You&rsquo;ll Bring</b></p>
<ul><li>Proven experience in Data Analysis and Business Intelligence</li>
<li>Strong proficiency in Power BI and Tableau</li>
<li>Ability to independently manage data analytics projects</li>
<li>Advanced planning, analytical, and problem-solving skills</li>
<li>Solid understanding of HR functions</li>
<li>Advanced Microsoft Office skills (Excel, Word, PowerPoint, Outlook)</li>
<li>Excellent English communication skills (written and spoken)</li>
<li>Strong leadership and mentoring skills with the ability to foster team collaboration</li>
<li>Deep understanding of Talent Acquisition data and metrics</li>
<li>Preferred Familiarity with ATS, HRIS, and CRM platforms (e.g., Taleo, ORC, Workday, SuccessFactors, Greenhouse, iCIMS)</li><br>
</ul><p>We are passionate about data, storytelling, and finding those who pay attention to the finer details in job ads. Here's a little challenge for you:</p>
<p>Imagine the recruitment department has 400 team members. The average time spent on recruitment-related activities at team level is 148 hours per month. However, 10% of the team is handling operations, and they do not spend any time on recruitment activities. How many hours in total can we expect will be spent on recruitment activities across the department annually?</p>
<p>Include this statement in the footer of your CV: &ldquo;The answer to the puzzle is ___&rdquo;. If you solve it correctly and have read this far, you're already ahead!</p><p><br>
<br>
</p><p><b>About Qatar Airways Group</b></p>
<p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p>
<p>So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=223885</div></div></div></div></div></div></div></div><br /> <div id='job-id'>Job Id: CssPz6jxfRvc4HtrASgBDuz6N5oWC/SJoR4T6SY7a7txnlCQCo88a3q+RytW+jG6nTvaVYQRZEh1QN37sUi4K67BlZ+nGPVxkRct0n1WFo7RoMQFkv3gJLCTfafBPNj2kt+mP5J5EDNGGEvqgyy0n5EDOWMWLLWRa4MhcqmqU+A=</div>

HR Lead Reporting Analyst – Talent Acquisition

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 <strong>
  A New Chapter in Doha
  <br/>
  <br/>
 </strong>
 This role is based in the dynamic and fast-growing city of Doha, where innovation meets tradition. Relocating here means more than just a career move&mdash;it&rsquo;s a lifestyle journey. With its world-class infrastructure, vibrant international community, and rich cultural heritage, Doha offers a unique blend of professional opportunity and personal enrichment. Whether you're drawn to the skyline, the sunshine, or the chance to be part of a global hub, Doha is the perfect place to grow your career and experience something extraordinary.
 <br/>
 <br/>
 We&rsquo;re looking for a data-driven, detail-oriented, and strategic thinker to join our Talent Acquisition team as a Lead Reporting Analyst. In this role, you&rsquo;ll transform recruitment data into actionable insights that shape hiring strategies, improve efficiency, and elevate the quality of hire across the organization. If you&rsquo;re passionate about analytics, thrive in a fast-paced environment, and want to make a real impact&mdash;this is your opportunity.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build and maintain a comprehensive reporting catalogue that supports Talent Acquisition decision-making and operational excellence.
  </li>
  <li>
   Collaborate with TA stakeholders to gather and document reporting needs, ensuring clarity and alignment with business goals.
  </li>
  <li>
   Design and develop dashboards that visualize key recruitment metrics and performance indicators in a meaningful, actionable way.
  </li>
  <li>
   Analyze recruitment data to uncover trends, identify opportunities, and provide insights that influence strategic decisions.
  </li>
  <li>
   Continuously improve reporting processes by identifying inefficiencies and implementing smarter, faster solutions.
  </li>
  <li>
   Evaluate existing reporting platforms and lead the transition to more effective tools where needed in collaboration with cross-functional teams (IT, HRBI)
  </li>
  <li>
   Ensure data accuracy and integrity through rigorous validation and quality control practices.
  </li>
  <li>
   Translate complex reporting requirements into feasible solutions within existing TA systems.
  </li>
  <li>
   Drive business transformation by leading data-driven change initiatives that improve efficiency and reduce costs.
  </li>
  <li>
   Coordinate testing and rollout of new reporting features.
  </li>
  <li>
   Integrate data from multiple sources to create unified, reliable reports that reflect the full recruitment picture.
  </li>
  <li>
   Provide training and support to end-users, empowering them to make the most of reporting tools and insights.
  </li>
  <li>
   Coordinate and mentor team members within the TA Systems team to actively contribute to reporting initiatives, ensuring knowledge sharing, skill development, and consistent delivery of high-quality analytics.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Be part of an extraordinary story
  <br/>
  <br/>
 </strong>
 Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
 <br/>
 <br/>
 Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.
 <br/>
 <br/>
 Together, everything is possible.
 <br/>
 <br/>
 <strong>
  Job Posting
  <br/>
  <br/>
 </strong>
 Jul 6, 2025, 10:10:35 AM
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in Data Analysis and Business Intelligence
  </li>
  <li>
   Strong proficiency in Power BI and Tableau
  </li>
  <li>
   Ability to independently manage data analytics projects
  </li>
  <li>
   Advanced planning, analytical, and problem-solving skills
  </li>
  <li>
   Solid understanding of HR functions
  </li>
  <li>
   Advanced Microsoft Office skills (Excel, Word, PowerPoint, Outlook)
  </li>
  <li>
   Excellent English communication skills (written and spoken)
  </li>
  <li>
   Strong leadership and mentoring skills with the ability to foster team collaboration
  </li>
  <li>
   Deep understanding of Talent Acquisition data and metrics
  </li>
  <li>
   Preferred Familiarity with ATS, HRIS, and CRM platforms (e.g., Taleo, ORC, Workday, SuccessFactors, Greenhouse, iCIMS)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About
  <br/>
  <br/>
 </strong>
 We are passionate about data, storytelling, and finding those who pay attention to the finer details in job ads. Here's a little challenge for you:
 <br/>
 <br/>
 Imagine the recruitment department has 400 team members. The average time spent on recruitment-related activities at team level is 148 hours per month. However, 10% of the team is handling operations, and they do not spend any time on recruitment activities. How many hours in total can we expect will be spent on recruitment activities across the department annually?
 <br/>
 <br/>
 Include this statement in the footer of your CV: &ldquo;The answer to the puzzle is ___&rdquo;. If you solve it correctly and have read this far, you're already ahead!
 <br/>
 <br/>
 <strong>
  About Qatar Airways Group
  <br/>
  <br/>
 </strong>
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 <br/>
 <br/>
 So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
</div>
<br /> <div id='job-id'>Job Id: 0IGQUIAQR/Pu4+ocRg6lr/BDgyMYS9GNvmew4rhnpp0/gpQ+2wHydT9Wpx+bEqs+0d/JSYO2GHp1yBBaYlGiPJnqiEKjjf2EId9rOlHA14R8d6xMuxtkUs4ORYjkJDUGMoaZaY0esKdiEtEHQO9bkdI=</div>

<div><div><div><div><div><div><div><div>Job title
</div><div>HR Lead Systems Support &ndash; Talent Acquisition
</div></div><div><div>Ref #
</div><div>223884
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 20-Jul-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the Role</b></p>
<p><b>A New Chapter in Doha</b></p>
<p>This role is based in the vibrant and fast-growing city of Doha, where innovation meets tradition. Relocating here means more than just a career move&mdash;it&rsquo;s a lifestyle journey. With its world-class infrastructure, diverse international community, and rich cultural heritage, Doha offers a unique blend of professional opportunity and personal enrichment. Whether you're drawn to the skyline, the sunshine, or the chance to be part of a global hub, Doha is the perfect place to grow your career and experience something extraordinary.</p>
<p>We&rsquo;re looking for a tech savvy, solution-oriented professional to join our Talent Acquisition team as a Systems Support Lead. In this role, you&rsquo;ll be the go-to expert for ensuring the smooth BAU operations of our recruitment platforms&mdash;from troubleshooting and system configuration to user support and vendor coordination. If you thrive at the intersection of technology and talent, and enjoy solving complex system challenges that directly impact hiring success, this is your opportunity to lead from the front.</p><br>
<p>
<br>
<b>Key Responsibilities</b></p>
<ul><li>Coordinate the support of TA platform-related queries from recruiters, candidates, and internal stakeholders.</li>
<li>Monitor and manage the ticketing system to ensure timely resolution of issues and adherence to SLAs.</li>
<li>Troubleshoot and resolve technical issues across ATS, CRM, and career site platforms to maintain smooth recruitment operations.</li>
<li>Conduct root cause analysis and escalate complex system problems to IT or external vendors.</li>
<li>Perform system configurations, updates, and user access management to optimize platform performance.</li>
<li>Collaborate with TA, HR, and IT teams to test and implement system enhancements.</li>
<li>Develop and maintain user guides, FAQs, and process documentation to support self-service and knowledge sharing.</li>
<li>Train and coach recruiters and HR teams on system best practices and troubleshooting techniques.</li>
<li>Monitor system performance and usage patterns to identify opportunities for optimization.</li>
<li>Ensure data integrity and compliance across all recruitment systems.</li>
<li>Manage system permissions and enforce data protection policies to safeguard sensitive information.</li>
</ul><p></p><p><b>Be part of an extraordinary story</b></p>
<p>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p>
<p>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p>
<p>Together, everything is possible</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>What You&rsquo;ll Bring</b></p>
<p><b>Essential:</b></p>
<ul><li>Proven experience in HR system support, TA operations, or HRIS administration</li>
<li>Strong knowledge of ATS, HRIS, and CRM platforms (e.g., Taleo, ORC, Workday, SuccessFactors, Greenhouse, iCIMS)</li>
<li>Hands-on experience with system configurations, user management, and troubleshooting</li>
<li>Familiarity with data security, compliance, and audit requirements</li>
<li>Excellent communication and training skills for supporting end users</li>
<li>Strong planning, analytical, and problem-solving capabilities</li>
<li>Solid understanding of HR functions</li>
<li>Advanced Microsoft Office skills (Excel, Word, PowerPoint, Outlook)</li>
<li>Excellent English communication (written and spoken)</li>
<li>Strong leadership and mentoring skills with the ability to foster team collaboration</li>
<li>Preferred knowledge of API integrations, automation tools, or basic SQL</li>
<li>Preferred experience in reporting and visualization tools (e.g., Power BI, Tableau, SQL, Excel)</li>
</ul><p></p><p><b>About Qatar Airways Group</b></p>
<p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p>
<p>So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=223884</div></div></div></div></div></div></div></div><br /> <div id='job-id'>Job Id: CIYIijkL1PEH18XouCAyDZKT/tGRFrdBPvWBlfNMi4ior1DH4dPjRIREdVBRYNj1JkD1lQbgMqPHXz7IuCzQDC5+bcxpQKnUDMTuXVj8affRL86v+ADPQqQbew6uLUUUjuHBgia+BPj5tckBil5F9LMaRgk+ODN9pf78LHmN</div>

HR Lead Systems Support – Talent Acquisition

Confidential

<p>We are seeking a dynamic and experienced <strong>Talent Acquisition Specialist</strong> to join our regional HR team, responsible for sourcing, attracting, and hiring top talent across <strong>UAE, Qatar, and Oman</strong>. The ideal candidate will have a strong understanding of regional labor laws, market trends, and sourcing strategies tailored to each country. This role requires a proactive, hands-on recruiter with excellent communication and stakeholder management skills.</p><p>&nbsp;</p><ul><li>Manage end-to-end recruitment for roles across <strong>UAE, Qatar, and Oman</strong>, ensuring alignment with local laws and company policies.</li><li>Collaborate with hiring managers to understand workforce needs and create accurate job descriptions.</li><li>Develop and execute strategic sourcing plans to attract qualified candidates using job boards, social media, recruitment agencies, and networking.</li><li>Conduct initial screening, assessments, and interviews to shortlist top candidates.</li><li>Coordinate interview scheduling, feedback collection, and offer management.</li><li>Maintain accurate and up-to-date records in the ATS (Applicant Tracking System).</li><li>Monitor and analyze recruitment metrics to enhance efficiency and time-to-hire.</li><li>Build and maintain strong talent pipelines for critical and hard-to-fill roles.</li><li>Represent the company at job fairs, recruitment events, and university engagements.</li><li>Ensure a positive candidate experience throughout the hiring process.</li><li>Stay updated on employment regulations, market trends, and salary benchmarks across the three countries.</li></ul><p>&nbsp;</p><h2>Skills</h2><ul><li>Bachelor’s degree in Human Resources, Business Administration, or a related field.</li><li>4+ years of experience in recruitment or talent acquisition, preferably with GCC exposure.</li><li>Proven experience in hiring for <strong>UAE, Qatar, and Oman</strong> markets.</li><li>Strong knowledge of recruitment tools, platforms, and sourcing strategies.</li><li>Familiarity with labor laws and visa processes in the respective countries.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to manage multiple priorities and work in a fast-paced environment.</li><li>Proficiency in English (Arabic is a plus).</li><li>Willingness to travel within the GCC region as required.</li></ul>

Talent Acquisition Specialist

London Education Centre - QATAR

<p><b>About Us:</b><br/>London Education Centre (LEC) is a fast-growing, premium one-to-one tutoring provider with branches in Qatar and Saudi Arabia, and a newly launched company in the UAE. Our students come from top international schools, and we offer high-quality academic coaching with a personalized touch. As we expand across GCC countries, we're looking for an enthusiastic and energetic <b>People &amp; Culture Executive</b> who can help us build strong teams and an inspiring work culture.</p><p>Why This Role Matters</p><p>We&rsquo;re not just hiring employees &mdash; we&rsquo;re building a movement in education. We need someone who can <b>identify the right talent</b>, <b>evaluate performance</b>, and <b>create a workplace culture where people love to belong and give their best</b>.</p><p>Key Responsibilities</p><p><b>1. Talent Acquisition (with AI support):</b></p><ul><li>Use our AI hiring tool to manage applications</li><li>Personally conduct interviews and assess candidates beyond the CV</li><li>Recommend the <i>right person for the right role</i> to senior leadership</li><li>Ensure smooth onboarding and welcoming experience</li></ul><p><b>2. Performance &amp; Development:</b></p><ul><li>Set up and monitor performance tracking systems</li><li>Evaluate team performance, support coaching plans</li><li>Drive performance improvement and professional growth</li><li>Help implement KPIs and reward systems</li></ul><p><b>3. Culture &amp; Engagement:</b></p><ul><li>Build a positive, productive, and people-first culture</li><li>Address staff concerns with empathy and fairness</li><li>Organize team activities, bonding sessions, and cultural events</li><li>Ensure company values are reflected in everyday actions</li></ul><p><b>4. Communication &amp; Compliance:</b></p><ul><li>Act as a communication bridge between management and team</li><li>Support smooth internal communication across teams and branches</li><li>Maintain HR documentation and compliance with Qatar labor law</li><li>Handle people-related issues with maturity and confidentiality</li></ul><p>What We&rsquo;re Looking For</p><ul><li>2&ndash;4 years of experience in HR or People &amp; Culture roles (education sector preferred)</li><li>Excellent English communication &ndash; both written and spoken</li><li>Strong interviewing skills and understanding of people behaviour</li><li>Highly energetic, enthusiastic, and organized</li><li>Passion for education, mentoring, and team development</li><li>Familiar with performance reviews and modern HR tools</li></ul><p>Why Join Us?</p><ul><li>Be part of a <b>premium and fast-growing education brand</b></li><li>Opportunities to grow with our new branches in <b>Saudi Arabia and UAE</b></li><li>Work directly with visionary leadership</li><li>Make a real difference in the lives of teachers, students, and families</li><li>Supportive and creative work culture</li><li>Competitive salary and room for growth</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR6,000.00 - QAR8,000.00 per month</p><p>Application Question(s):</p><ul><li>You notice a growing disconnect between the admin team and the academic team. Miscommunication is causing delays and affecting the work culture. What steps will you take to build better communication and collaboration between them?</li><li>One of our tutors is receiving low feedback scores from parents for the last two months. The tutor feels they are doing everything correctly and refuses to accept the issue. How would you handle this situation?</li><li>We plan to hire a UK-qualified math tutor for our new Riyadh branch. Our AI tool has shortlisted five profiles. Describe the exact steps you would take&mdash;from reviewing AI data to your final interview recommendation&mdash;to be sure we place the right person in the right seat.</li></ul><br /> <div id='job-id'>Job Id: o7n85hroWZ0EbMXIts8TY9Q6hKMGc4S9S/uyL17gNfnnzvATkAPcfuw09Xj4y+GfPItd//I/6l4SA565cl8VR9tKj2tpXGnx//7pXAMdMdiorPMDofvan1Y8rmDclA==</div>

People & Culture Executive

Snoonu

<div>
 <strong>
  A Little Bit About Us
  <br/>
  <br/>
 </strong>
 At Snoonu, we believe that technology has the power to make anything possible.
 <br/>
 <br/>
 Our Vision is to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 <br/>
 <br/>
 Our Mission is to radically transform how people live by leveraging technology to connect them with endless possibilities.
 <br/>
 <br/>
 <strong>
  Values We Live By
  <br/>
  <br/>
 </strong>
 Be Customer Obsessed:
 <br/>
 <br/>
 Focus on the customer and all else will follow.
 <br/>
 <br/>
 Act with Integrity: We are honest, ethical, and trustworthy in everything we do.
 <br/>
 <br/>
 <strong>
  Be Curious And Creative
  <br/>
  <br/>
 </strong>
 We constantly innovate and create solutions to bring a lasting positive impact.
 <br/>
 <br/>
 <strong>
  Lead By Example And Take Ownership
  <br/>
  <br/>
 </strong>
 Be the change you want to see and take ownership.
 <br/>
 <br/>
 Work Smart and Deliver Results: You can do more by doing less, better, and faster.
 <br/>
 <br/>
 <strong>
  It's All About People
  <br/>
  <br/>
 </strong>
 Be a team player; together, we are stronger.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We&rsquo;re seeking a Customer Experience Analyst who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.
 <br/>
 <br/>
 You&rsquo;ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact &mdash; we&rsquo;d love to hear from you.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 Root Cause &amp; Issue Analytics
 <br/>
 <br/>
 <ul>
  <li>
   Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys.
  </li>
  <li>
   Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data.
  </li>
  <li>
   Develop frameworks to categorize and quantify the impact of systemic CX issues.
   <br/>
   <br/>
  </li>
 </ul>
 Retention &amp; Churn Analysis
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 <br/>
 <ul>
  <li>
   Analyze customer lifecycle data to understand key drop-off points and churn predictors.
  </li>
  <li>
   Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior.
  </li>
  <li>
   Identify cohorts at risk and provide insights for lifecycle interventions.
   <br/>
   <br/>
  </li>
 </ul>
 Behavioral Segmentation &amp; Journey Mapping
 <br/>
 <br/>
 <ul>
  <li>
   Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement.
  </li>
  <li>
   Design and run analyses to evaluate the impact of experiments and personalization efforts.
  </li>
  <li>
   Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.
   <br/>
   <br/>
  </li>
 </ul>
 Insight Delivery &amp; Stakeholder Influence
 <br/>
 <br/>
 <ul>
  <li>
   Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams.
  </li>
  <li>
   Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements.
  </li>
  <li>
   Support the continuous improvement of CX KPIs and feedback loops.
   <br/>
   <br/>
  </li>
 </ul>
 We&rsquo;re Excited About You Because You Have&hellip;
 <br/>
 <br/>
 <ul>
  <li>
   3&ndash;5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries.
  </li>
  <li>
   Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness).
  </li>
  <li>
   Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags).
  </li>
  <li>
   Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI).
  </li>
  <li>
   Ability to manipulate and analyze large datasets to find actionable insights.
  </li>
  <li>
   Strong problem-solving skills and a hypothesis-driven approach to analysis.
  </li>
  <li>
   Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders.
  </li>
  <li>
   A growth mindset and curiosity about customer behavior.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks.
  </li>
  <li>
   Background in experimentation (A/B testing, test vs. control).
  </li>
  <li>
   Familiarity with customer segmentation, recommender systems, or churn modeling.
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: KxB/aj1JpgA58cGcjF5Jcm0Srgg40J56U6ktsboLMuEHi1uzKF02B5oz2BWNCJVyxY2RHhYCbKBprNOU3l7naCTz6BRyJ8nfWGrwNkJGWU2zxSc=</div>

Customer Experience Analyst

Prime Z Facility Management & Services

<ul><li>Manage the full recruitment cycle: sourcing, screening, interviewing, and hiring.</li><li>Collaborate with department heads to identify staffing needs and develop job descriptions.</li><li>Post job ads on portals and social media, and coordinate with recruitment agencies.</li><li>Conduct initial interviews and coordinate shortlists for hiring managers.</li><li>Organize onboarding processes including orientation, document collection, and initial setup.</li><li>Maintain a talent pipeline and recruitment tracking system.</li><li>Administer benefits such as health insurance, annual tickets, housing and transportation allowances, and leave entitlements.</li><li>Accurately calculate <b>end-of-service benefits</b>, gratuity, and final settlements per Qatar Labor Law.</li><li>Conduct salary benchmarking and support performance-based rewards and bonus cycles.</li><li>Ensure compliance with compensation policies and assist with payroll audits and reporting.</li><li>Employment visa processing, renewals, and cancellations.</li><li>New hire QID issuance, medical testing, fingerprinting, and smart card setup.</li><li>Online submissions and applications via <b>MOI, ADLSA, Hukoomi, Qatar Visa Center (QVC)</b>.</li><li>Ensure timely renewals of company licenses, CR, establishment cards, and health insurance policies.</li><li>Stay updated on Qatar labor and immigration law changes and ensure ongoing compliance.</li><li>Maintain detailed records of all government transactions and submit periodic compliance reports.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s Degree in HR, Business Administration, or a related field.</li><li>Minimum <b>3&ndash;5 years of experience</b> in HR functions including recruitment, payroll, and government relations in Qatar.</li><li>Strong knowledge of <b>Qatar Labour Law</b>, end-of-service calculations, and WPS.</li><li>Hands-on experience with <b>HR software</b> and Microsoft Excel.</li><li>Fluent in <b>English and Arabic</b> (verbal and written).</li><li>Valid <b>Qatar Driving License</b> is required.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR3,500.00 - QAR4,000.00 per month</p><p>License/Certification:</p><ul><li>Qatari Driving License (Required)</li></ul><br /> <div id='job-id'>Job Id: ztKA7kwQrZUmSdHSHKkbsdWifGOkpoR1MMy/ET2WQAolA+ZdEi//QT+GpornJ0GHHPJzv40IgwaR51919EfdJu1+kTv/EmWpfD3Wtf0sgV3328k=</div>

HR OFFICER/PRO

Explore 399+ Hr lead reporting analyst – talent acquisition in qatar this August. Find roles across top companies and apply now to boost your career.

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