waiter / waitress

assistant front office manager Jobs in bahrain-city

assistant front office manager

business development representative Jobs in bahrain-city

business development representative

call centre agent (bahraini candidate) Jobs in bahrain-city

call centre agent (bahraini candidate)

customer relations excutive Jobs in bahrain-city

customer relations excutive

reservations agent

Onyx By Rotana

<ul><li>Process room reservations accurately and efficiently via phone, email, or online platforms.</li><li>&middot; Provide personalized assistance to guests, recommending suitable accommodations based on their preferences and needs.</li><li>Confirm reservations promptly and accurately, ensuring all guest details and special requests are recorded correctly.</li><li>&middot; Check the rates &amp; availability and input reservations as per the SOPs with all details.</li><li>&middot; Use the correct segment while keying in the reservation.</li><li>&middot; Review the guest profile before making a new profile to avoid duplication.</li><li>&middot; Selection of the correct profile of the company, agent, or channel.</li><li>&middot; Correct billing information as per SOP.</li><li>&middot; Use of traces for the guest requirements.</li><li>&middot; Entering group rooming list.</li><li>&middot; Attaching the necessary information LPO, confirmation letter and amendment details with reservations.</li><li>&middot; Maintain proficiency in using reservation software systems to manage bookings, update guest information, and process payments accurately.</li><li>&middot; Ensure the reservation system is updated in real-time to reflect room availability, rates, and guest preferences.</li><li>&middot; Generate reports on reservation statistics, occupancy rates, and revenue projections to assist in decision-making and planning.</li></ul>Job Type: Full-time <div id='job-id'>Job Id: zH2Ym5DEOa5KzXQbQ7187ARvzhczXmb4QjJN/bx+oCjfKpBm5zw4qepztQkiTX017Y0E1xmMAzjR52gP9Melas2uhWPXHNiHR/1ptqGQOhnGLCK1hBzTIw==</div>

Reservations Agent

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Welcome to the award-winning five-star M&ouml;venpick Hotel Bahrain, located adjacent to Bahrain International Airport, with a magnificent view of the sprawling lagoon and less than 10 minutes away from downtown city centre of Manama, the capital of Kingdom of Bahrain.
 
 
 The hotel offers 97 luxury hotel rooms and 10 suites with state-of-art facilities and amenities. Our 5 star hotel went through a complete transformation; including restaurants and bars as well as rooms and suites.
 
 
 Silk's restaurant is all day dining, offering international cuisine and theme nights. Gallery lounge is located in the high ceiling natural light glass lobby, serving French pastries, high tea and Swiss M&ouml;venpick coffee and delights. While Xenia bar and lounge is offering exotic cocktails and bar food with live night entertainment daily. M&ouml;venpick Hotel Bahrain is well known for its award-winning Friday Brunch.
 
 
 The award-winning European Rimal spa, features 12 treatment rooms, including single treatment suites, one double female suite and two traditional Turkish hammam suites with their own steam rooms and heated wet tables. Rimal Spa is the only spa that offers non-surgical CACI Synergy machines in the Kingdom. All treatment rooms are designed to the highest standards and have private showers.
 
 
 M&ouml;venpick Hotel Bahrain is a place to experience world-class luxury hospitality, blended with Arabian tradition and a touch of Swiss that makes our guests feel at home in one of the most attractive and friendly destinations in the Gulf Region.
 
 
 
 Job Description
 
 
 
 We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay.
 
 
 <ul>
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 Greet and check-in guests, providing a warm welcome and efficient service
 </li>
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 Handle guest inquiries, requests, and complaints with empathy and professionalism
 </li>
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 Process check-outs, including accurate billing and payment handling
 </li>
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 Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
 </li>
 <li>
 Maintain thorough knowledge of hotel facilities, local attractions, and services
 </li>
 <li>
 Collaborate with other departments to ensure guest needs are met promptly
 </li>
 <li>
 Manage reservations, room assignments, and special requests
 </li>
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 Ensure the front desk area is organized and well-stocked with necessary supplies
 </li>
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 Assist with administrative tasks, including report generation and inventory management
 </li>
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 Adhere to hotel policies and procedures while maintaining a customer-focused approach
 </li>
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 Participate in ongoing training to enhance guest service skills and product knowledge
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Minimum of 1 year experience in a guest services role, preferably in a hotel setting
 </li>
 <li>
 Associate's or Bachelor's degree in hospitality, business, or related field (or equivalent work experience)
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 Excellent communication and interpersonal skills with a focus on customer service
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 Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
 </li>
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 Experience with Opera hotel management software preferred
 </li>
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 Strong problem-solving abilities and attention to detail
 </li>
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 Flexibility to work various shifts, including nights, weekends, and holidays
 </li>
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 Physical ability to stand for extended periods and occasionally lift up to 20 pounds
 </li>
 <li>
 Multilingual skills, particularly Arabic and English, are highly advantageous
 </li>
 <li>
 Ability to remain calm and professional in high-pressure situations
 </li>
 <li>
 Demonstrated organizational skills and ability to multitask efficiently
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: 95ynIlP7lrL2wx6nTM4aauwx7MJ+DI/ZxmvxRf/Qfmoql5xMekD2GhG0JISznT5Didep7Sh9+jwsqtGwt/FePiP+rsSIOKVu5c5ticBYK8Uqpv00IKlmZRsRC/5dfhx85ScSGuVBgHyx7YlxpY2mL72svXEoDneuYrnL5Lcz6BHKjv29mgrsB+qB1JLevhkqocUQO/6depXBttY=</div>

Front Desk Agent (Female Arabic Speaker)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25100435
 
 
 
 Job Category
 
 Spa
 
 
 
 Location
 
 The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
 
 
 Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: Less than 1-year related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>
 <div id='job-id'>Job Id: gaE0fGWwFLtEf+r1fh/WYOzX6C9P2a4nAQyToSBwRV/JiQfXgBtg5Tt+SLs3ZQE/xb6Hm6iDsIBE/2sHo1KKMemuHHPuQIvVdpaVwYk3mXym2ym+29qv0+It3pDK0vCovGhWu6eiQdyeb5od/Vy7NtdbDuHK5aFf4pw7zFRqnVon+mGK5BLEVsHAhwd4JS9EJnbvjfdyBqaZIw==</div>

Spa Receptionist

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 On an exclusive island in the heart of the Kingdom&rsquo;s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.
 
 
 
 Join Our Team
 
 
 
 We are currently looking for a Front Desk Receptionist who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels.
 
 
 
 The Front Desk Receptionist Key Responsibilities Will Be
 
 
 
 <ul>
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 The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
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 The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
 </li>
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 The ability to handle a multitude of keys.
 </li>
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 The ability to quote and be familiar with room and rate availability for current and future dates.
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 The ability to accept reservations, changes and cancellations in the absence of reservations staff.
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 The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
 </li>
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 The ability to work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
 </li>
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 The ability to handle guest problems or complaints.
 </li>
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 The ability to utilize the computer system in running daily reports and in blocking special requests.
 </li>
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 The ability to keep all support departments informed of necessary information or requests.
 </li>
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 The ability to handle safety deposit box requests, including distributing, giving access to and closing procedures.
 </li>
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 The ability to complete key packets and vouchers, and to modify registration cards.
 </li>
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 The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
 </li>
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 The ability to maintain a balanced bank assigned to you from the hotel.
 </li>
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 The ability to reconcile all transactions at the close of the shift and to cash out.
 </li>
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 The ability to recite hours of operation of all hotel facilities and special service codes.
 </li>
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 The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
 </li>
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 The ability to handle hotel emergency procedures and situations with maturity and professionalism.
 </li>
 <li>
 The ability to perform as night receptionist and assist with the night audit procedures.
 </li>
 <li>
 The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.
 
 
 </li>
 </ul>
 
 Preferred Qualifications And Skills
 
 
 
 <ul>
 <li>
 Previous Front Desk or Front Office experience preferred, especially in a luxury environment.
 </li>
 <li>
 The ability to work rotating shifts will be required and may change depending on Hotel&rsquo;s occupancy.
 </li>
 <li>
 Must have strong communication skills, and ability to adapt to constant change within the Hotel.
 </li>
 <li>
 Previous customer experience and ability to work effectively under pressure.
 </li>
 <li>
 Strong attention to detail and problem-solving skills
 </li>
 <li>
 Must be able to work as part of a team.
 </li>
 <li>
 Good communication skills - Reading, writing, and oral proficiency in the English language
 </li>
 <li>
 Excellent computer skills, especially Excel proficiency; knowledge of OPERA (or equivalent PMS) and experience in cashiering preferred.
 
 
 </li>
 </ul>
 
 What do we offer?
 
 
 
 Tax free Salary, Service charge, complimentary full board living accommodation in a high quality, well-resourced staff housing, paid home leave tickets, vibrant social and sporting events, free transportation to and from work, end of Service Gratuity, excellent Learning &amp; Development Program, Vibrant staff fitness facilities including Swimming Pool and many more.
</div>
 <div id='job-id'>Job Id: 1kzwRXSUIsp6W610HxtXclHEZAkLI0VeLQ+B328p8K3i1aws1J0BIDMofjQs9r2+qrOoovszAxqKsqgezdQQE9f4AlRIkzc9WnlA5T7MzAsyViJ5tlrO3mQ58uZ3xLW17Vapt5mYyfGNDEltdYq/LlqbKNoUy/gkJ6ZP0UhqUjVGkPT2Ii1h0e8VfdJc/mygqlJQ0KcMLVN2ghWnNLo7olONcnOE2xtSyQ==</div>

Front Desk Receptionist

Alzayani Investments

Job Overview First Motors is seeking a highly motivated and customer-centric Call Centre Agent to join our dynamic team. This is a full-time position offering an exciting opportunity to contribute to the success of our customer service operations. As a Call Centre Agent, you will be the first point of contact for our clients, providing exceptional service and support via phone. You will play a key role in maintaining client satisfaction and upholding the company's reputation for excellence. Responsibilities<ul><li>To receive and forward all telephone calls in an orderly manner and make record of them.</li><li>To greet and guide visitors through the right channels without causing a disturbance to the employees.</li><li>You should not allow visitors seated at the reception for a long time and assist them to have their issues sorted out in a well-mannered way.</li><li>To listen attentively to visitors complaints and guide them to the appropriate channel.</li><li>To ensure the reception area clean &amp; tidy.</li><li>To serve as a contact point for all general maintenance concerns,&nbsp;enquiries, complains, problems, and other related matters.</li><li>Assist with other related clerical duties such as photocopying, faxing, filing, etc.</li><li>To assist in any type of typing works as and when required.</li><li>To receive and dispatch any courier packages handed over to you, forward them to their respective Depth Courier Companies and to ensure dispatch and receipt in time.</li><li>To follow up with customers after service/sales visit.</li><li>To collect data from customers.</li><li>To book service appointments.</li><li>To carry out other related jobs as assigned by the Management from time to time.&nbsp; &nbsp;</li></ul>Qualifications<ul><li>Minimum of 2-5 years of experience.</li><li>Secondary School or any relevant education.</li><li>Excellent communication and interpersonal skills, with a clear and professional telephone manner.</li><li>Strong problem-solving abilities and a customer-focused approach.</li><li>Ability to handle a high volume of calls in a fast-paced environment.</li><li>Proficiency in English (written and spoken). Knowledge of additional languages is an advantage.</li><li>Prior experience in a call centre environment is preferred, but not essential.</li><li>Strong computer skills and experience with CRM systems is desirable.</li><li>Ability to work flexible hours, including evenings and weekends, as required. &nbsp;</li></ul>

Call Centre Agent (Bahraini Candidate)

Braxtone Group

<figure class="table"><table><tbody><tr><td>&nbsp;1. BRIEF DESCRIPTIONOF JOB FUNCTION&nbsp;The&nbsp;Call&nbsp;Centre&nbsp;Agent&nbsp;is&nbsp;responsible for&nbsp;incoming&nbsp;and&nbsp;outgoing&nbsp;calls.&nbsp;The&nbsp;role&nbsp;involves&nbsp;sales&nbsp;and customer service.This&nbsp;role&nbsp;requires&nbsp;an&nbsp;individual&nbsp;who&nbsp;is&nbsp;self-motivatedwith&nbsp;high&nbsp;levelsof&nbsp;energy&nbsp;and&nbsp;drive.&nbsp;The&nbsp;CallCentre&nbsp;Agent&nbsp;must&nbsp;have&nbsp;strong&nbsp;communication&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;maintain&nbsp;good&nbsp;rapport&nbsp;on the phone.&nbsp;2. DUTIES ACTUALLY PERFORMED BY&nbsp;THIS&nbsp;POSITION:&nbsp;<ol><li>Answer all calls&nbsp;within 2 rings</li><li>&nbsp;Cordial and positive tone of&nbsp;voice in all&nbsp;calls</li><li>Focus on needs of&nbsp;the customer and provide for their&nbsp;queries and requests</li><li>Sell, up-sell and cross-sell different products and services&nbsp;to the customer</li><li>Ensure the next&nbsp;steps and requirements are aligned&nbsp;and clarified&nbsp;with the customer before the end of&nbsp;the call</li><li>Data entry</li><li>Filing&nbsp;and documentation&nbsp;management</li><li>Updating&nbsp;information and ensuring&nbsp;accuracy&nbsp;of&nbsp;data records</li></ol>&nbsp;&nbsp;</td></tr><tr><td>1. ESSENTIAL QUALIFICATION&nbsp;REQUIRED&nbsp;(EDUCATION/&nbsp;EXPERIENCE/ SKILLS)&nbsp;<ol><li>Minimum of&nbsp;high school certification</li><li>Diploma and some form&nbsp;of&nbsp;work experience is&nbsp;preferred</li><li>Strong communication skills</li><li>Good&nbsp;selling&nbsp;skills</li><li>Positive energy&nbsp;and&nbsp;teamwork ethos</li><li>Excellent written and oral communication skills.</li><li>Strong English language</li><li>Good&nbsp;understanding&nbsp;of&nbsp;the services</li><li>Be highly&nbsp;computer literate, particularly in Microsoft Office Products.</li></ol>&nbsp;&nbsp;2. Typical Working Conditions&nbsp;Normal Working&nbsp;Hours40 hours&nbsp;a&nbsp;weekWorking&nbsp;Timing is rotating&nbsp;shift.Work may&nbsp;require occasional weekend and/or evening work&nbsp;&nbsp;&nbsp;&nbsp;</td></tr></tbody></table></figure>

Customer Service Representative (Bahrain)

<figure class="table"><table><tbody><tr><td>&nbsp;1. BRIEF DESCRIPTION OF JOB FUNCTION&nbsp;The function of Telemarketing Agent entails the following:<ol><li>cold calling techniques on prospects&nbsp;</li><li>persuading potential customers to purchase a product or service</li><li>obtaining referrals and leads from a variety of sources from lead generation activities</li><li>contributing to department’s function of collecting data and converting them into qualified leads then conduct sales calls.</li></ol>&nbsp;2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:&nbsp;<ul><li>Serves customers by selling products via telephone.</li><li>Contact individuals by telephone in order to solicit sales for goods or services.</li><li>Recommends changes in products, service, and policy by evaluating results and competitive developments.&nbsp;</li><li>Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.</li><li>Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.</li><li>Conduct client or market surveys, and type detailed notes regarding sale or service offered.</li><li>Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service.</li><li>Explain products or services and prices, and answer questions from customers.</li><li>Maintain records of contacts, accounts, and orders in the company’s system only.&nbsp; &nbsp;</li><li>Obtain customer information such as name, address, and payment method, and enter orders into computers.</li><li>Obtain names and telephone numbers of potential customers from sources such as referrals, cold calling, and any other legal means.&nbsp;</li><li>Assist and support the line manager by taking tasks assign by them when necessary.</li></ul>&nbsp;&nbsp;</td></tr><tr><td>1. ESSENTIAL QUALIFICATION&nbsp;REQUIRED&nbsp;(EDUCATION/&nbsp;EXPERIENCE/ SKILLS)&nbsp;<ul><li>Minimum of&nbsp;high school certification</li><li>Diploma and some form of work experience is preferred</li><li>Strong communication skills</li><li>Good selling skills</li><li>Positive energy and teamwork ethos</li><li>Excellent written and oral communication skills.</li><li>Good understanding of the services</li><li>Be highly computer literate, particularly in Microsoft Office Products.</li><li>Ability to persuade others to change their minds or behavior.</li><li>Ability to give full attention to what other people are saying, and to actively look for ways to help people.</li></ul>&nbsp;&nbsp;2. Typical Working Conditions&nbsp;Normal Working&nbsp;Hours40 hours&nbsp;a&nbsp;weekWorking&nbsp;Timing may include rotating&nbsp;shift.Work may&nbsp;require occasional weekend and/or evening work &nbsp;&nbsp;</td></tr></tbody></table></figure>

Tele-sales Representative (Bahrain)

Explore 7+ Reservations agent in bahrain-city this August. Find roles across top companies and apply now to boost your career.