operations manager   spa

Tiger Recruitment

<div>
 <p>
  On behalf of Bahrains leading high end luxury women only Spa/Salon and fitness studio we are seeking a dynamic and experienced manager to join the team. This role is crucial in ensuring the smooth operation of the salon, spa and gym providing exceptional service to our clients, and leading our talented team of professionals.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Only candidates with proven experience managing a high-end spa/salon/gym will be considered for the role.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Candidates based outside of the region are welcome to apply.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Salary BD 1,300 PM + accommodation + transportation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  - Oversee daily salon operations and ensure a high standard of service.
 </p>
 <p>
  - Manage staff schedules, training, and performance evaluations.
 </p>
 <p>
  - Handle customer inquiries, complaints, and feedback to enhance client satisfaction.
 </p>
 <p>
  - Maintain inventory levels and manage supplies to ensure the salon is well-stocked.
 </p>
 <p>
  - Implement and uphold salon, spa and gym policies and procedures to ensure a safe and welcoming environment.
 </p>
 <p>
  - Collaborate with the owners to develop strategies for growth and improvement.
 </p>
 <p>
  -Problem-solve day to day challenges.
 </p>
 <p>
  -Maintain service quality standards.
 </p>
 <p>
  -Create a healthy positive team of motivated individuals.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  - Previous experience in a management role within a similar environment.
 </p>
 <p>
  - Strong leadership and team management skills.
 </p>
 <p>
  - Excellent communication and interpersonal abilities.
 </p>
 <p>
  - Ability to multitask and manage time effectively.
 </p>
 <p>
  - A passion for the beauty industry and customer service.
 </p>
</div>
<br /> <div id='job-id'>Job Id: ee06T3kx+UjgHRZTwLXArdm3BRD931tFX8cM9J0Qr2WqkzLW9wADIstecUylgq2UkQzVUU5KkP3SfXp0UgFP0++6M0SOk95LElv7</div>

Operations Manager - Spa

Conservatorium Hotel

<div><div><div><p>Assistant Spa Manager
 </p><div></div><div><div><ul><div>542067
</div> </ul></div><div></div><div><ul><div>Spa &amp; Wellness
</div> </ul></div><div></div><div><ul><div>Full time
</div></ul></div><div></div><div><ul><div><div>Mandarin Oriental Al Faisaliah, Riyadh
</div></div></ul></div></div><p></p><div><p>Responsibilities</p>
<div><ul><li><i>General:
</i></li></ul></div><ul><li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Riyadh Human Resources Strategic Policy.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
</ul><ul><li>Ensure that all standards of LQE, MOQA and Forbes are followed consistently.</li>
</ul><ul><li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Riyadh has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>Act as a hotel ambassador at all times.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul><div><ul><li><i>Departmental:</i></li></ul>
</div>
<p><b><i>Spa Operations</i></b></p>
<ul>
<li>Responsible for the daily operations of the Spa &amp; Wellness including guest and colleagues&rsquo; interactions.</li>
<li>Plan the rosters of Spa Concierge and attendants strategically based on operation needs.</li>
<li>Taking Spa reservations and attending to guest enquiries when necessary.</li>
<li>To ensure operational flow, discuss any issues.</li>
<li>Dealing with dissatisfied or disgruntled guests</li>
<li>Assist in ensuring that mistakes mentioned are corrected and discuss procedures that were performed correctly</li>
<li>Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability</li>
<li>Special guests, group bookings and VIP&rsquo;s</li>
<li>Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa &amp; Wellness.<b>Departmental Meetings</b>
</li></ul><ul><li>Daily briefings with concierge and attendant team</li>
<li>Weekly meetings with the Spa Operations Manager</li>
<li>Weekly meetings MOD meetings with Spa Director, Spa Operations Manager and Spa Treatment Manager</li>
<li>Monthly Concierge and Attendant meetings. This meeting will address policies, procedures, scheduling and any concerns the team members have in regards to the Spa Operation. A written agenda must be prepared and treatment manager will ensure written minutes are distributed to all spa staff and Human Resources following the meeting.</li>
<li>Monthly all colleague meeting and during this time it will be necessary to prepare a presentation for the monthly meeting for all spa colleagues</li>
<li>Spa closure preparation, including email informing the Hotel, guest room letters and signage</li>
</ul>
<p><b>Training</b></p>
<ul>
<li>Organize Spa Concierge and Spa Attendant training</li>
<li>Assist Concierge &amp; therapists with Spa Soft questions and obstacles</li>
<li>Organize Spa Concierge and Spa Attendant Training, including Spasoft, shadow shifts, product &amp; treatment knowledge liaising with Aromatherapy Associates and Hotel Human Resources</li>
<li>Update Training attendance report and yearly planner on a monthly basis and send to Human Resources</li>
<li>Review SOP&rsquo;s have been taught and continue to ensure that standards are being met</li>
<li>Training of spa concierge and spa attendants on how to handle difficult situations and challenging guests</li>
<li>MOSST Ambassador &ndash; To complete training and refresher training for Spa Concierge on our Signature treatment and products.</li>
</ul>
<p><b>Finance</b></p>
<ul>
<li>Ensuring that all spa charging procedures are followed. Initiating accounting procedures. Monitor guest charges and reconciliation</li>
<li>Ensure that all discounted marketing charges for treatments and products and e-mails are handled efficiently</li>
<li>Reviewing the visual book for the day and the following day to ensure that everything is booked correctly and efficiently for revenue maximization</li>
<li>Verify individual concierge have complete and accurate financial report at the end of shift</li>
<li>Complete Agency totals every Monday for accounts</li>
<li>Send Agency invoices off to Calibre every Monday, informing them of the correct hours and hourly rate</li>
<li>Email the Spa&rsquo;s waiting list to the Hotel&rsquo;s General Manager every Monday, informing them of Spa turn away logged for the previous week</li>
<li>Track Spa turn away business</li>
<li>Redeem expired Gift Certificates on the last day of the month</li>
<li>Collate reports for the input of the Spa KPI&rsquo;s including Spa Concierge for treatment and retail revenue</li>
<li>Organise treatment and product incentives for Spa Concierge and Attendant team boosting our Signature treatments and retail within the Spa</li>
<li>Tracking colleague treatment experiences</li>
</ul><div><ul><li><i>Customer Focus:</i></li></ul>
</div>
<p>Dealing with guest enquiries via phone, email and face to face.</p>
<p>
Ensure that all guest enquiries are taken care of within 12 hours.</p>
<p>
Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability.</p>
<p>
In the absence of Director of Spa &amp; Wellness, meet up with VIPs, journalists and invited guests.</p>
<p>
Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.</p>
<div>
<ul><li><i>Colleague Relations:</i></li></ul>
</div>
<p>Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs).</p>
<p>
Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly.</p>
<p>
Monthly training plans to be sent to Learning &amp; Development Manager.</p>
<div>
<ul><li><i>Administrative Duties:</i></li></ul>
</div>
<p>Responsible for end of month spa retail inventory and submit to Director of Spa &amp; Wellness.</p>
<p>
Assist with Month End Closing reports in the absence of Director of Spa &amp; Wellness.</p>
<p>
Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times.</p>
<p>
Raise the necessary Purchase Requests for all retail and professional products.</p>
<p>
To upkeep the Guest Database in SpaSoft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.</p>
<div>
<ul><li><i>Additional Duties:</i></li></ul>
</div>
<p>Engineering</p>
<p>
Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound &amp; Sustainable guidelines.</p>
<p>
Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.</p>
<div>
<ul><li><i>Health and Safety:</i></li></ul>
</div>
<p>Maintain all spa to the Health and Safety Standards.</p>
<p><b>
SPA</b></p>
<ul>
<li>To be fully part of the Spa team</li>
<li>To be familiar with all spa treatments/operations of spa for promotion to guests</li>
<li>To understand and be able to verbalize the vision of the spa</li>
</ul>
<p><b>Sustainable Responsibilities:</b></p>
<ul>
<li>This role involves implementing eco-friendly practices, educating guests/colleagues on sustainable initiatives, and continuously seeking ways to minimize the hotel's environmental footprint.</li>
<li>Knowledge of waste sorting and recycling procedures. Energy Conservation: Water Conservation.</li>
<li>Supporting sustainability initiative.</li></ul></div></div></div></div><br /> <div id='job-id'>Job Id: nMKVfYbBtxsBx0oRmMfhD+R8641CjQLVMt40NMP0v5+VhMvXDAjpctOeGoiDcVPY/0CMswIcySzGd4vJbHhnasRwBruywFdqRXXiGLYqQWEpM6CXRrA8BYIDmzvgoUYQDtdj195hSt4Xig/s8wNUwJsJirXlcHPs</div>

Assistant Spa Manager

Hand & Stone Massage and Facial Spa

<div><b>Hand &amp; Stone Massage and Facial Spa in Austin is hiring for an Assistant Spa Manager</b><br>
The Assistant Spa Manager works alongside Spa Associates at the front desk answering phones, booking appointments, greeting customers and selling memberships and spa packages. In addition, the Assistant Manager ensures smooth spa operations managing schedules, maintaining spa supplies and handling any customer or therapist questions.<br>
<br>
<b>Qualifications and Requirements:</b><br>
<ul>
<li>Oversee and manage the daily operations of a busy spa</li>
<li>Retail management/sales experience</li>
<li>Experience in selling memberships is a plus</li>
<li>A passion for people and sales</li>
<li>High level of enthusiasm</li>
<li>Handle administrative tasks including but not limited to payroll, scheduling, inventory, and reporting</li>
<li>Demonstrated ability to coach while also taking directive from Spa Manager</li>
<li>Strong organizational/planning and computer skills</li>
<li>Experience with a booking system is a plus</li>
<li>Ability to promote the health and wellness benefits of both massage therapy and facials</li>
<li>Ability to work flexible schedule including days/evenings/weekends/holidays</li>
<li>Knowledge and understanding of all spa services and product line</li>
<li>Demonstrated ability to balance coaching/mentoring with disciplining</li>
</ul><b>Benefits We Offer:</b><br>
<ul>
<li>Medical/Dental/Vision</li>
<li>401k</li>
<li>Supplemental Insurance</li>
<li>Paid vacation</li>
<li>Flexible schedules</li>
<li>Employee discounts on products and services</li>
<li>Employee rewards program/employee referral bonus</li>
</ul><i>Please respond with a resume.</i><br>
<p><i>I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.</i></p></div><br /> <div id='job-id'>Job Id: frLrkNvZTFtpbQ2djP2bKzNzrIxJMBkB/WTmysKPl/rpwQZ7MRSpbGmGUFfMeM7jFWSHtDDXDGSv3uHLJLdeNYpkaKq6dH321eINHXkxKrZU7aOQhzc0JAEVZ1l+RBae19kR/BoXMYhkW1kr6gz2RM6mIA==</div>

<div><div><div><p>Masseur
 </p><div></div><div><div><ul><div>541891
</div> </ul></div><div></div><div><ul><div>Spa &amp; Wellness
</div> </ul></div><div></div><div><ul><div>Full time
</div></ul></div><div></div><div><ul><div><div>Mandarin Oriental Al Faisaliah, Riyadh
</div></div></ul></div></div><p></p><div><p>Responsibilities</p>
<div><ul><li><i>General:
</i></li></ul></div><ul><li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
</ul><ul><li>Ensure that all standards of LQE, MOQA and Forbes are followed consistently.</li>
</ul><ul><li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG social media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Riyadh has zero tolerance on all forms of harassment or discrimination, i.e., it is strictly forbidden to discriminate based on gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>Act as a hotel ambassador at all times.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul><div><ul><li><i>Departmental:</i></li></ul>
</div><ul><li>Follow all Standards Operating Procedures (SOPs) as taught by Spa Treatments Manager/ Spa Manager.</li>
<li>Keep work area clean, neat and hygienic at all times.</li>
<li>Ensure that a high standard of service is maintained throughout the Spa.</li>
<li>Assist in the operations of all spa &amp; wellness department as required:</li>
<li>Spa Treatment Rooms</li>
<li>Spa Reception</li>
<li>Spa Retail</li>
<li>Spa Pantry</li>
<li>Consultation Lounge</li>
<li>Spa Thermal &amp; Changing Facilities</li>
<li>Tea Lounges</li></ul><br>
<p></p>
<ul>
<li>Maintain cleanliness and attention to detail in spa treatment rooms throughout your shift.</li>
<li>Will be expected to assist and perform various demonstrations and events.</li>
<li>Arrive 15 minutes before the start of your shift to allow sufficient time to prepare for your workday.</li>
<li>Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Spa Treatments Manager/Spa Manager.</li>
</ul><div><ul><li><i>Customer Focus:</i></li></ul>
<ul><li><i>Colleague Relations:</i></li></ul>
<ul><li><i>Administrative Duties:</i>
<ul><li>Perform all assigned spa therapist tasks.</li>
<li>Report any dysfunctional equipment to Spa Concierge or Spa Treatments Manager.</li>
<li>Maintain inventory of supplies for the operations of the treatment rooms.</li>
</ul></li></ul><ul><li><i>Training:</i>
<ul><li>Attend all training courses as deemed necessary and must adhere to training as set down by the Treatment Manger/ Spa Manager.</li>
</ul></li></ul><ul><li><i>Sales and Marketing:</i>
<ul><li>To recognize the importance of &ldquo;sales&rdquo; in every aspect of their role and responsible for achieving sales targets as set by the Spa Director.</li>
</ul></li></ul><ul><li><i>Health and Safety:</i></li></ul>
</div><ul><li>Maintain all spa Suites to the Health and Safety Standards</li>
</ul>
<p><b>SPA</b></p>
<ul>
<li>To be fully part of the Spa team</li>
<li>To be familiar with all spa treatments/operations of spa for promotion to guests</li>
<li>To understand and be able to verbalize the vision of the spa</li>
</ul>
<p><b>Additional Core Competencies</b></p>
<ul>
<li><ul><li>Reading, writing and oral proficiency in the English language</li>
<li>Must possess appropriate licenses in massage and beauty therapy</li>
<li>Must be willing to work a flexible schedule in order to accomplish all major responsibilities and task.</li>
<li>Must be self-motivated</li>
<li>Must work in a safe, prudent, and organized manner</li>
<li>Must have mathematical skills, technical aptitude, and spa operational knowledge</li>
<li>Must be a graduate from an accredited school with a massage, face and manicure/pedicure license or a combination license</li>
<li>Knowledge of specific spa industry applications is desirable, such as spa soft</li>
<li>Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel</li>
<li>Must have knowledge of current spa trends in the industry</li>
<li>Must be able to relate to all levels of management and colleagues</li>
<li>Must have excellent interpersonal and communication skills, able to network with contacts relevant to the Spa</li>
<li>Must have technical awareness and knowledge of a wide variety of treatments particularly for the face and body</li>
<li>Must have knowledge of holistic concepts that relate to the wellbeing of all guests in a spa environment.</li>
<li>Must be open to learning about treatments and concepts that derive from other cultures.</li>
<li>To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues.</li>
<li>To be adaptable and accountable for all actions.</li>
<li>Must understand the current legislation regarding State and local laws for therapists</li>
<li>Consistently strive for a higher level of achievement both personally and professionally</li>
<li>Must be comfortable performing treatments for at least 8 hours</li>
<li>Must have good time management skills in regard to treatments</li></ul></li></ul></div></div></div></div><br /> <div id='job-id'>Job Id: qGR+9T/G1ZuIS5PtGSVOz6+PZAiLXjhD3zmCzLhi7RuTX9b/VhCvkES8f17MLCSFZyrB76P95EsMAbmlKfXMos+STD5qChAxMYZiJoXoFmgWKG5vY6bJdNMS4stthXx+tzNhape/I4klXw==</div>

Masseur

Red Hots Spa

<p><b>Assistant Spa Manager &ndash; Red Hots Spa (Roslyn)</b></p><p><b>Full-Time | $55,000-$65,000 + Commission | Benefits | Growth Opportunity</b></p><p>Join the award-winning Red Hots Spa, a luxury day spa with 24 years of excellence in Roslyn and a prestigious second location inside the Forbes-rated Garden City Hotel. We&rsquo;re seeking a driven, experienced, and customer-focused Assistant Manager to help lead our growing team and operations.</p><p><b>Why Join Us?</b></p><ul><li>Luxury spa environment with 24+ years of brand recognition</li><li>Forbes-rated hotel partnership</li><li>Opportunities for professional growth and leadership development</li><li>Competitive compensation and generous benefits package</li></ul><p><b>Position Overview</b></p><p>You&rsquo;ll be a key player in daily operations, leading by example to ensure a 5-star, luxury, customized spa experience for every guest. This role is hands-on, fast-paced, and ideal for a self-starter who is passionate about client experience, team leadership, and business growth.</p><p><b>Key Responsibilities</b></p><p>Operations &amp; Client Experience</p><ul><li>Oversee daily spa operations to ensure smooth, consistent performance</li><li>Maintain Forbes-level service standards and operational excellence</li><li>Manage appointment scheduling and front desk systems with precision</li><li>Monitor KPIs to drive performance and business growth</li><li>Handle client concerns with empathy and professionalism</li><li>Ensure spa compliance with all state and local regulations</li></ul><p>Team Leadership &amp; Development</p><ul><li>Supervise, train, and motivate front desk and service staff</li><li>Foster a positive, supportive, and accountable team environment</li><li>Conduct bi-annual staff evaluations and performance feedback</li><li>Lead weekly team meetings to align goals and drive success</li><li>Build strong relationships with both clients and staff</li><li>Coordinate scheduling, coverage, and staff development</li></ul><p>Business Growth &amp; Strategy</p><ul><li>Drive sales through exceptional service, product knowledge, and promotions</li><li>Create and track goals using KPIs to increase revenue and team performance</li><li>Order and manage retail and back bar inventory</li><li>Partner with hotel staff to support guest experience and mutual growth</li><li>Coordinate marketing initiatives and in-spa promotions</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>1+ year of spa, hotel, or luxury customer service management experience</li><li>Sales-focused mindset and ability to drive a multi-million dollar business</li><li>Strong leadership, communication, and team-building skills</li><li>Customer-first approach with ability to resolve problems quickly</li><li>Confident decision-maker who thrives under pressure</li><li>Reliable, professional, self-motivated, and ready to grow</li></ul><p><b>Schedule &amp; Compensation</b></p><ul><li>Salary: $55,000 - 65,000/year (depending on experience)</li><li>Additional Compensation:</li><li>10% retail commission</li><li>2% package commission</li><li>Schedule: Minimum 45+ hours/week with ideal availability Thursday&ndash;Monday</li></ul><p><b>Perks &amp; Benefits</b></p><ul><li>Health benefits</li><li>Paid vacation, holidays, and sick time</li><li>One complimentary spa service per month</li><li>30% employee discount on all products</li><li>Career growth in a luxury spa environment</li></ul><p>If you&rsquo;re ready to grow with a brand known for excellence&mdash;and you&rsquo;re passionate about leadership, client care, and luxury service&mdash;we want to meet you.</p><p><b>Apply today and start your journey with Red Hots Spa!!!</b></p><p>Job Type: Full-time</p><p>Pay: $55,000.00 - $65,000.00 per year</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul><p>Shift:</p><ul><li>8 hour shift</li></ul><p>Ability to Commute:</p><ul><li>Roslyn, NY 11576 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>Roslyn, NY 11576: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p><br /> <div id='job-id'>Job Id: x7Vg9g1akKAKgayRuXXgNp5tHyJlSdwRwGJXNzzW8ea0amNYakuejrK+Q3fjZFjmlUXXQaoUxtYD+CbO6BjMjI89XefUsWZjXlgc5lBaENbiE+8yXWaezHPaPyNw1cdo</div>

Assistant Manager (day spa)

Hyatt

<div>
 At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of
 <strong>
  Wellbeing, Inclusion, Respect, Empathy, Integrity,
 </strong>
 and
 <strong>
  Experimentation
 </strong>
 are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.
 <br/>
 <br/>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
 <br/>
 <br/>
 The Assistant Manager- Spa is responsible to provide hands on support and guidance and ensure services provided are in accordance with the approved Spa brand standards of performance and sequences of service. You will also be responsible to ensure the discerning guests feel that their every need is anticipated and they have created a relationship with the spa, not just a visit.
 <br/>
 <br/>
 <ul>
  <li>
   Ideally with a University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management
  </li>
  <li>
   Minimum 1 year of work experience as an Assistant Manager in hotel operations
  </li>
  <li>
   Aesthetic qualification in treatments and training will be of great advantage
  </li>
  <li>
   Schedule flexibility is necessary, and the ability to multitask
  </li>
  <li>
   Preferably residing in GCC countries, with the support of transfer
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: odQjzkhgoblxBCycaTaQMoO2A6zx0NzM8Sn4b6yKZQrAZywGIZqn9UjLkI7pxEq/okIh92yv4MAs0HfNiQoY/euxuZ+svjTqMC8M7tODufwMNTo/OXgZCqDKSlecRGh3chfIcLfbxj9E2kxGangcztPsjegbFIzC</div>

Assistant Manager- Spa

Bodenvy Franchising

<p><b>Here we GROW Again!</b></p><p><b>Job Description:</b></p><p>Bodenvy is one of the fastest-growing brands in the spa industry with over 30 units awarded and under development. Bodenvy has partnered with Franchise Fastlane, the nation&rsquo;s #1 franchise sales organization, so the growth and opportunity for Bodenvy team members is just starting.</p><p>Our culture is fun, team-oriented, and high-energy with a passion to help others.</p><p>If you&rsquo;re a motivated, high-energy professional with a proven track record in franchise operations, this is your opportunity to play a key role in our expansion and take your career to the next level!</p><p><b>Position Overview:</b></p><p>The Franchise Business Manager will conduct regular meetings with franchisees to discuss state of the business, goal setting and provide tactics to improve overall sales, profits, and spa operations.</p><p>Included in the scope of responsibilities is coordinating with internal and external partners to lead the new spa opening process; implementation of all pre-opening activities to ensure adherence to a successful and timely opening; consultation with spa management and ownership regarding the opening process. This position also includes conducting operational audits; coordination with team members conducting operations audits; monitoring progress on improvements; holding franchisees accountable for operational standards.</p><p><b>Location:&#8239;</b>This position will be based out of Orlando/Maitland, FL when not traveling the required 50-75% of the time. While in Orlando/Maitland, candidate will maintain a hybrid schedule.</p><p><b>Essential Job Responsibilities:</b></p><ul><li>Champion of the brand values. Demonstrate our values during all spa visits and celebrate the teams when they demonstrate the values</li><li>Builds and maintains positive working relationships with franchisees, influencing performance by providing timely coaching feedback and critical support that builds overall franchisee capability</li><li>Increase sales and revenue by developing relationships with key decision makers and, through consultation, provide solutions to drive performance</li><li>Provides ongoing business consultation to franchisees including face-to-face business reviews, linking business decisions with results</li><li>Continually strives to improve franchise operations focusing on spa profitability, operational excellence, and client service leading to actionable plans to be shared with all locations across the brand</li><li>Breaks down targets into relevant, spa level goals</li><li>Drives the implementation of all company initiatives by motivating and supporting the franchisee to develop action plans that meet operational objectives</li><li>Actively shares and assists franchisees in adopting best practices</li><li>Conducts consultation with franchisees regarding preparation of actions plans, gains commitment for correction, and clearly defines consequences for non-compliance. Effectively solve problems and coach franchisees by asking questions and gaining insight</li><li>Ensures franchisees that are becoming multi-unit operators are prepared operationally and financially for planned growth in-line with the agreed upon development schedule</li></ul><p>Prioritize and prepare action plans for any new spa performing below planned sales performance, including operational assessment and marketing plans in partnership with marketing and call-center team</p><p><b>Required Experience:</b></p><ul><li>Strong organizational, interpersonal, problem solving and influencing skills</li><li>Experience in a multi-unit franchise environment, knowledge of the retail industry operations and financial reporting</li><li>3+ years of experience with a comparable role</li><li>3+ years of direct experience working in retail franchisees, P&amp;L, operations, and customer service</li></ul><p><b>WORKING CONDITIONS:</b></p><p>&middot; 50-75%+ travel</p><p>&middot; Must be comfortable working in a small company, rapidly growing, fast-paced, and collaborative environment</p><p>&middot; Must be willing to assist with multiple roles</p><p>&middot; This will a hybrid role, with the Franchise Business Manager coming into the Maitland, FL office on a regular basis</p><p><b>Benefits:</b></p><ul><li>Dental insurance</li><li>Employee discounts</li><li>Health insurance</li><li>Opportunity for advancement</li><li>Paid time off</li><li>Training &amp; development</li><li>Vision insurance</li></ul><p>Job Type: Full-time</p><p>Pay: $65,000.00 - $85,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Application Question(s):</p><ul><li>Are you happy with your current level in your career or are you looking for significant growth?</li></ul><p>Ability to Commute:</p><ul><li>Orlando, FL 32810 (Required)</li></ul><p>Work Location: In person</p><br /> <div id='job-id'>Job Id: 9iSQ4JSQEn1BYOfGoS5a4PgcirAU71Xshy9XCvM5Bfzctb7VMkBAm55cyBC5bB2rwe8tbr1AN1/8VoBmDHaQYjU9/+c4jEZ8vqgPcp0TeyeGjoa/VH+h9cPsD8cECAkcUw==</div>

Franchise Business Manager

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