project manager

commercial manager

marketing manager

restaurant manager

revenue manager

reservations manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25125686
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; no work experience required.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Understanding Markets &amp; Maximizing Revenue
 
 
 
 <ul>
 <li>
 Identifies new reservations sales business to achieve personal and property revenue goals.
 </li>
 <li>
 Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
 </li>
 <li>
 Closes the best opportunities for the property based on market conditions and property needs.
 </li>
 <li>
 Monitors same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
 
 
 </li>
 </ul>
 
 Conducting Daily Reservations Sales Activities
 
 
 
 <ul>
 <li>
 Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
 </li>
 <li>
 Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
 </li>
 <li>
 Uses sales resources and administrative/support staff effectively.
 </li>
 <li>
 Assists in monitoring group reservation forecast data.
 </li>
 <li>
 Coordinates with sales and Convention Services to process rooming lists and reservation cards.
 </li>
 <li>
 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 </li>
 <li>
 Assists with monitoring accuracy of reservation sales orders within tracking systems.
 </li>
 <li>
 Tracks no-show reservations and processes charges as needed.
 </li>
 <li>
 Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
 </li>
 <li>
 Manages wait list and prioritizes order of wait list contacts to be made.
 </li>
 <li>
 Prepares work and maintenance orders.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.
 </li>
 <li>
 Services our customers in order to grow share of the account.
 </li>
 <li>
 Provides excellent customer service consistent with the daily service basics of the brand.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
 </li>
 <li>
 Handles guest complaints and disputes following the instant pacification procedures.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Monitors reservations sales agents while on phone calls.
 </li>
 <li>
 Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Utilizes all available on the job training tools for employees.
 </li>
 <li>
 Creates monthly labor scheduling for team.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Utilizes applicable intranet for resources and information.
 </li>
 <li>
 Creates contracts as required.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>
 <div id='job-id'>Job Id: z8dvzL8N6PswHfifcS3C6CcC/mWnrrlgHeXNbJybpTpctaL56VsP+wppG6rUQLYjn8qdmRHTZ76xvdwDD4yb3st0d7U7fvTnrlAApvdZ0Ketfgt+pe62aqoBnzyW21rbYCDAu2rFsOmk57syQZJwCZo/3HhiJw5/pZdjMFD3T4/919MtlmAT2jNbSy7VkkVVa1drkK2uFlZFXsX1Gw4=</div>

Reservations Manager

<div>Additional Information 
Job Number25125686 
Job CategoryReservations 
LocationW Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; no work experience required.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Understanding Markets &amp; Maximizing Revenue
<ul><li>Identifies new reservations sales business to achieve personal and property revenue goals.</li></ul>
<ul><li>Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Monitors same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Conducting Daily Reservations Sales Activities
<ul><li>Responds to incoming reservations sales opportunities for the property that are outside parameters of the .</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Uses sales resources and administrative/support staff effectively.</li></ul>
<ul><li>Assists in monitoring group reservation forecast data.</li></ul>
<ul><li>Coordinates with sales and Convention Services to process rooming lists and reservation cards.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Assists with monitoring accuracy of reservation sales orders within tracking systems.</li></ul>
<ul><li>Tracks no-show reservations and processes charges as needed.</li></ul>
<ul><li>Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.</li></ul>
<ul><li>Manages wait list and prioritizes order of wait list contacts to be made.</li></ul>
<ul><li>Prepares work and maintenance orders.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Handles guest complaints and disputes following the instant pacification procedures.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Monitors reservations sales agents while on phone calls.</li></ul>
<ul><li>Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Utilizes all available on the job training tools for employees.</li></ul>
<ul><li>Creates monthly labor scheduling for team.</li></ul> 
Additional Responsibilities
<ul><li>Utilizes applicable intranet for resources and information.</li></ul>
<ul><li>Creates contracts as required.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div> <div id='job-id'>Job Id: Oi3vvlHVeloknWjhfbzSj8BDJJ0XAvPlNqDb/l9mI0bjAqgrMzY4+iaB8lDqQ2leOm+fj4MfQmS+5+72mGArFFAr7wyRbwF8QaTd4A7JRWjK+lsjSL/EaRupo0fmxw3eJDYrn1RAtQ/2gHXup7PRqYIZqloUBuedJfZ+9kN8h5rCZpNgI1eRYvp+/p7yPX1jYeZzEo/V12s=</div>

VOCO

<div>We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
The Reservation Supervisor plays a key role in supporting the daily operations of the reservations department. This position supervises a team of reservation agents, ensures accurate and timely booking processes, and works closely with the Revenue and Sales teams to help maximize room revenue and occupancy. The ideal candidate is organized, customer-focused, and has strong leadership and communication skills.
YOUR DAY-TO-DAY:<ul><li>
Supervise the daily activities of the reservations team, ensuring efficiency, accuracy, and excellent service.</li><li>
Assist guests and clients with reservations, changes, cancellations, and special requests via phone, email, and online channels.</li><li>
Monitor and maintain room availability and rate parity across all distribution channels and booking platforms.</li><li>
Ensure reservations are processed in accordance with hotel standards and policies.</li><li>
Handle escalated or complex booking inquiries, including VIP, group, and corporate accounts.</li><li>
Train new team members and provide ongoing coaching and support to the reservations staff.</li><li>
Collaborate with the Front Office, Revenue, and Sales teams to manage group blocks, promotional rates, and inventory control.</li><li>
Ensure all guest data is entered correctly and securely in the reservation system (PMS/CRS).</li><li>
Assist the Reservation Manager with compiling reports on booking trends, pick-up pace, cancellations, and occupancy forecasts.</li><li>
Maintain up-to-date knowledge of room types, packages, promotions, and local attractions to support upselling and guest service efforts.</li></ul>
WHAT WE NEED FROM YOU:<ul><li>
1&ndash;2 years of experience in hotel reservations or front office, with some supervisory or team leadership experience preferred.</li><li>
Strong knowledge of hotel Property Management Systems (e.g., Opera, SynXis, or similar).</li><li>
Excellent communication and customer service skills.</li><li>
Detail-oriented with strong organizational and time management abilities.</li><li>
Ability to multitask and work effectively in a fast-paced environment.</li><li>
Understanding of revenue management principles is an asset.</li><li>
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).</li></ul>
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div> <div id='job-id'>Job Id: coF4UGdfgndFyGe+AnqLaqQuBQLWcCQcHrxJmj+7OwORM5Zxk4SWo3d9R9ee5AgQTNj3pNtmoLkGNDV/MWWc6nmKJ0gWs1q14dLkuzWCsoHtevjKQfk+Ac6pA8RUufAiwmGMGrq/GaOBx0lY7v4P</div>

Reservation Supervisor

<div>We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
The Reservation Manager is responsible for overseeing the hotel's reservations department to maximize room revenue, occupancy, and guest satisfaction. This role involves managing a team of reservation agents, analyzing booking trends, maintaining rate integrity, and ensuring all reservations are processed efficiently and accurately. The ideal candidate has a strong understanding of hotel distribution systems, excellent communication skills, and a keen eye for detail.
YOUR DAY-TO-DAY:<ul><li>
Supervise the reservations team and manage all room reservation activities for individual, group, and corporate bookings.</li><li>
Maintain accurate inventory across all distribution channels (website, OTAs, GDS, direct bookings).</li><li>
Monitor and adjust rates and availability in coordination with the Revenue Manager to optimize occupancy and revenue.</li><li>
Ensure all reservations are entered accurately and updated with relevant guest preferences or special requests.</li><li>
Handle VIP, long-stay, and group bookings, ensuring a seamless booking and arrival experience.</li><li>
Train, coach, and evaluate the performance of reservation agents, maintaining high service and accuracy standards.</li><li>
Respond promptly and professionally to guest inquiries, emails, and telephone calls regarding availability, rates, and policies.</li><li>
Prepare regular reports on reservation activity, pick-up pace, cancellations, and market trends.</li><li>
Collaborate with the Sales, Revenue, and Front Office teams to ensure alignment on group blocks, promotions, and occupancy forecasts.</li><li>
Ensure reservation policies and procedures align with company standards and data protection regulations.</li></ul>
WHAT WE NEED FROM YOU:<ul><li>
Minimum 2&ndash;3 years of experience in hotel reservations or front office, with at least 1 year in a supervisory or managerial role.</li><li>
Strong knowledge of reservation systems (e.g., Opera, SynXis, Sabre, etc.) and channel management platforms.</li><li>
Solid understanding of hotel revenue management and distribution principles.</li><li>
Exceptional organizational and multitasking skills.</li><li>
Excellent verbal and written communication abilities.</li><li>
Analytical mindset with a detail-oriented approach.</li><li>
Proficiency in Microsoft Office (Excel, Word, Outlook).</li></ul>
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div> <div id='job-id'>Job Id: LSQ0fA0qgUMtU6IRTM5micDnvGzaCaUjMnJBFHRhNndGNIiZjNpegVqQdLVQygX/UGEfY0i9CM59v0W53PLDE/gBYMKNOv/c2l1M7Ct3NqH73X7Go+iBee8H/myZkUAxbgBXjfc/a6YeK3jn</div>

Reservation Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25125686
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
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</div>
 <div id='job-id'>Job Id: yuOqVrp3hElCOYkSjCTjoMWxhsaqj8H1pwUoxaIuE8zkj/Ad+MjhEVM7E+MALdNpEsJfy9uZ5NkQMYuSxg666u+nsh3tSrAd8/0n4s++kOBKPCTF3XDSRuf4FjmzXiyybywss0cCqSVahZrke7gJWAH7N1Jb623EdAAlx04obGGEk7zlym7PVd+XF6HZXiXZcUs01663PXFnY09JV3PfOww=</div>

Mgr-Reservations

Shangri-La Group

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 
 Job Purpose
 
 
 
 The F&amp;B Reservation Agent is responsible for managing all restaurant reservations and guest inquiries in a courteous, efficient, and professional manner. This role plays a key part in maximizing table occupancy, optimizing guest flow, and ensuring a smooth pre-arrival experience for guests.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Reservation Handling:
 </li>
 <li>
 Answer phone calls, emails, and messages related to dining reservations.
 </li>
 <li>
 Record, confirm, modify, and cancel bookings accurately in the reservation system.
 </li>
 <li>
 Ensure correct guest information is entered (name, contact, preferences, special requests).
 </li>
 <li>
 Guest Communication &amp; Service:
 </li>
 <li>
 Provide clear information on restaurant hours, menus, dress codes, and promotions.
 </li>
 <li>
 Respond to guest inquiries with professionalism and efficiency.
 </li>
 <li>
 Follow up on special requests (e.g., birthdays, dietary needs, VIPs) and coordinate with service teams.
 </li>
 <li>
 Table Management:
 </li>
 <li>
 Maintain an updated floor plan and table allocation chart.
 </li>
 <li>
 Coordinate with the hostess and restaurant team to optimize seating and guest flow.
 </li>
 <li>
 Monitor no-shows and waitlists; adjust seating plans accordingly.
 </li>
 <li>
 Reporting &amp; Coordination:
 </li>
 <li>
 Prepare daily reservation reports and communicate key guest details to service teams.
 </li>
 <li>
 Assist in generating booking statistics and forecasting peak periods.
 </li>
 <li>
 Communicate with front desk, concierge, and sales for internal guest arrangements and group bookings.
 </li>
 <li>
 System &amp; Standards:
 </li>
 <li>
 Maintain up-to-date knowledge of all F&amp;B outlets, menus, and promotions.
 </li>
 <li>
 Operate reservation platforms (e.g., OpenTable, or other POS tools).
 </li>
 <li>
 Follow company grooming and communication standards.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: fnmq2eCZNT43l8rfE9NNSdHFYnHMXDyPr56qR8HLRkFSOgTPD7xZMbiwMUvWkZmPSDqeKlijfN+UN5sn1D2OFT++BqZ/hoSK2MUhV/YETcHLwCPqva9c+4HJqgtCqw2WBkIlFuBmoPKZkH3jU1msAfQ+Aj0096JlVW+P77mG7f6Up6gXuKenoRxgFJfeBWsu+UA9lJn65c6bCeFYb9I1hDiiIj0oazZtRzh99Ra2WIKbMWCy</div>

F&B Reservation Agent

Mandarin Oriental

<div>
 
 Director of Revenue Strategy
 
 
 
 Mandarin Oriental Muscat is looking for a
 
 Director of Revenue Strategy
 
 to join our
 
 Revenue
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 
 The Director of Revenue Strategy
 
 reports to the
 
 General Manager.
 
 
 
 
 As
 
 
 Director of Revenue Strategy,
 
 
 you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 Develops the revenue strategy for the hotel in alignment with MOHG&rsquo;s brand philosophies.
 </li>
 <li>
 Manages team and inventory to maximize revenues at all times as well as guides the team to achieve goals.
 </li>
 <li>
 Prepares and organizes weekly Revenue Strategy Meetings.
 </li>
 <li>
 Maximizes occupancy levels and rate by reviewing and revising revenue strategies.
 </li>
 <li>
 Gathers and analyses statistics, yield information and all other relevant information to identify potential new business, markets and trends.
 </li>
 <li>
 Prepares three-month market segment outlook and maintains daily monitoring of actual versus forecast for plan achievement.
 </li>
 <li>
 Records and analyses all refused, lost, cancelled and waitlisted business for both guest rooms and Conference and Banquet meeting space.
 </li>
 <li>
 Ensures team members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, billing and processing contracts.
 </li>
 <li>
 Manages third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximize conversion ratios in order to achieve targets for the department.
 </li>
 <li>
 Assists the daily operations of reservations services team.
 </li>
 <li>
 Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
 </li>
 <li>
 Closes the best opportunities for the property based on market conditions and property needs.
 </li>
 <li>
 Monitors same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Monitors pick up by segment and group ceilings.
 </li>
 <li>
 Assists in implementation and continual improvement of definite group forecasting process.
 </li>
 <li>
 Analyzes competitive sets, price positioning, seasonality, mix and displacement on a weekly basis.
 </li>
 <li>
 Maintains continual awareness of current and future competitors, for example but not limited to, product, published offers/pricing, renovation plans, inventory, etc.
 </li>
 <li>
 Provides strategic direction as it relates to pricing, inventory, channel management and distribution of all market segments following market and Comp set analysis.
 </li>
 <li>
 Leads efforts to coordinate these strategies between Corporate Revenue Management and on property Leadership and ensures they are implemented and modified as market conditions fluctuate.
 </li>
 <li>
 Works with Marketing Communications to develop the strategic proposition of Marketing offers, online and offline, as well as market/country and demand specific focus areas.
 </li>
 <li>
 With the Director of Commercial Strategy, evaluates effectiveness of property participation in channels and determines proper spend deployment in these segments and channels.
 </li>
 <li>
 From sales and third-party contracting perspective, responsible for hotel&rsquo;s positioning in the various distribution channels, information accuracy and competitor positioning, including but not limited to, conducting online shops.
 </li>
 <li>
 Has full understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concern to offer better business solution.
 </li>
 <li>
 Ensures that audited results meet the standards required in LQE, MOQA and Forbes.
 </li>
 <li>
 If part of an opening hotel, manages completion of critical path and ensure the team is on track for the pre-opening revenue management, distribution and reservations activites and timeline.
 </li>
 <li>
 Departmental Duties:
 </li>
 <li>
 Controls rooms inventory including allocation and reservations to areas of maximum yield and blackout dates, develop and conduct rooms-based marketing activities and track sales programs/promotions/advertising and provide feedback as necessary to relevant departments.
 </li>
 <li>
 Proactively manage inventory for the hotel to maximize revenue in all areas. Depending on the needs of each hotel, this includes room inventory and function space or Spa if applicable.
 </li>
 <li>
 Ensure a consistent and rational hotel pricing and yield strategy across all channels and all segments according to the MOHG pricing philosophy.
 </li>
 <li>
 Accurately prepare Monthly and Weekly Forecasts (Day by Day) for all transient segments, group (based on feedback from Sales/Conference Services) and other business units if required, i.e. function space. Participate in the preparations of the transient and group rooms budgets, with the input of sales and contribute to the development of the transient and group portion of the hotel's marketing plan.
 </li>
 <li>
 Participate in the preparations of the transient and group rooms budgets, with the input of sales and contribute to the development of the transient and group portion of the hotel's marketing plan.
 </li>
 <li>
 Oversees the annual pricing process for transient, group and catering rooms, function space and other areas as required.
 </li>
 <li>
 Proactively provide data to the team for the purpose of analyzing and evaluating specific business segments, specific accounts, market segment mix (Group vs. Transient and its sub-segments), room type demand, channel production and geographical mix, recognizing trends and patterns.
 </li>
 <li>
 Proactively analyzes and communicates business trends, market share and booking pace in comparison to the market or comp set, Last month, Last Year, Forecast and Budget.
 </li>
 <li>
 Continually analyze transient demand and booking patterns and recognize trends and their relevance to one another and provide pricing, inventory and selling strategy recommendations.
 </li>
 <li>
 Assists in ensuring that DOC strategically targets accounts to grow business and joins monthly account reviews with DOC and the Sales Team and when possible daily group lead meetings.
 </li>
 <li>
 Work with the Sales Department and define booking terms, conditions and allotments for all transient segments.
 </li>
 <li>
 Communicates when key events or holiday periods are being held in the destination and surrounding areas that impact demand. Devises and implements event specific strategies.
 </li>
 <li>
 Provides targeted and timely communication of results, achievements, and challenges to the stakeholders.
 </li>
 <li>
 Evaluate Daily, Weekly and Monthly Market Share reports to understand trends and opportunities vs. competitive set and the market as a whole and ensure targeted relative RevPar positioning is achieved.
 </li>
 <li>
 Performs or ensures execution of all daily, weekly, monthly, and yearly revenue management tasks according to MOHG guidelines.
 </li>
 <li>
 Establishes and maintains effective and rational pricing strategies for all inventories and market segments in all MOHG approved distributions channels.
 </li>
 <li>
 Train revenue and reservations service team members on key areas of revenue and yield management including rooms, restaurant reservations and spa reservations.
 </li>
 <li>
 Coach Sales &amp; Marketing colleagues on hotel&rsquo;s selling strategies.
 </li>
 <li>
 Effectively use systems to determine, implement, manage and control accurate and agreed upon selling strategies.
 </li>
 <li>
 Train and develop the Reservations Manager and team to adhere to Operations Standards and Revenue Management strategies.
 </li>
 <li>
 As applicable, train, manage and develop other direct reports to ensure successful execution of revenue maximization efforts.
 </li>
 <li>
 Ensure that the hotel and MOHG brand image is mathematically integrated into revenue management decisions (i.e.: Lost-it rates cannot dilute brand image).
 </li>
 <li>
 Provide input into the different booking lead times of market segments to facilitate future control.
 </li>
 <li>
 Monitor and control the hotel's inventory daily by setting restrictions on the number of rooms that can be sold in each market segment.
 </li>
 <li>
 Complete forecasts (3 day, 10 day, 30 day and 90 day).
 </li>
 <li>
 Update booking curve and history spreadsheets daily.
 </li>
 <li>
 Prepares month end reports for Executive Committee and General Manager.
 </li>
 <li>
 Participate in discussion to define rate scales, and ensure correct loading into system
 </li>
 <li>
 Work with the Sales department to ensure that contracts are logically and correctly loaded in distribution systems
 </li>
 <li>
 Predict future demand and proactively set controls for managing demand and maximizing revenues
 </li>
 <li>
 Prepares and/or reviews the Revenue strategy packet and reports prepared by the Revenue Manager/Asst. Manager and leads this meeting.
 </li>
 <li>
 Ensures accurate reservation system information in all Distribution Channels is upheld.
 </li>
 <li>
 Ensures that all reservation enquiries that come to the hotel via telephone, email or fax are processed in a timely and accurate manner to capture demand data for the hotel.
 </li>
 <li>
 Provide input in selection process of other booking avenues and contracts (ex: voice, third-party, web-sites, etc) to ensure required control mechanisms are available.
 </li>
 <li>
 Proactively study future bookings from representation and imposes appropriate controls to maximize revenues, and ensure that once configured, reservations maintains all systems with accurate representation of hotels.
 </li>
 <li>
 Determines function space free sale calendar and if applicable, manages Function Space and any other tasks involved as per MOHG standard.
 </li>
 <li>
 Ensure customer retention is appropriately included in rate qualifiers.
 </li>
 <li>
 Provide input as to proven cause and effect of relationship management activities, and ensure that relationships have appropriate terms and conditions.
 </li>
 <li>
 Identify future periods where packages might assist in stimulating demand or should be restricted, or wh) ere promotions are warranted.
 </li>
 <li>
 Provide input into market perception based on shifting trends on future demand.
 </li>
 <li>
 Participate in advertising campaign by ensuring that all information is in the reservations systems, agree possible impact on demand with marketing before campaign is finalized, and ensures room inventory controls are appropriate prior to launch.
 </li>
 <li>
 Overall responsible for accurate room-night and revenue forecasting, with input from Sales for Group forecasts.
 </li>
 <li>
 Monitor and respond to client (travel agent, travelers, etc.) concerns related to the processes for reserving the accommodations.
 </li>
 <li>
 Ensures all requests are handled by the team in time frame set by the company.
 </li>
 <li>
 Ensure colleagues have current knowledge for all relevant processes, policies and promotions, as necessary, to perform their duties.
 </li>
 <li>
 Customer Focus:
 </li>
 <li>
 Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.
 </li>
 <li>
 Services our customers in order to grow market share.
 </li>
 <li>
 Build strong relationships with customers, guests and colleagues in order to gain full understanding of their needs and work to serve them effectively.
 </li>
 <li>
 Handles guest complaints and disputes.
 </li>
 <li>
 Colleague Relations:
 </li>
 <li>
 Develops, implements and maintains a departmental orientation program for colleagues to receive the appropriate new hire training to successfully perform their job
 </li>
 <li>
 Manages team performance through developments plans, monitoring progress on a monthly basis
 </li>
 <li>
 Utilizes all available on the job training tools for colleagues
 </li>
 <li>
 Ensures an excellent working relationship with all colleagues within hotel
 </li>
 <li>
 Administrative Duties:
 </li>
 <li>
 Prepares weekly and monthly forecasts
 </li>
 <li>
 Ensures that all booking systems are maintained to achieve optimal results, liaises with Marketing team to ensure content is up to date
 </li>
 <li>
 Completes and analyses month-end reports
 </li>
 <li>
 Completes and prepares the monthly GM comments together with Director of Commercial Strategy
 </li>
 <li>
 Maintains accurate records of room type selling and sets targets for the team
 </li>
 <li>
 Additional Duties:
 </li>
 <li>
 Conducts sites visits as required by hotel operation
 </li>
 <li>
 Participates in client entertainment with Sales Department as required
 
 
 </li>
 </ul>
 
 As Director Of Revenue Management, We Expect From You
 
 
 
 <ul>
 <li>
 Master&rsquo;s or bachelor&rsquo;s degree in business administration, revenue, or a related field.
 </li>
 <li>
 Minimum of 10 years of progressive experience in revenue management within the hospitality industry, preferably with an international luxury hotel chain.
 </li>
 <li>
 Proven track record of successful revenue optimization strategies.
 </li>
 <li>
 Proficiency in revenue management systems and a comprehensive understanding of key analytical and technology tools.
 </li>
 <li>
 Strong analytical skills with the ability to interpret data and trends effectively, and to solve problems using data to draw conclusions.
 </li>
 <li>
 Good communication skills in English, both written and verbal.
 </li>
 <li>
 Excellent collaboration skills especially in cross-functional environments.
 </li>
 <li>
 In-depth knowledge of market trends, competitor actions, and industry best practices.
 </li>
 <li>
 Possess commercial acumen, effective time management, and professional presentation skills.
 
 
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 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
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 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
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 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
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 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
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 </ul>
 
 We&rsquo;re Fans. Are you?
 
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Director of Revenue Strategy

Explore 145+ Reservations manager in Muscat this August. Find roles across top companies and apply now to boost your career.

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Director of Revenue Strategy