occ specialist

<div><div>OCC Specialist</div> 
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who moves mountains even across oceans? You do. DHL Global Forwarding has an opening for a OCC Specialist in Bahrain.
Join us in connecting people and improving lives! 
In this OCC Specialist position
<ul><li>Execute plans and processes to implement the OFR pricing strategy</li>
<li>Respond to pricing enquiries in an efficient and competitive manner</li>
<li>Ensure the timely monitoring and accurate updating of local tariffs</li>
<li>Ensure RFQ development, particularly for high priority RFQs provide detailed guidance and for critical RFQs conduct launch calls</li>
<li>Deliver day-to-day shipment documentation for freight forwarding, assist in development of tenders and ensure on-time submission on relevant documents</li>
<li>Develop and maintain databases with specific information to enable quick responses to specific network queries</li>
<li>Build and secure business relationships with customers and airlines</li>
<li>Prepare carrier performance reports and reviews</li>
<li>Identify opportunities to enhance services and processes to secure cost-effective and competitive prices and negotiate competitive rates with airline suppliers while meeting desired service specifications and transit time targets</li>
<li>Understand recent developments of new solutions, services, lane and traffic development</li>
<li>Provide support on issues and problems from less experienced/new team members, provide direction and guidance as needed</li>
<li>Study and resolve issues in day-to-day delivery and implement practices for OFR pricing focusing on increasing effectiveness and efficiency</li></ul> 
Now, here is what we need from you! 
<div><div><div><div>Education Level 
</div></div> 
<div><div>Bachelor&rsquo;s Degree or equivalent experience/qualification</div> 
</div> 
 
<div></div><div><div>Experience Level 
 </div></div> 
<div><div>more than 4 years</div> 
</div> 
</div></div>We offer:
<ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li>
<li>Possible further career development</li>
<li>Competitive salary</li>
</ul>Why join DHL Global Forwarding? 
We are part of DHL Group, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html 
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area. 
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: 
<ul><li>The largest global network with more than ~30,000 passionate employees</li>
<li>The most efficient processes and fastest response times</li>
<li>The best solutions and best customer service</li></ul> 
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered. 
Our Purpose: Connecting People, improving lives. 
Our Values: Respect &amp; Results 
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility 
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 
 
#LI-MEA</div> <div id='job-id'>Job Id: uadfHoDwGsQig2ZC4cVIR9kb75DM0oqhhdLyxdj2j6WIjXFatwTzJ9fzZKi9zFSYSrVMnerb8Qvnvy1pp18mFK6Y/4UtMVUtSnJVC3AcE3TH944FlzonZkc7C8C6xKoOlaLw3Lywc8/5L740jMwPLZ4MD0Q4gcvlgeRoOim2h8v/gedk1oO8lsDxGtmHRtZ3LR2ZCWZDbEFd+rYotwLJYWKDVDM8izthsobxQDBSoEDqtWKYExL3OdY=</div>

OCC Specialist

DHL Global Forwarding

<div>
 Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
 
 
 
 Who moves mountains even across oceans? You do.
 
 
 DHL Global Forwarding
 
 has an opening for a
 
 OCC Specialist
 
 in
 
 Bahrain.
 
 
 
 Join us in connecting people and improving lives!
 
 
 
 In this OCC Specialist position
 
 
 
 
 <ul>
 <li>
 Execute plans and processes to implement the OFR pricing strategy
 </li>
 <li>
 Respond to pricing enquiries in an efficient and competitive manner
 </li>
 <li>
 Ensure the timely monitoring and accurate updating of local tariffs
 </li>
 <li>
 Ensure RFQ development, particularly for high priority RFQs provide detailed guidance and for critical RFQs conduct launch calls
 </li>
 <li>
 Deliver day-to-day shipment documentation for freight forwarding, assist in development of tenders and ensure on-time submission on relevant documents
 </li>
 <li>
 Develop and maintain databases with specific information to enable quick responses to specific network queries
 </li>
 <li>
 Build and secure business relationships with customers and airlines
 </li>
 <li>
 Prepare carrier performance reports and reviews
 </li>
 <li>
 Identify opportunities to enhance services and processes to secure cost-effective and competitive prices and negotiate competitive rates with airline suppliers while meeting desired service specifications and transit time targets
 </li>
 <li>
 Understand recent developments of new solutions, services, lane and traffic development
 </li>
 <li>
 Provide support on issues and problems from less experienced/new team members, provide direction and guidance as needed
 </li>
 <li>
 Study and resolve issues in day-to-day delivery and implement practices for OFR pricing focusing on increasing effectiveness and efficiency
 
 
 
 </li>
 </ul>
 
 Now, here is what we need from you!
 
 
 
 
 Education Level
 
 
 
 Bachelor&rsquo;s Degree or equivalent experience/qualification
 
 
 
 Experience Level
 
 
 
 more than 4 years
 
 
 
 We offer:
 
 
 
 
 <ul>
 <li>
 Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
 </li>
 <li>
 Possible further career development
 </li>
 <li>
 Competitive salary
 
 
 
 </li>
 </ul>
 
 Why join DHL Global Forwarding?
 
 
 
 We are part of DHL Group, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
 
 
 Our
 
 TOP EMPLOYER prestigious certification
 
 attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.
 
 
 We aspire to become the undisputed leader in our industry,
 
 when people think of forwarding; we want them to think DGF
 
 because we have:
 
 
 
 <ul>
 <li>
 The largest global network with more than :30,000 passionate employees
 </li>
 <li>
 The most efficient processes and fastest response times
 </li>
 <li>
 The best solutions and best customer service
 
 
 
 </li>
 </ul>
 
 Our Vision:
 
 The Logistics Company for the World.
 
 
 
 Our Mission:
 
 Excellence. Simply Delivered.
 
 
 
 Our Purpose:
 
 Connecting People, improving lives.
 
 
 
 Our Values:
 
 Respect &amp; Results
 
 
 
 Our Goals:
 
 Employer, Provider, and Investment of Choice, Living Responsibility
 
 
 
 DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
 
</div>
 <div id='job-id'>Job Id: mYE2dQ/3CrXcIo70TWSzQBzRhy8CKkqbyf84a3Zq64HrKXbuKD0wFqvLIKXNXd6kM9Dxnm0B24LLoepjmvu2F9ii0EGBtuATou6/9dKgwAGEXZBysHwbj4Zdbca9K2F4Huo9UQTEGDWzuD8mwsh+QjE0olXx5OeIbpLFppHavjYu773Z9qbTtrz/RODbSINls1DbRm4GmSOpN/wBwV3NUJHzyzzLnPV+ePcjL2206DBU</div>

GTT Communications

<div>Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. 
 
<ul><li>Carrier Relationship Technician</li></ul> 
Role Summary: 
 
Carrier Relationship Technician is the position that interacts with our external providers when comes to Incident, Request and Problem Management. Driving cases toward resolution and performing escalations. Maintaining the escalation contacts into the supplier database. 
 
Job Scope/Supervision: 
 
Service Desk, Enterprise Operations Centre, Network Operations Centre, Carrier Management, Service Delivery. 
Reports to Senior Manager, Supplier Management 
 
Duties and Responsibilities: 
 
<ul><li>Liaise with GTT's local tail suppliers (OLO) and build strong relationships.</li></ul> 
<ul><li>Raise tickets with suppliers (OLO) and ensure regular updates and feedback via the telephone, email web portal and internal ticket.</li></ul> 
<ul><li>Manage OLO-related customer faults and ensure they are resolved within SLAs.</li></ul> 
<ul><li>Perform and interpret results of basic technical operations (ping tests, loops, etc) to confirm OLO and service status.</li></ul> 
<ul><li>Ensure appropriate processes are followed and associated documentation updated.</li></ul> 
<ul><li>Clearly communicate incident progress to customers throughout life cycle until final resolution.</li></ul> 
<ul><li>Work with internal operations and regional support organizations in order to resolve customer issues speedily.</li></ul> 
<ul><li>Escalate effectively and according to documented processes both internally and externally to ensure prompt resolution of incidents.</li></ul> 
<ul><li>Provide documentation and reports to customers and senior management on incident progress and resolution.</li></ul> 
documentation are regularly reviewed and updated to meet the highest standards 
 
<ul><li>Audit Supplier (OLO) contact and escalation details regularly and ensure that all pertinent systems are updated promptly.</li></ul> 
<ul><li>Report security incidents to the appropriate operations functions on detection.</li></ul> 
<ul><li>Comply to GTT Security Management controls, security policies and report security incidents to line manage</li></ul> 
<ul><li>OCC Planned Works Administrator</li></ul> 
Role Summary: 
 
The Planned Work Administrators responsibilities are to record, review and validate all Planned Work requests that may impact the GTT network and customer base which have been submitted via third party or internally. These activities are critical to planning, controlling, communicating, measuring and implementing all planned works performed by GTT or 3rd parties. 
 
Duties and Responsibilities: 
 
The OCC Planned Works Administrator will log, validate and, in some cases analyse, all Planned works submitted to the GTT Operations Change Control Team. 
 
In addition, the OCC Planned Works Administrator will work with OCC management and contribute to the following areas: 
 
<ul><li>Facilitate the approval process through the OCC Board Chairman or delegate</li></ul> 
<ul><li>Coordination of Planned Works with internal suppliers and supporting engineers</li></ul> 
<ul><li>Daily, Weekly &amp; Monthly reporting of all Planned Works submitted with status</li></ul> 
<ul><li>OCC Planned Works Coordinator</li></ul> 
Role Summary: 
 
Operations Change Control - Responsible for recording, reviewing, analysing, coordinating and authorizing planned works. 
 
Purpose of the role: 
 
The Planned Work Coordinators responsibility is to perform technical analysis on all Planned Works that impact the GTT network and customer base submitted through a third party or internally. Through analysis and interrogation of affected Elements of Planned Works, and based on severity of impact, a complete and accurate list of impacted services is to be created within company defined SLA to ensure that the integrity of the network and high availability service offering is always maintained. 
 
Duties and Responsibilities: 
 
The OCC Planned Works Coordinator will analyse and interrogate all Planned works submitted to the GTT Global Planned Works team. 
 
In addition, the OCC Planned Works Coordinator engineer will work with OCC management and contribute in the following areas: 
 
<ul><li>Analyse all Planned Works through MOP interrogation and understanding of affected network elements or systems to identify risk severity of works being carried out</li></ul> 
<ul><li>Identify all impacted services of Planned Works through available systems and tools and present within agreed SLA for notification</li></ul> 
<ul><li>Ensure the integrity of the network is always maintained through appropriate scheduling of works and collision analysis</li></ul> 
<ul><li>Facilitate the approval process through the OCC Board Chairman or delegate</li></ul> 
<ul><li>Coordination of Planned Works with internal suppliers and supporting engineers</li></ul> 
<ul><li>Daily, Weekly &amp; Monthly reporting of all Planned Works submitted with current status</li></ul> 
<ul><li>Tier 1 Engineer</li></ul> 
Role Summary: 
 
The Service Desk &amp; Tier 1 Engineer will provide first line technical support to GTT&rsquo;s customers across an international base. The successful candidate will require an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services, to undertake analysis, diagnosis and resolution/fulfilment of customer incidents/requests, which may range from straightforward to more complex technical requirements. There is also a range of administration duties within this role. 
 
Job Scope/Supervision: 
 
Interacts daily with NMC, Tier 1,5, Tier 2, Tier 3, Carrier Management. 
Reports to Manager, Service Assurance 
 
Duties and Responsibilities: 
 
<ul><li>Logging all relevant incident/service request details, allocating categorization and prioritization codes.</li></ul> 
<ul><li>Providing first-line investigation and diagnosis using approved tools, systems, and procedures.</li></ul> 
<ul><li>Resolving/fulfilling incidents/service requests that are in scope.</li></ul> 
<ul><li>Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.</li></ul> 
<ul><li>Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.</li></ul> 
<ul><li>Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.</li></ul> 
<ul><li>Managerial Escalations &ndash; escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).</li></ul> 
<ul><li>Keeping customers informed of progress.</li></ul> 
<ul><li>Owning incidents/requests from ticket creation to resolution/fulfilment/closure.</li></ul> 
<ul><li>Closing all resolved/fulfilled incidents/requests and other queries.</li></ul> 
<ul><li>Communication with customers &ndash; keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.</li></ul> 
<ul><li>Ensure the Configuration Management System (CMS) is maintained/updated.</li></ul> 
<ul><li>Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.</li></ul> 
<ul><li>Ensure communication always is clear, concise, meaningful, professional and efficient.</li></ul> 
<ul><li>Provide feedback to appropriate Line Manager on how the Service Desk and supporting functions can improve.</li></ul> 
<ul><li>Identify need for Problem Management for reoccurring Incidents/Events.</li></ul> 
<ul><li>Understanding of and familiarity with Customers&rsquo; services and solutions.</li></ul> 
<ul><li>Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).</li></ul> 
<ul><li>Actively participate as required in meetings (customer, 3rd party, internal).</li></ul> 
<ul><li>Conducting customer satisfaction call backs/surveys as agreed.</li></ul> 
<ul><li>Coach/guide Junior staff and new starters.</li></ul> 
<ul><li>Act as delegate for Senior staff.</li></ul> 
<ul><li>Act as technical escalation gate for Junior staff.</li></ul> 
<ul><li>Higher First Line Fix/Right First Time than Junior staff.</li></ul> 
<ul><li>Network Analyst</li></ul> 
Role Summary: 
 
The Network Analyst will communicate via phone, email and in system notes with the client and internal stakeholders. Working knowledge of Windows operating systems is expected, with Linux or Unix a plus. 
 
Duties and Responsibilities: 
 
Efficiently and accurately manages inbound calls from all GTT customers 
 
Provide the highest standards of Customer Service on all inbound calls 
 
Escalate, for higher level support, to Tier II and Management. 
 
Document all voice and data service issues reported on inbound calls 
 
Operate in multiple systems and databases as required. 
 
Works with internal peer teams to assist with customer trouble resolution. 
 
Proactive learning of next-level technical duties and customer services. 
 
Required Experience/Qualifications: 
 
High School Diploma/GED AND 
 
1+ or more years of relevant job experience. 
 
Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) 
 
Excellent communication skills (verbal and written) 
 
Logical problem analysis skills 
 
Use initiative and take ownership 
 
Ability to multitask, prioritize and work in a pressured and sometimes stressful environment 
 
Must be adaptable and flexible in dealing with a variety of people 
 
Achieve certification and maintain required training levels 
 
Must be a positive team player willing to contribute 
 
Ability to work on rotating shifts and/or on-call rotations 
 
Experience with network monitoring software is a plus. 
 
Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) 
 
Knowledge of core TCP/IP networking skills, routing, and switching (Juniper/Cisco) 
 
Previous experience of working in an SLA-driven operation environment (ideally ISP based) is preferred. 
 
Good understanding of IP and/or Optical networks including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANs, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec 
 
Experience of shift work 24x7x365 
 
<ul><li>Tier II Voice Engineer</li></ul> 
Role Summary: 
 
The Network Management Centre (NMC) manages and maintains GTT&rsquo;s pan-European network 24x7. As a highly intelligent and efficient break/fix organization, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience. 
 
Job Scope/Supervision: 
 
Service Desk, Tier 3 Voice (TSS), Incident and Problem Management 
 
Duties and Responsibilities: 
 
Provide proactive fault resolution support for Voice/ VoIP cases or when the Service Desk/ NOC front line team is unable to resolve a customer and/or network fault or where a fault has been escalated according to SLA requirements. 
 
<ul><li>Use network tools to monitor core network and customer services.</li></ul> 
<ul><li>Proactively initiate incident management process.</li></ul> 
<ul><li>Perform diagnostics on all Voice network and customer faults.</li></ul> 
<ul><li>Generate action plans to troubleshoot all Voice network and customer faults.</li></ul> 
<ul><li>Track the incident management of proactive and reactive issues through the Trouble Ticket system.</li></ul> 
<ul><li>Management and Technical escalation of Trouble Tickets in line with the process.</li></ul> 
<ul><li>Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network</li></ul> 
<ul><li>Liaise with customer representatives to progress fault resolution.</li></ul> 
<ul><li>Support local Field operations with maintenance activities.</li></ul> 
<ul><li>Works in the NOC on a 24x7 shift rota.</li></ul> 
<ul><li>Reporting security incidents to the appropriate operations functions on detection.</li></ul> 
<ul><li>Comply with GTT Security Management controls, and security policies and report security incidents to the line manager</li></ul> 
<ul><li>Physical Security Monitoring.</li></ul></div> <div id='job-id'>Job Id: bNBbzFIJIIBvo9S210ALVi9eA1iFpT2rv14MCXgfDKR9KTpdf/TonFYDFcRqwsLfcaPyyXqJ0QSZ41OMwczY7hJHREF24vHQNAYxXLqYWJKtIG7MgWO+ZPCaz9r5DcklrBpPqJcg63XJQK6xSsLDw0D/JCHBIMtzY8++oqRaPTE/XPumz4GkWrLPkSf+tQ==</div>

Service Desk Engineer

<div>Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. 
 
<ul><li>Carrier Relationship Technician</li></ul> 
Role Summary: 
 
Carrier Relationship Technician is the position that interacts with our external providers when comes to Incident, Request and Problem Management. Driving cases toward resolution and performing escalations. Maintaining the escalation contacts into the supplier database. 
 
Job Scope/Supervision: 
 
Service Desk, Enterprise Operations Centre, Network Operations Centre, Carrier Management, Service Delivery. 
Reports to Senior Manager, Supplier Management 
 
Duties and Responsibilities: 
 
<ul><li>Liaise with GTT's local tail suppliers (OLO) and build strong relationships.</li></ul> 
<ul><li>Raise tickets with suppliers (OLO) and ensure regular updates and feedback via the telephone, email web portal and internal ticket.</li></ul> 
<ul><li>Manage OLO-related customer faults and ensure they are resolved within SLAs.</li></ul> 
<ul><li>Perform and interpret results of basic technical operations (ping tests, loops, etc) to confirm OLO and service status.</li></ul> 
<ul><li>Ensure appropriate processes are followed and associated documentation updated.</li></ul> 
<ul><li>Clearly communicate incident progress to customers throughout life cycle until final resolution.</li></ul> 
<ul><li>Work with internal operations and regional support organizations in order to resolve customer issues speedily.</li></ul> 
<ul><li>Escalate effectively and according to documented processes both internally and externally to ensure prompt resolution of incidents.</li></ul> 
<ul><li>Provide documentation and reports to customers and senior management on incident progress and resolution.</li></ul> 
documentation are regularly reviewed and updated to meet the highest standards 
 
<ul><li>Audit Supplier (OLO) contact and escalation details regularly and ensure that all pertinent systems are updated promptly.</li></ul> 
<ul><li>Report security incidents to the appropriate operations functions on detection.</li></ul> 
<ul><li>Comply to GTT Security Management controls, security policies and report security incidents to line manage</li></ul> 
<ul><li>OCC Planned Works Administrator</li></ul> 
Role Summary: 
 
The Planned Work Administrators responsibilities are to record, review and validate all Planned Work requests that may impact the GTT network and customer base which have been submitted via third party or internally. These activities are critical to planning, controlling, communicating, measuring and implementing all planned works performed by GTT or 3rd parties. 
 
Duties and Responsibilities: 
 
The OCC Planned Works Administrator will log, validate and, in some cases analyse, all Planned works submitted to the GTT Operations Change Control Team. 
 
In addition, the OCC Planned Works Administrator will work with OCC management and contribute to the following areas: 
 
<ul><li>Facilitate the approval process through the OCC Board Chairman or delegate</li></ul> 
<ul><li>Coordination of Planned Works with internal suppliers and supporting engineers</li></ul> 
<ul><li>Daily, Weekly &amp; Monthly reporting of all Planned Works submitted with status</li></ul> 
<ul><li>OCC Planned Works Coordinator</li></ul> 
Role Summary: 
 
Operations Change Control - Responsible for recording, reviewing, analysing, coordinating and authorizing planned works. 
 
Purpose of the role: 
 
The Planned Work Coordinators responsibility is to perform technical analysis on all Planned Works that impact the GTT network and customer base submitted through a third party or internally. Through analysis and interrogation of affected Elements of Planned Works, and based on severity of impact, a complete and accurate list of impacted services is to be created within company defined SLA to ensure that the integrity of the network and high availability service offering is always maintained. 
 
Duties and Responsibilities: 
 
The OCC Planned Works Coordinator will analyse and interrogate all Planned works submitted to the GTT Global Planned Works team. 
 
In addition, the OCC Planned Works Coordinator engineer will work with OCC management and contribute in the following areas: 
 
<ul><li>Analyse all Planned Works through MOP interrogation and understanding of affected network elements or systems to identify risk severity of works being carried out</li></ul> 
<ul><li>Identify all impacted services of Planned Works through available systems and tools and present within agreed SLA for notification</li></ul> 
<ul><li>Ensure the integrity of the network is always maintained through appropriate scheduling of works and collision analysis</li></ul> 
<ul><li>Facilitate the approval process through the OCC Board Chairman or delegate</li></ul> 
<ul><li>Coordination of Planned Works with internal suppliers and supporting engineers</li></ul> 
<ul><li>Daily, Weekly &amp; Monthly reporting of all Planned Works submitted with current status</li></ul> 
<ul><li>Tier 1 Engineer</li></ul> 
Role Summary: 
 
The Service Desk &amp; Tier 1 Engineer will provide first line technical support to GTT&rsquo;s customers across an international base. The successful candidate will require an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services, to undertake analysis, diagnosis and resolution/fulfilment of customer incidents/requests, which may range from straightforward to more complex technical requirements. There is also a range of administration duties within this role. 
 
Job Scope/Supervision: 
 
Interacts daily with NMC, Tier 1,5, Tier 2, Tier 3, Carrier Management. 
Reports to Manager, Service Assurance 
 
Duties and Responsibilities: 
 
<ul><li>Logging all relevant incident/service request details, allocating categorization and prioritization codes.</li></ul> 
<ul><li>Providing first-line investigation and diagnosis using approved tools, systems, and procedures.</li></ul> 
<ul><li>Resolving/fulfilling incidents/service requests that are in scope.</li></ul> 
<ul><li>Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.</li></ul> 
<ul><li>Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.</li></ul> 
<ul><li>Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.</li></ul> 
<ul><li>Managerial Escalations &ndash; escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).</li></ul> 
<ul><li>Keeping customers informed of progress.</li></ul> 
<ul><li>Owning incidents/requests from ticket creation to resolution/fulfilment/closure.</li></ul> 
<ul><li>Closing all resolved/fulfilled incidents/requests and other queries.</li></ul> 
<ul><li>Communication with customers &ndash; keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.</li></ul> 
<ul><li>Ensure the Configuration Management System (CMS) is maintained/updated.</li></ul> 
<ul><li>Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.</li></ul> 
<ul><li>Ensure communication always is clear, concise, meaningful, professional and efficient.</li></ul> 
<ul><li>Provide feedback to appropriate Line Manager on how the Service Desk and supporting functions can improve.</li></ul> 
<ul><li>Identify need for Problem Management for reoccurring Incidents/Events.</li></ul> 
<ul><li>Understanding of and familiarity with Customers&rsquo; services and solutions.</li></ul> 
<ul><li>Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).</li></ul> 
<ul><li>Actively participate as required in meetings (customer, 3rd party, internal).</li></ul> 
<ul><li>Conducting customer satisfaction call backs/surveys as agreed.</li></ul> 
<ul><li>Coach/guide Junior staff and new starters.</li></ul> 
<ul><li>Act as delegate for Senior staff.</li></ul> 
<ul><li>Act as technical escalation gate for Junior staff.</li></ul> 
<ul><li>Higher First Line Fix/Right First Time than Junior staff.</li></ul> 
<ul><li>Network Analyst</li></ul> 
Role Summary: 
 
The Network Analyst will communicate via phone, email and in system notes with the client and internal stakeholders. Working knowledge of Windows operating systems is expected, with Linux or Unix a plus. 
 
Duties and Responsibilities: 
 
Efficiently and accurately manages inbound calls from all GTT customers 
 
Provide the highest standards of Customer Service on all inbound calls 
 
Escalate, for higher level support, to Tier II and Management. 
 
Document all voice and data service issues reported on inbound calls 
 
Operate in multiple systems and databases as required. 
 
Works with internal peer teams to assist with customer trouble resolution. 
 
Proactive learning of next-level technical duties and customer services. 
 
Required Experience/Qualifications: 
 
High School Diploma/GED AND 
 
1+ or more years of relevant job experience. 
 
Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) 
 
Excellent communication skills (verbal and written) 
 
Logical problem analysis skills 
 
Use initiative and take ownership 
 
Ability to multitask, prioritize and work in a pressured and sometimes stressful environment 
 
Must be adaptable and flexible in dealing with a variety of people 
 
Achieve certification and maintain required training levels 
 
Must be a positive team player willing to contribute 
 
Ability to work on rotating shifts and/or on-call rotations 
 
Experience with network monitoring software is a plus. 
 
Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) 
 
Knowledge of core TCP/IP networking skills, routing, and switching (Juniper/Cisco) 
 
Previous experience of working in an SLA-driven operation environment (ideally ISP based) is preferred. 
 
Good understanding of IP and/or Optical networks including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANs, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec 
 
Experience of shift work 24x7x365 
 
<ul><li>Tier II Voice Engineer</li></ul> 
Role Summary: 
 
The Network Management Centre (NMC) manages and maintains GTT&rsquo;s pan-European network 24x7. As a highly intelligent and efficient break/fix organization, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience. 
 
Job Scope/Supervision: 
 
Service Desk, Tier 3 Voice (TSS), Incident and Problem Management 
 
Duties and Responsibilities: 
 
Provide proactive fault resolution support for Voice/ VoIP cases or when the Service Desk/ NOC front line team is unable to resolve a customer and/or network fault or where a fault has been escalated according to SLA requirements. 
 
<ul><li>Use network tools to monitor core network and customer services.</li></ul> 
<ul><li>Proactively initiate incident management process.</li></ul> 
<ul><li>Perform diagnostics on all Voice network and customer faults.</li></ul> 
<ul><li>Generate action plans to troubleshoot all Voice network and customer faults.</li></ul> 
<ul><li>Track the incident management of proactive and reactive issues through the Trouble Ticket system.</li></ul> 
<ul><li>Management and Technical escalation of Trouble Tickets in line with the process.</li></ul> 
<ul><li>Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network</li></ul> 
<ul><li>Liaise with customer representatives to progress fault resolution.</li></ul> 
<ul><li>Support local Field operations with maintenance activities.</li></ul> 
<ul><li>Works in the NOC on a 24x7 shift rota.</li></ul> 
<ul><li>Reporting security incidents to the appropriate operations functions on detection.</li></ul> 
<ul><li>Comply with GTT Security Management controls, and security policies and report security incidents to the line manager</li></ul> 
<ul><li>Physical Security Monitoring.</li></ul></div> <div id='job-id'>Job Id: Bq97TlkF2+/1/X12EbWJTR6UBrjjTUTRRlu+KjSFPa/3RWU/+9oE5su73VU5tQTvKKS5w+8660DCt9PYElcE4bdvvZJ9AMQKxfAzNHN+8IFCYTiwIy6rzDhvWoWtzobMD0sfGnmbC9JEDwuoV9bpLFqndlgYVHSGHh5Loj63q939dftxiyYZu1gFxu6c</div>

Network Technician 1

RATP Dev

<div><h2 class="jobSectionHeader">PTW Supervisor</h2>
<div><ul><li><div>Fixed-term contract</div>
</li>
<li><div>Full-time</div>
</li>
<li><div>At least 2 years of experience (Junior level)</div>
</li>
<li><div>Bachelor degree</div>
</li>
<li><div>Operations Control Center Supervisor</div></li></ul></div></div>
 <div><div><div><div><h2 class="jobSectionHeader">Mission
</h2><div>JOB PURPOSE:
The PTW Supervisor is responsible for overseeing the validation, coordination, and control of work permits to ensure that all maintenance and operational activities are carried out safely, efficiently, and in accordance with regulatory and procedural standards. The role plays a critical part in maintaining service continuity by prioritizing tasks, coordinating with internal teams and external contractors, and ensuring accurate reporting and compliance with permit-to-work requirements.</div></div><div>
<h2 class="jobSectionHeader">Profile
</h2><div>RESPONSIBILITIES/DUTIES
Permit to Work (PTW) Management<ul><li> Responsible for verifying work permits and ensuring the reliability and effectiveness of overall work planning.</li><li> Assess and authorize urgent and unscheduled work permits, ensuring alignment between planned and unplanned activities.</li><li> Contribute to the revision and enhancement of work permit policies and procedures.</li><li> Compile and submit monthly reports and data related to work permit activities.</li></ul>
Work Coordination and Scheduling<ul><li> Liaise with the maintenance contractor and internal maintenance teams to organize the schedule for maintenance operations.</li><li> Evaluate and assign task priorities based on operational requirements.</li><li> Oversee maintenance workflows to ensure continuity of service and adherence to safety standards.</li></ul>
Training and Compliance Monitoring<ul><li> Track and monitor training schedules for infrastructure access to ensure compliance.</li></ul>
Operational Communication and Support<ul><li> Maintain communication with the OCC Duty Chief Controllers and the OCC Manager on matters concerning work orders.</li><li> Carry out duties and follow instructions as directed by operations management.</li></ul>
ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
QUALIFICATIONS:<ul><li> A relevant technical degree in Electrical, Mechanical, or Mechatronics Engineering.</li><li> Proficient in English, both written and spoken.</li></ul>
KNOWLEDGE:<ul><li> Solid understanding of technical terminology.</li><li> Strong knowledge of work permit procedures and regulations.</li><li> Excellent planning and coordination capabilities.</li><li> Strong ability to prioritize tasks based on operational requirements.</li></ul>
EXPERIENCE:<ul><li> 3 - 5 years of experience in any relevant discipline.</li><li> Previous experience in the railway industry is preferred.</li></ul>
DESIRED BEHAVIORS &amp; EXPERIENCES<ul><li> Safety Compliance: Consistently ensures all maintenance and operational activities follow work permit regulations and safety standards to protect staff and equipment.</li><li> Attention to Detail: Carefully reviews and validates work permits, maintaining accuracy and compliance with guidelines.</li><li> Effective Planning: Prioritizes and coordinates work tasks efficiently to support smooth maintenance operations and business needs.</li><li> Clear Communication: Engages proactively with OCC Duty Chief Controllers, OCC managers, and maintenance teams to ensure timely and accurate information exchange.</li><li> Reliability and Accountability: Takes ownership of responsibilities, delivers tasks on time, and maintains consistent follow-through on operational instructions.</li><li> Adaptability: Responds promptly and calmly to urgent or unplanned work requests, maintaining operational continuity under pressure.</li><li> Collaboration: Works closely with internal departments and external contractors to facilitate coordinated and safe maintenance activities.</li><li> Continuous Improvement: Actively participates in updating procedures and supports initiatives aimed at enhancing work permit processes and operational efficiency.</li></ul></div></div></div></div> 

<div><div><div><h3 class="jobSectionHeader">Location</h3>
<div><div><div>Location</div></div>
<div>Address</div>
</div>Cairo, Cairo, Egypt</div></div></div></div><div></div> <div id='job-id'>Job Id: DbQMx2/m7mlE9+ANLPUiz32dmJdO56sw7JAS22/5gqoFgQbF3oS19W+Neos7Ff51lQVZVNN30mkzCyknkectd8XWbSazG7GzuPhGk65NZVOq+rI9tIsEFn0eIJ09lGxPZ6NcsjY=</div>

PTW Supervisor

Roads and Transport Authority

<div>
 
 Job Description
 
 
 
 
 JOB PURPOSE
 
 
 
 The role aims to ensure the smooth and safe operation of the Road and Transportation network in the Emirate
 
 
 of Dubai by managing the EC3 systems linked to the operational control centers within the RTA. It also involves
 
 
 implement all operational procedures taken by these centers in accordance with relevant approved policies and
 
 
 procedures.
 
 
 
 Key Results Accountabilities
 
 
 
 <ul>
 <li>
 Preparing daily operational reports, such as daily incident reports and daily performance reports for the Roads
 
 
 </li>
 </ul>
 and Transportation network in Dubai, or any other reports and submitting them to shift Supervisor
 
 
 <ul>
 <li>
 Respond to all notifications received for unplanned Events on the Enterprise Multi-Modal Communication
 
 
 </li>
 </ul>
 and Control System (EMMS C2), as well as notifications received from Dubai Police and others, verify
 
 
 these notifications using other available technical tools in EC3, such as Real-Time GIS maps for various
 
 
 transportation modes, CCTV cameras, dashboards, Communication with other OCCs, and more.
 
 
 <ul>
 <li>
 Handle these
 
 
 </li>
 </ul>
 notifications while documenting, proceedings and closing them according to the approved work procedures
 
 
 <ul>
 <li>
 Work in shifts covering 24/7 operations, including nights, weekends, and public holidays
 </li>
 <li>
 Operating the Mobile Command Vehicle (MCV) during emergencies, crises, and major events as assigned, to
 
 
 </li>
 </ul>
 monitor all actions taken by field teams using the systems available in the vehicle in accordance with approved procedures and sending all updates to the Main Control Room and Command Control Rooms at the EC3
 
 
 <ul>
 <li>
 Execute additional duties as assigned by the direct line manager or the Department Director
 </li>
 <li>
 Monitoring operations and actions taken by the RTA's Traffic OCCs by utilizing the integrated linkage of
 
 
 </li>
 </ul>
 the EC3 System (EMMS C2) with the functions of Traffic OCC&rsquo;s systems, For example, but not limited to
 
 
 (Closed-Circuit Television (CCTV) cameras, Advanced Traffic Management System (iTraffic) alerts, Dynamic
 
 
 Message Signs (DMS), traffic signals, etc..), in accordance with approved procedures, to ensure the availability
 
 
 of services, For example, but not limited to, maintaining smooth traffic flow on Roads, Tunnels, and Bridges in
 
 
 the Emirate of Dubai. It also involves monitoring and recording all disruptions and incidents that may affect
 
 
 services and immediately escalating the situation if it reaches an emergency level
 
 
 <ul>
 <li>
 Monitoring all operations and actions taken by the RTA's Bus OCC through leveraging the integrated linkage
 
 
 </li>
 </ul>
 of the EC3 System (EMMS C2) with the functions of the Bus OCC System (AVM) in accordance with approved
 
 
 procedures, to ensure the availability of services, For example, but not limited to, ensuring all Buses run on
 
 
 scheduled routes without delays that could impact service levels. It also includes tracking and recording all
 
 
 disruptions and incidents that may affect services and immediately escalating the situation if it reaches an
 
 
 emergency level
 
 
 <ul>
 <li>
 Monitoring all operations and actions taken by the RTA's Metro OCC by utilizing the integrated linkage of
 
 
 </li>
 </ul>
 the EC3 System (EMMS C2) with the functions of the Metro OCC System in accordance with approved
 
 
 procedures, to ensure the availability of services, For example, but not limited to, ensuring that all Trains
 
 
 operate on scheduled routes without delays that could impact service levels, monitoring and recording all
 
 
 disruptions and incidents that may affect services, and immediately escalating the situation if it reaches an
 
 
 emergency level
 
 
 <ul>
 <li>
 Monitoring all operations and actions taken by the RTA's Marine OCC by utilizing the integrated linkage
 
 
 </li>
 </ul>
 of the EC3 System (EMMS C2) with the functions of the Marine OCC System (AVM) in accordance with
 
 
 approved procedures, to ensure the availability of services, For example, but not limited to, ensuring that all
 
 
 Marine transportation services operate on scheduled routes without delays that could impact service levels,
 
 
 monitoring and recording all disruptions and incidents that may affect services, and immediately escalating the
 
 
 situation if it reaches an emergency level
 
 
 <ul>
 <li>
 Monitor all operational processes and actions taken by the RTA's Smart Monitoring OCCs by utilizing the
 
 
 </li>
 </ul>
 integrated connection of the EC3 (EMMS C2) with the functions of their operational systems, For example, but
 
 
 not limited to, the taxi monitoring system in Emirate of Dubai, in accordance with approved procedures. to
 
 
 ensure the availability of services, For example, but not limited to, the availability of Taxis at Dubai Airports,
 
 
 Major Events locations, and other key areas. It also ensures immediate escalation in cases of supply shortages
 
 
 compared to required numbers, necessitating escalation to concerned parties
 
 
 <ul>
 <li>
 Monitoring all operations and actions taken by the RTA's Tram OCC by utilizing the integrated linkage of
 
 
 </li>
 </ul>
 the EC3 System (EMMS C2) with the functions of the Tram Control System in accordance with approved
 
 
 procedures, to ensure the availability of services, For example, but not limited to, ensuring that Trams operate
 
 
 on scheduled routes without delays that could impact service levels, monitoring and recording all disruptions
 
 
 and incidents that may affect services, and immediately escalating the situation if it reaches an emergency
 
 
 level
 
 
 <ul>
 <li>
 Monitoring the daily incident management operations on the Roads and Transport network, and The planned
 
 
 </li>
 </ul>
 events in the Emirate of Dubai as well as oversee crowd management operations at stations through CCTV.
 
 
 <ul>
 <li>
 Document the actions taken by the RTA OCCs to address these incidents and register a new incident log for
 
 
 </li>
 </ul>
 each event using Enterprise Multi-Modal Communication and Control System (EMMS C2), in accordance with
 
 
 the approved operational procedures
 
 
 <ul>
 <li>
 Handling calls related to emergencies and crises in accordance with the integrated communication protocol for
 
 
 </li>
 </ul>
 operational control centers within the authority, utilizing available technical means, including but not limited to
 
 
 emergency calls (ECT), text messages through the Integrated Multi-Modal Communication System (IMMCS),
 
 
 radio communication devices (TETRA), and others. Coordinate with internal and external teams and entities,
 
 
 and submit reports to the duty supervisor, including all relevant data and updates, in accordance with the
 
 
 approved operational procedures
 
 
 
 Qualifications
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Diploma/Bachelor&rsquo;s degree in Business Administration or equivalent from an accredited university.
 </li>
 <li>
 Diploma: 5 years
 </li>
 <li>
 Bachelor&rsquo;s: 0-2 Practical experience in the field of operational control centers in the road and transportation network or a similar work environment is preferred
 
 
 </li>
 </ul>
 
 Job Category
 
 
 
 Administration
 
 
 
 Advertiser
 
 
 
 Roads and Transport Authority
 
 
 
 Department
 
 
 
 Enterprise Command &amp; Control
 
 
 
 Educational-level
 
 
 
 Bachelor
 
 
 
 Required Nationality
 
 
 
 UAE Only
 
 
 
 Monthly Salary
 
 
 
 Unspecified
 
 
 
 Schedule-Time
 
 
 
 Full time
 
 
 
 Job Posting
 
 
 
 17/07/2025
 
 
 
 Unposting Date
 
 
 
 31/08/2025
</div>
 <div id='job-id'>Job Id: JNXd2n/6lG312lWuWDM/Orx1LWX/c68mlAOPLSnFHtvm0j3v1GlFUVHpXveVS71/I6wCb3Aa5TgTOU5h7apuy44uaYDw7jqBpEVG1OEiS6jl5TrCz4Co8KcffI+gU6cQkJuzVqmSb30IS+VqaGk=</div>

Senior Operator - Enterprise Command & Control Center Operations

<div><h2 class="jobSectionHeader">OCC Engineer - Internship</h2>
<div><ul><li><div>Internship, 1 month</div>
</li>
<li><div>Full-time</div>
</li>
<li><div>Experience: no preference</div>
</li>
<li><div>Education level: no preference</div>
</li>
<li><div>Operations Control Center Agent / Regulator / Dispatcher</div></li></ul></div></div>
 <div><div><div><div><h2 class="jobSectionHeader">Mission
</h2><div>JOB PURPOSE:<ul><li> Monitoring and control of train movements.</li><li> Monitoring and control of power supply systems and equipment.</li><li> Line operation in safety and high service.</li></ul></div></div><div> 
<h2 class="jobSectionHeader">Profile
</h2><div>QUALIFICATIONS:<ul><li>Mechanical or Electrical student</li></ul>
KNOWLEDGE:<ul><li> Excellent command of spoken and written English and Arabic.</li></ul>
EXPERIENCE:<ul><li> no experience needed.</li></ul></div></div></div></div>
<div><div><div><h3 class="jobSectionHeader">Location</h3>
<div><div><div>Location</div></div>
<div>Address</div>
</div>Cairo, Cairo, Egypt</div></div></div></div><div></div> <div id='job-id'>Job Id: 35UdQTdz1JposLnfQXBlb4R4EGFFqABQoRwm0uIaueyk2ZVGCK3bFjZ7f/G0xW84IPUfKEDSGMMYcjX/jYYszU5AYUlsbgl8/uACL9MCBsjza/od3tSgbiEDhQrF8CEuQpgHMF5ugRz0VNGETbs=</div>

OCC Engineer - Internship

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