reservation manager

Rita Katsy Marketing Management

We are hiring for a Reservation Manager for our Holiday Homes to lead our reservations team and oversee the full booking process across all channels. The ideal candidate will be experienced in managing teams, confident in making decisions, and proactive in handling both daily operations and high-profile guest interactions. This role requires strong leadership, market knowledge, and a passion for hospitality.Key Responsibilities<ul><li>Manage and train a team of guest relations agents, cleaners, and maintenance staff. Ensure high service standards and efficient coordination.</li><li>Oversee day-to-day operations of all holiday home units, including housekeeping, maintenance, check-ins/check-outs, and guest communication.</li><li>Monitor occupancy rates, pricing strategies, and market trends to maximize ROI and revenue per property using platforms like Airbnb, Booking.com, etc.</li><li>Manage property listings and booking calendars across multiple platforms (Airbnb, Booking.com, internal systems, etc.).</li><li>Ensure a high level of guest satisfaction through professional, friendly, and solution-oriented communication.</li><li>Ensure a seamless and premium guest experience from booking to departure, handling escalations and maintaining 5-star ratings across platforms.</li><li>Collaborate with other departments (operations, housekeeping, marketing) to ensure seamless guest experiences.</li><li>Analyze booking trends, occupancy data, and suggest improvements for revenue optimization.</li><li>Coordinate with property owners for onboarding new units, ensuring listings are optimized with high-quality photos, descriptions, and pricing.</li><li>Ensure all properties meet local tourism and DTCM (Dubai Tourism) licensing and safety requirements.</li><li>Collaborate with marketing teams or external agencies to promote listings across online travel agencies (OTAs) and social media platforms.</li></ul>Requirements<ul><li>Proven experience in a reservations or guest services role, ideally in the holiday homes, hospitality, or property rental industry.</li><li>At least 2 years of experience in leading or supervising a team.</li><li>Strong organizational and time-management skills.</li><li>Ability to work independently, take initiative, and solve problems effectively.</li><li>Confident, optimistic, and friendly demeanor with a guest-first mindset.</li><li>Excellent communication skills (spoken and written).</li><li>Tech-savvy and familiar with booking platforms, calendars, and channel managers.</li></ul>Send your CV on Whats App - +971 505778543Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month <div id='job-id'>Job Id: 60FfrVT9xoTLYGtAJWwDYVeQhDRt0aZDVFfcsgU04zuh6Kf49pHXRb430JCwLodISp5ZUZ3tBfcfeGcLsxm/SvjqCc3xoojewtpybw25+fhcNR4CqBAnSLi2bwHOFDKJ51bz28UyVg==</div>

Reservation Manager / Holiday Homes

Accor

<div><div>Company Description</div> 
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.<div> 
Job Description</div> 
Reporting to the Cluster Reservation Manager, responsibilities and essential job functions include but are not limited to the following:<ul><li>
Understand the key principles of FRHI Pricing Strategies and Revenue Management</li><li>
Handling reservation management including managing blocks, chasing rooming list from Sales team &amp; clients, inventory management for groups, ensuring accurate billing instructions and managing group rates codes.</li><li>
To have a general understanding of Groups Management - including cut off dates, blocking and booking policies and procedures</li><li>
Maximize rooms revenue through the conversion of telephone calls into sales</li><li>
Utilize effective upselling techniques</li><li>
Understand and take reservations to support the revenue management strategies employed by Cluster Reservation Manager.</li><li>
Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities whenever required.</li><li>
Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.</li><li>
Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction</li><li>
Complete understanding and effective execution of current and new RM tools, includes Opera PMS/S&amp;C.</li><li>
Be involved in all property PMS Conversions</li><li>
Be fully conversant with all market segments and rate plans used across all distribution channels and to be flexible in sales technique through offering the right product to the right customer at the right time.</li><li>
Support the Cluster Reservation Manager with ad-hoc projects as required</li><li>
Follow department policies, procedures and service standards</li></ul><div> 
Qualifications</div> 
<ul><li>
Previous Reservation or Royal Service related experience required</li><li>
Previous Opera Property Manager System experience required</li><li>
Fluency in verbal and written English and Arabic is required.</li><li>
Computer literate in Microsoft Window applications required</li><li>
Luxury hotel sales experience, having had varied market mix experience</li></ul><div> 
Additional Information</div> 
Visa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div> <div id='job-id'>Job Id: tZBYEPi+Knb1sx2aAtr5Auf9xkv3z9Q6l/t9/iGzfwgWQzNniu8Jq2ETi8HlvGzgAMiv9NOnlObETQzecQeypmD/WcishhaYXs87dXUIldHFA8fYqORzuE+fom5INTugI0UH2r1bhXTOOztra7VPUs3E11YS0JIGE1P/y+ukP0jVlb0A67NCf6L2dhCeytSo+Xuls3o=</div>

Cluster Reservations Agent

Marriott International

<div>Additional Information 
Job Number25122074 
Job CategoryReservations 
LocationThe St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. 
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div> <div id='job-id'>Job Id: oWIvdkKWbxJhWiAsAdkCyEAF2IyuepAkRwXsS9SUJvDDUIATVDqrHLeg/FpUMUdCE0Juwx6rLCZ5nSsapjcTfZKhD837VXC+VVEQOGMZCBUJumGrP2OW8lT9Lj5NjSJuAItz1E/N3h+tIqB85LMdOqOCowxd3E+7wM+9cgqnwFs6j0X+yMtJBm+ArvBjiRcC0Pk4/kVN/DEphA==</div>

Reservation Supervisor

<div>Additional Information 
Job Number25116630 
Job CategoryReservations 
LocationHurghada Marriott Beach Resort, El Corniche Road, P.O.Box 38, Hurghada, Egypt, Egypt, 12654 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; no work experience required.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Understanding Markets &amp; Maximizing Revenue
<ul><li>Identifies new reservations sales business to achieve personal and property revenue goals.</li></ul>
<ul><li>Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Monitors same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Conducting Daily Reservations Sales Activities
<ul><li>Responds to incoming reservations sales opportunities for the property that are outside parameters of the .</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Uses sales resources and administrative/support staff effectively.</li></ul>
<ul><li>Assists in monitoring group reservation forecast data.</li></ul>
<ul><li>Coordinates with sales and Convention Services to process rooming lists and reservation cards.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Assists with monitoring accuracy of reservation sales orders within tracking systems.</li></ul>
<ul><li>Tracks no-show reservations and processes charges as needed.</li></ul>
<ul><li>Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.</li></ul>
<ul><li>Manages wait list and prioritizes order of wait list contacts to be made.</li></ul>
<ul><li>Prepares work and maintenance orders.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Handles guest complaints and disputes following the instant pacification procedures.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Monitors reservations sales agents while on phone calls.</li></ul>
<ul><li>Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Utilizes all available on the job training tools for employees.</li></ul>
<ul><li>Creates monthly labor scheduling for team.</li></ul> 
Additional Responsibilities
<ul><li>Utilizes applicable intranet for resources and information.</li></ul>
<ul><li>Creates contracts as required.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div> <div id='job-id'>Job Id: Myl2WpWV0lLUzVRp6SpHHGHiu9aMsMCA6kRDmOWuCWhx+GzcmGjnkptHC/F2/r8aulzAy0pq0XdRuM+kufO8HhpVS4UylYMSr3yYUm6pvvvdE8d5hW3SrE13p/+40iJKn/tU3jG8Vmka8XBqThaWUnZOqV5IMX8PMtCSK0rF14cSA5ci7XxmDbt79n2P8GbSzGIgkg==</div>

Mgr-Reservations

<div>
 
 Company Description
 
 
 
 From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
 
 
 
 Job Description
 
 
 
 
 
 What do we expect from you?
 
 
 
 
 Under the general guidance of the Reservations Manager or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay.
 
 
 
 How Your Day Looks Like
 
 
 
 <ul>
 <li>
 Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service
 </li>
 <li>
 To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings
 </li>
 <li>
 To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi
 </li>
 <li>
 To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel
 </li>
 <li>
 To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards
 </li>
 <li>
 To update any special requests and billing details in Opera
 </li>
 <li>
 To give a polite and friendly response to all incoming telephone enquiries
 </li>
 <li>
 To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible
 </li>
 <li>
 To process all enquiries and reservation confirmations on the same day as receipt
 </li>
 <li>
 To maintain accurate filing systems for all correspondence within the department
 </li>
 <li>
 To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities
 </li>
 <li>
 To identify potential sales leads for the sales team to develop future accounts
 </li>
 <li>
 To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets
 </li>
 <li>
 To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude
 </li>
 <li>
 To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations manager and Director of Revenue.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 2 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry.
 </li>
 <li>
 Preferably English and Arabic speaker.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: Tw5yxybIxMUb6QLJPjLu0Z24pC0dLiS1JEChblNAg2ZWig+NNMc02/yvaEZ+NbNL0EPqzF554/t58GWOakAQHd7bPnZ81/7Insv4haJm2HKbXyPps2inKSugKA7jRKGJRiI1t6pm6TOCG6mjf/Z4Idaoe2gU+jNBBmwPG6Q4KCJUi74uTQ==</div>

Reservations Agent

<div>Company Description 
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region. 
Job Description 
What do we expect from you?
Under the general guidance of the Reservations Manager or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay.
How your day looks like:<ul><li>
Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service</li><li>
To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings</li><li>
To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi</li><li>
To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel</li><li>
To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards</li><li>
To update any special requests and billing details in Opera</li><li>
To give a polite and friendly response to all incoming telephone enquiries</li><li>
To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible</li><li>
To process all enquiries and reservation confirmations on the same day as receipt</li><li>
To maintain accurate filing systems for all correspondence within the department</li><li>
To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities</li><li>
To identify potential sales leads for the sales team to develop future accounts</li><li>
To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets</li><li>
To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude</li><li>
To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations manager and Director of Revenue.</li></ul> 

Qualifications 
<ul><li>
Minimum of 2 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry.</li><li>
Preferably English and Arabic speaker.</li></ul></div> <div id='job-id'>Job Id: zznaMG+v4EdLcTl3V+c0/qlHaLRJJ0tLw7shBduvYC00vjin85fSaTpuVVhTNuOQtCJsorIz7EykftybTG75AaADMdQNk5m/AuulTJ1by0KL+d84gD7eLDtPzrYBivI84WnJMMCG+3JVTw==</div>

Hyatt

<div>
 
 Duties And Responsibilities Related To The Reservations Manager Role
 
 
 
 <ul>
 <li>
 Collaborate with sales team and front office team for all room bookings.
 </li>
 <li>
 Prepare and conduct Reservations team meetings.
 </li>
 <li>
 Prepare duty roster and ensure to complete the attendance for the closing of payroll system.
 </li>
 <li>
 Conducting staff evaluation and appraisal.
 </li>
 <li>
 Prepare a shift briefing to direct team members and inform special information.
 </li>
 <li>
 Ensure all reservations hosts are equally knowledgeable of the hotel.
 </li>
 <li>
 Ensure to update team members of the current offered hotel products, services and facilities.
 </li>
 <li>
 Assign and supervise Reservations team to complete tasks accurately.
 </li>
 <li>
 Handle VVIP guest special requests.
 </li>
 <li>
 Show complete product knowledge, understand rate structure and apply rate management.
 </li>
 <li>
 Provide a high level of customer service and ensure maximum guest satisfaction.
 </li>
 <li>
 Manage guest complaints/issues and ensure resolutions to all inquiries.
 </li>
 <li>
 Ensure all incoming calls are answered as per the hotel standards.
 </li>
 <li>
 Reviews reservation status, confirmed bookings, cancelled reservations and no-show bookings daily.
 </li>
 <li>
 Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Ensures that the Reservations employees work in a supportive and flexible manner with other departments.
 </li>
 <li>
 Ideally with a university degree or diploma in Hospitality or Tourism management.
 </li>
 <li>
 Minimum 2 years work experience as Reservation Manager, Front Office Manager or Assistant Front Office Manager in larger operation.
 </li>
 <li>
 Good problem solving, administrative and interpersonal skills are a must.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: p/B4CpA7FzqxvNeNMoaEkalL9bunyojP0A7wW5CCXDDczsyRMz//iS6NP6ocFjIYAWz5zChqHIQig2QfS9YdoIV93vpFm3EhTKBoWRu8REddy0rF0LdnZz2LxDi2qSWX1ov8UOCdwFqXvpi7+8QcH14Wu2wPBSIy</div>

Reservations Manager

Search 7760+ Reservation manager jobs near you this August. New roles added regularly across leading industries. Apply today.

7760 reservation manager jobs NEAR_ME

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